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Camping World in Rome, Georgia - Don't buy or service here! Posted on their site a month ago!

Dropped my motorhome off in Woodstock 7 weeks ago for a recall and minor warranty work, picked up today and nothing has been done NOTHING!!! I don't understand why in almost 2 months they can't get parts for a shower door recall and according to the recall takes 15 minutes to fix or can't get pricing to do warranty work????? And I can't keep running it back and forth as I do have a job and live over an hour away. Sold me the motorhome got my money bought top of the line extended warranty and now can't get anything fixed. Update: Now the day after picking it up they have pricing and the $8000 take care of anything warranty won't cover anything so now they want $1200 ++ to reseal shower and tack a trim piece in the master bedrom, now they want a diagnostic fee, and still do not know anything about the recall. Glad I didn't need anything major. Don't take your coach to this place or buy from Camping World for that fact! They have no clue!!! Worst experience ever!
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Review
#1365667 Review #1365667 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Southaven, Mississippi - Most horrible experience I ever had!!!

I was forced to buy insurance for an Rv before they could secure a loan for it. I tried to stop them from continually running my credit to secure said loan on third day of this. They refused to give me my $1000 deposit back for nearly 3 weeks. They were steadily running my credit during that time period even though I had told them to stop that I had went elsewhere and secured a loan for another Rv. My credit score went down nearly 20 points due to this fiasco! I finally did get my deposit back after numerous phone calls and trips to Camping World of Memphis in Olive Branch, MS. Worst experience I ever had trying to purchase a vehicle!!
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Review
#1365254 Review #1365254 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Hannibal, Missouri - Parents life savings.

My parents just bought a Thor RV. They put their entire life savings into traveling the US to see all the beatiful sites. Five months later they have camped one weekend and the rest of the time the RV has been at camping world in the shop. Terrible customer service from camping world and even worse service/quality from Thor. So many problems to list. I feel so bad for my parents because they've worked their whole lives for this moment. A lawyer has been involved and hope they can recoup their life savings. Also, apparently they signed a paper that excuses Camping World from any liability unknowingly. What a great company!
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3 comments
Anonymous
#1571205

Anonymous you are a real jerk!!! I'm sure you must work for or be connected to Thor!

These people put their faith in a company that advertises quality and adventure. Too bad that Thor has zero quality or quality control. You don't see this until you take possession. If you buy a home the state and county inspectors have to sign off the work.

If you buy a motor home the industry sets the standards and consumers have little recourse but to sue.

Most people do not have the the money to go after the giant Thor which now has bought up about 17 RV manufacturers. So MR TROLL go back into your hole and don't belittle or try to shame hardworking honest Americans!!!

Anonymous
#1573137
@1 more Thor victim

He isn’t wrong. You feeling are hurt but it’s true.

Anonymous
#1568033

RV's are the oft most complained big ticket item on this site, bar none. What I don't understand is why anyone would put their "life savings" into something which, even on its best possible day, depreciates 33% the instant you take the keys.

They should be old enough to know better than to have signed any sort of liability release or to have employed a contract lawyer BEFORE signing. RV's are a conglomeration of subcontractor works which allow a buck to be passed around indefinitely.

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Review
#1364858 Review #1364858 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Colfax, North Carolina - Warranty is not worth the words on paper

1.0
Details

Update by user Sep 24, 2018

Maybe some insurance fraud going on here I was reading the estimate and noticed items not priced and quoted right and parts that was designated for paint shipped in the extruded color and charge was on the estimate

Original review posted by user Sep 24, 2018

The new steps came loose Under wrap not done or improperly done fell between tires Fender brace never attached Cap molding not sealed right Now water damage What else will go wrong oh drawer fell down not attached right I just wanted what they touched to be corrected they deny the warranty
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Review
#1364827 Review #1364827 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$13000

Camping World in Sherman, Texas - Horrible warranty department!!!

