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Camping World - Terrible repair service

1.0
Details
They sold us a camper last September. It we were in an auto accident in March and the camper had some front damage...mainly two storage doors and one arm of the awning. $6000 estimate....mainly labor costs. Not even complaining about that since it is an insurance claim but it's now 3rd week of June and just informed one part is incorrect so have to reorder and approximately another 2 weeks before that comes in so who knows when we are getting our camper back. This type of service is unacceptable and we won't be buying from here again. They are more than happy to sell you a camper but then this kind of service stinks. We didn't buy a camper for it to sit in the repair shop half the summer! We can't even plan a trip not knowing when we will get it back. Very frustrating.
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Review
#1282553 Review #1282553 is a subjective opinion of poster.
Cons
  • Lack of response
  • Customer service with repair individuals
  • Having a hard time getting repairs made
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Hamburg, New York - Terrible Customer service

1.0
Details
Camping World is all about the profits. At any expense. I would stay away from them as far as possible. As another reader had posted. They sell you a trailer at one price, tell you that they have program incentives to help with the deal, and all they do is add it to the cost of the trailer. How is the SAG not involved yet. I still have the voice mail from the general manager of sales that states they found incentives and program dollars to close the deal. When all they did in the long run was add it to the sale price of the trailer. And post sales customer service is terrible. Had an issue on a recent trip, called them, told me to call Good Sam. Good Sam said that CW of Hamburg always does that. Stay away!!!
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Review
#1282339 Review #1282339 is a subjective opinion of poster.
Cons
  • General manager
  • Sales
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - Profiteers

Camping World will not stop at anything to make a deal or profit. No matter the cost to the consumer. We bought a new fifth wheel from then back in May. Took delivery two days before Memorial weekend. They were so determined to make the deal, they even lied about the incentives and buyer programs that they were authorized to offer. Reality was they just took the shortfall and added to the cost of the trailer. There were no incentives. They also are very good at playing on words. I told them I wanted a Reese hitch for the trailer, and they did a bait and switch as far as I am concerned. I got a Pro series hitch instead of the name brand Reese. I have had Reese for over Twenty years. Didn't matter to them. They wanted to increase their profit margin. The Pro Series may be a by product of Reese, however I liken it to a generic brand, or an economy level product. Never gave me the option to choose. And when at delivery I questioned it, they brought out the parts manager, and when I questioned him about it not being a Reese, he told me to Google it to verify. First class customer service there. and in the end, we understand they fired the sales rep, who was working to get us the correct hitch. Sad. Very Sad. When we got the survey from Camping World asking us of our experience, we never heard a word. So do yourself a favor. Stay away from this group as far as you can.
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Review
#1282338 Review #1282338 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised

Camping World in Mesquite, Texas - Sold damaged goods

1.7
Details
I bought a new 2018 Coleman RV from the Mesquite dealer. They delivered it and the slide out didnt work properly. There was a big hole in the floor and track marks from the rail the slide out runs on. Every time you push the slide out button it damages the floor more. The damage was done prior to delivery and was admitted to and noted by the staff at the dealer. I have called over and over asking them to fix the problem but no response. In addition the salesman told me they would set and level RV when delivered. The delivery driver said he didnt do that so I had to do it myself. The salesman told me that RV would plug into any 110 home or outlet if I bought a $20.00 adaptor. It would only run the lights from 110. not the air conditioner. I spent 1000. to get 30 amp hook up. Many more lies but this is enough, DONT GO THERE THEY ARE CROOKS
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Review
#1281893 Review #1281893 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution

Camping World in Spartanburg, South Carolina - Great Experience

I bought 2 Generators from the Oakwood location today. I called before I went there because it's about a Hour away. I spoke to a young man named Reggie. Very Very Professional and Polite. When I arrived I could not ask for a Nicer Experianced Gentleman to help me. I just want to thank Reggie and the young lady that helped me. I will continue to shop with Camping World because of People Like Reggie and the Young Lady.
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Review
#1281769 Review #1281769 is a subjective opinion of poster.
Product
Reason of review
Good customer service

