1 comment
Not resolved

Update by user Dec 13, 2016

12/13/2016 finally received the parts from camping world, which they already had, after intervention from forest river. Now we have an appointment at another local dealer to fix it after Christmas. We will see....

Update by user Nov 14, 2016

Slide wire broken and damaged

Cable TV not working

Tongue jack light not working

Stove cover missing

Gas hose for outside grill missing

Original review posted by user Nov 13, 2016

Camping world in Asheville is the worst experience in my lifetime.

Rude, lazy, unorganized, ignorant, never pick up the phone, never call back an if you accidentally get someone on the phone, they brush you off an lying. Oh and if you drop by without a appointment, they don't like that at all.

I bought a 20k+ expensive travel trailer even though i was warned by reviews. Never should had done it. Why i bought there was, they was the only dealer around 100 miles who had the specific camper, a forest river vibe 2268rks. Thay gave us a similar price like rv wholesale in ohio, so we bought it. That was the good part. On our first trip, we experienced issues, wire from slide out broken, tv connector no function, tongue jack light not working and brakes rubbing and locking up. During our 4 day stay we tried to call camping world at least 20 times to tell them, we drop the camper off on our way back home.

No, no friendly hello- just: you have an appointment? Well i said, if you would had picked up the phone, you would know, why im here. They literally refused to help us, until we talked to the manager. What followed was 5 weeks ignoring our calls, blaming forest river, lying and then no answer at all. They even told us, forest river declined warranty. We was already in contact with forest river and knew they where lying. Forest river never received a warranty work order from camping world and we got confirmed, all parts are available and ready to be sent out as soon as they have the request. Forest river even tried to call camping world, but they never picked up or returned the call. We cave camping world the phone number and the manager said- this is not how they work : don't tell us, how we have to do our jobs. After hearing nothing for 2 more weeks, i decided to go up there. My camper was in the last corner, filthy dirty together with at least 20 other obviously not repaired trailers. Of course untouched. I was steaming and admit, not nice and loud. Well, who would be not? Funny how people react, when you treat them with the same respect they treat you. The manager ,a young guy pulled the principal ofice number and wanted to tell me, how i have to talk to them and he - and i cite- said: we did not received parts, forest river refuses waranty and this is what you get, when you complain and tell us, how to do our job". Yes, he really said it and exactly this way. I just answered : hold your breath, young man, I'm here to pick it up.

He literally kicked me out, guarded me to the counter to get the key and the guy who pulled my camper up handled it very rough. I just didn't want to make more trouble, but this experience - im not the only one, treated this way, as i learned from other reviews.

For the future - i will avoid camping world like the devil holy water and urge everyone else to do so too, until they learn, how to treat good customers.

The worst thing- now every time i look at my camper, i think abou this under earthly *** decision i made, to buy something from them. One is for sure- i need a lot of stuff- but i will not ever spend another dime at camping world.

Review about: 2016 Forest River Vibe 268Rks.

Review #954236 is a subjective opinion of a user.

1.8
Website
Value for money
Discounts and Special Offers
Warranty
Insurance Quality
Staff
Diversity of Products or Services
Interest Rate
Product or Service Quality
Customer service
PRODUCT OR SERVICE
Camping World Rv Repair
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Camping World?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Wenatchee, Washington, United States #1302764
We will definitly not buy from camping world

You May Also Like

"I bought a 2012 fifth wheel about 2 months ago from Camping World in Gulf Breeze. They held my camper there about 1-2 weeks as I was unable to move..." Read more
"Purchased a used a travel trailer from Camping World in April of 2015. Bought in Albuqurque, NM, but that's another story. Bought an "extended warranty with the trailer. I was..." Read more
"We purchased an new Keystone. Now one would think that NEW would actually be in NEW condition, but not quite so as I found out even after the assurance that..." Read more
"Very bad customer service!! We recently bought a new 2016 Autumn ridge camper from Camping world of Chichester, NH in December . They day we picked up our camper we..." Read more
"I opened a box of Ritz Crackers and the crackers inside were mostly crushed and one package was torn on the side (see photos). What was even more strange, was..." Read more
"I placed a order of $42 3 chicken pasta and salads to go with them. The pasta in the bowl wouldnt feed my 6 year old its so little! The..." Read more
"I never received my item and it's been 4 months! They never refunded me and stopped responding to my messages!! ORDER #2415 I placed my order on: Jan 9 2017..." Read more
"The watch is heavily used and absolutely not new. There is a lot of wearing sign on the band and watch's side. The box is old with many visible dots..." Read more