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Camping World in Sioux Falls, South Dakota - CUSTOMER SERVICE

1.0
Details
if you want bad or no customer service go to camper world. they don't stand behind the product they sell. i bought a 30k coach from them and had to fight to get the hot water fixed and then bought a camper cover that tore when i was trying to put it on and they would not return it or get me my money back. i will never shop there again and wouldn't advise anybody to shop there. this place is a joke!!
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Review
#1420012 Review #1420012 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Camping World in Fountain, Colorado - Bought new motorhome now I'd like to have it.

1.7
Details
We bought a 2018 Thor motorhome in September 2018. There was a chip in the windshield and the awning fabric was damaged. They said they would want it back in 2 or 3 weeks and would need it 5 days. In November I called and they said to bring it in and they would fix my other concerns at that time too. It is now almost mid December and not only haven't I seen our motorhome I can't even get anybody to return my calls. I have made a bunch of them. The motorhome turned out to be a POS. Chipped windshield, awning fabric, awning missing bolts and screws and won't retract fully, screen door won't latch, bathroom door doesn't latch, barely hits jamb, wiring bunched together hanging under unit almost dragging ground, upholstery not fastened on passenger seat, black water valve mounted down, drags ground on even small dips, breaks off and a few other minor things. Brand new $100,000.00 motorhome. Have yet to use it. Two or three weeks to get it in turned into a month and a half. Five day service has also turned into almost two months. Now they won't even return calls or give a guess when it will be done. Wish I'd never seen it or them. Beware, not reputable dealer or service.
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Review
#1417791 Review #1417791 is a subjective opinion of poster.
Cons
  • Service department and customer service
  • Not timely service no communication loss of use
  • Deception
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad service
  • Didn T Do What They Said

Camping World in Duluth, Georgia - Service department is not so great!!

I called about issues with my brand new camper. An outside speaker was not working. They had to order one. Two lights not working inside. They can't order parts until they diagnose it. Bad battery. Drips from vents. One door pulled paint off of when they pulled the sticker off. They sent the door for me to install. ( I guess) I am not doing it. Lose trim. Service representative not so friendly. Kept interrupting me when I was trying to tell him everything. He said he was not my service rep. Mine was out all week. Really? I will be looking for another place to get my camper serviced. Camping World service department (even though they have a new service manager) it not very good. I was told they have 4 service reps and they each have over 100 customers. I thought we are all their customers! Guess not!!!
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Review
#1416768 Review #1416768 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Beaverton, Oregon - Buyer Beware

After ordering a electric wood fireplace because my furnace wasn't working, I was excited to get it. It arrived damaged so called camping world next morning. The lady sent me another one and said someone would call me in a few days to tell me what to do with the damage one. When the second one arrived the glass was also not attached and the metal that holds the glass in place. I had a friend look at it to see if it was something that needed assembled . He said No it was damaged. How do you get two products dsmage. Camping World doesn't do anything to protect the products they send especially fragile items s. I will never order from them again
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Review
#1416297 Review #1416297 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Camping world salesman and account manager will lie,lie and lie to you

1.0
Details
Bought a new toyhauler from Camping world Hamburg ny for $19000 plus tax. When we finally took a close look at the paper work a month later (went on a cross country trip ),they added in $7000 that we never agreed to. The trailer ended up costing us over $30,000 ,we verbally turned down all the extras, but they put them in anyways. They screwed us good. All buyers beware (READ THE CONTRACT BEFORE SIGNING )!!!
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1 comment
Anonymous
#1711212

Same thing happened to us!!!

Review
#1415073 Review #1415073 is a subjective opinion of poster.
Product
Reason of review
Pricing issue

Camping World in Hendersonville, North Carolina - Unprofessional, Rude Behavior

2.4
Details
I purchased my camper on October 13. The dealer placed a 30 day temporary tag on it. They are responsible for getting the actual plate and forwarding it to me along with the registration so that I can legally move the camper. Now it is December 04 and I have no license plate or registration. I have left 6 messages with the finance manager, my salesman (twice), the customer service manager, the finance manager (again) and the general manager. No one has returned my calls. I spoke to the receptionist as well, who put me on hold for 10 minutes- then came back on the line and said "The finance manager said contact your bank." And then she hung up on me. These people will treat you like gold until you've signed the papers- then they suddenly become retarded, uncaring and incapable of following through with the most basic expectations. I will never do business with them again. I imagine they don't care about that. But if YOU (the reader) never do business with them, they will finally either be out of business- or they'll learn to stop crapping on their customers.
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Review
#1414841 Review #1414841 is a subjective opinion of poster.
Cons
  • Terrible attitude after completing the sale
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered

Camping World in Anderson, California - Totally taken advantage of by entire staff!

