If you’re about to spend thousands of $$$ for an RV, you may want to read this.
I can’t go RV’ing because my 2014 HEARTLAND Wilderness leaks grey water all over the ground. I bought it NEW from CAMPING WORLD and have made 6 attempts to get the problem fixed, 4 of those attempts resulted in repairs being made, which have all failed. Camping World (multiple locations) keeps putting a band-aid on a fracture. Camping World only does repairs that Heartland will allow/approve. I have been fighting this battle with CW and HL for over a year now and it seems I have lost.
“”As previously noted, CWRV Sales sold the RV “AS IS” and excluded from the sale all express or implied warranties, including the implied warranties of merchantability or fitness for a particular purpose.””---David Partin, Camping World RV Sales.
“Additional components which have been installed in the recreational vehicle, including but not limited to microwave ovens, ranges, refrigerators, leveling jacks, furnaces/heaters, generators, power converters, batteries, and other items not specifically manufactured by Heartland RV, LCC, are warranted by the component manufacturers as detailed in their individual manufacturers warranties, and are not covered by this Limited Warranty”--- excerpt from my Heartland owner’s manual.
So between the two above “disclaimers” good luck getting your Camping World/Heartland RV repaired correctly under warranty. My warranty has now expired, while sitting at a Camping World location awaiting repairs, after having spent almost half its life in repair shops. Do your research, make your own decision and good luck RV’ing. Beware…Heartland makes, and Camping World sells a lot of brands.
Items that have fallen off, broken, or failed: spare tire cover, holding tank drain cap, holding tank T-handle, TV mounting screws, rear bumper end cap, oven wouldn’t stay lit, exit door threshold, stabilizer mounting screws, shore power coupling mounting screws, kitchen sink drain plumbing, bathroom sink drain plumbing, external propane coupling, water heater wiring bundle, kitchen drawer, main entry door, main entry screen door, mattress collapsed, TV cable connector, shower faucet valves(both), shower drain plumbing leak. Oh yeah, it was still winterized upon delivery and the tires weren’t even aired up.
If this sounds like sour grapes, it is, because I have a brand new, at time of purchase, $20,000 RV that I can’t use and can’t get fixed. Thanks CAMPING WORLD and HEARTLAND for putting an expensive and disheartening impediment to my retirement.
This post is regarding my purchase and ownership of a 2014 Heartland Wilderness from Camping World. No other dispute with Camping World, Heartland, et al is expressed nor implied.
Reason of review: Not as described.
Monetary Loss: $19500.
Preferred solution: Full refund.
I didn't like: Quality of product, Lack of response, Terrible customer service.