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Camping World of Dothan Alabama had our 2016 Heartland Gateway fifth wheel for 9 months with a list of 20 things to repair. The major problems were not fixed just patched over.

Over the patch we have mold and rotting wood. Do not use Camping World!!! Customer service was awful. They would never call us back we had to call them several times in one day or several times in one week to get an update on the service to the RV.

Now the warranty has expired while they were keeping it for 9 months. Camping World tells us that we have to get Heartland to pay for any repairs now. Heartland says since it was poor workmanship Camping World needs to pay for the repairs.

Camping World refuses to make the repairs that they did poorly or just failed to do. Now we are in a bind with a camper that leaks and has mold.

Review about: Camping World Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1406278

That is the normal chain of events at Camping World service departments.

Sometimes they actually do get it right, but not very often.

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