1.0
Details
My 74 year old husband and myself disabled and a senior citizen have gotten the run around by several shady employee s with no resolution offered in our behalf,they overcharged us for a used safari trek deisel motorhome and took my 1996 Ford Ranger XLT,our 1992 Rockwood motorhome in good running condition,not to mention a 3000$ stainless steel stove and refrigerator,a 52 in flat screen smart TV and a beautiful free standing wooden jewery box .we were not given any credit towards our new purchase,and charged us 16,240.00$ cash with no 30 day warranty...nothing...within a month the deisel motor was found to be in major disrepair and we broke down multiple times while traveling 700 miles in one months paying for mechanic repairs,towing services due to extreme lack of power through out our journey. After numerous calls to the cooperate office we were told by Camping World,that it wasn't their problem and would not be rectifying the situation in any way,we were also informed we could trade back to them for something different but no help with the quality of said motorhome,We have lost over 20,000$ in personal property they took from us but no credit was applied to our purchase....a complete nightmare to this day,we cannot travel now,we can only go approximately 20 miles at a time before breaks down and shuts itself off leaving this elderly couple on the side of several highways for hours, sometimes days.I wouldn't recommend anyone to shop at this joke of a business
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Review
#1414615 Review #1414615 is a subjective opinion of poster.
Reason of review
Problems with payment

Camping World in Bossier City, Louisiana - HORRIBLE Service Dept - Customer Service

1.0
Details
October 2017, purchased a brand new Sanibel. November 2017 - furnace stopped working. Camping World Shreveport picked up the unit. It took three MONTHS to get my unit back. While the unit was in the service department they were to have fixed cd/dvd/radio (it would not accept cd/dvd), secure the TV properly, align the cabinet doors, ceiling fan in kitchen, shades in bedroom, closet rod and automatic jacks. They didn't even submit a request to the warranty company for two weeks then another to get approval. Shades were removed but never replaced. I use my unit for work and to live in - which meant I had to find alternative accomodations. Feb. 2018 - the unit was returned. The things fixed - the heat, auto jacks, tv secured and cd/dvd/radoi was replaced. I had to call the manufacturer to get the shades since Camping World couldn't get the proper shades. The girl that always answered the phone was always nice but taking two weeks just to look at the unit and start a claim to the warranty company is unaceptable. Now - only one year later, paint is coming off the unit, cd/dvd/radio not accepting disk again, laminate is coming off the wall in the entertainment area, battery fell out of unit while just sitting (it had never even been secured to the unit - thank goodness it was not on the road). I'm just wondering how long it will take to take care of the current problem.
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Review
#1413971 Review #1413971 is a subjective opinion of poster.
Pros
  • Sales staff until purchased
Cons
  • Warranty servicee is filled with red tape
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Beware Of Warranty Claim
  • Customer Service At Camping World

Camping World in Middletown Township, New Jersey - HORRIBLE SERVICE ON WARRANTY

Purchased a 2017 Sanibel in October 2017. November 2017 furnaced stopped working along with several other things that needed to be fixed. They did pick up my unit - however, it took me three months for them to get approval on the warranty, fix it and get it back to me. Along with the furnace, auto jacks didn't work, the tv needed to be secured, cd/dvd/radio player would not take a cd, screen not in place on fan in kitchen, shades broken, clothes rod broke. The only thing they fixed was the furnace, jacks and the cd/dvd/radio. The manufacture (not Camping World) finally sent replacement shades and they were fantatic to deal with. It shouldn't take 3 months to fix a furnace. It is now one year later, the paint is coming off of the unit, cd/dvd/radio is again no accepting cds or dvds, battery fell out of the unit (thank goodness it was not going down the road), laminate is coming off the wall under the enterainment area.
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Review
#1413950 Review #1413950 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Syracuse, New York - 100k newmar disaster

