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Camping World - Deceiving service personnel

1.0
Details
Went to change bearings on my boat trailer and before tech even took wheel off the trailer said it wasn’t the bearings that it was the axle. When I questioned him and explained that I actually have done this work myself on the trailer the tech took off the wheel to find that it was indeed the bearings. I was then told they did not have the parts & would have to wait for them to get the part. I went to pick up the parts to expedite the repair. I got back at 10:20 am with the parts and was told that the work would be done by 12 pm. But I had to wait until 2:30 pm before they were done with the job. It takes tops 30 mins to pack bearings and even though I was told that the tech was diligently working on my trailer I had to wait 4 hours this was stupidity beyond comprehension they have no consideration for the customer. this added 4 hours to an already long 15 hour drive. Definitely think three times before you consider going here for service
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1 comment
Anonymous
#1531519

Do yourself a favor and recheck the job, guaranteed that it was not done properly.

Review
#1319509 Review #1319509 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Grain Valley, Missouri - 2019 summerland camper purchase

3.1
Details
They sold me the wrong camper for starters. The financial paperwork was wrong three time during the sale. They charged me $800. Fee to inspect the camper before it left the lot. Two weeks after the sale they recalled the camper in for repairs to the new camper saying it was not ready to roll? Why did I pay them $800. For an inspection fee before it was driven off the lot. The title was not in the paperwork when they sold it. Had to go back to get it to Would weeks later. The financial management accused us of misplacing it and then found it in the folder. My fifthwheel trade in lost $6000. On the E deal. I have had the Worst camping buying experience to last me a
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1 comment
Anonymous
#1531524

Thats what they do, shuck & jive you and make a fortune on you.

Review
#1319358 Review #1319358 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World - A waste of time and money

I want you guys to know exactly who posted this its elliese thomas I planted a trip with my family for a year have plenty of time to get the service done which I scheduled the service two and a half months ago I told you guys I needed my camper because I was going out of town and you completely ruined my family's vacation you guys don't give a *** about your customers I'm going to make sure I tell everyone what kind of business you guys were on people spend all this money to buy from you and your customer service is crap
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Review
#1318714 Review #1318714 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Long time to get service

1.9
Details
They suck never buy a rv from them if you do hope you never have a problem it take weeks for service
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Review
#1317738 Review #1317738 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Hope Mills, North Carolina - Lack of Concern.

1.0
Details
Total Lack of communication between CW and customer. I came to Camping World thinking this is what they do. They have the parts and experience to get me back on the road in a minimal amount of time. It took them several days to get back to me and when they did I got the " yea,yea, we know your on vacation and it will be 7 to 10 working days to get the part" Ever heard of priority mail or next day shipping. I mentioned it to the service dept. They said the part was in stock and they could get it in a couple of days. I went back in a couple of days to check if the part was in and they acted like they had no idea what I was talking about. I believe they hadn't even ordered the part yet. Never did get my MH fixed. Ran out of time and had to head home. I am working with the Corp. end to get this resolved. All I got was lip service and excuses. Wish I had read the revues BEFORE I took my rig in for repairs. Those that are good at excuses are seldom good at anything else. BP
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Review
#1317519 Review #1317519 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Monticello, Minnesota - Customer service

3.8
Details
There is a huge need for customer service in Monticello, MN 55362. Right now there is none. I have tried for 2 days and left my phone number too no avail. We bought a new RV last week and can not get a hold of service. I might have to go down there and talk with them to get this resolved. All I am looking for is a time frame to bring the 5th wheel in for this service. But it is had to talk with someone when they will not answer the phone or return a phone call. This so frustrating when you buy a new vehicle and spend all that money to get ignored by the company. This is why I am saying there is a huge need for customer service in Monticello, MN 55362. I understand there are other customers but at least pick up the phone or call back.
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Review
#1317418 Review #1317418 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Dover, Florida - Was good till we left

1.0
Details
When we went through our inspection there were no issues. However taking our new Coleman 263bh home, setting up and testing everything out a swarm of carpenter and flying ants came out of the wood works. To make matters worse our hot water heater will not stay lit. Have made several attempts to contact. It’s nice I can bring it by during my work time and they can try to squeeze me in pending if they have the part. Do not buy anything from camping world.
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Review
#1316823 Review #1316823 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - I bought a 2018 Crusader 315 RST In Biloxi Mississippi

