Debra N Uvz

Fast sale very slow service

Brought a 2018 Cedar Creek, salesman was very helpful during the sale and about a week after, passed us to warranty, they have gotten all items approved to be covered but does not keep us posted as far as when we will get the items delivered to us. Service dept there install 2 vent shrounds on top, one works one does not, told the manager right away, still no action on it, but i owed them 13.00 for sealant they forgot to collect and they called and demanded it right now. My complaint is very very slow customer service. Needs major improvment on service and getting bsck to customers.
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Reason of review:
Bad quality
Anonymous

Customer and Service Department suck!

We bought a 2018 Coleman Lantern from Camping World in Hamburg, NY and the repairs from the start have been numerous! First the "Control Board" was wired wrong and the panel cracked. Took them a month to get the Warranty ok to fix it...took the trailer camping and the electric awning support arm twisted and broke off after a rain during the night. We were told that one or the other side would go down slightly to let the water run off. We called and left a voice message, no call back. Called again leaving another message, no call back. Finally on the third call someone actually answered in the service department. They will have to put in another claim. Hear nothing for 3 weeks. Call and get the same run around, finally get someone to call back. Oh the guy that was suppose to put the claim in for the warranty was out sick for a couple days...Will put it in...another 2 weeks go by. Call and leave a message, next day ok...parts are in bring the trailer in...how long will this take we ask. should be done in 2 days. We drop it off on a Friday. One week goes by, no call that it is done. Now on the following Thursday, we call and leave a message. Friday (2 weeks later) guy calls and says.."We are waiting for the Warranty Ok and the parts have not come in!" WTF? We were told the Warranty ok came through, the parts are in, will be done in 2 days...you have had my trailer for 2 weeks!!!! I am going to go get my trailer today and if the work is not done...I will take it elsewhere and get the work done and then take them to small claims court! Buyer Beware!!!
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Reason of review:
Poor customer service
Belle A Mvs
map-marker Kingston, New York

Lousy Customer Service and Rude Service Manager

Bought a brand new Jayco Bungalow from CW in Kingston NY. Day after the delivery found 2 issues needing to be fixed- the refrigerator is bolted in wrong place and the pantry door will not open; the skirting on the bedroom slide is broken in 2 places and we only discovered when laying under the trailer connecting the septic pipe. Manager says we should have noticed when it was delivered. Have emailed 4 different people and sent the same photos 4 times. Service Manager Aaron Kelsey says I should fix it myself, or says he will charge me for service call. Called Corporate today and made complaint. They were in a big hurry to make the sale and get my money but now they dont want to fix the issues.
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Cons:
  • Buyer beware
  • Lack of response
  • Rude service manager
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Barbara C Gnh
map-marker Cocoa, Florida

Defective 2016 Heartland Mallard

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To Whom It May Concern, I am writing in regards to a 2016 Heartland Mallard Travel Trailer we purchased new from Camping World in Cocoa Florida on Feb. 12,2016. We loved the Mallard layout and we love being able to get away occasionally for short trips. Being that we are of modest income and I am still working this was a way my husband and I could afford to take mini vacations at our convenience at a price we could afford. However soon after our purchase we quickly faced with numerous defects and repairs. Feb. 29, 2016 brought in for repairs Black and Grey tanks were reading backwards found wires at panel were reversed camping world repaired. A/C in living room ceiling vent did not rotate 160 degrees it was a failed part camping world repaired and camper was ready for pick up a week later. Oct 2016 brought in RV for a recall on front end cap led lights and entry door was delaminating promise date was Nov 14 2016 new door came in defective so we picked up RV after several weeks and they were going to call when door came in. In December RV was brought back in door was replaced and at that time we noticed there was no heat in bathroom -ducting was not attached, shower door and shower door trim comes off while in travel (camping world said that was by design). Screen door would not stay closed camping world repaired Dining room slide out had water damage exterior D-seal had come unattached and moved down it was in shop 6 weeks before we finally got hold of shop manager (Bruce Thompson) at camping world after numerous non-returned calls my husband had to make a trip there and picked up RV. There was issue with parts ordered form Heartland all work was not completed. It was another four weeks before the door was finally replaced. At that time, we also mentioned the same slide out that was supposed to been repaired previously had panel delaminating and bubbling on the inside and leaks on entertainment center. The trim was also split. We sent numerous pictures to the manufacturer and also to camping world. In May 2017 after several months of calls to Heartland and camping world the slide out wall and trim was repaired or so we thought. In January of 2018 we noticed the same slide out that was supposed to have been fixed was either leaking again at the entertainment center or they never fixed as the wood and floor around the entertainment center was wet and swollen slide out was still leaking!! Camping world has refused to pay as they say it is out of warranty they want us to pay for pressure tests and repairs even though it was under warranty when we first reported the leak. Camping World advised us to call Heartland. My husband called to Heartland and spoke with Dustin whom he talked with numerous times and Dustin said that Heartland was paid for the repair work and needs to repair correctly. We finally got a hold of Camping World, once again we were told to bring in our RV, we dropped it off the 1st of March 2018 -they agreed to do a pressure test. After numerous un-returned calls, we were told by Leslie the service writer that the pressure test showed numerous leaks-1) the front-end cap and lights which camping world replaced earlier 2) leak on slide out-which they repaired paneling and trim twice and 3) leak on window same slide out-probably the cause of previous repairs. In the past they repaired when it was all on warranty but never sought out the cause of the leaks. Now they are saying that being that the warranty is up they will not pay for repair even though it is exactly the same type of problem. We are at our wits end and have exhausted all measures, I am afraid that we are in a rock and hard place as we owe money on this defective camper and I don’t want further damage to occur. I don’t feel we should pay for repairs because when the problem was first reported the RV was under warranty and evidently, they never sought out the cause of the problem just repaired over it. It seems our RV has spent more time at Camping World then we have been able to spend time enjoying. We have had to cancel numerous reservations to parks. Any help would be greatly appreciated as I just don’t know where else to turn. Fed up and disappointed! Sincerely, B.C
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Loss:
$7500
Cons:
  • Poor customer service and repair
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Joel L Kuv

