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Camping World in Davenport, Iowa - Shady, Lame, sales person wasn't totally honest.

1.0
Details
They charged me $595 for a PDI that didn't happen. They told me no water damage. I found evidence of it after I got home and was able to do a deep dive. And mice droppings where it was a little difficult to clean. They owe me $595 The sales person told me on Saturday afternoon about 1 pm, If you can get your pop-up up here we can possibly get you in the camper you want. Once I got up there (140 miles) Davenport, Ia from Peoria, Il. No there is no way the camper would be ready. My wife and I went back home and I went back on Monday. I should have ran then. Lesson learned.
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Review
#1289253 Review #1289253 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$595
Preferred solution
Let the company propose a solution

Camping World in Jackson, Mississippi - Service Manager is a Bully

I was in Camping World in Byram MS today and was picking up some items to go out of town around 430pm and the service manager the young lady Liz said his name was Chance was so rude to a young man all because he broke some tool. I felt so sorry for the young man as this man yelled at him in front of customers belittling him and calling him out of his name then accused him of being a drug user. I have had to deal with this man several times every time I come in he is so rude to his employees and very racial he is not a good look for Camping World. We will no longer do business at this location until they get rid of such a hateful employee.
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Review
#1288656 Review #1288656 is a subjective opinion of poster.
Reason of review
Manager being a bully in front of customers
Preferred solution
Let the company propose a solution

Camping World in Davenport, Iowa - Beware of internet price and upselling

2.8
Details
Was attracted to a specific unit and the internet price at camping world. Had a relatively good experience with the sales person at Camping World Davenport--Sean. But issues came once the details of the prices came. First, the internet price is ONLY IF YOU finance your RV through Camping World. For our unit, the cash price was $1500 more. But you can pay off the loan at anytime, so went to the painful process of filling out the dozens of papers to finance the unit. Next before you get to the bottom line on price, you go through an hour long presentation that starts with all of the advantages through Good Sams club you get from buying from Camping world--3 yrs elite Sams member plus travel assist, etc. Then quietly you go into "options" that are there "for your protection!" They give you a bunch of things that can go wrong like near death accidents that you get free med-flights, or having 3 blowouts with ruined rims that are all covered, to your RV refrigerator dying at year 3 and requiring disassembly of the RV to get the refrigerator out. All sounds good till you see the price. In our case a $21,500 travel trailer suddenly had a $10,000 additive! They bury this cost in what they show you in minimum monthly payment fees by moving the loan time from 6 to 12 years! Next, our travel trailer was nicely prepared for us to pick up. Had a good walk-around with Rick. But was told I couldn't back-up with the equalizing hitch. Just read instructions. Can backup except unless you are backing up a quick grade change. Also after the first outing, I noticed the equalizing bar wear pattern was very close to the ends of the bar. Read the installation instructions. Found the brackets on the trailer frame 2" too far to the rear. Went to move them and found the mounting bracket bolts were severely under torqued--approximately 25 ft-lbs instead of the 65 ft-lb spec. This caused the brackets to move rearward. Also found the rear screen door latch self tapping mounting screws had been stripped. Had to apply a DYI fix. Yes Camping World has state wide support and the elite Good Sam's membership is nice. But take into consideration the total cost and see if it is a value to you
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Review
#1288576 Review #1288576 is a subjective opinion of poster.
Product
Pros
  • Walk around
Cons
  • Up selling
  • Missed quality issue and hitch installation
Reason of review
Pricing issue
Loss
$50
Preferred solution
Let the company propose a solution

Camping World - Bad service

1.4
Details
Bad company totally dishonest service deptpartment does bad work an out total crooks
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Review
#1288264 Review #1288264 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Company is against Trump Supporters

Camping World - Company is against Trump Supporters
CEO Marcus Lemonis has posted on Facebook for any Trump supporters to not shop Camping World. Comments are showing how bias this is and many are saying they will not shop here. I have posted the Corporate phone number for people to call to voice their opinion.
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2 comments
Anonymous
#1701820

Just purchased a $110,000 camper elsewhere as this idiot CEO of Camping World suggested. He has probably lost more than half his customer base.

He chose the wrong side. When will corporations stay out of politics?

Anonymous
#1508548

Looking forward to camping world having the success of Sears, Toy R Us and JC Penney.The same for Gander Mountain.I will never ever step into Gander store ever again!!The economy is growing, the country is shiveling out of the worst 8 years in history and you have the gall to tell Trump supporters not to shop at ypur stores!Look at your reviews...YOUR SERVICE YOUR SALES PERSONNEL ARE TERRIBLE. WORSE THAN USED CAR SALES TACTICS.

People that buy RVs and products never ever have anything positive or pleasant to say or offer up any positive experiences! MODERN DAY SCHIESTERS FULL OF FAKE PROMISES!! UNLIKE TRUMP SUPPORTERS!!

Happy 4th! Go sell your products to a banna republic!

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Review
#1287738 Review #1287738 is a subjective opinion of poster.

