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Camping World in Fort Worth, Texas - Rude Employees, Deceptive Pricing

1.3
Details
The employees are rude to customers. When I was shopping in the store the employees acted like I was in their way and a big inconvenience to them by being there. Camping World does not honor their advertised prices. They run deceptive adds and prices that are meant to be only good if you are a member of their Good Sam club but the adds do not say that. {{Redacted}}
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Review
#1349051 Review #1349051 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$27
Preferred solution
Price reduction

Camping World - Unbelievable

Bought a new camper in July 2018. First trip out a week later the water heater failed. After two days of leaving messages at their service department and no return call, we had the campground service person change the failed parts to allow us to have hot water while we were camping. Great start to having a brand new camper. So since July we have left easily a dozen or so messages with no return call. In early August we decided to send Camping World the failed parts with receipts for the replacement along with a letter detailing everything that took place. We have still not received a return call nor a check for all the parts changed. I hope everyone is reading these reviews and take all these horrible experiences to heart before buying anything from them. I know I wont even buy a roll of toilet paper from them after this experience.
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3 comments
Anonymous
#1556005

I have same issues among others I’m building evidence to support product liability and checking in to deceitful business dealings . If your interested comment back and I will send you my email address so we continue talking on a secure level thanks

Anonymous
#1554676

It bothers me to read all these and a company owned and run buy someone who believes that taking care of their customers is one of the three most important rules in a successful business, You can watch him on CNBC as the Profit.

Anonymous
#1554328

Stop calling, start writing. You failed to provide a formal written complaint stating each problem in a factual manner.

You must not rely, or wait upon, telephone calls, e-mails, text messages, etc. You must provide a verifiable demand furnished on a specific date stating : unit/place of purchase, problems encountered, failed attempts to repair, you will allow a 7 business day reply in writing ; accept no telephone calls or other subterfuge communication methods. Be firm, be polite, but get it done - time is running out.

P.S. > I wouldn't be caught dead in the RV world ; they receive more gripes than any other single type of business - the units are a conglomeration of subcontractors so there's always room to pass the buck.

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Review
#1348225 Review #1348225 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World in Roanoke, Virginia - WORST EVER!!! DO NOT BUY FROM CW!!!!!

