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Camping World in Roanoke, Virginia - Bad service

1.0
Details
Called on Friday nigjt about front air unit. I was told have it here by 8:30 am and we promise we can fix it even if it has to be replaced and we have a new unit. Left at 6 am and drove 2 .5 hours. Instead of lookng at the air they started telling me what all else i should do while we were here. After 5 hours and almost $500.00 later we eere told they dont carry the air unit but could have it by Monday and have us out no later than Tuesday. We told them to order it and we would stay close and arange out trip around it. On monday i called and was told they were about to order it at 1 pm i ask if they would be able to get it and install it by tuesday as promised. Was told there was no way to have the unit that soon but if i called back tuesday they could let me know more. Tuesday after being put on hold 3 times for a total of 58 min. i was told to call back on Wednesday and he would use the tracking number and let me know where and when the unit was. On wednesday called 4 times was transfered to voice mail. At 3:00 called back and was told " cant track it but i will give you the tracking number and youcan track it. We have now wasted Sat, Sun, Mon, Tue, Wed waiting and do not knoe if or when the unit will be there. Have spent over 400.00 waiting. We also spent 350.00 on a portable unit while we wait. Very unhappy
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Review
#1284576 Review #1284576 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - SLOW service

I turned my camper in at the Biloxi store on the scheduled drop off appointment date and time on May 23rd 2018. I was told they will get to it. Well get to it when I made an appointment?? Anyway here it is 4 weeks later and still no camper. Nobody called us back so one week later I stopped in at the store and inquired as to the status. I was told the mechanic hadn't gotten to it or turned in a ticket for parts yet. I said ok ill check back in a week. Two weeks went by and nobody had called us so my wife called them. The camper was waiting for parts at that time. 7 June. We waited still no contact so we called them back again 14 June. The camper was done but they were waiting to get information from the warranty people to do the bill. Here it is 20 June still no word from the store and still NO CAMPER. Everybody we talked to on camp sites had nothing good to say about camping world no matter where they were from. If it wasn't for the warranty I would not have gone there. I will not use them again!!
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Review
#1284428 Review #1284428 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in San Marcos, California - Useless Service Deparment / No warranty compliance / very poor attitude

1.0
Details
I purchased a new Dometic Refrigerator from the San Marcos California Camping WorldLast year in March. The product came with a two year warranty for an installed price of over $1500.00. The unit stopped working two days ago and would not get cold. I called the service department and was told by Dennis Tucker to bring it in and they would diagnose the issue at no charge as it was under warranty. I explained we were on the road but would drive back to get it fixed the next day. Well, low and behold they did not even look at the the unit. I asked why and I was told it was a very low priory as it was a warranty issue. I asked to talk to the service manager, Daryl, and he said they were very busy and would get around to it whenever he could, but since there was no Money in it for his store it would be a couple of weeks to a month before he was ready. Now I told them it was imperative to diagnose the issue so I can be back on the road, but Daryl said he did NOT care. If I did not like that I could pick up my RV and go somewhere else! This is the last draw as an attorney I’m filing a lawsuit and consumer complaint to the state attorney general!!!
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Review
#1284417 Review #1284417 is a subjective opinion of poster.
Cons
  • Service department
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Full refund

Camping World - Worst Customer Service In The World

We spent several thousands of dollars buying an RV from Camping World in North Little Rock Arkansas and as soon as we walked out the door the customer service absolutely went to *** And by that I mean 0 customer service. They have had our RV for 2 months just to replace some weather stripping and replace a tv that cought on fire while we were watching it. They have a different story every time we talk to them as to why it hasn't been done from still waiting on parts to we have the parts just waiting in line back to still waiting on parts. Absolutely ridiculous. I wouldn't recommend buying a can of coke from this place because it will be the worst experience you have ever been through. This place absolutely is a joke!!!
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Review
#1284342 Review #1284342 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Wauconda, Illinois - WORSE EXPERIENCE

1.0
Details
Called camping world wauconda il wanting to order parts for my rv called 8 times and no one answered just kept in voicemail que. 9th time I actually got to the cashier and asked for manager. Talk to Ken who said he was manager, took my information and said would take it directly to parts department and they would call me, its now 2 days later and never heard from anyone. Regret becoming a LIFETIME CLUB MEMEBER WILL NEVER DO BUSINESS WITH YOU OR ANY OF YOUR AFFILIATES ......ABSOLUTELY THE WORSE EXPERIENCE IN MY LIFE!!!!!!!!!!!!!!!!!!!!!!!! {{Redacted}}
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Review
#1284329 Review #1284329 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Rossford, Ohio - WORST PLACE TO PURCHASE A MOTORHOME

PURCHASED MOTORHOME ON 3/9/2018 AND HAD IT HOME FOR 2 WKS DUE TO PROBLEMS THAT SHOULD OF BEEN ADDRESSED PRIOR TO DELIVER. PAID FOR PAINT AND FABRIC PROTECTION $1500.00 THAT WAS NEVER PUT ON AS OF TODAY 6/19/2018 IT IS STILL THERE AND WE ARE MAKING PAYMENTS ON THIS AND NEVER GOT TO USE IT. TODD LACEY THE GENERAL MANAGER DOES NOTHING BUT LIE TO US WONT RETURN PHONE CALLS. MOTORHOME GOT WRECKED WHILE IN THEIR POSSESION AND CAN'T RESOLVE THE PROBLEMS. CALLED THOR AND CAMPING WORLD CORP AND THEY ARE OF NO HELP ALL WE HERE IS SOMEONE WILL CALL YOU BACK WITHIN 48 HRS AND NO ONE DOES. ITS TO THE POINT WE ARE GOING TO HIRE AN ATTORNEY AND WE HAVE CONTACTED THE ATTORNEY GENERALS OFFICE. OUR ADVICE IS DON'T MAKE A PURCHASE FROM CAMPING WORLD AND STAY CLEAR OF THOR MANUFACTURER.
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3 comments
GaudyGreySeal
#1671449

email me if you would to something about camping worlds corrupt practices! My attorney Taylor Ward of ohio wants to speak with you about your problems with camping world!

please call if you would like to be heard!

