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Camping World in Loudonville, Ohio - Patience

wasn't sure of what i was doing but your salesman chuck nazarian put me at ease will deal again with you in the spring
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Review
#1446450 Review #1446450 is a subjective opinion of poster.

Camping World in Houston, Texas - General review of sales and service

1. Reporting a problem or getting information is next to impossible. Do not expect returned telephone calls....it does not happen. 2. Contacts with sales rep Steve Nelson was very good. Service was excellent. 3. I am currently waiting for a call from service department regarding some repairs to a new unit. If I do not receive a call today, I will send a written request (by courier delivery). 4. My home/office telephone number is (936) 447-9860, my cell phone number is (936-524-4170). I can't be reached on my wife's cell number. Kenneth E Holeman
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Review
#1446367 Review #1446367 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Fountain, Colorado - Great customer service

5.0
Details
I was looking for a new camping chair and everyone else was out of stick for that chair i wanted. Don gave me a call and let me know he had one left. I was there within 15 minutes and had the chair i was looking for. Great guy for calling me personally when most others would have forgotten.
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Review
#1446236 Review #1446236 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Beware of Finance dept

1.3
Details
Take a good look at interest rates before you decide to finance with these crooks. Try USAA or Alliant Credit Union. Their rates are lower than what Camping World offers. Don’t but the Good Sam insurance at the dealership! Call them directly and save hundreds if not thousands. Try RV America for the insurance for savings. Stay away, too many fees and when your RV falls apart, nobody is going to answer the phone....
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Review
#1446208 Review #1446208 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World in Saint George, Utah - Satisfied, 5 stars

4.4
Details
We had a special request which wasn’t available but Ken Simmons kept us in his file until the the unit that fit our needs was found. Ken was very matter of fact without any pressure,hype or b.s. I particularly appreciate that as I used to be in vehicle sales. Everything was as promised and on time. I will be back. Bill DeSilva
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Review
#1445782 Review #1445782 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Destry Doc Hayes

4.8
Details
I talked with a young man named Destry Doc Hayes. He convinced me I couldn't live without and RV. He was polite and not pushy. I'd recommend dealing with that guy in Jacksonville
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Review
#1445772 Review #1445772 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in Gulf Breeze, Florida - The salesman

5.0
Details
Just wanted to let you know the salesman at the camping world in gulf breeze Pensacola, FL Alan Reynolds done a great job helping me ind the RV I needed.
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Review
#1445146 Review #1445146 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in Saint Cloud, Minnesota - Cant get a call back from the dealership

1.6
Details
I want to cancel our warranties, the Monticello Camping world won't pick up our call or call us back.
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Review
#1440829 Review #1440829 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Camping World in Jackson, Mississippi - Very valuable lesson learned.

1.0
Details
Just wanted to share a very valuable lesson learned. This is an update on my previous review posted. We have learned that the only way a warranty will be covered on your roof is that you keep receipts for purchased products needed to maintain the roof. It is not necessary to purchase their $399.00 roof maintenance service as they have been telling a lot of people. However, we did not know that we needed to be saving receipts as proof of roof maintenance. Also take pictures of your roof periodically time stamped with dates and by all means take pictures the day you do your roof maintenance. I would even probably take a video just to be on the safe side. You will need all of this information in order for your word to stick about your roof maintenance even if your roof looks immaculate. If you purchase a Forest River product, being they own 40% of the RV industry, apparently allows them to take five times as long to get the needed parts to the locations for repair. So steer clear of Forest River products. This is the company which taught us a very valuable lesson of roof maintenance proof. They do not like to honor their product even if it is a defect as proven. Our camper was a 2016 Wildcat and we had treated the roof four different times but the glue was separating from the rubber roof product. We were told by two different service departments this was a defect and Forest River would replace the roof. Well they started fighting from the word get go but unfortunately the people selling their products would not fight back. So, understand you are purchasing a product and you were pretty much on your own if you were denied and also make sure that the words chosen to describe a defect are accurate and can be supported with pictures or video. You make sure as the consumer that you see all of this information before it is submitted no one is going to fight for you except for you. It's unfortunate that the same energy put into selling you the camper is NOT I REPEAT, NOT put in to helping you maintain the camper. Do you know why, because their handy dandy salesmen are waiting to pluck you out of the service department in your time of despair to sell you a new camper. I'm not making this up go back and read a lot of the other reviews do your research. Also, apparently all of the RV companies close two weeks for Christmas and a week for Thanksgiving so allow extra time for your RV to be in the shop during this season. If you are an easy pushover, take someone strong with you if you are still choosing to use this company. Camping world has nailed down a great hustle and apparently a very lucrative hustle because they continue to open stores. My only concern really are the elderly and the weak who choose to do business with them. I know there is someone's grandmother and grandpa other out there who possibly wanted to retire but cannot do you to being suckered into their scam. I even got corporate involved. The only option Kenny Durham gave me was to return my camper with the defect roof that was not going to be replaced due to choice of words and inaccurate pictures which were sent. Which I blame part of this on myself for not checking what the service department was sending in to Forest River. Of course we checked afterwords but the damage had already been done. Forest River ran with the wear and tear comment that the young boy sent in because he could care less. To our knowledge he was fired. Not because of our ordeal but because he was always sitting around on his phone playing and half doing his job. So let me see.... do I keep a brand new camper which I feel I paid a little too much for, or do I get my old camper back with a roof that I will have to replace even though we did the maintenance and the new service guy as well as the others who looked at it 100% felt that it was a company defect. After the new service manager saw our dilemma, he sent in new pictures that clearly showed the problem unlike the previous pictures which were taken in the dark. For it to be covered by Forest River it had to show a 6 inch diameter bubble. It was only showing a 5 1/2 inch bubble. You've been warned. If you're needing parts for your RV that you can fix then order them online or find a mom and pop shop that can help you out. If you're in Mississippi or a close state and know of an awesome place with awesome service for RVs that has ratings and people that can back it up please shoot me an email. jndcockrell@yahoo.com. We just so happen to be looking for a new future service department. I also noticed, as I was reading through the comments, they give reviews for themselves. Now you know it's bad when you have to do this. STAY AWAY!
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1 comment
Anonymous
#1737128

