Camping World Reviews in Phoenix, Arizona
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Camping World in Phoenix, Arizona - Terrible Customer Service.
Camping World in Phoenix, Arizona - Super Pissed Consumer
Update by user Sep 07
Still do not have our trailer!! Seems nobody wants to hear from me any longer!
I have spoke to numerous reps and still no resolve! The latest incident is the parts they received were damaged in shipping. Now when I call everyone passes the buck, all I hear is how they went out of their way to get it fixed at no charge, well guess what folks, at first we were delighted to hear this but 4 months later all we have are excuses as to why it is not fixed. We have also paid 180 dollars a month in storage fees because each month we were told it was coming back, if we knew it was sitting there 4 months we could have saved the storage fees!!
Bottom line is, 4 months later we have no trailer and I don’t think anyone really cares. Yesterday the manager of the Service Department “George” asked me to drop this open case because it makes it difficult for him to communicate with me. That’s what he claims!! We said, no way!!
This is our fourth Passport travel trailer and we have never had an experience getting repairs like the ones we are having with this Camping World!! I want to speak directly to the CEO who claims he really cares about his customers and he actually advertises to call him with problems, send me his number or have him call me so I can enlighten him to what is going on.
Still waiting for resolve!! Thank you
Original review posted by user Aug 20I filled this out a few weeks ago and received a few calls, one from Shawn, one from a George and one from our Service Tech in Avondale AZ. All promising to have our travel trailer correctly repaired and returned Monday August 17, guess what folks? It’s been there three months now and Monday has come and gone and CJ called today to tell me the parts they received would not correct the problem! More excuses! So how long before somebody fixes the travel trailer? Do we need to involve the State Attorney General and the local news teams, I honestly don’t know what it will take? Once again our trailer is sitting in the parking lot at Avondale Camping World and nothing has changed, lots of empty promises!
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