Like you had a similar incident. Had an accident and one of my storage doors was damaged beyond repair.
I wanted it fixed and they told me to email a picture with details. Never heard back from them. I called several times and left messages with service. Finally called service manager and left him a message.
He never called back either. Finally went to a local r.v. dealership and they ordered the part right away and will install it as soon as it comes in without having to wait.
After hearing your story maybe it's a good thing they never called back. I will not go back to them for service rest assured.
Product or Service Mentioned: Camping World Customer Care.
Reason of review: Poor customer service.