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Camping World in Chichester, New Hampshire - Warrenty

1.2
Details
What can go wrong next, has become our daily question. We purchased our 2018 mallard m-33 last fall in chichester nh from camping world, DO NOT EVER GO THERE. AND DO NOT EVER BUY AN RV BY HEARTLAND. BELIEVE ME. You cannot camp all winter in NH in a mallard m33 as we were told. Fan over stove has never worked,light next to stove act as strobe, screws under carpet,2 doors fell apart.Whole trailer wired on one wire and 15amp breaker. Black water gate valve does not close all the way. awning has holes,screws are snaping off on door thresholds and other places, and on and on. Yesterday it hit 100 here in nh and our ac has quit. As a result I have contacted a law firm this am and we will be starting a class action lawsuit if anyone is interested Ken&Dotty Keating Antrim NH 03440
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2 comments
Anonymous
#1662248

Was there on Sunday 3 17 2019 was looking at used trailers was interested in a keystone passport ultra lite elite 2013 the salesman don't remember his name threw out his card on the way out he told me I can have the camper for 15000 out the door I told him if he put the brake controller in my van 200 dollars for parts and 2 hours labor (was quoted this price at Lee's rv ranch ) I would give him the 15000 now he came back and said 15150 so he lost a 15000 dollar sale for 150 dollars I am not mad or upset about this in any way I just wanted to throw this out there. There are many other used campers to choose from else ware

Goodiesday
#1505558

We are having the same issue. Our brand new camper has been there since October for warranty work.

While there someone hit a tree will our trailer and they didnt find our about it until they fonally started to work on it in April. Said it need a ladder thats all. Have made countless calls until my husband and I had to drive there and talked to the store manager Matt who told us the same used car story until we left and never heard back from him and never returned our calls. Drove up there again yesterday and we climbed up on the teailer to see the whole roof is ripped never covered and now infested with mice and ants.This is the girst time I have bought from campers world and the ladt.

They didnt want me to call my insurance company they were going to fix it. Guess who Im calling today.

Poor service, terrible management, and you are correct lies lies lies. My husband wants to stand outside the place with a sign if you would like to join us so others arent taken advantage of.We bought the trailer in May of 2017 we used it 3 months and still dont have it as I write this

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Review
#1283317 Review #1283317 is a subjective opinion of poster.
Pros
  • What i was told
Cons
  • That it was all a lie
Reason of review
Damaged or defective
Loss
$33000
Preferred solution
repair or replace

Camping World in Cedar Falls, Iowa - Very poor service not trustworthy

BOUGHT one year old motor home from camping world cedar falls iowa back five time in five week still not fixed right they tell you one thing before you buy and after find out not true
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Review
#1283152 Review #1283152 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Phone Calls

We have been trying to contact camping world in Syracuse for several days now. They do not pick up the phone or when they do they transferred the to an answering machine. We will never buy another camper from camping world Syracuse!
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Review
#1282905 Review #1282905 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Katy, Texas - Need To Short This Stock!

1.3
Details
Needed a 50 amp extension cord for my RV pad. The online price was good. Called their Katy, TX store for 10 min. no answer. Called their national store it said they had 8 in stock. Tried calling the Katy store again no answer. I thought well I need it so drove from Highlands, TX to Katy, TX. At the store was not sure which product was on sale. Took 2 to the counter to ask which was on sale. The lady rolled her eyes at me like why are you asking me a question. A guy brought me the one on sale. The girl at the register said Im gonna save you 10% I go, girl, you will be my friend for life if you save me money, but I don't want a credit card. She said I have to ask my, manager. She came back and started typing some numbers into the computer I looked over at the total it was up to $189.00.Lady, you are not gonna charge me that much for my $114.00 on the sale price. She said to save you the extra 10% you have to buy a 3-year membership. I said no you are not. Paid the on sale price and left. She was pissed I didn't fall for her little up-sale scheme. Left thinking this company isn't gonna be in business in 3 years.
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Review
#1282868 Review #1282868 is a subjective opinion of poster.
Cons
  • Custermer service
Reason of review
Poor customer service
Preferred solution
I'm never going to that place ever again.

Camping World in Manassas, Virginia - Service. Buy here service here. Shop local

Made appointment for service in manassas va location. Held my camper for 2 months. Called after one month. No record they had camper not even in there system. Called a month later. They had no ideas or projection when it would be ready. I advised them I was on way to pickup. When I got there There was another customer who purchased from the same location. He indicated his camper had been in shop for two months after purchase and not even a courtesy call with updated status. Another customer was in parking lot jelling he was sold a used rv as new. This is one of the three dealers Camping World purchased to capture the VA market. These are the same dealers when I was looking to purchase proudly proclaimed buy here service here others need not apply. They should perge this attitude or employees. At least retrain to a standard of service. No initiative or concern of customer service. No general manager on site.
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Review
#1282758 Review #1282758 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Columbia, South Carolina - Customer Non-Service