2.0
Details
We purchased our camper with a handful of things that needed to be repaired. Which was a horrible idea. It was a new camper, but trusted the items would be taken care of. To this day, not one of our items have been fixed. And they even had our camper to make the repairs for 3 weeks. I’m pretty sure they never even opened the door. Wish we would have purchased elsewhere!! Buyers beware!!!!
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Review
#1364580 Review #1364580 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Idaho Falls, Idaho - Deplorable Service

1.4
Details
In May of 2017 I bought a year old, 2015 Keystone Outback Terrain 21 foot travel trailer. The trailer was purchased from a private seller who I met at his house. The trailer was in immaculate condition. Clearly used very little, and very well cared for when it was used. When looking through the trailer, we slid the back slide out bet out, and back in. However, the slide out would not come back into the trailer. Upon inspection we found that the top driver’s side cable was frayed, jamming the slide and preventing it from re-entering the trailer. At this point I called my local Camping World in Idaho Falls to determine the cost and difficulty of the repair. I was told the part was only a $50 part and that the repair would only take one or two hours. We managed to get the slide back in and I negotiated a price for the trailer based on the quote from the representative at Camping World. After getting home from purchasing the trailer, I called Camping World in Idaho Falls to make an appointment to have the repair made. I live nearly two hours from this location, so I explained that I only wanted to bring the trailer to Idaho Falls once and asked if the part was in and if they could do it in one day. I was told the part was indeed in, and they could do the repair in one day, as well as de-winterize the trailer. So my wife and I drove the trailer to Idaho Falls on the day of the appointment, dropped it off, discussed the intended repairs with the repair staff and left to run errands. Several hours later we returned to see how progress was coming. The trailer was parked out front, and after asking inside, was told the repairs had been made, the trailer was de-winterized, and it was ready to go. We paid our bill and drove home. Upon getting home, we opened up the trailer to get ready for an upcoming trip. I slid the slide out to see how it worked and it would not come back in. Again. I also turned the water on only to find pink RV antifreeze pouring out. Not only was my trailer not repaired, it was not de-winterized. When I called Camping World I was told that I was billed for de-winterizing and a diagnosis of the slide out problem. The service manager even had the gall to ask me when I wanted to make an appointment to get it repaired and if they should order the part. I am self-employed. I am my only employee. When I leave my shop for the day, the business is not making any money. So a day trip to Idaho Falls costs me around $800 plus fuel. So with the bill from Camping World, this particular trip cost me well over a thousand dollars and I got absolutely nothing done. When I addressed this with the service manager he was clear that there was nothing he could do. He also informed me that the part was, indeed around $50, but the repair was an 8 hour job. Not one or two as I was originally quoted. I asked to speak with the branch manager. The branch manager apologized and we agreed that I would bring the trailer in that afternoon, drop it off and pick it up the next day with the repairs being made. He refunded my money for the de-winterization, and took $40 off of my bill to help with fuel. He also only charged me for three hours of work on the repair. I felt this was fair, but was still not pleased I had two more trips to Idaho Falls that would cost me in additional time away from my business. But with a trip planned that weekend, I did what needed to be done to get the repairs made. I managed to get the slide back in and drove it back to Camping World, dropped it off and went home. The next afternoon, when the trailer repairs were complete, my wife drove to pick it up. When she returned with the trailer I completed the de-winterization myself (another few hours away from work) and looked at the repairs. Under the slide is an approximately six inch tall piece of ply wood trim that spans the width of the trailer that hides/protects the inner working of the slide out hardware. This trim was lying on the bed, not replaced, and was broken. Again, I called Camping World and asked what they were going to do about this trim that was broken, and asked why it wasn’t replaced. I was told that they couldn’t replace it because they weren’t sure what screws to use. Again, I asked to speak with the manager. I was told that he would call me back. I did not receive a call back. After several more tries to reach him, I called Camping World Corporate offices to see if they could help. I explained my problem and they said they would have him call me. The Idaho Falls branch manager called me back several minutes later. He said he would order the part and have it shipped to me so I wouldn’t have to drive to Idaho Falls, again. I understand that there are times when things don’t work out the way we hope. That sometimes things go wrong, and that if we work together, in the long run things come out in the wash. So I agreed to replace the trim myself if they would just get it to me. Two weeks later a package showed up: two 48” x 48” x 1/8” skins that were not only the wrong dimension, but the wrong color. Again, I called the branch manager without any luck. Several times, over several days. He clearly did not want to deal with me. I will also stress that I am not a hot head. I do not berate people over the phone, and I treat everyone with the utmost respect. I believe, very firmly, that berating someone like this branch manager gets you nowhere, where respect and understanding will get the job done. So to this point I have been nothing but respectful, so I have no idea why this gentleman will not return my calls. So I again call the corporate offices in search for help. Again they say they will have him call me and, again he calls me several minutes after getting off of the phone with corporate. I explain the product that was shipped and what is actually needed. Again he says he will have the trim piece shipped. Several weeks later a freight truck shows up at my house with a 4’x8’x1/8” sheet of plywood that was the right color, but clearly had to be modified to work. It also did not contain the other parts to complete the trim piece. Again, I called the branch manager. Again he dodged my calls over several days. Again I called corporate. Again he called me back. This time I was told that I just needed to cut the ply wood to fit, remove the trim pieces from the broken trim, and place them on the new ply wood. Then I can replace the trim. I told him that it was lucky for him that I was a cabinet maker and have the machinery and know-how to make this happen and to repair it in the manner in which it was intended. I asked him where I should send the invoice. He laughed at me. I made the repairs. It took me a few hours. I did not bill Camping World for my lost time. I was just glad that this incredibly ridiculous episode was over. We had our trailer, and we could finally use it. Last weekend my sister was married. Our trailer is parked behind our garage and the slide was out so some friends could stay in it. The plan was to travel to where the wedding was to be held and to stay for three nights at an RV park in our trailer. However, right before leaving I tried to run the slide in. It would not come back in. Upon inspection the top driver’s side cable is frayed, again, and preventing the slide from re-entering the trailer. We were due for a rehearsal dinner in a few hours. We called a few friends and found a trailer to borrow in the town where the wedding was being held. We unpacked our trailer and stuffed everything into my truck and raced to the borrowed trailer. We got the borrowed trailer, got it to the park, and got it hooked up. We were late to dinner. Not having the ability to bring our food, we ate out all weekend. Not having OUR trailer, we were put a fair amount over the weekend. We live at 6000 feet. Snow will be here any day and the slide will not go back into our trailer. This is very discouraging. After I left the above letter with the offending branch I was contacted by the service manager who accused me of lying and steam rolling him into trying to get free stuff. Already this has cost me over two thousand dollars in cash and lost time. The service manager told me he would fix it, but would not do anything to get it done in a timely fashion, would not help out one bit. I asked him if he was going to make anything right and he said no. Then asked if I wanted to make an appointment. I told him that if he didn't stand by his work I would prefer to patronize the other Keystone dealer in town. He then insulted me further and slammed the phone down. I have never experienced this level of customer service. I have never had an employee or business owner accuse me of lying and outright insult me. Let alone refuse to stand by their work. I will never set foot in another Camping World. I would advise anyone else to do the same.
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Review
#1363018 Review #1363018 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Lie to in harrisburg pa. camping world

