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Camping World in Woodstock, Georgia - "Management" is terrible and they do not care about you after they make a sell.

3.0
Details
On October 8, 2017 I purchased a 2018 Heartland Pioneer DS310. My sales person was Anthony Tobin. Anthony was a great sales person and showed us several units within our price range and did not push any purchase on us. We closed on the purchase around 6:30 PM and the staff had already left before we could do our walkthrough of the camper. Anthony advised us that I would need to place them a call on Monday (10/9/17) to schedule a time for the RV to be delivered. On October 9, 2017 I placed several phone calls to Camping world to arrange a date and a time for the unit to be delivered. Finally we settled on the delivery date being October 13, 2017. On Wednesday (10/11/17) I placed a phone call to see about getting the unit delivered on 10/12/17 because of the weather that was supposed to come in on the 13th. We decided to keep the delivery time and date the same as previously determined. I talked to Mike who was the delivery man for the unit. I advised Mike that the camper would be sitting on my father's property for a moment and advised him the address. I advised Mike that the driveway to where it would be parked was approximately half a mile or less down a graveled driveway. Mike advised me that normally they only took the camper to where the pavement ends, but that he would take a look at the driveway and *** the possibilities of him delivering the unit to where I wanted it to be parked. On October 13, 2017 I advised my father that Mike might not be able to haul the unit to where I wanted it to be parked. My father contacted a family friend who had a large tractor that could haul the unit to where i wanted it parked if Mike could not. When Mike arrived I drove him down the driveway to *** the possibility of him hauling it down the driveway. Mike stated that he was confident that he could haul it down the driveway with some help throughout the process. My father and I agreed that we would help him haul it down the driveway. I was in the front guiding him through narrow portions of the driveway and my father was in the back. Mike did a great job getting it through the toughest and most narrow portion of the driveway. Once we got the camper at my fathers residence down the driveway, Mike parked the truck and got out to *** the next and final stretch of the haul and to where the camper would be parked. Mike stated that he would probably drop the unit off at my fathers and not take it up the final stretch. Mike and my father, and I looked assessed the driveway and made a few measurements to confirm that the unit could be hauled up. Mike agreed that he would haul it to where it would be parked. Mike was worried about one pole that was near the driveway and we measured the area and talked about it and came to the conclusion that it would not be a problem. My father pointed out a tree that was leaning over the route and stated to Mike that we should remove the tree first. Mike stated that he didn't think the tree would be a problem and hopped back in his truck to haul it up. While coming through the final area the camper collided with the tree that my father had pointed out. The tree collided with the power/led awning moving the awning about a foot and a half bending the awning. When I heard the sound i halted Mike. We took a loot at the damages and figured out a remedy to get the tree away and off of the camper. We cut the tree down using a chainsaw and freed up the collision. Mike finished the haul with ease after that point and parked the unit where I wanted it to be parked. I asked Mike who i would need to call at Camping world to have the awning fixed. Mike advised me that i would just need to contact my insurance company. I asked Mike why Camping World would not take care of this issue since it occurred during the delivery of my unit with Camping World's truck hauling it. Mike stated that he was not supposed to deliver the unit past the pavement ending. Avoiding any type of confrontation I just advised Mike that we would figure something out and Mike left. After Mike left I placed a phone call to Camper World to address this issue. The lady i talked to advised that she did not know if Tracey was available, but that she would try to hunt her down to give me a call, and if not she would leave the message. I did not receive a phone call from Tracey that day. I placed a phone call on 10/14/17 and asked to speak with Tracey. Tracey advised me to write this email explaining what had occurred the day this happened. Tracey advised that she and her GM will read this message and see what they need to do to get this issue fixed. I advised Tracey on the phone that i do not understand how i should have to come out of my pocket to fix the awning. The unit was attached to Mikes Camping world truck when the damage occurred. Mike was not forced or coerced into hauling the unit where he did, he did so freely. Mike was confident that he could do the job, so we let him. Mike also knew that we had a tractor on stand by to haul in the unit if we needed to. After over literally 100's of phone calls (non of which was to any supervisor - because they would not return my phone call) an employee at this location advised me that Tracey had told them to tell me that there was nothing that they could do to fix my unit. I attempted to reach out to their corporate office, and couldn't get any help there either. IF YOU PLAN ON BUYING A RV GO SOMEWHERE ELSE. GO TO A COMPANY WHO PUTS YOU FIRST AND WORKS FOR YOU. THE ONLY THING THESE PEOPLE WANT IS YOUR MONEY.
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Review
#1161384 Review #1161384 is a subjective opinion of poster.
Service
Camping World Delivery Service
Pros
  • Salesman
Cons
  • Managment
  • General management
  • Service department
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Travel Trailer
  • Fifth Wheel Camper
  • Bad Management
  • Rv