The main slide would not go out all the way at the bottom it needed adjusting. I called to make an appointment and the service department gave me the runaround for a week. I was told I could not make an appointment it’s first come first serve they were very busy that they would not make an appointment for me. I told them I was out of state that I have a 3 Hour Drive one way. So??? I have found a dealer that handled for Forest Rivers and they made an appointment for me. Not a Camping World Dealer Bent RV In Boutte, La fixed it for me within a week. I gave them the Account number and could not find my account as a 2018 coach. That number is a 2017 Coach Number and gave me a different account number. It sounds like Camping World sold me a 2017 at 2018 price??? I am going to check into this!!! I would not buy a tooth brush from Camping World!!! I called the Company the service Department didn’t located the number either but didn say why???
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Review
#1316359 Review #1316359 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Camping World - SUCKS MAJOR SUCKS I GIVE IT NO STARS

Took Ownership of travel trailor thought everything was good NOT 2017 model. Bathroom and kitchen vent fans don't work. They said they fixed kitchen fan NOT. TABLE IN THE THE LIVING AREA NOT LEVAL. WE DID NOT PAY ATTENTION TO MATTRESS NOT THE ROGHT SIZE FULL INSTEAD OF QUEEN. ON TOP OF ALL THAT THOUGHT OUR FINNIACES WAS ALL SET. GET TO SIGNING WAS SUPPOSE TO GAVE INCOME VIRFACTION. SO SENT IN ONE MONTH. KNOW THEY WANT 3 FULL MONTHS. WE ARE ON A F8XED INCOME SOCIAL SECRUITY BOTH OF US. THREATENED TO KILL THE DEAL. NOT TO HAPPY.
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Review
#1316020 Review #1316020 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World in Calera, Alabama - Service stincks

1.3
Details

Update by user Aug 05

Still not satisfied with this LEMON bought it 14 months ago and it still has issues with floor coming up--GenStat not working---steering wheel crooked---jacks still won't work correctly (coach won't stay level even on concrete) long awning over slide holds gallons of water--since last post we had it back to camping world because of more leaks which they couldn't find so my husband fixed 1 under kitchen sink but it took him searching for still water every where to find it was coming from wher icemaker wasn't properly attached in back so camping world had to take it out and fix. No body at camping world or cummins was able to fix genstart.

Thor should check these coaches before they leave factory and CW should check thoroughly before selling. Coach still sways bad when truck passes even with safe-t-plus installed at our expense. I would never recommend buying from CW or buying a THOR because in my opinion ours is a lemon that we are paying big bucks for and not getting service or able to use. Needs to be a lemon law to use against them.

VERY UNHAPPY CAMPER with this lemon. and why should CW take so long to fix repairs on a brand new motor coach

Update by user Jul 28, 2018

Camping world needs to hire more service people to get campers back to customers quicker. add onto shop it's not big enough . It should not take over 1 month to repair a brand new camper and 1 payment already made and not getting to use camper.

Original review posted by user Jul 28, 2018

Traded 5th wheel for thor Aclass and used it 1 week had to take back for repairs and it has been sitting on lot for almost 6 weeks still not fixed. I am not happy with camping world Calera alabama or Thor because we bought this camper to use for travel ball but had to pay hotel bills to attend games. Also was not told that when a semi passes you the coach is all over the road which is a road hazard now we have to pay for something to correct that. Camper almost 2 months old and we got to use it 1 week so I AM NOT A HAPPY CAMPER It should be against the law to sell something that sways when a semi passes since this is a great danger to everyone on the road. Angry Sad
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1 comment
Anonymous
#1532652

Over 7 weeks and they still haven't fixed motor home.

Review
#1315383 Review #1315383 is a subjective opinion of poster.
Cons
  • Fixing taking way to long and not adding bar for sway correction
Reason of review
Taking to long to repair and swaying should be fixed and not at my expence
Preferred solution
Fix it
Tags
  • Swaying