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Bought our 1st motor home from camping world Oct.2013.We were so HAPPY!

Sales people were great.We bought a used motorhome,so we knew we were going to have to put some things in to it.So we brought it to the service center in Fort Myers on Dec.10 2013. We needed the springs on the levelers fixed,2 roof vents installed,2 outside latches on compartments fixed and a new pull out sofa (that we purchased from camping world)installed.Well after numerous calls and cancelling camping reservations that we had we were told finally on Febuary 5th (almost 2 months) that everything was done and we could pick up lllnext day.HORRAY! Yah right,out side latches not even touched,told us they would fix right away had to wait 2 hours.couch was'nt bolted in good, could'nt reach seatbelts(it was thown in upjust before we picked up). Excuses were we've been so busy!Had to wait for parts!

We got in our motorhome and ran never to go back.

BEWHARE OF THIS PLACE!!You can do much better elsewhere.

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Anonymous
#1089372

Ubjust? A new word?

Anonymous
Canoga Park, California, United States #996980

Their private label products are horrible quality

GoodSamCareTeam
Saint Petersburg, Florida, United States #833004

I would like to apologize for all the problems you have experienced.If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Anonymous
Roanoke, Virginia, United States #805475

can another camper recommend a good place to purchase a trailer within 50 miles of Roanoke?

Anonymous
Roanoke, Virginia, United States #805474

I was thinking of buying a new camping trailer after seeing the sale ads on TV.Glad I looked up this website first.

Will find another dealer.Thanks to all that took the time to post comments.

Anonymous
Littleton, Colorado, United States #799657

Marcus is a greedy son of a bi**h who only looks out for his bank account..

Camping World is a joke. Marcus is too busy giving away money to people who dont need it, as oppose to helping his own company within. I guess when you realize what you're doing is a failure, one must reach out to new adventures.

Anonymous
Saint Petersburg, Florida, United States #798647

Please provide details of your service visit; name, vehicle information, service writer, etc.so we can followup of this.

We attempt to please every customer but unfortunately we don't always accomplish this.

Giving us information so we can followup with the employees is a valuable tool for us to correct any problems.

Campingworld

Fort Myers, FL

Anonymous
to John Littleton, Colorado, United States #799655

Give it up my friend, your brand is a joke.

search "I hate camping world" and read the results.

next go to indeed.com and get your company review numbers. failing grade.

you want a reality check regarding CW? read this link.

http://www.tnttt.com/viewtopic.php?f=29&t=42302&p=1067319#p1067319

Anonymous
to John Littleton, Colorado, United States #799687

I HATE Camping World!

THE REALITIES OF BUYING FROM AND WORKING AT CAMPING WORLD.

Sexual Harassment, Assault, Hostility, Wrongful Termination, and Retaliation • *** Disclaimer: I worked at Camping World in Golden, CO for aprox 7months.This is my story and these are my experiences viewed through my eyes working there.

These are not allegations, simply my experiences and opinions expressed. • I am also a 2 time RV buyer from Camping World. this is how they treat repeat customers who become employees and want to have a fun job. • My first section is going to be the experiences on the work side of things.

I will also write about the products and the store - in my opinion, where to get a better deal with out supporting Camping World… • I moved to Colorado in the summer of 2013 due to my mom being diagnosed with Parkinson's Disease (like Michael J Fox and body trembling, flopping, etc). Not an easy process to watch - your mom dying. • Location: Camping World, 16000 West Colfax, Golden, Colorado. I started at the parts counter, all customers do is *** about the services provided, the bad attitude of service writers and quality of services provided… they are rightfully so.

the service department is a mess, this is reflected in Valencia, CA also. • BTW - IF you get stuck in LA, Ventura, or Riverside - you have plenty of options… RV Repair on "the old road" ask for Dave, great guy and he has everything CW does...

my hot water heater didn't work correctly and plumbing was leaking in 2 places. I was 2 months into my 12 month warranty and he says that. • back to Golden… Ordering Parts (non OEM parts) - customers are gauged for shipping and they come from a warehouse about 20minutes across Denver. Stag Parkway is who they use.

Also, COAST Distribution. both are located in Commerce City just minutes from i-70 - (Aspen Distribution buildings.) Dometic is also in the same facility… although they are dealer only, so, internet - don't be afraid to order from Tweetys.com, I do. • the best way to get a part is do this…. go to camping world with a make and model of your rv appliance that needs fixing, go over the symptoms of the issue with parts department.

they will tell you what they think it is. next, request a printout of RV Repair Finder exploded view, it has of all the parts for that appliance (schematic). on that list will be manufacturer part numbers and description. take that Part number and google it, you will find your part for a fraction of the cost, with out the that *** Sam in your pocket… your welcome!

• OEM parts - if you need Original Manufacturing Equipment parts, this is a crotched process in CW, go elsewhere, please. the software they use to order parts has flaws, you request 7 parts and only 5 show up on the PO screen.. Its a software flaw I pointed out and they thought I was crazy. so if any of you ordered parts for your rig and only half showed up, this is probably why.

the software was written aprox 18 years ago. It has a blue screen and yellow numbers, older than dirt!! its called IDS and modeled after a brand that works correctly. the IT guys wasn't aware of the problem either.

did they fix it? heck no, and have no plans for upgrades in this century. • OEM Parts, this is by far the worst area of CW Golden, by far. they lose parts, can't order the right part numerous times, and simply are a pair of unqualified individuals for this position..