Camping World - Delivery Service Review

5.0
Details
Camping world the store in Akron was wonderful! Our salesman Charlie was awesome the whole shopping experience was great! Would definitely go back..The delivery was a whole different experience. The guy Bo was terrible very disrespectful, drove our camper in another campsite and got stuck. My husband kindly told him I thought you were going to stay on the road and angle it in, he said with an attitude it wouldn't of mattered I would have had to come in the yard anyways. NOT TRUE! He did try to grab some wood to lay it down near the tires but no luck. He told my husband that we signed papers stating that if they get stuck its our responsibility to get it out. No one ever explained that to us. I told my husband to goto the front office to see if the owner of our campgrounds can help. As he was gone, I over heard the delivery driver on the phone saying I did what the guy told me to do which was to drive in the yard. Again NOT TRUE! My husband never told him that. I kept my cool up to that point. My husband came back and the delivery driver was un hooking our camper and was going to just leave it where it was. My husband stated that the owner of the campground was coming with the tractor. They got him out with our camper, he came back around stayed on the road and angled it in within a matter of minutes, which is what he should've done in the first place..If the driver would have just had a better attitude I think everything would've been a little easier to handle, but he was simply aweful. So we now have a tore up camp lot that needs fixed. A earful from the owner of the campground. But we do love our camper very much. If there is a paper that was signed that states we are responsible for anything the delivery driver does, that needs to made clear at signing after all we did pay 100.00 to have it delivered. Thank you The Tesch Family.
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Review
#1037522 Review #1037522 is a subjective opinion of poster.
Service
Camping World Delivery Service
Reason of review
Poor customer service

Camping World in Knoxville, Tennessee - Major issues

2.3
Details

Update by user Apr 03, 2016

I will add more negative review if the company doesn't refund the rest of my claim.

Original review posted by user Apr 02, 2016

. Bait and Switch tactics . Items are super overpriced . When a few lies were told to us and I called them on it, they reluctantly gave me the CEO's name and address by HANDING ME SOME PAPER AND I HAD TO WRITE IT DOWN AFTER THEY POINTED OUT TO A SIGN WHICH DIDN'T HAVE THE INFO I REQUESTED. . They delivered a camper only the driver was inept and worse yet, the few vehicles that would have NOT left damage (via tread marks in my yard) were sold so they sent heavy duty trucks that damaged my lawn. Furthermore, while doing so, they backed the camper into one of the bushes on my property which damaged the camper and for which I refused delivery. . No one called from there to apologize. . The company had the nerve to tell my fiancé when he went back to retrieve the trade-in that I HAD TO GO BACK TO THEIR OFFICE TO SIGN OFF SOME PAPERWORK, INSTEAD OF OVERNIGHTING OR MAILING IT TO ME AND PROVIDING A RETURN LABEL. . It took 2 phone calls to finally get an answer only the CEO didn't answer the letter or the various points raised, but finally sent my check to cover my labor and materials. My advice: Go to several places and find the best deal. Then tell them IF YOU WANT TO REWARD INEPT PERSONNEL THERE, THAT THIS IS WHAT YO WANT TO PAY AND IF THEY REFUSE OR TRY TO INTIMIDATE YOU, WALK AWAY! Remember, you're the boss, NOT THEM! Without you, they don't get a commission and if enough people write to the CEO or president, Mr. Lemmons in Bowling Creek, KY, they may be forced to send these bozos to classes on how to treat a customer and limit the amount of blatant lies they told us to NO LIES.
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2 comments
Anonymous
#1152866

May 1, 2016...still have NOT received my $60.00 compensation for materials.

DO NOT, DO NOT REPEAT, TRUST THIS COMPANY!

I suffered humiliation, aggravation and disrespect. I learned my lesson and I'm putting it out there for you to beware.

Best of luck in your search.

