We were told when we purchased the keystone cougar that they having camping world facilities everywhere and we would never have a problem getting help if we needed it. Not true.
We had ours set up near Emerald Aisle. They do not service our area. We have issues with the refrigerator in 90 degree weather it stays in the 50s. The camper will not level, even their drivers had a problem with it, the wheels in the back are still up, the remote does not work, and now the awning will not roll in.
It will not even roll in manually. Ready to get a lawyer and return the RV.
Stressed with the storm coming. We had to return home with the awning out.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of 2016 keystone rv cougar rv. Camping World needs to read this review and look into the issue (if any) according to poster's claims.