We used Camping World for a mass of work on our newly purchased RV, our experience left us with an EXCEPTIONALLY bad taste, here is a prÃƒÂ©cis of what happened: Having booked it in we left a written list, we also backed this up with emails confirming various matters so all was clear, what transpired was a joke. They charged for lots of work that was not done and when challenged they asked for proof & pictures, and despite the fact that within minutes of asking for it it was sent to them, they then refused to comment and asked for time to respond, they never did, except to say they would not be making any allowances at all, but that was after 5 months.
When they called to say the unit was ready for collection as our driver was there to pick it up and despite the fact that we had told them we would need the information in advance to arrange payment, the call came in just before the store was due to close, they asked for payment, the trouble was they had no idea what the cost was!! We called them back after half an hour, they still did not know, they actually expected us to give them our credit card details and leave them to it!! After another half an hour we called again and they had a list of the work, it came to over $15,000.00. On checking through the list many items had been duplicated and after many arguments so they could go home and we could get our RV back they settled at a figure of $13,000.00+.
The problem was that when we got our RV back it was a mess, apart from the obvious signs that they had not serviced the boilers as they were covered in soot and the screws were seized to get the covers off when we checked, they had installed a brand new fridge, this had been put in without any care and sliced through the main wiring loom from main support feet on the base of the fridge. Camping World caused a host of damage and charged for work not done, but despite sending them proof and offering them to appoint an independent inspection they totally ignored all of it. We referred all of this to their HQ in Bowling Green via a lady called Jean Sewell who is in charge of customer relations. At no time have we received any compensation from Camping World nor have we received an explanation for the delays of over 5 months, they did keep saying sorry, but sorry without any further action is worthless.
In the end we have had to take this to our credit card company Bank of America to try and get some of our losses back. Our experience with Camping World is less than favourable and we are seeking our losses back which are in excess of $8,000.00 from the credit card company as Camping World just refuse to deal with it. Would I go back to them ever again, the answer is a definite NO, use them to buy parts perhaps but certainly not for work as there is no use relying on them to put matters right when you have a legitimate complaint with overwhelming proof in your favour. Over 5 months is far too long to leave a customer hanging on whilst they wait for you to get your act together, and then to admit nothing and offer nothing sums up their customer care.
If Camping World do not like what we have written, then sue me, we have all the proof we need in a Court of law. If you do use Camping World, be vigilant and check every little job they do with great care. As a final point, the work they did was not checked afterwards as if they had they would have noticed that as soon as you switched the main battery on it all shorted out where it had cut through the wiring loom, therefore nothing worked!!
Other things like telling us the generator needed work when it would not start was down to the fact that the RV had less than a quarter of a tank of fuel, so it would never start, something an *** would know, but they still charged us an hours labour for that and I told them in the end why it would not start before that they wanted to strip the Gen set!! If you want to see pictures and see the emails, more than happy to supply them.
Monetary Loss: $8.