Bad service

Called today to ask a question about our norcold refrig. I wanted to know where thermister should be on the fins inside refrig in the back. I was told there are no fins in refrigerator Asked him to go out and look at one so he could help me. He wouldn't do it, he said the refrigerators don't have fins. Maybe I was using wrong terminology but he would not go look. Told me to call Good Sam Elite which I did. They were confused as to why I was told to call them. I then called Norcold Our refrigerator won't stay up to temp. Also have been waiting for sink cover since the end of May 2018 when we purchased camper. It was there when we looked at it but not when we picked it up
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Reason of review:
Poor customer service
Norberto F Zfk

Upset Customer

We ordered some reclining chairs (2) for our Glamping trips. We received them today 6/26/2018 and they was damaged. The box and all. You could see it. So we didn't open, we called customer service right away. Spoke with Andrew M. Then no response. Called back spoke with another CSR she as not helpful at all. We wanted the recliners picked up and reshipped. We wanted to use them July 4th weekend. Still she was not nice at all. She just said someone else needed to handle. She said her manager told her. So I asked to speak with her. Finally on the phone she said Hello. I said whom am I speaking with, Pamela, that's spelled P A M E L A, I said I can spell that. She said the distributor needs to call you. I explained how rude her CSR was, but she was like ok. She did not even care. All I could get was the distributor needs to contact you. Oh but I'm sorry I bought it from Camping World, hello. So I'm the customer. Is this how Camping World treats THIER Customers. Not cool. You will lose business and your name will be mud. Come on..take care of your customers that's what makes you. If not then close your doors...I work hard for my money. Apparently you don't care.... Very Upset Customer on how we was treated....and no product to show for it....never buy here again.. (Find another store they don't care about us)
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Loss:
$107
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

Learn how to spell and proper Englishand your message might get across

Anonymous

YOUR STUPID AND ARROGANT CEO

i understand your stupid CEO doesnt want Trump supporters in the stores, OK THATS GREAT I HAPPEN TO HAVE SPENT UPWARDS OF A QUARTER MILLION IN THIS PLACE BUYING TRAVEL TRAILERS AND THINGS, NEED TO LET YOU KNOW NOT ANOTHER DIME WILL BE SPENT IN OR FROM ANYTHING CAMPING WORLD HAS ANYTHING TOL DO WITH TRAVEL TRAILER PEOPLE AND MOTOR HOME PEOPLE WILL MAKE SURE WE LOOK ELSEWHERE, PLEASE STOP SENDING SALES JUNK OUT WE DON T WANT IT IN OUR TRAVEL TRAILERS OR HOMES, THAT MAN WILL COST THIS COMPANY CONSIDERABLE AMOUNTS HE NEEDS FIRING TT TT TT TT TT TT TT TT T T T T TTTTTTTT
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Reason of review:
Poor customer service
2 comments
Guest

You make trump supporters look stupid, stupid.

Guest

oh please.....

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William H Dxp
map-marker Katy, Texas

Need To Short This Stock!

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Needed a 50 amp extension cord for my RV pad. The online price was good. Called their Katy, TX store for 10 min. no answer. Called their national store it said they had 8 in stock. Tried calling the Katy store again no answer. I thought well I need it so drove from Highlands, TX to Katy, TX. At the store was not sure which product was on sale. Took 2 to the counter to ask which was on sale. The lady rolled her eyes at me like why are you asking me a question. A guy brought me the one on sale. The girl at the register said Im gonna save you 10% I go, girl, you will be my friend for life if you save me money, but I don't want a credit card. She said I have to ask my, manager. She came back and started typing some numbers into the computer I looked over at the total it was up to $189.00.Lady, you are not gonna charge me that much for my $114.00 on the sale price. She said to save you the extra 10% you have to buy a 3-year membership. I said no you are not. Paid the on sale price and left. She was pissed I didn't fall for her little up-sale scheme. Left thinking this company isn't gonna be in business in 3 years.
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Cons:
  • Custermer service
Reason of review:
Poor customer service

Preferred solution: I'm never going to that place ever again.

Jeffrey a Kpn
map-marker Idaho Falls, Idaho

Never solve anything

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They can replace an obvious broken part but if is troubleshoot and repair be prepared to take your rig back over and over until you give up. They are dishonest liars and the worst is the store manager in Idaho Falls. I had a problem with my water pump and was charged to do what was warranty work and they never actually did anything other than put water in my unit, muddle around and solve nothing, and then winterize it again. They then charged me $150 and held my unit hostage until I paid the ransom. THE PROBLEM STILL CONTINUED AFTER THEY GAVE IT BACK. I have been into camping world in St George Utah, New Hampshire, and the worst crap hole of all Idaho Falls Idaho and they are all the same incompetent liars.
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Loss:
$150
Reason of review:
Warranty issue

Preferred solution: Full refund

bRANDI C Mzs
map-marker Myrtle Beach, South Carolina

ENOUGH IS ENOUGH

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I have already made one complaint. I want to make sure I am heard. Having buying a second camper from camping world and being very disappointed I feel someone needs to take action. I am under the impression that camping worlds main and possible only goal is to sale campers! Sale you a camper and not care about the customer after that. We went into camping world knowing what kind of camper we wanted. The salesman being a salesmen tried his best to sale us on him. Well we learned after, just what we were told (by an employee of camping world) that their main and only goal is to sale a camper. Well being a very big company and not really having to care about your customers, I am sure does not bother you. Eventually enough customers will get it out there, how you do business. A brand new camper, having paid going on 3 payments and it has not even been in our possession more than a couple weeks. NOT consecutive weeks at that! New camper came to us not fully equipped with valves and fuses that it was suppose to have, also came with a leak. Not being fixed the first time, we take it camping and have the same problem, then being told by the service person they sent us it was never even fixed the first time (they had it over a month) now our second camping trip is again ruined. WE don't get to enjoy a camping trip, we have to spend our time at camping world yet again! This is ridiculous and we are sick of it. The lies and the promised phone calls. We will NEVER do business here again. People that camp get the word out to other campers, eventually people will know camping world does NOT care about its customers but only how much money they can get.
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Pros:
  • Campers
Cons:
  • Lack of care for customers after they sale to you
Reason of review:
Bad quality
2 comments
Bernice R Kiu

OMG we are going through the same thing. It has been a nightmare.

I am hoping we can sue them or join a Class Action law suit. Why are people not doing a Class Action law suit. We have heard hundreds and hundreds of cases just like this. It is abuse.

This is so unfair to us the consumer and these RV companies are taking advantage of us and getting away with it.

I would join a law suit in a heart beat. We should all get together and take them down.

Guest

Same experience.

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SUSAN H Vhv

Really don't care about customer, BEWARE

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We ordered a heater from their store over a month ago. They said on the invoice " Thank you for your Order! It is now in progress and you will receive additional status emails as your order works through our system. Please review your billing and shipping information and contact us if you have any questions." Here we are 1 month later and no heater. When I called they said did you contact us, I had contacted them several weeks earlier and they told me the heater was back ordered. If I hadn't contacted them I would never have heard from them. So much for additional status emails... Who knows how long they would have kept me on hold. I cancelled my order. Since it doesn't cost a thing to follow up, I guess that their desire to keep me as a customer is not that important. Businesses are wondering why Amazon is beating them... This is why.
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Reason of review:
Poor customer service
Pam r Nhq