419 536 8600. I am currently dealing with an rv that was damaged, repainted and sold as new!

Anonymous
#1671679
@GaudyGreySeal

I called him and spoke to him but Camping World of Rossford sent us to Michigan to get another motorhome so now I have to find a attorney in Michigan he said cuz he's not licensed in Michigan

NondescriptWhiteFacedCapuchin
#1668470

join my lawsuit we were sold a damaged "new unit" and they covered it up with tape! taylor ward attorney in ohio call him with your story!!

we go to our first hearing april 9th...2019.. dont let these crooks get away with this

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Review
#1284061 Review #1284061 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Preferred solution
Full refund
Tags
  • motorhome problems

Camping World in Lubbock, Texas - Very Dissatisfied

Took my rv to the Campingworld in Lubbock Tx for a refrigerator issue. They had it for about a month. Finally got in the shop because it wasn’t getting cold at all. Temp stayed on 60. The tech looked at it and supposedly said there was a panel there that wasn’t allowing the cooling fans to work. They cut out the panel and the fans began to work. Got the call that it was fixed and ready to pick up. Drove back to Midland Tx which is an hour and 1/2 plugged the rv back in and nothing. Decided to take it to a different dealer in Odessa Tx and they ran a diagnostic and found that the cooling unit was bad. Campingworld said they didn’t run a diagnostic because the fans and thermostat showed to be working. Now instead of paying my deductible through Good Sam it’s going to cost over $2,000 to fix because the new place doesn’t deal with extended warranty companies because they have been burned in the past. Campingworld is trying to say they aren’t liable. They aren’t standing behind their work.
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Review
#1283640 Review #1283640 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Worst Customer Service EVER!!! DO NOT BUY PARTS FROM THEM

My order was incomplete and customer service would not make it right in real time. everything was 24-48 hours resolution, very sad. talking with them on the phone was terrible, these people hate their jobs and should just quit or maybe the problem is with upper management. somewhere this company is poisoned and has a culture that is disgusting. I would just recommend that people buy their parts elsewhere even if it costs a few more bucks, it will be better in the long run. {{Redacted}}
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Review
#1283381 Review #1283381 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Chichester, New Hampshire - Warrenty

1.2
Details
What can go wrong next, has become our daily question. We purchased our 2018 mallard m-33 last fall in chichester nh from camping world, DO NOT EVER GO THERE. AND DO NOT EVER BUY AN RV BY HEARTLAND. BELIEVE ME. You cannot camp all winter in NH in a mallard m33 as we were told. Fan over stove has never worked,light next to stove act as strobe, screws under carpet,2 doors fell apart.Whole trailer wired on one wire and 15amp breaker. Black water gate valve does not close all the way. awning has holes,screws are snaping off on door thresholds and other places, and on and on. Yesterday it hit 100 here in nh and our ac has quit. As a result I have contacted a law firm this am and we will be starting a class action lawsuit if anyone is interested Ken&Dotty Keating Antrim NH 03440
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2 comments
Anonymous
#1662248

Was there on Sunday 3 17 2019 was looking at used trailers was interested in a keystone passport ultra lite elite 2013 the salesman don't remember his name threw out his card on the way out he told me I can have the camper for 15000 out the door I told him if he put the brake controller in my van 200 dollars for parts and 2 hours labor (was quoted this price at Lee's rv ranch ) I would give him the 15000 now he came back and said 15150 so he lost a 15000 dollar sale for 150 dollars I am not mad or upset about this in any way I just wanted to throw this out there. There are many other used campers to choose from else ware

Goodiesday
#1505558

We are having the same issue. Our brand new camper has been there since October for warranty work.

While there someone hit a tree will our trailer and they didnt find our about it until they fonally started to work on it in April. Said it need a ladder thats all. Have made countless calls until my husband and I had to drive there and talked to the store manager Matt who told us the same used car story until we left and never heard back from him and never returned our calls. Drove up there again yesterday and we climbed up on the teailer to see the whole roof is ripped never covered and now infested with mice and ants.This is the girst time I have bought from campers world and the ladt.

They didnt want me to call my insurance company they were going to fix it. Guess who Im calling today.

Poor service, terrible management, and you are correct lies lies lies. My husband wants to stand outside the place with a sign if you would like to join us so others arent taken advantage of.We bought the trailer in May of 2017 we used it 3 months and still dont have it as I write this

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Review
#1283317 Review #1283317 is a subjective opinion of poster.
Pros
  • What i was told
Cons
  • That it was all a lie
Reason of review
Damaged or defective
Loss
$33000
Preferred solution
repair or replace

Camping World in Cedar Falls, Iowa - Very poor service not trustworthy

BOUGHT one year old motor home from camping world cedar falls iowa back five time in five week still not fixed right they tell you one thing before you buy and after find out not true
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Review
#1283152 Review #1283152 is a subjective opinion of poster.
Reason of review
Bad quality