Camping World - Ordering on line disaster

I have ordered three times from camping world and everytime it was nothing but problems. I will tell you about the last time. I ordered a automatic transfer switch for $129. The first time I ordered the order says oops there is a problem try again later. So I waited a little while and tried again this time a seemed to work. A few minutes later I recieved an email for two orders for the same item. After a weeks worth of calling and a couple of hours on the phone it is still not solved. They are saying that the order got processed wrong and is stuck in there system I just want a refund . The last person I talked to gave me a different number to call , but now I. Have to wait until Monday because no one at that number can help me on Saturday even though they answered the phone. Needless to say I will never order from them again. It would have been so bad but I needed the part and couldnt take our RV out because of it.
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1 comment
Anonymous
#1501527

Awful. I've heard there are two happy days in the life of an RV owner : the day you take delivery and the day you transfer the title to the new owner ....

Review
#1281482 Review #1281482 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Meridian, Idaho - Theft

Took our camper (brand new) that was bought from camping world back to do warranty work on 5/22 and picked it up 6/14 with all kinds of excuses why the warranty work could not be done. They damaged our new trailer .... we haven’t taken it anywhere except to camping world for all kinds of “warranty” work. They kept it for almost 3 weeks and when we got it back .... loads of our fishing gear ($1000) were stolen off under where the batteries were that they were supposed to be checking. They never returned our calls asking where our things were. And never made claim that the stuff was even on there!
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1 comment
Anonymous
#1507045

Want to deal with a dealer that will turn it's back on you after the sale? Camping World is your place.

NO warranty support whatsoever. No customer service. Questions never answered. Couldn't even get the GM to return an inquiry after handing him a personal, hand-written note (polite, by the way).

When you are in the buying mode they can't seem to do enough for you. Once you hook-up and drive away, you become a forgotten item.Accessory prices are NOT competitive - you can do as well at Cabela's or Bretz. Even the factory is disgusted with the Camping World relationship - I personally spoke with the Indiana facility.

If I had it to do over again I'd look for a private sale, a consignment location or another dealer. Ethics is NOT their strong suit.

Review
#1281188 Review #1281188 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Fountain, Colorado - Terrible service advisor

Darren Heese of Colorado Springs had tried to make us feel as uncomfortable as he could. I’ve owned my own business for 40 years with over 50 employand I know with that type of attitude hurts camping world more than it’s worth. As we where there I was not the only one he was rude to. I would have fired him because of attitude. Is it really worth having him ruin his customer relations. It must be if he isn’t let go. Never going back again
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1 comment
Anonymous
#1762485

Most reviews like this come from customers who are rude and cannot be made happy regardless

Review
#1281099 Review #1281099 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Don''t do it!!!

