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Service after Sale? Not from Camping World

I am updating my original 5 star rating to a one star as of June 21st 2018. If your in the market to buy a high dollar "Toy" like a ATV, travel trailer, or boat you have most likely scoured through the reviews on potential dealers to buy from, just like I did. You may even see the 3.5 star total for a company such as Camping World in Burlington and think, maybe those other folks just dealt with the wrong people or didn't negotiate the price correctly, just like I did. So you take a chance and head on down to the friendly camping world RV purchasing center and are greeted immediately by a salesman. They bend over backwards taking you to floor plan after floor plan, less expensive and more expensive RVs, and finally you find the one you have been searching for, just like I did. You are impressed with your initial instinct to go against that 3.5 star rating and find yourself inside of the financing portion of the friendly camping world RV purchasing center, just like I did. You finalize your purchase, wait for the unit to be detailed and ready for your inspection and walk through with another super friendly RV specialist that will go above and beyond explaining every aspect of your new unit and answer all the questions that you may have, just like I did. Everything at this point is perfect, no problems or issues and at the time that I purchased my Keystone Hideout there was still a little summer and fall left to hit the road and make some memories. Then winter gets closer and you call the service department to schedule your winterization for your unit. Your first appointment goes okay besides the fact that every time you call the service department they are always busy, so you leave a message and they take days or weeks to get back to you. Then you drop off your unit and talk to the service representative and you get the distinct feeling that they really don't care and are terrible at their jobs. They say it will be a couple of weeks before the work is done and you continually wait for a call to pick up, but the call never comes. A week after the two week initial service estimate you call the service department to see if your unit is complete and you find out that it was completed almost 2 weeks ago but they mistakenly forgot to call you to pick it up. If your like me you still try to give them the benefit of the doubt but something just doesn't feel right. You talk to other folks that recently purchased an RV and you hear about this top notch after the sale service where they call you to have your unit winterized, inspections for warranty purposes completed, and other service related appointments. My internet friends if you have heard about that after the sale service you most likely did not purchase your unit from Camping World because this service really, and I mean REALLY doesn't exist. Fast forward to June 8th 2018. I called the service department to try and schedule my de-winterization. Service department was busy, just like last winter and I was instructed to leave my name and number and they would call me. The call never came. I called again on the 18th and this time left an message with a service associate, they still have never called me back as of the 21st. I got tired of waiting and looked up on YouTube how to complete my own de-winterization and went to camping world to get some supplies and observe how busy the service department really was. I witnessed 4 service associates huddled around their desks in their rolly chairs just shooting the breeze I thought okay maybe a slow day? I was in the store for almost an hour and they barely moved from their intense discussion. All in all if you would like an RV I would highly recommend you stay away from Camping world, take the reviews seriously and go to a dealer that actually cares. You will receive excellent service when you purchase and will receive no service afterwards. It is disappointing due to the fact that I also needed warranty work completed due to my awning (installed by camping world) is starting to fall off.
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1 comment
Anonymous
#1505242

I'm in the same situation with service. I just brought home my new travel trailer on Saturday, got it hooked up on Monday and the refrigerator does not work.

I get to wait 2 weeks for them to get a part.

They suggest I use a cooler. Ha!

Review
#1286169 Review #1286169 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

Camping World - Do not get anything extra

1.0
Details
Bought a 2018 in September. AC went out 9 months later. Tried to bring it to be fixed but a spot wasn't open until August. Tried to find someone around me as I was told when I purchased that I could do that. No one will work on it because it came from Camping World. Called camping World numerous times, left messages, sent emails, and have not received a single response. I paid $11,000 in extra warranties and coverages that, obviously, I didn't need and can't use. Buy from Jimmy on the side of the road who offers a hand written title before you buy from these people.
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Review
#1286166 Review #1286166 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World - Bad RV sales

On April 11, 2018 we bought a used Chateau M-29 TB Chateau Citation in very good shape we created a list items to be done to unit Install leveler Jacks with inside controls,unit manuals, TV remote, privacy curtain, replace water damage panel next to microwave. on May 28,2018 we went to pickup unit put down leveler jacks they work put them backup and when I got ready to leave jacks sensor was going off saying jacks where still down.was told it would have to checked out on Tuesday 6/2/18 and damaged panel was ordered. i have called 20 times and have been told they had to order parts to fix jacks and panel. on June 13,2018 i called salesman and he would not return my calls, Talked with service department and was told unit would be ready on Friday 15,2018 and they would call me, on June 20,2018 i called 5 times and could not get answer if unit was ready. on June 21 I called again 10:00 am and was told unit would be ready today would call me back. on June 21,2018 was told unit was ready to go but Damaged panel was not ordered. i have made 3 payments on unit and still have not been able to go camping. have been lied to so many times i Don't i guess i need contact an attorney to get this fixed.
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Review
#1285716 Review #1285716 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund

Camping World in Ashland, Virginia - 20017 keystone

1.0
Details
Bought my first camper from Camping world Ashland Va. 2017 keystone in the spring of 2018 I found a roof sheet lifting and the fasteners found there way through the roofing membrane. I took camper down to have a state insp. and a roof inspection done . I had placed 3- 3x3 pc of dark gray duck tape on the roof. The service righter told me at first that the roof looked great. after I called her on her lie she was very snooty so I asked to speak to service manager and was told he was not in. I left w/ camper and called the next day and was asked to send picks in to have unit warrantied. the technician and the manager agreed that the roof was a manufactures flaw but it was never warrantied by Keystone nor was I helped much by the camping world staff. I had to call Keystone myself and was refused warranty because they stated there was a puncture. well no *** all *** holes and will never buy another camper again if I have to buy a Keystone or anything from Cramping world Wtf
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Review
#1285694 Review #1285694 is a subjective opinion of poster.
Cons
  • There is no accountability for their inferior defective product
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Let the company propose a solution
Tags
  • unethical practices unfair

My camping world nightmare

I bought a new camper at camping word .it was advertised at 1499.00 at time of sale they added 1000.00 shipping charge and 500.00 for dealer prep and cleaning . The camper was dirty when I picked it up .The only thing they did for 500.00 was put some greasy *** on the tires The Stove tip was damaged I’ve been waiting 2 months for it to be replaced If you are considering buying a camper at camping world think again
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Review
#1285434 Review #1285434 is a subjective opinion of poster.
Product
Reason of review
Pricing issue

Camping World - NOT WHAT I ORDERED.

