I'm not one to rant but I had a terrible experience with Dean's RV (which became Camping World 3 days ago). We have always received excellent customer service in the service dept.
I had a weird feeling when I took our trailer in for a few things that needed fixed a few weeks ago. I came home and told Jason I wasn't treated well. They made me take the trailer off myself which thankfully I knew how to do but I was in dress clothes....in the past, they always did this for me. I told them the trailer was still under extended warranty and things that were wrong.
They called last week and said it was $366 and nothing was covered under warranty. We never received a call stating cost or anything before they fixed it. Jason emailed service Dept and never received a response back. I went to pick up today and asked to speak to a manager....they charged us $62 per fuse they replaced....which was 2.
They are $2 and take 2 seconds to change. I questioned about our slide not closing completely and they charged $62 and said it was fine. SERIOUSLY?!?! Well.....the manager wouldn't come out and speak to me...but he sent the guy back to tell me that since Camping World took ownership 3 days ago there wasn't anything they could do about it bc it was serviced under Deans!!!
So nonetheless I paid $366 and only about $150 was justifiable!! Then I went to hook up and they lost the pin and a cap was missing off of jack....they said I was out of luck!!
WE WILL NEVER GIVE THEM OUR BUSINESS AGAIN!!! GOOD LUCK CAMPING WORLD BECAUSE YOU WILL NOT STAY IN BUSINESS LONG WITH THAT TYPE OF CUSTOMER SERVICE!!
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