Greenwood CW, deceptive, dishonest, don't buy

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Bought new 2018 27rr grey wolf 7/1/18. It's never made it camping- always broken- had to wait 3 months for a service appointment and it now 4/21/19 they still have it. They lied about making repairs and turned in claims for some warrantee work to manufacture, but didn't repair or replace the defect as they said. They lied about how the intertainment system and garage bed worked- I can not use my unit - if I ever get it back, as it was designed. This week I asked to inspect the roof because they left the camper unleveled, unprotected outside for the 7 months they've had it- 4 breaks in the roofing allowing water issues. They informed me they knowingly sell faulty campers to the public and are not required to tell you about any issues- read the fine print, it says YOU the consumer do the inspection and accept it as you find it. They told me not to trade for a new grey wolf toy hauler, the 2019 have 4 times more problems than my 2018 that they still havnt fixed. Also, damage caused by their technicians during repairs are not covered by them. I have handprints of oil/silicone on my cushions now, broken cabinet door and a unsafe furnace set up to name a few. I was told they have never read the enclosed camper manual from the factory, to pay no attention to the warning by the refrigerator manufacture not to block the air flow on the outside of the camper- but it's ok to hang a flat screen tv over this opening- my refrigerator doesn't work right- gee. My list of problems and complaints is long. Indiana does not have a lemon law but there is a federal law. Folks if you are over 60- you have some protection from the senior consumer division at the attorney generals office. Im done fighting camping World- my only recourse now is consumer fraud, warrantee fraud, and unscrupulous sales tactics targeting senior citizens. My dream retirement purchase has become my worst nightmare- couldnt use for my retirement camping trip and had to sleep in a box trailer with no heat/water/tolite or bed, missed 3 more trips since- and the General Manager who promised he would personally make this wrong right last week, took off for his vacation in Hawaii leaving me with my camper still in service. My week will be spent filing complaints at state and federal agencies designed to protect the consumer. Buyers be ware- what your salesman tells you means nothing and camping word knowingly and intentionally give the consumer false information. Get your warrantee in writing before you sign a purchase agreement- and did I mention smart phones have a record button- use it, if your state allows, to record your salesman and conversations with staff. That's the only reason I can now prove my statements that intentional consumer fraud and targeting seniors is a current practice promoted at greenwood indiana camping World. When you sign purchase documents - mark out things you do not agree with. Don't accept the language to allow camping World to continue these practices without recourse and accountability.
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Reason of review:
Bad quality
Anonymous

Pioneer ds320 from camping world

2 month old pioneer model DS320. Hot water heater has a short in the wire keeps popping fuses. Bearing buddy has fallen off first trip out. Both handles for gray/black water tanks fell off. Lock mechanism fell out of door first time using it. Camper and camping world are both pieces of trash with no intention of fixing or resolving my issues unless i drag it to them an hour and a half away. DONT BUY FROM THEM!!!
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Reason of review:
Bad quality
Regina a Wef
map-marker Ashland, Virginia

20017 keystone

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Bought my first camper from Camping world Ashland Va. 2017 keystone in the spring of 2018 I found a roof sheet lifting and the fasteners found there way through the roofing membrane. I took camper down to have a state insp. and a roof inspection done . I had placed 3- 3x3 pc of dark gray duck tape on the roof. The service righter told me at first that the roof looked great. after I called her on her lie she was very snooty so I asked to speak to service manager and was told he was not in. I left w/ camper and called the next day and was asked to send picks in to have unit warrantied. the technician and the manager agreed that the roof was a manufactures flaw but it was never warrantied by Keystone nor was I helped much by the camping world staff. I had to call Keystone myself and was refused warranty because they stated there was a puncture. well no *** all *** holes and will never buy another camper again if I have to buy a Keystone or anything from Cramping world Wtf
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Loss:
$8000
Cons:
  • There is no accountability for their inferior defective product
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

SUCKS MAJOR SUCKS I GIVE IT NO STARS

Took Ownership of travel trailor thought everything was good NOT 2017 model. Bathroom and kitchen vent fans don't work. They said they fixed kitchen fan NOT. TABLE IN THE THE LIVING AREA NOT LEVAL. WE DID NOT PAY ATTENTION TO MATTRESS NOT THE ROGHT SIZE FULL INSTEAD OF QUEEN. ON TOP OF ALL THAT THOUGHT OUR FINNIACES WAS ALL SET. GET TO SIGNING WAS SUPPOSE TO GAVE INCOME VIRFACTION. SO SENT IN ONE MONTH. KNOW THEY WANT 3 FULL MONTHS. WE ARE ON A F8XED INCOME SOCIAL SECRUITY BOTH OF US. THREATENED TO KILL THE DEAL. NOT TO HAPPY.
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Reason of review:
Bad quality
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