Camping World in Tulsa, Oklahoma - Really connected with kieth

4.4
Details
About 3 weeks ago then returned today
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Review
#1287384 Review #1287384 is a subjective opinion of poster.

Camping World - Dissatisfied with everything!

Camping World - Dissatisfied with everything!
We recently purchased a 2017 Keystone Raptor 428sp on June 7th. My husband and I were so excited. The first camping trip was the next day. We got to the campsite, our friends were already there. Got everything hooked up and was ready to leave for dinner, when I passed by the 1/2 bath, close to the garage and water was pouring out of the toilet. We turned the water off and waited until the next morning to call Camping World. Unable to use our bathrooms, we were using our friends facilities, we were very upset. Camping World did send someone to the campsite, but we had to wait 1/2 the day for them to show up. We had to cancel our pontoon rental we had planned with our friends. Then after everything was fixed, my husband went to take a shower and no hot water. Basically our weekend was ruined, but wait it gets better. We were told that Camping World would come and pick our camper from our house to fix the issues. Needless to say we were called and told the truck to haul or camper was broken. So my husband had to take off on work on Saturday to deliver the camper. In constant contact with Rob Lyons, General Manager, everything was set for the camper to be delivered back to us on Wednesday, June 20th, since we were going camping for our 33rd wedding anniversary on June 22nd. Then I receive a call from Rob stating that there was a freak accident and our camper was hit by another camper coming into a bay near ours. It punctured the nose of the front of the camper. Rob, thinking this was funny, said well I guess we are putting on the traileze air suspension system for free! He also told us he would fiberglass the hole over and we would have our camper back on Thursday the 21st in order for us to still be able to camp. Thursday came and I contacted Rob and he said everything was on schedule and the camper will be there a little after 4pm. As you know 4pm goes by, 5pm goes by, and no word from anyone. So I text Rob and he calls and says the truck broke down that was delivering our camper and they would deliver it on Friday. Still planning on our camping trip, I get a call from Rob telling me that the delivery truck wrecked, not with our camper though. So we had to cancel our anniversary camping trip and my husband drove to Richmond Indiana to pick our camper up. Our camper was there for 4 days and not everything was fixed, plus to replace the whole nose piece it was 4 to 6 weeks to get the new piece. We have requested to Rob that we want to switch out the 2017 Raptor to the 2018 Raptor that's on their lot. He told me they can't do that. You are the General Manager you can do what is necessary to keep your customer happy. Right now we are not happy! You damaged our $80,000 toy hauler and even though you are going to fix it, as many times as we have been lied to, I can't trust that it would be fixed on time and correctly. It seems like once they sell you something they don't care if you are happy, or not. I even called customer service, and to date, no call back. Please read this before you buy a camper from them, so you don't end up like us. Deborah and Brian
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1 comment
Anonymous
#1527088

CW just plain sucks..

Review
#1287180 Review #1287180 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World - Poor customer service

I had the small 8in lp hose replaced from the regulator to the lp tank. Camping world charged me 170 dollars to replace it. I removed it and reinstall in less than 30 second. Then they changed me 500 dollars to fix the shower leak. Out camping now and it's leaking worse than before.
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Review
#1287107 Review #1287107 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved

Resolved: Camping World in Chichester, New Hampshire - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK

1.1
Details
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK
Camping World - THE MEANING BUYER BEWARE IS MEANT FOR HERE. RUN DONT WALK

Update by user Jul 23, 2018

Since the General manager in the NH site basically total me to tuff i contacted Marcus Lemonis CEO and told him the story. He sent my information to the regional people and wanted a resolution.

I heard immediately from the general managerat the NH store and he asked me how He could get me to go away and stop emailing corporate. I told him the same thing I wanted before and that was for him to buy me out of my trailer that they destroyed and to be a responsible manager. We agreed on a price and they bought me out of my trailer plus he agreed to take back the cover to the camper that was never used. I wrote back to Mr Lemonis thanking him and advising him that I do not believe Matt should be the manager in any place in the organization.

He was the apitomy of the term used car sales person.

He has no social skills and is not a good representation of his company. If anyone else has trouble email Marcus@campingworld.com