We thought buying new would be better boy were we wrong.. This is the 2nd camper we have owned, the first was a used TT we bought 2nd hand from a private person used it for 6-7 years with no issued until towards the end with a leaking roof . which is to be expected with the age of the camper. So we decided to buy new and have about 15-20 years before issues start to arise. Boy was we completely wrong. Went to camping world on April 29 2018 and found a camper we really liked I was kind of picky and it had to be perfect. We went with the 2018 Heartland Pioneer 30BHS, The sales gentlemen we dealt with was very nice and down to earth . They had 3 of the same camper on the lot we went through all 3, one the ceiling was sagging in the bedroom so my husband said no, then 2nd the underbody was sagging and my husband said no so we went with the 3rd choice no issues we could see Signed the paperwork the same day Paula the Camping world Manager Of Roanoke Va was the one who helped us with the loan process and paper work and explained what all the PERKS that came with purchasing from them ( what a joke) such as the good sams club membership with Roadside assistance. Completed the process and left out unit there they said they needed to (CLEAN) it up and get it ready. On May 5th 2018 we made the hour trip back to Roanoke va to pick up our camper. Get there they say everything is ready the service dept comes out and and does a walk-through of the camper and shows us how to work everything. Upon retracting the awning in it stuck with the service man and he just kinda said hmmm wonder what’s wrong with that and kept hitting the button until finally it started working again. That should have been my first clue! This was going to be a terrible experience. We head home and it rains the entire time all the way we get there and park the camper in our yard . The next morning my husband gets up and goes outside to set the camper up and level it so he can unhook from the truck. He comes in about 30 mins after and says we have a problem I said what?? He says the slide it leaking he walked in to a puddle of water in the floor at the corner of the slide.( We thought the service man didn’t slide the slide in tight) we contacted the guy who sold us the camper on May 6th,2018 with a video and pictures of the leak and asked how could this already happen we haven’t even got to use this!! We were directed to call the service dept in the A.M We contacted service May 7th 2018 they said bring it in.. Well we couldn’t take it until after Memorial day weekend we had 2 camping trips already reserved and paid for during our memorial day trip the camper still continued to leak at the seal of the slide soaked the floor and wall to the point the floor was starting to bow up on the slide and then our awning decides not to work. Then we find busted boards over the fridge the wood is busted on the medicine cabinet in the bath room trim is pulling off around the counters and doors we note all of this before we take it back...We Dropped the Camper off on 06/2/18 and was told it would be worked on 6/11/18 told them we needed it back no later than 06/30/18 because we had another camping trip reserved for 7/4/18 and we needed it so we could get ready and pack it to leave we wouldn’t be able to make the trip of the evenings during the week to pick the camper up because of work scedules. Called 6/15,6/18/,6/21 left messages with no return phone calls. 6/22/18 Finally got to speak to service dept manager that the part was just order on 6/21/18????? Why??? They have had my camper almost a month and the part was just ordered?!?!? My husband was very upset and he called back and spoke to another guy (Larry) Which was very nice and said it would be ready but Saturday 6/30/18. We pick the camper up on 6/30/18 things (LOOK) like they have been fixed .. I was reviewing the paperwork and it stated no known problem with awing no fix needed. I was like we told them it wasn’t constant it was like their was a short in the wire somewhere. We get the camper home get it packed for out 4th of July trip get up there to our spot go to set up. (AWNING WONT WORK)!!! My husband had to wiggle some wires to get it to start working.. that was the only issue on this trip. 7/21/18 getting camping ready to go for a week trip over 3 hours away from our home reservations made and paid for. Camper is packed by 5:30 Saturday evening on 7/21/18 we are leaving 7/22/18 @ 8 in the morning. Go to slide the slide in just makes a grinding sound nothing will move in or out. I start freakin!! If it aint one thing its another with this camper!! Husband does some looking to see what the problem is and finds out that a Actuator has went bad and needs to be replaced .. I said well we have Roadside they will come repair it.. One the phone for over 3 hours!!!! And no help they finally get me to someone and tell me is going to be $100 per hour a 2 hour min and $25 per mile the guy travels to get to my home plus parts!!! Im so mad at this point I am like isn’t this what my warranty is for!?!?!?!? She said maam im sorry but we know nothing about your warranty you will have to settle that with your dealer. Well we are going to pay the man because we got to leave in the morning get the contact number for the repair man and he doesn’t even carry the part he said that’s got to be special order to manufacturer!! Im like what to do now.. Husband goes and figures out how to manually crank the slide inn and puts ratchet straps to hold it in place. Called the guys we bought off of and told him to let service know we would be dropping off on 7/27/18 on our way back he said ok will do. 7/27/18 Dropped camper off explained what was wrong this time and told them the awning was still messing up and the seal on the slide they replaced was ripped. Said we needed it back by 8/25/18 we had another trip the 8/30/18 Ellis from service calls my husband on 8/21/18 and states they have no parts they haven’t come my husband talks to several people at camping world to see what is taking so long Including Paula the lady that processed the loan!! And she was VERY VERY RUDE and didn’t care about anything we said she just couldn’t help us .. told us to call Heartland my husband said isn’t that yalls job she said it would be better for you to call.. So we did heartland stated they had no order for the actuator or anything else.!?!?!? My husband calls back to camping world on 8/22/18 and camping world of course gives us the run around and blames Heartland for everything!! Call heartland back and they state we just got the order this morning 8/22/18 someone lying!! And I think its CW..!!! Ok so on 8/23/18 we call back to CW still no parts they said call back to heartland so my husband does they said well we can overnight them but it will cost to do that.. WE called CW to see if they would request to Overnight Paula stated we would have to PAY to have that im like really!!?!?!?? Called Heartland back they ended of overnighting at no charge to us.. 8/25/18 my husband goes to camping world our camping is still being worked on in the bay. Goes to find the manager Paula gets into a altercation with her and she states I understand your pissed but I DON’T CARE!! Really these are the type of people you have running a company you pay $27,000 for something and its sit on the dealers lot more than it has your own home and you make your first 3payment while its sitting on the dealers lot and you still don’t care!!!!! The only thing they got fixed was the slide the seal wasn’t fixed or the awning.. we still have to take it back!!!! We get to our camping spot on 8/30/18 everything works fine sitting up. 8/31/18 we get a rain storm awning starts leaking right at the door soaks the inside of our door. While its raining I decide to sit the dining room table into a bed this is first time weve tried this out since having the camper because the kids wanted to lay and watch tv while it was raining… get it all sit up go to lay down on it the table collapse the boards pull away from the seating it was only held by 4 small staples on both sides!!! I’m livid at this point!!! No more issue until we go to leave an I see where they said they suppose ably fixed the bathroom cabinet bored with a new cabinet.. yea right !! I noticed they just put tape over it!!! We still have to take the camper back and im not looking forward to this!! Don’t wasted your time with CW!!! They are a JOKE!!! They do not care about the customer at all!!! Once you sign them papers they own you!!!!...
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1 comment
Anonymous
#1736316

We are in the market for a camper because our 2018 was destroyed in a storm in June. I have looked on line at camping world. After reading these reviews, I WILL not be buying from cw.

Review
#1347159 Review #1347159 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$27000
Preferred solution
Full refund
Resolved

Resolved: Camping World - Update: Response to my email

1.0
Details

Update by user Sep 08, 2018

I hope the problem with the refrigerator has been fixed. We picked our camper up yesterday.

