Update by user May 21
The GM for this location called today and pleased to say all issues were resolved. Thank you Steve
Original review posted by user May 19
5/16/18 Drove 87 miles to keep a appointment set by CW to have a vent fan and two vent covers installed. When fan and covers were ordered was given a ball park price for parts and labor $400-$450.
First work order at check in was $900+dollars.
After refusing that and all there explanations as to why I was not told this or that I agreed for them to proceed with as estimated cost of $700+. We are talking about 1 Vent fan and two vent covers. After hours of waiting, ask to see the finished product. Vent fan cover was smoke/black NOT white as ordered, the new vent had no cover only 1 cover installed over bedroom.
After a lot of cussing and shaking of heads on there part was sent to pay a $596 bill. Lot of emails to corporate office, a call from corporate person assuring me he would get this before a person who can fix the situation. Got a call yesterday from supposedly the service and part managers and it did not go well. 1.
According to work order they did what was requested. 2. Since I had signed a $700 work order and only paid $595 sounds like the already took care of the problem. 3.
Both these gentlemen had the most condescending, arrogant attitude. I understand they were pissed because they got a email from corporate and had to call. They finally offered to match online prices that they had agreed to do from the beginning and a $50 gift card! I may be off base but i refused!!!!
1. I think I should pay only prices agreed to on initial order 2. Think I should pay a reasonable rate for hooking up a power source (not $190) there was a light 18 inches away from opening. Thor says there is a wiring harnesses there already.
3. Compensated for gas (would not have made the trip had i known they would not have all the parts)
Please tell me and Camping World Hope Mills who is wright.
Review about: Camping World Rv Repair.
Reason of review: Poor customer service.
Monetary Loss: $160.
Preferred solution: Price reduction.