Anonymous
#1139701

Yes as a previous employer of Camping World, Roanoke Store, I was a Tech and was instructed to do shady work on Customers Vehicles, my name is David and I would not recommend you take anything to these people if you want it done right. They only want your money and could care less about you or your Camper.

Mike McCoy and Kevin Thomas are not business people at all. I would look else where if I was you.

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Review
#822291 Review #822291 is a subjective opinion of poster.
Service
Camping World Delivery Service
Pros
  • Huge selection
  • Location
Cons
  • Having to ask for the last part of the damage refund
Reason of review
I have an addional dirt fee of $68.00 that I want to submit to you.
Loss
$68
Preferred solution
Full refund

Does Camping World of Indianapolis Make Good On Customer Promises?

No, I purchased a motor coach October 31, 2015 and have yet to take delivery (but fully paid the asking price). Is there any way to get them to fulfill written customer promises without a lawsuit? My next stop is the Better Businerss Bureau and the Indiana Attorney General. Have asked to simply talk with the Corporate VP of Customer Service via several avenues to no avail. If anyone kinows how to make them good to their word, please let me know at personablefellow@outlook.com Thanks!
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Review
#777429 Review #777429 is a subjective opinion of poster.
Service
Camping World Delivery Service
Reason of review
Poor customer service

Camping World in East Wakefield, New Hampshire - Worst Service Dept. In The World!!!

2.7
Details
Bought a new $50.k fifth wheel April, 2014. Upon our lame demo by someone who has never done a demo before we noticed damage on a living room slide facia and a severely bent fireplace door. Apparently door was left open when slide was brought in. C.W. said they would order parts so we had the camper delivered with damage as this delivery took planning from our campground owner. After camper was delivered there were about 12 issues with this camper. Gray tank doesn't hold water, city water connection leaked badly, outside motion light didn't work, missing remote controls for both the entertainment system and the flat panel TV, handle on glass shower door fell off, 4" round hard stain on carpet in dining area (appears to be construction adhesive), lots of scratches on dining room table (looks like something made of metal was dragged acrossed it), one one the wooden kitchen cabinet doors was very splotchy like it was contaminated during the staining process, long ceiling trim piece was pulled away from it's corner location. After the entire 2014 camping season two items were fixed. C.W. said they would bring camper to their shop and repair items during the winter so we had to completely empty camper and store everything. Camper was delivered April 2015 with many items still not fixed and additional items were broke in their shop over the winter. Middle glass shower pane had dime size chip near bottom, white exterior corner trim piece had 3" crack in it and electric awning motor didn't work when camper was redelivered in April 2015, along with many of the original items that weren't fixed either. Haven't heard from C.W. since early June and second season with this camper is winding down again. Have called and emailed them and they never respond. Have been calling C.W. corporate headquarters for their help but so far that hasn't brought any results either. Worst company I have ever dealt with by a long shot. I've been so patient with these people and this is how I'm treated. I paid top dollar for a new camper and feel like I've been so ripped off. There is so much more to say but there's not enough time to say it all. I'm not going away until my camper is in the condition it should have been in the day it was purchased. Unbelievable and the saga continues. Thinking of calling an attorney....
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Review
#689060 Review #689060 is a subjective opinion of poster.
Service
Camping World Delivery Service
Pros
  • Dennis walsh
  • Mo roy
  • Delivery driver
Cons
  • Customer service arrogance
  • Poor work
  • No solutions
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Compensation and I'll have the issues taken care of myself. After almost two camping seasons I want this to be over. Has taken all the fun out of this new fifth wheel and camping
Tags
  • poor warantee service

Camping World in Conroe, Texas - Poor customer service.... well no customer service

Placed a small order 2 weeks ago for 32" wiperblades, you would figure that they would have those in stock. received conformation that they received the order and it was processed. after 1 week I checked website for delivery status and it said "processing". I made contact (after sitting on eternal hold 25 minutes) with a sales rep that stated that they had indeed shipped and I should see then very soon. Yesterday I still have not seen the parts I attempted to get someone on the phone, and again sat on hold for 35+ minutes and finally hung up.I have sent 2 emails to their "customer service" with no response. They do not care.
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Review
#648401 Review #648401 is a subjective opinion of poster.
Service
Camping World Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Camping World Online

New Travel Trailer Delivery Camping World Asheville (Hendersonville, NC)

