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Camping World in Woodstock, Georgia - Horrible customer service

1.3
Details
Called for 3 weeks. Never got a return call. Drove down to speak with service manager and not there so left a note with receptionist. Still never got a call. So...ill be shopping elsewhere
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Review
#1362720 Review #1362720 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Providence, Rhode Island - Have Gemini 23 tr one yr in still waiting on original repair

Arrogant and ignorant service and after purchase everyone else . Lip service while they do nothing . Stay Away !!!
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Review
#1362630 Review #1362630 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Syracuse, New York - This place is terrible...

2.2
Details
We bought a brand new Keystone Cougar camper from them in mid-July. We have been able to use it all of NINE days. There are leaks from multiple windows, stove vent, and water pools on the kitchen counter from who knows where when it rains...? Interior trim is buckling and loose. It has been in their service lot more than it's been in our driveway. Takes weeks to get a warranted part and another week to put it in. The last straw? The last time they had it in for repair the repair guy left a mess all over the interior, the batteries were dead, and there is now a dent in the metal trim up by the gutter. Pretty obvious that it got backed into an overhead door or something the last time they had it. I would never recommend this place! They want the sale but after that you are treated like an annoying fly.
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Review
#1362473 Review #1362473 is a subjective opinion of poster.
Pros
  • Few of the staff is excellent
Cons
  • Total lack of support after the sale
  • Quality of work
  • Customer service with repair individuals
Reason of review
Bad quality

Camping World in Concord, North Carolina - Very Happy

4.6
Details
I purchased a new 2019 Keystone Outback from Concord, NC. My salesperson was Tonya Raimondi. She was very knowledgeable, patient, and made sure she met all our needs. She was very professional and personable. It was a very pleasant sales expierence.
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Review
#1362424 Review #1362424 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details

Update by user Sep 21, 2018

Food for thought before you shop at these locations... read on The use of a large American Flag at Camping World / Gander Outdoor locations is a mockery of our National Patriotism. Our Flag is being utilized as nothing more than an advertising billboard by this...

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Review
#1362159 Review #1362159 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Columbia, South Carolina - Sales vs service

1.6
Details
I travel on business from east to west coast and back in my class c rv. Which I purchase from CW. Sugar couldn’t have melted in their mouth they were so sweet and attentive. But once I’ve tried to get service a few times on the road or from my home camping world. borderline rudeness they don’t go out of way to help you if you’re not buying. My recommendation the service is not good and friendly as the sales Are I Ninja suggest you buy someplace else. The service at each CW I’ve had the misfortune to seek service from across the country, Is slim to none. It’s a big company business for sales forget service after the fact. Not to be trusted.
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Review
#1361949 Review #1361949 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Henderson, Nevada - Really pissed off...

1.1
Details
Purchased a new travel trailer...so many things in need of repair....4 months later still not repaired. The unit has been back 3 times and nothing was addressed...today they are picking it up again.....but i am sure it will be in the same condition....they absolutly lie to you. I guess we will need a lawyer. The people are not very compassinate to your feeling. We are so sorry we purchased this peice of junk from these idiots....
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Review
#1361222 Review #1361222 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Camping World in Akron, Ohio - Unhappy camper

2.0
Details
By the recommendation of our neighbor he introduced us to a salesman at Camping World Akron. Explaining we had been several places with no luck looking for a 5th wheel toy hauler to live in and travel. We really liked what he showed us but there was only one toy hauler. We ended up with a 2013 Columbus Palimino 33ft. Later finding out it was 37' 4".Not a toy hauler but fit in our budget. He assured us that the entire thing would be gone over to make sure everything worked, nothing leaves the lot until it's thoroughly examined. It was still early spring and snowed a couple times after we got it home so we didn't camp in it for a while. Not being familiar with any RV in the past we hoped they would show us how to do the maintenance. They just said the paperwork was in the drawer that explains everything. The love seat was ripped by previous owner and they promised to remove it and didn't. We had to have family come and remove and dispose of it. We started camping in June and have discovered the air conditioner wasn't working in the living quarter so we only ran the one in the bedroom. I made several attempts to contact the salesman by his cell phone and through the Camping World phone line I left messages without returns calls. His reason was he didn't get the message. One of the calls I tried to reach him because camping next to us a couple wanted a bigger RV than they had. They came back the next week with a new camper they purchased at another dealership. We also discovered the mattress was very soiled we had to replace it, the floor in the bedroom slide was falling out and there was difficulty closing it had to replace it. Living space linolium floor has pulled away and looks horrible. Replaced air conditioner the other one is working very poorly. It's going to need replaced as well. When asked what we paid it was $35,448.29 we were told that was way to much by a couple dealerships , it was explained to us trade in for Camping World will give us $14,000.00 in Kissimmee Fla. Does anyone else see a problem here? I will be sharing this to protect potential buyers.
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1 comment
Anonymous
#1566607

I received a call today from corporate office and he is looking in to it. He will be looking in to it and reach out to the Akron Ohio Camping World.

I usually get a name and I didn't this time I'd like a call back from him on the status. I also want to add to the issues with the camper.

The slide out on the bed is totally falling out. We reinforced it once but it's worse than we thought

Review
#1361096 Review #1361096 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Worst Service Department - McGeorge in Ashland, VA

1.3
Details
We took our RV into McGeorge in Ashland, VA in May to have 3 of the side panels repaired. We were told in early July that one of the new doors had come in damaged from the manufacturer and one was missing so they would need to reorder. We were then told in August that the body shop could just repair the damaged door that was received. In September we were told that they were ordering two new doors from the manufacturer and it would be another month before the repairs were completed. We were not able to use our RV all summer and now it looks like we won't be able to use it for our fall vacation which was planned for early October. Our insurance company paid McGeorge in June for the repairs! We've left 3 messages for the General Manager and she has not returned any of our phone calls. We've left 2 messages for the Service Manager and he has not returned any of our phone calls. We've left numerous messages with the Service Representative and never get a return phone call. I emailed Camping World's Complaint Department and did not receive any response. At this point, I have zero confidence in McGeorge's ability to complete this repair. We will never take our RV here for service again.
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Review
#1360777 Review #1360777 is a subjective opinion of poster.
Cons
  • Business has no ethics
  • Responsibility avoidance
Reason of review
Poor customer service
Loss
$8900
Preferred solution
Deliver product or service ordered
Tags
  • Worst Service Department Ever

Camping World in Ashland, Virginia - Most unprofessional company I've ever dealt with.

1.3
Details
I took my Jeep Liberty to Camping World for an estimate to have a baseplate installed and the taillights wired as a tow vehicle. After a week I received a call telling me it would cost "A little over $5,000." I explained I did not need or want a tow bar or the aux braking system; I just needed the wiring loom and a baseplate installed. They promised to call back with a revised estimate. More than a week went by with no return call. I ordered the baseplate and wiring kit from _______ for just under $600. The lighting kit installed in less than an hour, and the baseplate installed in less than three. Even if I value my time at $100 an hour, that's $1,000 invested against their $5,000+ estimate. It's difficult to believe that they not only are charging rip-off pricing, but can't even be bothered to return promised phone calls. Subsequent calls to the Service Manager to bring this to his attention went unreturned as well. I've never seen a company that care so absolutely little about their customers and their own reputation.
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1 comment
Anonymous
#1583600

It's now a month later, and I still don't have the promised call-back. I'm beginning to think that they aren't ever going to call. Screw these idiots.

Review
#1360338 Review #1360338 is a subjective opinion of poster.
Cons
  • Having my phone calls ignored
  • Attitude and attention to customer expectations
  • Lack of responsibility
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution