On 12/28/15 I ordered a Carefree of Colorado EZ blocker sun shade. Since it was December and the awning was rolled up with protectors installed, I felt safe ordering the one with the 8' drop.
When I unrolled the awning, I measured the drop and found it was 10'. So the 9' drop sun blocker would work.
I contacted Camping World customer service, explained this to them and told them the one I have HAS NEVER BEEN OPENED OR REMOVED FROM THE ORIGINAL PACKAGING.
I asked to exchange the one I have for the one with the 9' drop.
I was told this would not be possible because it was beyond 90 days since my purchase.
Carefree of Colorado also refused to help me because I purchased the sun blocker through Camping World and not direct through them.
Product or Service Mentioned: Carefree Of Colorado Ez Zipblocker Sideblocker.
Reason of review: Poor customer service.
Monetary Loss: $167.
Preferred solution: Allow me to Exchange the item and pay the difference for the one that would be more suitable.
I didn't like: Lack of consideration to exchange sizes, Disrespect from management.