Only a complete fool buys from camping world.

Review
#1439934 Review #1439934 is a subjective opinion of poster.
Cons
  • Taken advantage of
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Share my experience

Never buy from Camping World again

1.8
Details
I purchased a brand new 2017 Stryker 3112 right at 50k from Richmond Indiana Camping World. Sales people were great. Sold me everything under the sun. Bought feb 2017 delieveres to my home 2 weeks later. 1st camping trip was manorial day in May. Awning would not retract so I had to roll it in by hand while wife push button also no hot water. Called service set up an appointment to drop off the following Saturday. I arrived at 9 am as instructed and waited 5 hours to be checked in. I recieves a call from service 2 weeks later that there was a problem that ( I ) had to have hit something because the roof had a 3’ long tear in it. I ask for pictures and they sent 2 which it was tore and the plywood was showing. The plywood had no signs of any water damage nor did any ceiling or walls have any water damage but they said he had to have come to them that way. Indiana springs are notorious for being wet and stormy. I had to replace the roof at a cost over 8500.00. Camping World would not start or even order the material until my insurance company came and approved the cost. So this is now June. They have my camper from the end of May until mid Aug with no updates return phone calls or answers when I drove to check on my now 58k camper. I called the main office and told them what had went on and they said someone would contact me within two days. The end of Aug I get a call my camper is done come pick it up along with a check for another 1250.00. I go to pick it up and the roof looks fine. I check the awning it goes out and won’t retract. I walk thru my camper and there are parts to someone else’s camper on the bedspread in the master bed room. Parts that did not belong to my camper let alone on my bed spread. The bathroom ceilings fans had not been out back together after being removed to replace the roof nor was the AC cover. Service said they get right on it. 6 hours later I’m leaving awning still doesn’t work. They sent a tech to my house and replace the motor on the awning 3 times with the same result. Spring of 2018 we take camper on our first trip to find that the AC now does not blow in the living room kitchen area but does in the garage and master bedroom awning still goes out on its own won’t retract unless I roll it while button is pushed. I decide I would take camper to another camping world for different hopefully better service in oct 2018 as I purshaces the full extended warranty where I would spen no more than 100 dollars out of pocket on any repair they camping world. I take it to the Greenwood Camping World in Indianapolis. I explain the poor service poor communication and just want my camper correct. I’m told they hate to work on something someone else has worked on but would take a look as it was another Camping World. Received a call today 4 weeks later that the awning nor AC vents are covered under the high dollar warranty I purchased and I would need to pay another 540 dollars to get my camper fixed. I guess I’m not sure what the 3000 dollar extended warranty covers and was also told that to preserve my paint finish on the exterior I really need to have a lifetime clear sealer put on it for 1100. I said that’s funny because it was bought and paid for over a year ago when I bought the camper. Like I said they have good sale people. I will never do business with this company again. I will drive 500 miles out of my way or past Camping World to get better service.
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Review
#1439828 Review #1439828 is a subjective opinion of poster.
Reason of review
Bad quality