1.0
Details
Please, please read...if you dont want to get ripped off!!! Camping World and Good Sam has a good scam running here!After purchase of the RV the salesman tells me about the Good Sam Club extended service plan. Tells me the ONLY time it is available is at this moment for the Good Sam premium coverage plan because the RV hasn't left the lot yet. Once it does it's not offered. He tells me the plan covers EVERYTHING! Tells me I would never having to pay for anything but brake pads for the brake system, and hoses, electrical, awning, door handles, everything I could imagine was covered except *** in the awing or furniture not caused by manufacturing. I asked about additional expenses, NONE! Only thing is if I had to call someone out because of something that made the RV immobile Good Sam would only go up to 250.00 for someone to come out, but all of what they did would be covered. I also MUST submit contract now with a credit card or pay in full at this time. The Good Sam Extended Service Plan IS NOT AVAILABLE once I leave the dealership. I asked repeatedly. He said NO! This was a Camping World which is suppose to be partnered or whatever with Good Sam.The plan sounded good even though it was quite expensive. Being new to rving with a new rv and having to go on the road quickly for a family emergency I decided to purchase it even though I didn't like the idea of not being able to think it over or having to attach a credit card. I didn't realize I was being so blatantly lied to. Your instinct is to believe an established business right? They are Good Sams partners or however their technical association is. I asked him for a copy of what was covered so I would have it with me in the RV when we left. He hands me the little advertising brochure and tells me the paperwork will be mailed to me for this Good Sam extended warranty and all of the information would be fully explained there. I should receive it in a few days.So we wait, the Good Sam credit card comes right away. We wait. Nothing comes for this Good Sam Extended Warranty and I have nothing - not even a claims number should something happen on the trip. NOTHING at all except this retail installment contract which when you go over it with a fine tooth comb once you visit the Good Sam website, you notice little things.So I went online to Good Sams to see if I could get a copy of what I was suppose to have. I find out that apparently you can purchase these warranties after leaving Camping World. I didn't go into everything, but they offer quotes. They also had a sample warranty and what was covered by what plan.So now, not only was I lied to about the ability to purchase the extended service plan that covered nearly everything once I left, I was also lied to about what I was purchasing!!!! According to the retail installment contract he had me sign for the plan he told me I was purchasing, it did not include everything he told me it did according to the Good Sam website!! His extended service plan was totally bogus according to the Good Sam website, except of course the money they would technically steal from me!!I believe I have not received anything because Camping World did not want me to find out yet I was ripped off from start to finish about this. I would have been able to purchase later AND what he told me was covered according to what he checked off on the installment contract does not match. The service agreement does not explain what is covered, but going through each of the things on the contract with what is on the Good Sam website, this contract IS NOT for what he told me I was purchasing.So I contacted Good Sam via chat on the website. I told him based on the retail installment contract I had in front of me I suspected there was a major problem and it looked like I was ripped off. He was totally useless and I mean useless. The guy asks me what I purchased etc and wouldn't go any further. Kept wanting an email address and would have a manager contact me. I had to keep telling him we were getting ready to leave tomorrow and I needed something to take with me. Email addresses wouldnt be checked soon. I didnt even have a claims number or anything. He said someone else would have to help me. I gave him my phone number. It's been hours now and no one has contacted me yet. This only solidifies its all one big scam!!!This coverage is not worth it at all and I can see why they have to lie to sell it. On top of all the above after he told me there was no other expenses (except maybe of someone had to come to me, their service call if it was over $250.00) he marked a $250.00 deductible before any work can be done!Im sure he thought I would be an easy rip off being female, but I'm also a Veteran I don't like to be ripped off. I will fight tooth and nail when someone lied so extensively to me. I think we all expect respect and honesty when dealing with businesses. I am so enraged right now that these 2 businesses are set up this way. Not only do I have to deal with an impending death of someone very close, I have to deal with this before we hit the road! Good Sam should have addressed my issue immediately by calling me to find out what was wrong and then going to investigate.I'm not done with this, I might have been ripped off, but I will get my moneys worth advertising what they did to me and I will make a complaint with state officials and every where I can when I get back.
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1 comment
CharmingHumboldtPenguin295
#1727898

You should hear all the BADS I have to say about Good Sam Extended Warranty. My most recent is an A/C failure and a black tank crack - - they are now calling it in to the extended warranty people after 5 days - they are saying tank failed due to build build up and the A/C failed doe to corrosion from moisture - - - sounds to me they are going to try to weasle they way out of covering my problems - - I will update!!!

Review
#1280793 Review #1280793 is a subjective opinion of poster.
Cons
  • Lies on top of lies regarding good sam extended warranty
Reason of review
Not as described/ advertised
Loss
$5495
Preferred solution
Full refund
Tags
  • RV camping
  • Good Sam Warranty
  • Rv

Camping World in Grain Valley, Missouri - Terrible customer service

They heard you through like cattle slip a little funny business in there on you and then you end up having to except it because it sounds so good but you can never get a hold of anyone after the sale and the people answering the phone and most of the sales staff in the service department or rude
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Review
#1280745 Review #1280745 is a subjective opinion of poster.
Reason of review
Poor customer service