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Camping World - Stay Away!

3.0
Details
I have owned many rv's over the last twenty years. Some good, others nothing but problems. Just bought a new travel trailer 6 weeks ago. First trip out awning collapsed, support arm seized. Called CW, they said the manufacturer, { Carefree} would blame it on rain or wind, so waste of time filing a claim. The second day it rained and the slide poured water inside. Took it to CW and told them what was wrong. said that they would send pictures and file a claim. They also agreed to take pictures of the awning and send it in on a warranty claim. A month later, I was told, the awning was denied. The Slide had been repaired and to come pick it up. I waited over an hour to get the paperwork to sign, hooked up and started to leave. I decided to climb up and check the roof on the slide. It was all wrinkled up, where the foam is suppose to seal the slide when let out. Went back in and had them send a service tech to look at it. He agreed, that was the problem and he would have it fixed on the following Monday. On Monday, no word. I called on Tuesday and was told, that they would have to send pictures to the manufaturer for approval again! I kinda lost control at this point and demanded, I get my rv back the next afternoon and told them that if the manufacturer didn't honor the warranty, I would pay for it myself and be done with it! They then put me on hold for 20 minutes, came back and said, it would be ready the next afternoon. Tomorrow, I'll drive back 60 miles and pick it up! DONE with Camping Worlds, POOR CUSTOMER SERVICE.
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Review
#1340900 Review #1340900 is a subjective opinion of poster.
Pros
  • Salesman
Cons
  • Service department is awful
Reason of review
Warranty issue
Tags
  • Warranty And Customer Service

Camping World - Poor customer service

2.2
Details
I purchased a 5th wheel RV At this dealership in May 2018. The salesman was very good at promoting the dealership including the service department. Unfortunately this dealership has not even come close to living up to the sales pitch. I have been trying for nearly 4 months to get the things that were included in the sales agreement. Not to mention the multiple issues with the rv that havnt worked since the day i picked it up. I have made endless phone calls to correct the problems. Neither the dealership nor the corporate office has responded to my issues. Apparently i will need to involve an attorney for resolution.
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2 comments
Anonymous
#1548799

You should seek an attorney to sue them for deceptive trade practices. I’m looking into doing that myself right now. They should not be allowed to be in business!

Anonymous
#1548654

And as soon as they here the word attorney they will cease all communication with you. 2-5 years later you MIGHT get some satisfaction, but probably not

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Review
#1340772 Review #1340772 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Purchased used RV and regretting it

I purchased a 2016 Puma on 08-25-2018 from Camper World, New Braunfels, Texas. I was assured that a complete inspection is done by them on all used units prior to selling it to a new customer. Upon leaving the dealership, my son in law and daughter were pulling the trailer and only got about 40 miles and a tire separated on the trailer putting *** in the floor of my trailer. They were taking it back to the dealer and another tire blew and separated and damaged the other side of the trailer floor. The only response the employees from Camper World would say is that is why you buy insurance, I am offended by this callous and uncaring way of handling someone that less than an hour before had purchased this trailer from them, I think it is reasonable for me to expect my trailer to at least make it to the lot where I am going to keep it. I would like to warn anyone thinking of buying a travel trailer do not go to Camper World, they are very deceiving and crooks. Gayle Lowe
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Review
#1340691 Review #1340691 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Camping World in Wauconda, Illinois - Very poor repair

3.0
Details
Camping World - Very poor repair
Camping World - Very poor repair
The TV has a blacked out so in the upper left side of the screen. I made several attempts, both via phone and email to get this resolved. Still not fixed. The other picture is of the repair made to my brand new RV. I waited 6 hours and this is what was done to my brand new RV. The finance department is a whole other story. All I can say is be very cautious and careful of how they handle the extended warranty. They hide the cost by stretching out your payments over several years. If you think you are getting a good deal, think again. Very shady finance department.
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Review
#1340606 Review #1340606 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in New Braunfels, Texas - RIP OFF

1.0
Details
My 72 year old mother bought a 2016 Puma 33 ft travel trailer Saturday. She called my husband and I to come pick it up and pull it to her location. We arrived to pick it up and were told it had gone through a thorough inspection. We got 30 miles from dealership and heard a noise. We pulled over and the tire tread had completely come off the tire and busted through the bottom of the camper placing a gaping hole in the floor. We changed the tote and put the spare on it and called the dealership to see what they were going to do to remedy the situation. We were told that they would do nothing because that’s why we have insurance. We told them that we were pulling it back to them and we wanted to cancel the contract. Well, on the way back, a tire on the other side of the camper did the exact same thing. They are saying that they won’t even pay the deductible to have it fixed!! They are the most shadiest dealers. Do not buy from them!
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1 comment
Anonymous
#1561873

I am just a consumer and I have owned 5 RV's from trailers to Class A's. Blow outs are part of owning a RV.