I placed an order on June 3, 2018 for a Omnigo antenna kit. I would like to have this before we go camping on June 22, 2018. We got the order on June 8, 2018. They sent the wrong item. So we called the next day to get this fixed. They where to send a call tag to have this item sent back, This was on June 9, 2018. June 13, I took this package to Fed-ex and paid for the shipping back myself. I do the tracking on this item to know when they get it back. That was on June 19, I called to make sure they will reship the right item back to us and by Friday. Was told they could do that with 2nd day air, I agree. Well June 21 I call to get the tracking so I will know where the item is, only to find that it is out of stock and will not be here Friday. MAD, oh yea, I called them not them calling me to say out of stock. So now I get a credit from them, But only on the item Not the shipping or the replacement plan I took out on this item. So here I go again to make a call to get shipping and replacement money back. Was told should have the credit back by Monday June 25, 2018. so I guess we will see. No one there has any clue to what they are doing...
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Review
#1285288 Review #1285288 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$115
Preferred solution
Full refund

Camping World in Roanoke, Virginia - Bad service

1.0
Details
Called on Friday nigjt about front air unit. I was told have it here by 8:30 am and we promise we can fix it even if it has to be replaced and we have a new unit. Left at 6 am and drove 2 .5 hours. Instead of lookng at the air they started telling me what all else i should do while we were here. After 5 hours and almost $500.00 later we eere told they dont carry the air unit but could have it by Monday and have us out no later than Tuesday. We told them to order it and we would stay close and arange out trip around it. On monday i called and was told they were about to order it at 1 pm i ask if they would be able to get it and install it by tuesday as promised. Was told there was no way to have the unit that soon but if i called back tuesday they could let me know more. Tuesday after being put on hold 3 times for a total of 58 min. i was told to call back on Wednesday and he would use the tracking number and let me know where and when the unit was. On wednesday called 4 times was transfered to voice mail. At 3:00 called back and was told " cant track it but i will give you the tracking number and youcan track it. We have now wasted Sat, Sun, Mon, Tue, Wed waiting and do not knoe if or when the unit will be there. Have spent over 400.00 waiting. We also spent 350.00 on a portable unit while we wait. Very unhappy
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Review
#1284576 Review #1284576 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - SLOW service

I turned my camper in at the Biloxi store on the scheduled drop off appointment date and time on May 23rd 2018. I was told they will get to it. Well get to it when I made an appointment?? Anyway here it is 4 weeks later and still no camper. Nobody called us back so one week later I stopped in at the store and inquired as to the status. I was told the mechanic hadn't gotten to it or turned in a ticket for parts yet. I said ok ill check back in a week. Two weeks went by and nobody had called us so my wife called them. The camper was waiting for parts at that time. 7 June. We waited still no contact so we called them back again 14 June. The camper was done but they were waiting to get information from the warranty people to do the bill. Here it is 20 June still no word from the store and still NO CAMPER. Everybody we talked to on camp sites had nothing good to say about camping world no matter where they were from. If it wasn't for the warranty I would not have gone there. I will not use them again!!
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Review
#1284428 Review #1284428 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in San Marcos, California - Useless Service Deparment / No warranty compliance / very poor attitude

1.0
Details
I purchased a new Dometic Refrigerator from the San Marcos California Camping WorldLast year in March. The product came with a two year warranty for an installed price of over $1500.00. The unit stopped working two days ago and would not get cold. I called the service department and was told by Dennis Tucker to bring it in and they would diagnose the issue at no charge as it was under warranty. I explained we were on the road but would drive back to get it fixed the next day. Well, low and behold they did not even look at the the unit. I asked why and I was told it was a very low priory as it was a warranty issue. I asked to talk to the service manager, Daryl, and he said they were very busy and would get around to it whenever he could, but since there was no Money in it for his store it would be a couple of weeks to a month before he was ready. Now I told them it was imperative to diagnose the issue so I can be back on the road, but Daryl said he did NOT care. If I did not like that I could pick up my RV and go somewhere else! This is the last draw as an attorney I’m filing a lawsuit and consumer complaint to the state attorney general!!!
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Review
#1284417 Review #1284417 is a subjective opinion of poster.
Cons
  • Service department
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Full refund

Camping World - Worst Customer Service In The World

We spent several thousands of dollars buying an RV from Camping World in North Little Rock Arkansas and as soon as we walked out the door the customer service absolutely went to *** And by that I mean 0 customer service. They have had our RV for 2 months just to replace some weather stripping and replace a tv that cought on fire while we were watching it. They have a different story every time we talk to them as to why it hasn't been done from still waiting on parts to we have the parts just waiting in line back to still waiting on parts. Absolutely ridiculous. I wouldn't recommend buying a can of coke from this place because it will be the worst experience you have ever been through. This place absolutely is a joke!!!
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Review
#1284342 Review #1284342 is a subjective opinion of poster.
Reason of review
Poor customer service