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Camping World in Roanoke, Virginia - Dont buy a new rv here

Our new camper had some problems on our first trip camping so we took it back to Camping World of Roanoke to get the problems fixed since it was new. So we waited and waited for someone to call us to pick up our camper but no one called after a month.we called and asked what was taking so long with or camper and was told that the person that handled the warranty was on vacation and would be back next week so we went over to the store and asked in person thinking this might help but was told that the parts didnt come in yet we ask whats the problem was this time and was introduce to the warranty person Lisa so after listening to her talk about a different camper and not ours we realize the problem was this woman .Please helps us unhappy Campers
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Review
#1328886 Review #1328886 is a subjective opinion of poster.
Cons
  • Sad
Reason of review
Poor customer service

Camping World in Deforest, Wisconsin - Additional costs not told about

Where do I start. After spending an entire afternoon in the sales guys office, we finally agreed on a price for our camper that included the hitch and back up camera. We went down a week later to get our camper and do the walk thru, etc then sat down with the paper dude to get everything taken care of. We did pay for the spray and tire extras (which I think is probably a waste now) but they added on over $7500 more worth of things we have NO idea what they are. Plus, they never sent us home with the temp. plates, so we have been trying to get those. Plus, like another guy mentioned, they keeps trying to pull banks for us to get a loan. I now have over 3 hard pulls on my credit report. I told them NOT to include me because my ex husband screwed me over on a loan we had out over 10 years ago, that I could not be on the loan, but because WI is a martial property state, they had to put me on. 3 banks later and no loan yet and 3 hits on my credit report. I am beginning to wish I never walked into this dealership. A camper that we thought that was going to be under $40,000 turned out to be over $50,000!!! Not a happy camper at all!!!!!!!!!!! ***
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Review
#1328464 Review #1328464 is a subjective opinion of poster.
Product
Reason of review
Pricing issue
Loss
$7500
Preferred solution
Let the company propose a solution

Why Camping World Is Changing Logo

Camping World should not change its logo. The new one is boring compared to the old one that told a story. Bad choice and lazy marketing.
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Review
#1328397 Review #1328397 is a subjective opinion of poster.

Camping World - No help web site

We are going from north to south USA. Need a trailer life directory. No map on site showing all locations. We need one first day so we can find a park (that also shows rates). Phone app is useless as it doesn’t show me where the parks are in relation to where I am.
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Review
#1328010 Review #1328010 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Awesome customer service!!

We had such a great experience with Camping World and I wanted to especially thank one of the managers, Rudy Hampton! He made us feel so comfortable and helped us out without being pushy. We will definitely always do business with them from now on!
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Review
#1327958 Review #1327958 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in Robertsdale, Alabama - Poor customer services

1.0
Details
The pits when it comes to dealing with the man who sales you the extended warranties rude is an understatement when it comes to him of course it takes multiple phone calls to actually get him on the phone he must not know how to return calls. The service department is not any better no help from anybody when you are having issues.
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1 comment
Anonymous
#1540438

I have had a very bad experience at the Little Rock Ar. Camping World Service.

They won't call you back and just forget about expecting extended warranty service. They will just say, Oh! your extended warranty doesn't cover that. The camper top was replaced twice and now there is upper rear wall separation occurring.

They just told me that Keystone won't fix it even though they haven't asked them. They estimate cost to be $5,000.00.

Review
#1327954 Review #1327954 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Buyer beware

The RV industry has issues which involves every piece of the chain and includes OEM’s, their suppliers and dealers. Can you find a good unit? Yes; however do not depend on dealers to do the right thing as many will provide poor service after the sale. If you want to own an RV either find someone who is dependable and does excellent work or plan on repairing everything yourself. I chose to go the second route as I have found incompetent “professionals” in many lines of business. The incompetence seems to only be getting worse in most trades. I’ve owned a few RV’s over the years and have always done everything myself; from general maintenance to emergency maintenance and upgrades. I am currently finishing a full 5th wheel leveling system, tanks heaters and suspension true track on our 5th wheel. I am having to fix several items while doing the work; things the factory should have caught and fixed before the unit left the factory floor. The wiring seems to have been completed by someone who really didn’t care as a monkey could have done a better job. The wiring is only the tip of the iceberg as I have found several other items which needed attention. The only advise I can offer is to do your research, don’t allow emotion to overtake you during the buying process and realize an RV is a moving house with additional systems that will need attention at one point or another.
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1 comment
Anonymous
#1539358

Had similar issues with Garner NC store sales department. Offered a bottom line out the door price and was told they couldn't do the deal.