Original review posted by user Jun 23, 2018

In May 2017 husband and I wanted to upgrade and have have always bought our campers at campers inn but the model we wanted was at campers world. We talked to a salesman Jim who was great. We traded in our Rockwood Roo and ofcourse didnt get the best for it but that's life. We bought a Autium Right 38 foot premier model with rear kitchen. Paid for the usual but after leaving the sales department nothing was usual. Paid for the inspection and work around service $380 got there that day to pick it up and it was raining so the guy who did the walk around to teach us about the trailer didnt open the awning because it was raining. Guess what didnt work when we took it home and opened it. Received the title to the trailer in the wrong names, both recyliners were ripped and table all scratched. Took months and so many unanswered calls to get them but we did. We were told to bring it back in October for all the Here is the fun part, NOT. In October we bring it back and make the list of all the repairs needed and winterizing. We call and call and call and get no response about what the progree is on our trailer. In January husband and I had to drink ve up to NH to physically be in someones face. Our trailer had not ever been moved from the spot. We were told the are waiting for warranty and the blah blah blah begins. We were told that there was not enough help people leaving right and left and the ones who were left were doing jobs not trained for. We leave thinking our trip up there would get something done. We were fools. We call February, March April nothing. I finally get this call from a Nate or Nathanial if your mad at him he said an he promised to get to the bottom of this and call me back. BS again another BS setvice person telling you your number one. ( Nathanial is new to this campers World) Here is the best part of all times. In April I get a call from Bridget ( very nice but is the person who had to call) tell me during the winter a tree fell on my trailer but no worries they are going to fix it. It just needs a ladder and they covered it. They dont know when it happened but they noticed it when they pulled it in to fix the awning( In April). I still havent learned at this point beleve nothing they say I waited and called and called and called. Again in May my husband and I drive the hour and half to go there because NO ONE CALLS YOU BACK. I get there and ask for the manager Matt. He cones down and we go over everything and we look at the trailer damage and warranty repairs that have not been. I look at the trailer damage and no way a tree hit our trailer, our trailer hit a tree. Plaistic is over the ladder so I couldnt see much and he again gves the good setvice speech that they will fix it and he will personally make it better and he cant believe this happened but he is new there and will fix everything. I will never learn. So my husband and I leave. Now its June, camping season is in full bloom, we lost our seasonal camping site because we have no trailer and of course we call our good Buddy Matt who was going to make sure eve rything was done. NEVER ANSWERED MY CALLS on his personal work voice mails. June 22 my husband again go up to campers world and ask for Matt but for some reason the store manager isnt around but I had called gefore I went and he was in today. I was met by Jordan ( great person she had left and came back if the company was smart they would clone her and never left her go) she brought my husband and I to Jed (who is new to campers world ) He said pretty much what the others said but he asked to give him a chance nd what did we want. He promised he would call me the next day to let us know what he had found. The ladder wasnt in yet and they had know idea when but we cant take the trailer because it has not been repaired ( End of June they have now had it for nine months and i have lost this camping season) I saved the best for last . At this point my husband and I went to our trailer to clean it out of our belongs because at this point it is unrepairable to us because we bought a new camper not a damaged one. We find mouse *** and ants everywhere. I have never in all my years of camping ever had mice or ants. This wasnt just a few dropping this was an infestation of ants and mouse *** I climbed up on the ladder that was only crushed at the top to find it was not just tye ladder there was rips and holes dents. None on these holes had been covered to protect it from the weather or the mice and ants from getting in. They only through a piece of plastic over the ladder which protected nothering. Since we have no idea how long the so call tree hit the trailer i has been the way for nine months. No wonder there are mice and ants nested there. I go back into the trailer and bang on the walls near the ladder and roof damage and tjousands of ants come out of the walls. Im sure there is water and mold there also. BTW While we were down cleaning our camper one of the guys who run the machines that pull the trailers was spinning in the boo cat and hit a cement light pole right in front of my husband and I. Hummmmm tree fell So I walked back in and showed Jordan these pictures and how I need to get my insurance company involved now because I dont trust anything or anyone at campers world to do anything right . I paid $29,000.00 dollars for brand new 2017 trailer that is worth nothing now all because of the poor management and systems in place at the Chichester, New Hampshire Campers World. Waiting to hear from Jed today. I will let you know how very sorry they are. If anyone has suggestions for me to contact also other than corporate ( who Im sure is well aware of whats going on here) , Attorney General, BBB, to solve this please let me know. At this point I want them to buy it back from me because its worthless to me and has cost me a camping season. PS: I want to say even though I think this campers worls should be avoided like the plaque their are people like Jordan and Bridget who do try but they are not the corporation and they are the same nes who have the power to gix it. PSS To the poor reception people that had to lie to us because Matt ( The Store Manager) didn't want to bother with us because he didnt follow through I do apologize that you had do what you were told. It wont let me upload picture! Sorry but if you want to see them contact me I will send them
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1 comment
Anonymous
#1597564

Wish I had read this review before getting involved with Camping World Chichester. Our situation is a similar ongoing nightmare. There are a few decent people here but I totally agree Matt is not a good example of a GM who could care less about customers.

Review
#1286865 Review #1286865 is a subjective opinion of poster.
Cons
  • Lack of management responsibility
Reason of review
Noy allows you to check off one management, service, defective, warrany
Loss
$25000
Preferred solution
Full refund

Camping World - Untrue shipping info provided

2.7
Details
Told order shipped. Requested tracking number and told not available at the time. Followed up after 5 days and got 4 different stories. Asked for supervisor and told order had not shipped. Finally did receive. Because of continued misinformation I will not be ordering on line from Camping World again. Extremely poor service.
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Review
#1286567 Review #1286567 is a subjective opinion of poster.
Reason of review
Order processing issue