2.0
Details

Update by user Jun 07, 2015

Camping world would not even contact me after insertion if this complaint

Original review posted by user May 07, 2015

We are very disappointed with Camping Worlds sales and delivery procedure with the delivery with our new Winnebago Minnie to say the least. We received our new minnie which should of been thoroughly checked out and in running condition only to find out we had no trailer brakes. Then we find out our Atwood furnace is inoperable at our first camping outing (it was 36 degrees inside the trailer) Also our outside stove vent flap was broken when unlocked from outside. My wife, called Camping World in Asheville and they referred us to the service department. The service call did not go well with us. We were told they are not authorized to do service on Winnebago and said we need to go to another dealership. This is ludicrous! We purchase a Brand new, not fully operational trailer from them and we are pushed away as soon as we drive away. All we wanted is for our new purchase to be safe and in working order before we left the dealership. I have made an appointment to get service on this furnace at another dealer near me at my own expense. I also need a new range hood outside flap as it was broken when it was unlocked from the outside. Buying at a Camping world especially the one in Asheville, NC is a gamble. Go to a dealer who can service what they sell. Ed & Eva Higginson
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Review
#632477 Review #632477 is a subjective opinion of poster.
Service
Camping World Delivery Service
Pros
  • Sales person
Cons
  • Service
Reason of review
Damaged or defective
Loss
$23600
Preferred solution
Price reduction

Camping World - Delivery Service Review from O Fallon, Illinois

Worst customer service EVER!!! I ordered on 9-16 and it was shipped on 9-24. No one could tell me why my order was delayed since a the items minus one were available. Called today for a status on my back order item which they said take 2-3 weeks to receive. I was told it's in stock but would have to email the warehouse to see if it will be shipped out soon. Good deals but I'm not sure they are worth the hassle.
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Review
#542965 Review #542965 is a subjective opinion of poster.
Service
Camping World Delivery Service

Camping World - Absolutely the worst!!!

Alllthe items that I ordered were in stock. It took 8 days to ship from the warehouse in which nobody had a clue as to why. Customer service was absolutely horrible. They could not give me any more answers than questions as to why it took 8 days to ship the products I am still currently waiting for the products. It should have only taken 4 to 6 days for me to get my products. I would not recommend this place to anybody as the statement above says run far far Away. also the products where are a little overpriced did not mind as it easier to ship that it was for me to go out and buy at a store. But it turns out I could have walked to Kentucky to get my parts than it was for them to ship it
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Review
#538037 Review #538037 is a subjective opinion of poster.
Service
Camping World Delivery Service

Contact Camping World Customer Service

Mailing Address:
Camping World
250 Parkway Drive, Ste 270
Lincolnshire, Illinois 60069
United States
Phone:
(800) 416-7757
All Camping World Contacts

Camping World in Leeds, Alabama - Very Poor Service Robersdale , AL

We purchased a 2014 Cougar High Country in May of 13, we arrived on Saturday morning to sign and take delivery, it had not been washed, no Teflon coat yet , no scotchgaurd, had a torn screen. Had to leave for 3 weeks , came back to pick up still wasn't right , had to leave 3 more weeks , this is a 150 mile trip one way. Next had A/C problems and was told that that is the way the unit operates, this is our 5th camper, never had an A/C operate like this. 2 months later they had to replace the A/C Unit. Then this Spring we noticed the clear coat coming off the front cap and the Gel coat was fading on the front cap. Took back to dealer, left for 3 weeks, went to pick up and they had only sprayed over the peeling clear with new clear looked terrible and still faded, left almost 3 more weeks and dealer was supposed to deliver unit to me for all my troubles. Was going to deliver Monday but didn't , was going to deliver Tuesday but didn't , then they said truck blew engine on Wednesday and had to purchase new truck but would deliver Friday morning but didn't, then said would be the first of the week. I told them this was unacceptable. During this year long adventure the service department has never called me with a status update , every contact made was initiated by me. If they tell you they will call you back don't believe them , they wont you will have to call them, they are also very rude on the phone with you. I have been in the service department picking up my unit and noticed they are rude to everyone. Probably the worst customer service I have ever seen and the bad part is Camping World doesn't care.
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1 comment
GoodSamCareTeam
#832876

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#500662 Review #500662 is a subjective opinion of poster.
Service
Camping World Delivery Service