We purchased a brand new 2010-34ft travel trailer from CW. Less than a yr later my husband was in a bad car wreck resulting in back surgery with many complications.
Needless to say we never really got to use it. We continued to struggle pay on time for the past 3yrs. We tried to sell it on Craig's list with no luck. We contacted CW in Sept 2012 to see if we could trade down to a smaller RV.
They said we could but they we're only willing to give us half of what we paid. We said NO we will try to sell it for more on our own so we would not take such a hard hit. Then they suggested that we could try to sell it with them on consignment. We agreed and they even picked it up for us!
We turned over the the trailer and keys, we also mentioned that we found a little moisture near the back slide and were worried it had a leak, because when they first delivered the unit to our property the driver racked it under a tree limb in that area and we think he might have caused the leak. We were told it would be looked at, repaired and put on the lot forsale. Many weeks went by without a word! Calls not returned, then we were told they did not want to take it off the lot for repairs until it sold.
They wanted it to be shown to potential buyers. A few months went by and we never heard a word. After 5 months my husband called inquiring about the progress of the sale and or repairs. We were told they couldn't find the keys!
That we never gave them to the!!! My husband said we most certainly did!! My husband told him you better find the keys, the they said we might have to pay to re-key it. He was told the leak in the roof was not covered under our warranty and it would cost us 6 grand to fix the roof!
They kept our RV for 5 months and never even opened it up! We contacted or bank (M&T Bank) explained everything to them. They were willing to help us and since we were never late on our payments they approved us for a short sale. We were able to get a better payoff amount but Campers World was not as helpful, they said before they would buy it back we would have to trade for something else.
We bought used popup and they didn't give us a break on it either. We are out of the huge RV nightmare and will NEVER return to CW to buy anything ever again! We forgot a few blankets in the old RV, when we went to get them they just finished drilling the key holes out to get in it. Lol Oh on a final note my husband asked 3x if the propane was full of gas to the popup we had to buy.
He was told yes, we get home set it up turn on the heat no gas! If you are looking to buy a camper, RV, or camping gear don't walk away from Camping World....RUN!!!
Monetary Loss: $12000.