1.0
Details
Good evening Erin, Well where do we begin. I've already wasted more time and effort than I ever wanted to on this giant cluster *** The only thing I think of when i see or even here of camping world is the smell of *** coming out of storage tanks on an rv that was winterized at your facility, let alone a unit I just purchased! Might want to check on all the other units to see if there still full of *** also. I may have gotten a little cranky, but honey just imagine me *** pissed. I'm over this whole thing! You guys dropped the ball and to be honest the whole store should get a complete makeover. I'll be honest you've been a bigger help than that weseal mike, but you still gave me the run around. I totally understand why. Because you are as dumbfounded as i am that this has even come to this. To be honest, Id rather take my 20k cash back, and walk away. I mean cash! Real money, money that was worked for! Im not some *** who fell into cash. I bust my *** and work for this *** up, corrupt system. Ive done my time, I've seen alot. Thats why when I get the run around, Or mike sends the service tech to ask me whats going on this morning. The guy that cleaned house, fired 35 people when was hired. HE WAS THE MAN TO TALK 2! What a *** He couldnt believe his detail team did that, said he was gunna fire people. Said I'll make them sit in there for 6 hrs and clean it for punishment, then I get there at all hours of the morning to still find it sitting there. Would you be upset yet? How about he tells me hes a big shot and to use his name anywhere in the country and he would take care of me. How about he says get it back here and we will have it done today and I end up sleeping in it that night where I left it. This *** blamed the service tech for not locking it up or getting keys. I'm postive mikey just never said anything or gave a *** The service tech and Ashlee are the only 2 that have been helpful. Luckily I have a close friend whos an Attorney, I'm contacting the proper channel's, BBB, Attorney General, etc, etc. Pretty sure im going to channel 9 news tomorrow just so we have a camera crew showing the whole world what a 2nd delivery of an rv looks like. I want copies of any and all paperwork envolved. From the title to the inspection. I want a title search done and i want to talk to the mechanic who went through this originally, just to ask how "they" (gotta b politically correct know days) lives everyday knowing he has no pride in "their" work. Otherwise keep it on the lot. Im done *** around and playing games.If it took only 2 hrs and a test drive in the morning after all this,. Why wasn't it done yesterday? ? Why is it , that almost the same exact time as yeaterday.. when i exploded , probably cause i was hangry did i drop it off and it sat all night with me sleeping in it watching, Protecting my investments, yes investments as in 2. I specifically told that *** mike to take care of that bike and there she sat . Cold and dirty. Which your going to have clean prior to delivery I AM NOT KIDDING with that special ENVIRONMENTAL PROTECTION SYSTEM, that apparlently can be applied to bug splatter and dirt and grime and still protect the paint. I will not take delivery until you would feel comfortable driving with your family across country and the bike is clean. Should have u pay for the paint i scratched moving the *** thing because 1 again mike said hurry back with it and long story short bike was in back i didn't want to break my back lifting the tailgate and ended up scratching the *** out of 1 yr old paint. So maybe that might add to me being pissed on top of my wife and 3mth old sitting outside cause Mike kept putting that *** finger in my face saying 1 min im with another customer *** Like today. I asked him to look what i have been *** about and he says my manager wants to see me i cant right now. STANDING IN FRONT OF IT. Thats when i said get the *** out of my face before i lay u out. In total disgust. Ill stand in front of a grand jury and tell nothing but the truth. I also have no problem spending the rest of my life telling,and