We purchased a 2016 39' Denali. Brand new in March 2016.
We asked that the damaged wood in front of the sink be replaced. We left the trailer there for several weeks. We did our walk through and they had Not replaced the wood, they had secured it back in place. They said it just takes forever for warranty to approve.
Which is a phrase they repeated over and over and over in the next few months. We said never mind! We'll just deal with it! After getting it home we realized the cabinets at each end of the kitchen slide out, wasn't out far enough for the cabinet doors to fully open.
We thought the slide wasn't going out all the way. We took the trailer to them to check out. The next day they said it was fully extended and charged us 135.00 to do NOTHING but run the electric slide in and out a few times! INSANE!!
Took the trailer home and continued to stock with items, and the first time we left the dinning slide out overnight it rained and leaked and flooded the living room dining room. Now keep in mind we have NEVER EVEN USED IT YET!!! They picked it up on June 29th and of course kept saying "warranty takes forever to approve " it's July 15th and nothing has been repaired yet!!!!! They never return phone calls.
We had to call the manufacturer on July 7th who approved repairs immediately. I made another call on July 11th to see what progress had been made again had to leave a msg!! No return call again!! On July 12th I called the manufacturer and they said camping world didn't put the materials order in until July 11th!!!!
And now the manufacturer is keeping tabs and expediting everything they can. The manufacturer has been superb!! We had a transport company paid for before the leak happened, that was to come July 10th to transport it 8 hrs away for a 4-6 week job we are going to go do. Well we lost $$ and the transport and will soon lose the job all because these people are either morons or epically enept!!!
Buyer Beware of Camping World!! Once the Check clears they will gouge you in Service Department and just don't care anything about you!! Check the BBB!! 538 complaints in our region in 3 yrs!!
Think about it... Nearly 15 complaints filed per month! And that's only those who took the time to file them! If you post a negative review on their FACEBOOK PAGE...THEY REMOVE IT!!!
Seriously reconsider doing business with them! We will NEVER do it again!
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