1.7
Details
CAMPING WORLD I want to say thanks for the great travel trailer you sold me. everybody please stay away from camping world of harrisburg pa is the worst. this is what happen to me at camping world of harrisburg pa. me and my family look at manny campers and found the right fit for us. verygood so far please keep reading the story gets much better. we asked about the roof. wayne are sales person said all the roof was repair befor we can sell the camper its in a1 shape ready to go and you also can buy a warranty with the camper. great guy right. we buy the camper and a four year warranty. service hooks it up to my jeep we did all the paper work. my wife a happy camper. Now it gets good where heading to chesapeake bay in virgina a five hour ride thank god we had family following us we had are grand childen in the jeep we hear a loud noise the camper drop down because the trailer hitch was never setup for my jeep the right way. thank god my brother had the tools and know how to fix it we could have got kill. we maid it the the camp ground we set up get levelto find out we were carrying *** in are black water tank. It was never empty at all. we start camping having fun. its about 90 very hot are ac cant keep up at all. we stayed three days befor coming home. i call camping world of harrisburg of pa. i told them the ac needs help maybe clean they told me they dont wash the roof on trailers that they sell so if they dont wash them how to they fix them. we take the camper to a truck wash and jump up there to find over 4inchs of dirt. we clean the ac in and out fix the ac works good now. but we found the wood in the front of the camper was very rotted away. back up here the sale person told it was all fix so was it. now im calling to get this fix and there jerking me around i finally get the sales manger TJ told me he was going to make it right for us. great right. He said he call me back so we can get the roof fix no call at all nothing. I been calling camping world and they keep giving me the run around. i also left messages with camping world corp office and a message with the ceo of camping world marcus lemonis so far nothing is being done. i keep calling and calling the same thing a run around leave a message someone will get back to you or they dont answer the phone at all. camping world of harrisburg stays very far behind all sales and service work they do. i heard they were very bad but lesson learned there are good bad reviews out there. i only want my trailer fix not camping worlds first born. we took out a loan on this camper and it looks like were going to have to pay more to make this trailer right out of are pocket not fair at all. lieing people of camping world of harrisburg pa should be fired TJ the sales manger the saleman that sold it to us wayne the service dept manger elie. i do like to say mike in service was the only guy to call me back at all but was not able to help us his hands were tie. To all my friends of the us and canada stay away from all of camping world stores for sales or service. You dont need to be lie too camping supposed to be fun and relaxing. camping world knows how ruin your good time. especially the team of harrisbur pa camping world.
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Review
#1362926 Review #1362926 is a subjective opinion of poster.
Product
Cons
  • Disrespect from management
Reason of review
Damaged or defective
Loss
$10
Preferred solution
repair the roof the right way on used trailer befor you sell them check them out better befor selling.