showing the world what a great time at camping world. Can u imagine a rolling billboard driving across the country and sitting in front of the CAMPING WORLD'S NASCAR SERIES hilbilly *** Big banner or maybe spray paint cause i just dont give a *** anymore. Telling everyone to go to my youtube videos showing the *** u send out the door. Honey, i could care less about a detail, or bin door shocks, and what not but just tell me. Tell me for the luv of god. U sent me down the road not knowing where the lights ,mirrors, windshield wiper controls were located. No 1 even walked me out the door 2 say good bye let alone show me where anything was. I figured it out . But imagine??? 60 yr old retired man or especially a WOMAN who TYPICALLY buys such a unit were to walk out blind sided or crushed buy the tailgate know 1 opened .Should we get started on the detailed walk through that i was raved about by Kelly ? Mister I think a ladder apparatus goes here. What a dill hole. IVE GOT A GREAT IDEA.! MAKE THE SERVICE TECH WHO HAS BEEN THE GREATEST IN CHARGE OF THE PLACE, THE 2 GUYS WHO GET STUCK MOVING UNITS AND EMPTYING *** ALL DAY IN CHARGE OF ANYTHING OTHER THAN *** PATROLLERS AND ASHLEE CAN RUN SERVICE, CAUSE APPARENTLY ANY *** CAN RUN CAMPING WORLD . "No disrespect ladies and gentlemen "I'm horrible with names" and Ashlee only cause she gave me her card. Lol. CAMPING WORLD HAS TURNED A DREAM INTO A NIGHTMARE. THANKS. I will never return to your location after 2 jerkoffs try to flex on me. Ill wipe the floors with the both of them. QUOTE END QUOTE. I'll get ahold of 9 news see if they or anyone wants a good story, cause you know we all luv that, in the morning and go from there. Nice neutral location. Warm, lots of lights , camaras, the whole 9, Im gunna turn my frown upside down by showing the world how not to get treated. Again camping world has ruined the beginning of hopefully a great experience. But who knows, NOW EVERYTIME THE THINGS SQUEAKS,CREEKS OR MOANS . Im gunna *** regret the purchase. Maybe ill send Newmar an update also on how there product is being resold. Im not a perfect person nor do I claim to be and I understand the ins and outs. Im not who your use to dealing with. But come the *** on Erin. Youve been there 15 yrs. Do u want ur name on this. I know your better than this, mike on the other hand will always b a weasel. Im not quite sure how the saying goes but its kinda like this. SNITCHES GET STICHES *** U WANNA RAT ME OUT 4 TELLING THE TRUTH. I ONLY TREAT PEOPLE THE WAY IVE BEEN TREATED. INSTEAD OF STICHES LETS JUST GO TO THE MEDIA. 5 yrs in the feds taught me enough to watch what I say. Probably already sad 2 much as it is. Basically camping world sucks. I will not return to your establishment. Find another location. For delivery. Its best for everyone involved especially me. Clearly me saying im upset is an understatement ! I WILL NEVER RETURN TO YOUR ESTABLISHMENT FIND ANOTHER PLACE FOR DELIVERY!!! MAKE SURE U WOULD FEEL LIKE U GOT A GREAT DEAL AND U WOULD DRIVE UR FAMILY ACROSS COUNTRY. REMEBER MY ELITE GOOD SAM GAVE ME A FREE INSPECTION AT ANY CAMPING WORLD AND ONCE I LEAVE SYRACUSE SOMEWHERE I WILL STOP 2 HAVE IT INSPECTED. CAMPING WORLD CAUSED ME TO BE LIKE THIS!!! IM PRETTY SURE I COULD HAVE SPENT 100K IN A BETTER WAY THAN TORTURING MYSELF WHILE BUYING AN RV. THE NEXT 100K I SPEND WILL BE MAKING CAMPING WORLD RESPECT THE LITTLE PEOPLE IN THIS WORLD. Erin u have been kind and helpful thank you. Tap to get Yahoo Mail On Wed, Nov 28, 2018 at 7:41 AM, Erin McClure wrote: Good morning Jeff-are you up? Erin McClure Delivery Coordinator Camping World Of Syracuse 7030 Interstate Island Rd Syracuse, NY 13209 P#315-451-1266 F#315-451-1492
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1 comment
Anonymous
#1630464

UHHHHH ....WHAT ?

Review
#1413507 Review #1413507 is a subjective opinion of poster.
Pros
  • Have a water bowl for my pit
  • Being repeatedly lied to
Reason of review
Paid for paint protection and was never applied to the " whole unit" 2x. Waiting on 3rd
Preferred solution
Fix it before I do. I'm done with this *** hole