• Hostility in the work place never stops in Camping World, Golden. In a weeks span, I was grabbed inappropriately in the breast by a parts counter person named Zane. 2 days later, Lance, one of their techs slapped me in the face for no reason… and then the following week, another tech named Guy, poked me in the face with a copper metal rod. • I went to management and I said this is enough, three people in a week have violated me.

a few minutes later I was presented two pieces of paper, I could chose one.. they said point blank "you can quit or we can fire you…" take your pick. I refused to sign anything, told them were out of line, and I reached out to Marcus. at this point I thought it was handled… as time goes on, it doesn't get better.

Donnie Wagner, The GM in Golden never handled it at all. no reports were made to HR, HR never called me for my side. I requested several times to speak to HR and it was simply refused by 2 different managers (Brian Roberts of the store and Donnie himself.) At one point Donnie very loudly says to me "TECHS DONT HAVE TO BE NICE TO YOU!!!". I am doing a walk through with a customer and they are nervous about driving it.

they have requested one more test drive before they leave the state. we find Daryl, the sales guy, we ask him to take them on another drive. Daryl says a smartass comment about 'its theirs, they can do whatever they want", and walks away. wow, customer was furious and that left me in a weird situation.

Unprofessional in every department of the building. I have seen and heard all kinds of level of hostility in this building, its been directed towards me, other employees, and even customers. I have witnessed the GM himself 'setting a customer straight'... down the road to another dealer, I'm sure.

A customer bought himself a pop up Baja that he was not happy with. It didn't work correctly and customer was trying to go over the vehicle and its problems with Donnie. During this walk around with customer, Donnie proceeds to yell at the customer right in front of his 2 kids. _______________________________________ I have asked CEO Marcus Lemonis several times to please help, and as of now he is looking the other way.

this was his initial email to me, the GM, and 2 people in HR. I'll get to the bottom of it. Behavior like that is not tolerated. Marcus A.

Lemonis CNBC's "The Profit" Chairman and CEO Camping World and Good Sam _______________________________________ I believe this email from Marcus to Donnie telling him to handle it, set the stage for retaliation... and that's exactly what happened. Donnie retaliated against me for asking him to please speak to Lance and to ask him to grow up. Lance is 40 something and he acts like an immature 13 year old.

The situation continued and actually got worse. My Boy Lance tried to hit with me a customers truck while backing out of the bay and I was on a golf cart. Management did nothing. this scenario of childish behavior continued and Donnie didn't take action to stop.

What Donnie doesn't realize is that eventually when a person like Lance gets a free pass, he will end up hurting someone. which was the warning I got from 2 employees, "Dont let Lance push you around, it wont stop", so that's the advice I was yielding. A Professional RV Tech Service Shop is not the place for playground behavior, you don't pull pranks on people in an environment where someone can easily get hurt. I guess that does take a college degree to realize...

Along the way I went to se7en different people in upper level management, not one of them reported this to HR… Donnie, Donnie's Mom, Danny, Brian, Brenda, Sherry, and Carri. 4 of them are mothers. After reaching out to Marcus, needless to say, nothing was done and behavior like that is tolerated in Camping World. IF it was handled and not tolerated, I'd still be working there and you wouldn't be reading this.

this bs went on for 2 months and only when I asked Marcus for HR help, it was finally provided to me. First conversation went great, 2 days later, the second chat was obviously dictated from above, she eventually hung up on me during discussion. they don't want to believe they have a problem, sweep it under the door mat and look east for the new day to rise. please read company/employee reviews on Camping World at Indeed dot com, written by current and former employees.

basically they have a failing grade of 38% approval rating. with bs situations like this, its easy to see how this grade was formulated. CW is a failing company and Marcus Lemonis is too busy with Nascar and giving money to people who don't need, where as every employee at CW could use a little sumt'n sumt'n. to make.

If you are showing a profit, I honestly don't know how with all the negativity circulating on this brand… A-HA, its the shipping charges that keep you a float, huh? +++++++++++++++++++++++++++++++++++ these people in upper level are well aware of the situation…. write em, tell em how you feel. Marcus Lemonis, CEO mlemonis at campingworld dotcom Rodney Anderson, HR RAndersen at campingworld dotcom Roger Nuttall, HR RNuttall at campingworld dotcom Donnie Wagner, GM of Golden Store dwagner at campingworldrv dotcom Brian Roberts, Store Manager blroberts at campingworld dotcom +++++++++++++++++++++++++++++++++++ As a customer… first purchase was in Valencia, CA near magic mountain.

I bought a used Montana, was told it went through service before we picked it up. laundry list: cold shower knob explodes upon setting it up, the kitchen sink shot water everywhere, they put a pencil in the breakaway switch - its the safety brake that activates upon truck and trailer separation - required by laws in every state… this unit never went through a lot prep or pdi which is required for resale of new and used rv vehicles.. you cant say its fine and its a surprise party. needless to say nothing but a grip of attitude to get a resolution.

Marcus finally stepped in and resolved it. Bought a 2nd rv from Golden. I went straight to LA for a job, I needed a few smaller warranty things done.. Peter in Service, round 2.

Not knowing its the same customer a year later, he says "I don't have time for petty warranty things"… my hot water heater didn't work correctly and 2 pex fittings needed replacing. sorry this was too much for you. needless to say nothing but attitude and Marcus had to help, again. Wait, what?

you bought a second rig from the first people who F"d you over. I know it sounds ***, but I respected the way Marcus handled it and was giving him the respect he gave me in Valencia during this situation....

so when I go to trade in for a toy hauler, I will go to Four Seasons and not Camping World, Anywhere USA.• Where are you now Marcus?

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Anonymous
to John Fort Myers, Florida, United States #1061387

I bought a Fleetwood 40 Camping World Fort Myers is the worst service department I have ever seen

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