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I BOUGHT 2014 THOR HURRICANE MOTORHOME IN JANUARY OF 2015 AND I HAVE USED IT A TOTAL OF 8 TIMES SINCE THEN. IT IS NOW IN THE SHOP HAVING REPAIRS DONE AND HAVE TRIED TO GET ANSWERS AS TO ANYTHING BEING DONE ON IT.

THE SERVICE MANAGER DIDN'T KNOW AND WOULD HAVE TO CHECK AND CALL ME. THEY WILL NOT CALL YOU AND IT APPEARS THAT NOTHING BEEN DONE ON IT AND IT HAS BEEN THERE GOING 4 WEEKS. THE SERVICE DEPARTMENT IS TERRIBLE AND ALSO THE MANAGER DOESN'T WANT TO HELP YOU. I WILL NOT BE BUYING ANOTHER MOTORHOME FROM THERE OR GETTING ANY SERVICE WORK DONE .

SOMETHING NEEDS TO BE DONE ABOUT THE SERVICE. THIS IS GOING ON EVERYWHERE.

Reason of review: Poor customer service.

Preferred solution: I want my motorhome fixed and return to me in a timely manner and not give me the run around.

I liked: Sales dept.

I didn't like: Service department.

Company wrote 0 public responses to the review from Nov 16, 2015.
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Anonymous
#1088218

At least you were able to use it 8 times

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