We had an appointment to install tires on our fifth wheel at the store in Panama City, FL.We drove from Destin to Panama City.
repeatedly asked that the tires be balanced and were assured they would be. We later found that not only it was not done but they took the trailer elsewhere. We had to drive another hundred miles to have the tire shop balance the tires. We asked a direct question and were misled on the work done.
After I comained in an email, a rep contacted us. He said he would call back after talking to the manager at the store. He also lied because we never heard from him again.
After being loyal customers for years we were disappointed in the integrity and service.
John and Nancy Tucker
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