We left after 4.5 hours. Got a call from the sales person a week later stating they would take our $110,000.00 offer - felt better for 46 minutes, until we received followup call saying they couldn't do the deal at that price. No deal for us.

If I had a good lawyer, we would have owned the unit at the $110,000.00 price. We walked away and will not go back for any sales at Camping World based on the string of similar comments.

Review
#1327937 Review #1327937 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World in Saukville, Wisconsin - Awning lights

1.9
Details
Started when I bought 2018 pioneer new last fall.agreed on price and length of loan when I went to pick up kept payment the same but added 3 years to term to pay for extended warranty,when I told them I didn't want warranty was made to feel like I was stupid to not take such a deal, they then told me I could no longer get the payment we agreed on because the interest rate would go up unless I borrowed a certain amount of money I told them I no longer wanted the deal then he called his manager in and I asked do I have to buy the warranty to buy the camper and then he told me no and gave me the original interest rate. Then this spring found out awning lights did not work been trying to get someone to look at it since beginning of June it is now August 12th and they said that they finally ordered parts and I could bring it in but they couldn't even guarantee it could be fixed in 2 weeks I have since decided to fix myself and screw the warranty I have bought boats Motorcycles Cars and this is absolutely without a doubt the worst experience I have ever had totally unprofessional almost downright dishonest in the service department their ad says priority service on new campers while I'm going on two months trying just to get awning lights fixed if that's priority I would like to know what regular service is I would never ever recommend anyone buy a camper from Camping World of Saukville they are horrible!
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Review
#1327891 Review #1327891 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Service department is the WORST

1.0
Details
We bought our new 2018 Mallard right before Memorial Day and were so excited. We have wanted one for so many years. Now we wish we had NOT bought from Camping World ! THE SERVICE DEPARTMENT HAS HAD OUR CAMPER LONGER THAN WE HAVE ! This has been a nightmare! You think when you buy something brand new that you would be able to enjoy it, not the case . We have had water leaks. Woodwork was ruined, they just can’t seem to get the replacement piece in. I believe you need someone who actually places orders for the parts needed for repairs ! Their lack of attention to strap down the furniture left us with a cracked piece of trim by the couch. Can’t seem to fix that either, lack of materials. The bathroom door slide was bent to fit, someone took the easy way out to repair it. Currently the bedroom slide out is not working properly, it’s been up there now for 2 weeks for repair. To no surprise it’s not fixed ! We have our vacation planned but maybe no camper. We are furious! Remember when they sell you the camper they tell you that you are now a “Gold Elite Member” ? Promise’s that have turned into lies! When you tell a customer it will be ready to go , then keep your word ! I will never recommend Camping World in Perry, Ga to anyone.
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Review
#1327811 Review #1327811 is a subjective opinion of poster.
Cons
  • That i was sold a defective trailer
  • Do not return phone calls
Reason of review
Poor customer service
Preferred solution
A demo to use until everything is repaired.
Tags
  • Camping World Perry Ga

Camping World in Summerfield, Florida - Extremely poor workmanship and new paint damage

1.0
Details
Took three year old class A to camping World of the Villages for repair of bad seals on front wheels, the bearings were throwing dirty grease all over the wheels. Now ? repaired, it still has the dirty grease all over the wheels and the steering wheel is now out of alignment. It is turned about 30 degrees to the left when driving straight down the road. When turning left, I hear a noise in the right front. It also has new damage to the full body paint. Looks like something fell over against the side of the unit. I have had this motor home three years and it has over six months in the serviced department at Camping World of the villages.
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Review
#1327672 Review #1327672 is a subjective opinion of poster.
Pros
  • Service writers are very polite
Cons
  • Quality of service extremely poor
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution