Product: Camping World Rv Part Installation Clear all filters (6 of 6 reviews match)
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Camping World in Nashville, Tennessee - Service

2.4
Details

Update by user Aug 24, 2018

August 24, 2018. Status of our camper has not changed.

I have made numerous calls for updates and have not received a return call.

My wife has sent Forest River an email explaining the problem and has not received a reply. We're registering this as a valuable and very expensive lesson learned.

Update by user Aug 21, 2018

Statu has not changed. Camping World still has the camper and still awaiting parts.

Original review posted by user Jul 21, 2018

Purchased 2018 SandPiper in February, and left it with them to install a washer and dryer. I was informed after 2 weeks that there wasn't a washer and dryer anywhere and they had to order from manufacturer. The unit was not ready in time for a scheduled camping trip at the end of March, so we picked the unit up and used it as is. We identified several other problem while on this trip and cut the trip short to return the camper to camping world for the installation of the washer and dryer and a list of other repairs. They couldn't work the camper in right away due to maintenance workload so they scheduled us for May 24th. We delivered the camper on that date and went over the needed repairs. The service man that I was dealing with asked me when we had our next trip scheduled and I informed him after the middle of July and he said that that was plenty of time. We were notified 2 days before the scheduled camping trip that the parts were never put on order. The person that we have dealt with in the service department has been excellent but needless to say we are not happy with Camping World service department as a whole.
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Review
#1309459 Review #1309459 is a subjective opinion of poster.
Service
Camping World Rv Part Installation
Reason of review
Poor customer service

Camping World - Beware, particularly first time RV buyers

1.0
Details
I anticipated a simple purchase of my first travel trailer. Three months and two bank loan payments later I can finally close the door on this horrible transaction which involved dozens of phone calls on my part and a whole bunch of problems. Yes, the refund of the duplicate sales tax payment that Camping World intentionally forced me to make (the temp registration was about to run out) finally came in the mail from them yesterday. No more calls to camping world needed now. They acknowledged that they had forgotten to complete the tax paperwork despite several calls on my part to make sure that everything was on track for me to get my permanent registration on time. Their only possible solution three days before temp expiration was that I should make a sales tax payment directly to the state and camping world would immediately refund the tax amount that they had already charged me for. "Immediately" meant more than one month and involved several phone calls with a variety of excuses. (Payments are slow because we are closing the financial books for the month, etc.) This was just one of a dozen headaches. Over the months I got the feeling that they were incompetent, that their right hand did not know what their left hand was doing, and dare I say, a feeling that these folks are perhaps just money hungry lying crooks. These feeling emerged from such experiences as rescheduled appointments without asking me, charging what I consider to be the addition of hidden costs ($1K in dealer prep costs shown for the first time at contract signing that they just tried to blow by me), contradictory and incorrect information from and between several camping world employees on many things. Oh, and the only person in our organization that can answer your question is not in today. Their hitch installation cost seemed a little high and so a got a quote from another "camping world" franchise in another state ($800 less - 40%.) When Kingston spent 15 minutes convincing me that the other proposal was just dangerous, I began to wonder about camping world, in general. How could the other camping world sell dangerous setups? Now an independent travel trailer retailer who is doing a little work for me tells me (without me asking) that my hitch set-up is way too heavy for the size of my travel trailer. If you aren't experienced with "all" of RVing, don't expect these folks to be your friends. I know a lot more than I did three months ago. Good luck with your RVing. Maybe our paths with cross on the road. By the way, I do love my new travel trailer. Having recently retired, I am having a lot of fun (unless I pass a camping world on the highway, when I just cringe.) But on the bright side I have received a great education that will help me in future RVing.
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Review
#1161836 Review #1161836 is a subjective opinion of poster.
Service
Camping World Rv Part Installation
Reason of review
Poor customer service

Camping world of Avondale AZ is a joke for their service.

WE brought our 2005 workhorse Class A to have five things fixed. We bought the parts before hand. We wanted shocks put on, airbags installed, three switches replaced on the parking break, head lights aligned and oil changed in transmission. After 9 weeks of excuses the were only able to get the shocks put on and the airbags installed. for a cost of $1400. The original estimate was alot less and their untruthfulness from the service people to the sales manager is something they are trained to do. NEVER do any business with camping world because they don't care about the customer. There only interest is how much they can stick the consumer for. This place promises to keep you informed but they never do. Go some place else and read reviews and tell your RV friends.
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Review
#985771 Review #985771 is a subjective opinion of poster.
Service
Camping World Rv Part Installation
Reason of review
Pricing issue

Camping World - Total disappointment

1.0
Details
We scheduled an appointment at the Tucson Camping World to have a vent/fan installed in our trailer. We paid for the vent and service ahead of time and arrived 15 minutes early. They had us disconnect upon arrival and said it would be done within the hour. We checked after waiting 45 minutes and the trailer had not moved. We asked other people in the service department and they just said that it shouldn't take too much longer. After waiting another 30 minutes we approached the service reps again. They said they were really backed up and no one was free to install the vent yet. The employees, I feel, were very inconsiderate of our time and energy. We were given a refund and they did move the trailer out from where they parked it so we could hook it back up ourselves. Two hours of frustration and lousy customer service.
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Review
#957654 Review #957654 is a subjective opinion of poster.
Service
Camping World Rv Part Installation
Cons
  • Disliked whole experience
  • Them stealing my money
  • Being uniformed about their scheduling
Reason of review
Poor customer service

Camping World in Avondale, Arizona - *** poor Service

3.7
Details
Avondale AZ Camping World service dept. is the worst I have ever seen. They dont answer the phone, quote wrong prices and seem so busy that everyone is miserable. I am sure I will never return. The worst part is we bought a 2016 Thor and the service dept and sales fought the hole time we were there. These dept in the same building is not a good idea. I also feel I was charged way too much for labor installing new batteries. No one ever told us if the old one was bad or not. Also had a propane leak and no one ever told us what it was. When we picked up our motor home no one showed us the work that was done, just handed the keys, here you go. They were to busy to provide any customer service. Lee 623-846-2172 Home 602-369-9410 cell
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Review
#927800 Review #927800 is a subjective opinion of poster.
Service
Camping World Rv Part Installation
Pros
  • Sales people
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Dangerous RV
  • rv repair

Camping World in Rawlins, Wyoming - Very poor service

2.5
Details
i purchased a 2 new power awnings for my motorhome to be installed and I paid for them two months ago and took my motorhome in twice for a total of 18 hours and only removed the big awning. I've been given every excuse in the book and they don't even call back. This is in the Longmont Colorado store. I'm 78 years old and in that length of time I could have installed them myself. I have purchased awnings before and had them installed with no problem. This is my 6th motorhome first on purchased in 1974. I know there busy but the guys they put on it I don't think they know what there doing.
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Review
#898867 Review #898867 is a subjective opinion of poster.
Service
Camping World Rv Part Installation
Cons
  • Service
  • Service not done in time communicated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Camping World Customer Service

Mailing Address:
Camping World
250 Parkway Drive, Ste 270
Lincolnshire, Illinois 60069
United States
Phone:
(800) 416-7757
All Camping World Contacts