These people cannot seem to grasp the concept that eventually customers might want to buy ANOTHER trailer, so they seem to be intent to burn bridges and act like good service shouldn't matter. We made the mistake of thinking Camping World did business the way Marcus Lemonis appears to value customers (ie: positively and respectfully).
We were wrong. At least, that's one customer's experience with the Fresno, CA Camping World. And yes, they have been given countless opportunities to make things right before I posted this - including 2 emails directly to Mr. Lemonis and his management team, which they flatly ignored.
Those escalations only took place after the local service management failed to even respond or address their initial mistakes, which could have been forgiven if they'd simply DONE something to address them. We scheduled service an entire MONTH in advance and then they sat on the unit without ordering all the parts or even starting the primary repairs for 2 full weeks. When we asked why, they CHOSE to be evasive and dismissive of our concerns. Disgusted.
Specifically, we called them to make appt on 7/3/17 for service, some of it for 'warranty' items which we explicitly pointed out upon initial receipt of a brand new unit, but which they failed to correct. Brought in for service 8/4/17 and told 'at least a couple of weeks'. Two weeks later, they said they had not even ORDERED all the parts. As of 9/4/17, still have no firm ETA, and they have been evasive and dismissive when asked why they didn't order parts or start all services after initial intake.
So looking like no less than 5-6 weeks here, 9-10 if you add the month's advance booking. So we are without a trailer for essentially the entire first summer after buying it. But we sure aren't without the payments or insurance expenses to own something we cannot make use of. BTW: note this has NOTHING to do with the political gaffe Marcus Lemonis made recently, implying that he doesn't want the business of Trump voters.
Politics aside, this company simply has very poor customer service - they are like the Comcast of RVs IMHO. I do realize that this may be emblematic of this industry as a whole.
This is our first trailer and if this is the norm for 'good service' in this industry, then we're going to have to do some adjusting because we've never experienced such poor service, or an outright inability for people to clearly communicate ETAs and manage expectations in any other industry. Absolutely appalling.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Service department, Warranty follow through, Failure to correct initial warranty items, Poor and evasive communications, Dont care about their customers once they have their money.