Camping World in Casper, Wyoming - Worst experience buying a camper

where do i start. went to pick up our camper. Had an appointment but was not seen or even talked to for two hours. They were so friendly and concerned with our level of comfort before we made the purchase. I almost walked out and asked for my money back. Then they tried telling me that we owed even more money, an extra 500 because they don't know how to do common math obviously. Then i still ended up overpaying by 100 and i was told it would be refunded. We were never given the keys they. They wanted us to drive back to get them . And we still haven't received the title because they sent it to the wrong address. I'll update my complaint if this ever gets resolved. It has been almost 3months. NEVER SHOP HERE!!!!!
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Review
#1362904 Review #1362904 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Price reduction

Camping World in Beaumont, Texas - NEVER AGAIN

My experience with CW is short & simply...I will NEVER AGAIN step foot into one!!!
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Review
#1362844 Review #1362844 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Purchase Exp Great- Service Exp Induces High Blood Pressure

There are not words to explain all that we have felt since trying to obtain factory-approved service on our camper. They had our camper for 4 months, did not winterize it correctly, denied that they even winterized it (funny how that pink stuff got in the lines and bags were over our faucet when we picked it up) and did not even properly complete the factory repair. They don't return calls or emails, say what you want to hear and don't follow through. Consumers need to be aware BEFORE purchasing a camper from Camping World. They are wonderful to work with until you buy. Just look at their reviews from all the happy customers praising their salesmen. But there are so many more horrible reviews dealing with service. I wish we had paid attention to those reveiws!
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Review
#1362736 Review #1362736 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Deliver product or service ordered