My wife and have had 7 blow outs in 14 years. I don't understand how this the dealerships responsibility. I have heard people talk about their dealers at camp sites and I always wonder what there thinking. My wife and understand this is a light weight house on wheels.

If I bought a car and had a flat tire on the way home, I'm not calling the dealership. I'm calling someone to fix the tire.

Review
#1340428 Review #1340428 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World - How can you sell a vehicle when I pay cash and they cannot p

1.0
Details
Warning warning warning do not do business with camping worldI purchased a one-year-old trailer from camping world my fiancé and I last July it took 5 1/2 months to receive a title I paid cash for the trailer I called over 30 times no one would call me back finally I talk to the manager I explained to him how I paid for the trailer and never receive the title in the meantime my fiancé passed away who had a Delaware drivers license and I put it in her name even though I paid for it with my check and they know I paid for it because I did not have a Delaware drivers license at the time we just moved here after sending death notices pleading with the manager nobody cared he said he would change the title into my name since he knows I purchased it well 5 1/2 months later when the title came it was in her name to this day August 28 I still don’t have the title cleared up they promised me for my inconvenience a trailer cover which I never received the salesman was just Adderly disgusted with camping world and ended up leaving so for 5 1/2 months all they did was lie to me how can you sell a vehicle when someone pays cash and cannot produce a clear title that company is a complete nightmare you would have to be in sane to purchase a lightbulb from them I guarantee it’ll be the wrong one and over priced they are unprofessional andNot caring there inothing but a nightmare I talk to the local police the DA and several other organizations and it appears that they have a long list on camping world the manager there is just a complete heartless liar his day will come when he stands in front of the Lord please do not purchase anything from any camping world I called corporate I called everybody for 5 1/2 months I have a lawn ornament still in my Driveway after 13 months do not buy a thing there read all the reviews they’re all extremely bad
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1 comment
Anonymous
#1548111

Can you learn to use a period please.

Review
#1340360 Review #1340360 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Fed up

We traded in our travel trailer we bought from Camping World in North Charleston South Carolina with another company and have been trying since April to get our refund on the Gap Insurance and Extended warranty. The first local guy we gave the info to dropped the ball and never gave it to the person responsible for sending it in; so we ended up going directly to the guy in charge of this on June 6th and gave him all the info again... still we have gotten no satisfaction and the finance man is avoiding giving us the information we need. Is there a corporate office that I can go to, to go over the local office's head?
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Review
#1340324 Review #1340324 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Camping World in Swedesboro, New Jersey - RVSPA

3.3
Details
Paid for the interior and exterior spa package...I have a small class B, not a big rig, didn't bother to lower the continental tire to clean the back cargo door behind it, it is also accessible without lowering it, it's cruddy, carpets still dirty, they were definitely not shampooed, interior steps into cab and coach still have dirt on them and the refridgerator has spots and finger marks still on it...sounds like nit picking but when you pay over $260 for detailing, you expect it to be spotless....not to mention the dried coffee spots on the sides of the drivers seat. I'll finish the job myself and will not ever use them for SPA services again. I had a good experience with the staff and the people were nice and friendly but when I got home and looked around the RV, I was just disappointed. Sorry CW You do not get another chance with me...
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Review
#1340268 Review #1340268 is a subjective opinion of poster.
Pros
  • Staff
Cons
  • Lack of attention to detail while detailing my rv
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Price reduction

Camping World - Trump Supporters

1.7
Details
CEO of Camping World does not want Trump Supports in his store! Well good luck to you because you just ticked off half of your customers and I am one. I love my MiniLite 24 but not Camping World! Those goes my Good Sam membership also! Bye Bye
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Review
#1340009 Review #1340009 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Calera, Alabama - Still Waiting

Angry This place has had our brand new camper for 9 weeks now and still repairs are not complete. Bought June 5 2018 used 1 week took back for repairs and they still have it. Have made 2 payments on it and about to make third one with a whole summer wasted because their service department just can't seem to get around to solving all the issues. I wouldn't recommend this company to anyone because the service department isn't interested in you. After the sale you are just a nobody. Thor is no help and neither is the corporate camping world in solving this. Still PISSED that they offer nothing in return for my lose of use all summer after all I am making payments and not getting to use it. NOT A HAPPY CAMPER Shrug Angry
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Review
#1339716 Review #1339716 is a subjective opinion of poster.
Reason of review
Order processing issue