1.0
Details
Bought a camper April 16th, was given a quick explanation of the features and found a couple of problems - loose panel in the shower, broken propane detector. Supposed to have fixed before I left but the slide was in and I didn't open it to see if it was done - my mistake. In June, I decided to have a slide cover installed in advance of my first camping trip. Called, they ordered the part (had me pay $300 up front), it came in and I was told to bring it over Monday May 28th and they would get it done. Brought it over, the service advisor, Michael Murphy, made notes of the problems beyond the slide cover installation, and I left it with them. I was called the next day and asked to pay the balance ($519) for the slide cover before I had even seen it, saying it had been installed and work was starting on the warranty problems. It is now Jun 18th, and I have been calling daily trying to get an idea of what is being done, when I can pick it up, and either no one answers or they promise to call back, and never do... Michael Murphy apparently quit on 11 Jun, and the service manager, also Michael, told me Wednesday he would personally take care of it and call me back on Thursday, Jun 14th. Never called. Called on Thursday and Friday, no one called back. Today, Monday Jun 18th, I finally got the general manager who stated he really didn't know much about "that side" but he would research it and call me back. I am not holding my breath. This is the sloppiest operation I have ever seen in a company of this size, but I guess once they have your money, you're on your own.
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Review
#1282653 Review #1282653 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
Tags
  • Poor Communication

Camping World - Terrible repair service

1.0
Details
They sold us a camper last September. It we were in an auto accident in March and the camper had some front damage...mainly two storage doors and one arm of the awning. $6000 estimate....mainly labor costs. Not even complaining about that since it is an insurance claim but it's now 3rd week of June and just informed one part is incorrect so have to reorder and approximately another 2 weeks before that comes in so who knows when we are getting our camper back. This type of service is unacceptable and we won't be buying from here again. They are more than happy to sell you a camper but then this kind of service stinks. We didn't buy a camper for it to sit in the repair shop half the summer! We can't even plan a trip not knowing when we will get it back. Very frustrating.
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Review
#1282553 Review #1282553 is a subjective opinion of poster.
Cons
  • Lack of response
  • Customer service with repair individuals
  • Having a hard time getting repairs made
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Hamburg, New York - Terrible Customer service

1.0
Details
Camping World is all about the profits. At any expense. I would stay away from them as far as possible. As another reader had posted. They sell you a trailer at one price, tell you that they have program incentives to help with the deal, and all they do is add it to the cost of the trailer. How is the SAG not involved yet. I still have the voice mail from the general manager of sales that states they found incentives and program dollars to close the deal. When all they did in the long run was add it to the sale price of the trailer. And post sales customer service is terrible. Had an issue on a recent trip, called them, told me to call Good Sam. Good Sam said that CW of Hamburg always does that. Stay away!!!
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Review
#1282339 Review #1282339 is a subjective opinion of poster.
Cons
  • General manager
  • Sales
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - Profiteers

Camping World will not stop at anything to make a deal or profit. No matter the cost to the consumer. We bought a new fifth wheel from then back in May. Took delivery two days before Memorial weekend. They were so determined to make the deal, they even lied about the incentives and buyer programs that they were authorized to offer. Reality was they just took the shortfall and added to the cost of the trailer. There were no incentives. They also are very good at playing on words. I told them I wanted a Reese hitch for the trailer, and they did a bait and switch as far as I am concerned. I got a Pro series hitch instead of the name brand Reese. I have had Reese for over Twenty years. Didn't matter to them. They wanted to increase their profit margin. The Pro Series may be a by product of Reese, however I liken it to a generic brand, or an economy level product. Never gave me the option to choose. And when at delivery I questioned it, they brought out the parts manager, and when I questioned him about it not being a Reese, he told me to Google it to verify. First class customer service there. and in the end, we understand they fired the sales rep, who was working to get us the correct hitch. Sad. Very Sad. When we got the survey from Camping World asking us of our experience, we never heard a word. So do yourself a favor. Stay away from this group as far as you can.
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Review
#1282338 Review #1282338 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised

Camping World in Mesquite, Texas - Sold damaged goods

1.7
Details
I bought a new 2018 Coleman RV from the Mesquite dealer. They delivered it and the slide out didnt work properly. There was a big hole in the floor and track marks from the rail the slide out runs on. Every time you push the slide out button it damages the floor more. The damage was done prior to delivery and was admitted to and noted by the staff at the dealer. I have called over and over asking them to fix the problem but no response. In addition the salesman told me they would set and level RV when delivered. The delivery driver said he didnt do that so I had to do it myself. The salesman told me that RV would plug into any 110 home or outlet if I bought a $20.00 adaptor. It would only run the lights from 110. not the air conditioner. I spent 1000. to get 30 amp hook up. Many more lies but this is enough, DONT GO THERE THEY ARE CROOKS
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Review
#1281893 Review #1281893 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution