We were in Chicester Saturday Sept 8th, 2012. We had a refrigerator that did not function correctly when on propane.
To fix it, it was necessary to remove it from the RV. It was fixed and reinstalled. To our utter frustration and annoyance, the carpet in the RV was FILTHY, and soot seemed to be everywhere. I called their attention to it and they made several attempts to clean the carpet, the chair, the bedding etc that had soot on it.
I asked why they had not put anything down on the floor BEFORE removing the fridge and draping other things so that any dirt would be contained, and they apologised - but the damage was done. To their credit, I was not charged at all for the refrigerator repair, but I will have to have the carpet professionally shampooed/and or replaced since all their attempts did not get them clean.
Our RV is older, 2002, but we have always maintained it meticulously, removing our shoes when we enter etc and now it looks like we just stomp around in it with dirty muddy boots. It is highly unlikely that we will EVER bring our RV back to them for service when they seem to have no regard for cleanliness.
Product or Service Mentioned: Camping World Repair.