All fees were dropped because “we had to wait so long” to get our camper back. We will take the camper out next week, and hope all is well with it. We bought and dealt with Camping World in Oxford/Anniston, Alabama.

We traveled over an hour to buy from them. I advise that no one buy from this company!!

Original review posted by user Sep 05, 2018

I took your advise an emailed the company. Within an hour I received a phone call from Travis. Travis said he wasn’t working Tuesday, so he couldn’t have been the one who hung up on me. I told him my husband actually asked who he was speaking to, and was told it was Travis. Travis then said he was there for about 30 minutes, but doesn’t recall speaking to either of us. Travis said he will speak to Gary, the service manager, and he will give us a call also. I actually called one day and left Gary a message and had asked him to return my call. Maybe he will return it today... a month later.
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3 comments
Anonymous
#1653511

Why respond as "Anonymous?"

Anonymous
#1553570

What was the issue ? You never stated.

Business should be handled in writing ; never calls, text messages, or e-mails. Serve all of your correspondence via Certified Mail return receipt requested.

Accept no telephone calls, text messages, or e-mails ; you need an ironclad legally admissible timeline of your troubles. That would be the day I'd sit on my hands while actionable time is wasting away waiting for a telephone call which isn't going to arrive and wouldn't be any good anyhow.

EarsplittingMinkeWhale299
#1554302
@Anonymous

In my original post I said we had taken the camper back because the refrigerator wasn’t working. Thanks for the info.

I hope to never have this problem again, but if so, I will heed your advise. I have kept running notes of all calls, voice messages, returned calls dates/time/ persons, and responses.

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Review
#1347064 Review #1347064 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Update

After having an associate (Travis) hang up on me yesterday as I was calmly trying to explain what has been told to me over the period of time they have had our camper, I called back and finally spoke with someone who had the service person handling our case call me. Once again I’m told they have received the wrong part. I’m assured by Shandley the correct part will be in this morning 9/5, it will be installed in the frig, and we will be able to pick our camper up this Friday. She said she will call me this morning.
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Review
#1347004 Review #1347004 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Horrible experience

2.0
Details
Camping World is terrible. Our 1st trip last year ruined by PROBLEMS! Took it in for repairs - 4 months later got it back. (Feb 1st) This 2nd trip, same repetitive problems that NEVER get fixed right.. 2 trips & 2 horrible experiences! Caution buyer be ware! Have found no one who says anything Good just that Camping World is terrible!!
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Review
#1346933 Review #1346933 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Keystone Warranty Repair

I have a 2016 Crossroads Carriage. We recently had an issue with our rubber roof separating & inflating while on a 4000 mile trip. We called Keystone customer support & they recommended we drive directly to the nearest service center(Camping World, Pensacola,Fl.). Camping World service representative Jerome Booher, immediately began a warranty repair claim & had us back on the road in 3 days. Not everyone post possitive feed back, I just wanted to say thank you for your diligent efforts, despite being overwhelmed by busy customers. Your service department did a outstanding job on the replacement roof. Keep up the good work!
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Review
#1346293 Review #1346293 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Buyer beware

We purchased a used Rockwood Roo hybrid. When I went to my walk through, they demonstrated the slide out & a grinding noise was heard. When I asked about it, I was told it was normal. Since my husband & I had never own a camper, we didn’t know anything different. We drove 3 hours to camp in the Adirondacks & we were unable to get slide out. My husband climbed under camper & manually slid the side out. It was now 11:30 pm so we waited until the following morning to call. Messages were left for the salesman, service department & sales manager. No one called us back. The following day my husband called again as we couldn’t leave campground with it open. Service finally answered & said we could bring it in in the 19th. What? We are unable to close trailer but we need to bring it in on 19th? Crazy. With help from some other campers, the slide was manually put in. On our way home we had to pass Campers World in Kingston so we stopped. We were told that there was nothing wrong with trailer when we picked it up so we would have to just not use it until they could get to repair. This is totally unacceptable. They were quick to sell it to us but if you have a problem, basically it is tough ***
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Review
#1346283 Review #1346283 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Pissed off Customer

The frig in our 2017 camper needed a part replaced to make it work again. It’s under warranty. They’ve had it over a month. It’s extremely hard to get customer service on the phone, and when you do it’s a different story every time. It will be ready by, the wrong part came in, the part is here but tech didn’t know. Now I’m hearing again that the part hasn’t come in yet. Seven weeks and the part is not in?? This Camper World is in Anniston/Oxford, Alabama.
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Review
#1346034 Review #1346034 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Greenwood, Indiana - Terrible, liars, idiots...........

1.0
Details
All lies, selling crap, Bobby Lee is a total idiot, liar, full of crap...one person tells you something, another one exactly the opposite... Sad go somewhere else, you will be happy you did. Management a joke..
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Review
#1345724 Review #1345724 is a subjective opinion of poster.
Reason of review
Poor customer service