Camping World
Reviews and Complaints
Pretty but more problems than its worth!
- Sales assistance
- Friendly staff
- Nice
- Not quite completely honest
Preferred solution: Price reduction
Never Again
- Would believe anyone there
Preferred solution: Let the company propose a solution
Poor communication, broken product, lack of communications from Camping World
- Poor service department
- Product defective when purchased misrepresented
- Inability to ever answer the phone
Very unhappy
- No pros
- Poor customer service and defects to the camper
Poor management,liars,crooks
Preferred solution: Let the company propose a solution
Failure to properly complete warrantee work on keystone cougar rv purchased in April 2019
- Good value and variety
- Courtous staff
- Poor customer service and repair
- Lack for response
- Misleading information
Preferred solution: Make needed warrantee repairs to fix all the manufacturing issues associated with this product
Nightmare Jayco
- Read my review
- Total disregard for the consumer after the sale
Preferred solution: Full refund
BAD SERICE
1 review
2 helpful votes
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“BAD SERVICE”
7/3/18
We purchased a Bighorn Traveler fifth wheel from this Camping World in November 2017. We love our unit and we had a great experience with the sales team at CW.
They told us that one of the perks of buying from CW was that there are stores all over and a CW customer always has higher priority for service. They also told us that there would probably be minor things that we would find that might need fixed and unless it was a major problem keep a list and bring it back later to have things repaired all at one timeneeded. We took the rv to Florida for the winter and we did find some minor things and kept track of them. In May we called to make an appointment to have problems repaired.
We couldn't get in until July 2. We told them we were leaving on July 14 for a trip out west and asked if they could do some of the work when we brought it in and if they needed to order parts we would bring it back after we got back in August. We talked to them 3 different times and were assured that would be alright. We told them we would be able to leave it if it was going to be no longer than a week and we again were reassured that would be no problem.
We drove 150 miles to take the rv to them for our appointment. I am not sure why you need to make an appointment as when we took it in they said to drop it outside and they would pull it in the shop for diagnosis. We would hear from them in 48 to 72 hours. Then they would have to get an okay from Heartland to make warranty repairs and then have to order any parts needed.
One of the things that needed done was to calibrate the leveling system. That was one of the main things we needed and they would not even do that while we waited. We had a 10:30 appointment and that should not have taken long at all, but they said it had to be diagnosed before they could do anything. Where was the "priority service"?
We told them to forget it and hooked it back up and left. The last rv we bought from Paul Sherry and when they made an appointment to make some warranty repairs we took it to them and less than a week later we had it back with all repairs made. We drove this far because they had the unit we wanted and we had heard that service at the CW in London, Ohio was bad. Is this par for the course for service at all Camping Worlds?
If you are buying an rv from CW don't let the service priority sway you. The service is crap!
This is the review we made almost a year ago. Since that time we have taken it to CW in London, Ohio and our experience with them has even been worse. They were supposed to adjust the large slide and replace the seals that had torn because of the drag on the slide.
The entry door needed to be adjusted and the awning would not click into place when you closed it. They also installed a washer and dryer that I purchased from CW on line. At first they put in a drip pan but did not put in a drain for it. They also screwed up the vent pipe when they put it in.
They have since fixed the drain. We were told that since we were in Florida when we noticed the seals on the slide had either been replaced or had torn again they told us they would take care of it when we got home. We took it in April 21 of this year and were told they would have to get permission from Heartland and get the parts in. We are still waiting.
Have called numerous times and gone there to talk to them about the repairs. If we get thru on the phone we are told they will call back with the info and they never do. We are still waiting for things to be fixed that should have been done over a year ago.
Wish we had kept our old RV. We will NEVER buy from Camping World again no matter where the dealership is.
Preferred solution: Deliver product or service ordered
Very Unhappy Customer
My Name Is Michael Obrien, I Purchased My Travel Trailer 20th sept During The Walk Thru Before I Purchased I Was Told The Hot Water Was Leaking And They Would Order A New One From Manufacture, Some One At Berkley Forgot To Order At Least That Is What I Have Been Told I Picked The Trailer Up On Friday 20th of October Also Was Supposed To Have Another Walk Thru Talked To Service On Monday 16 October They Were Going To Pass It On To The People Who Handle That Part They Did Not As They never Received That Message From Service Dept. I Waited 2.5 hours Went In To Check When My Walk Thru Will Be He Said Not On My Schedule , Was Not Passed On To Him Finally Around 130pm They Brought It Around The Out Side Of Trailer Was Dirty Inside Of Trailer Was Dirty As They In Stalled a Tv Hanger that Monday Ask The Man Why Is This Dirty He Could Not Answer Me And Did Not Want To.
I would send you pictures but I can only thru text 860859**** if you can the pictures are the proof. also on the 20th Of October Same Day My Jeep Went Into There Garage To Have Hitch Installed, They Wanted Me To Get The Electrical Done At Uhall 7 Way As They Wanted Which I Did They Were Supposed To Hook It Up As Uhall Did The Wiring When It Brought Out To Me I Was Told They Did All The wire Hook Ups Except The Electric Breaks And The Wire That Runs The Trickel Wire To The Battery And The Top Running Lights On The Trailer.Iwas Told They Don't Do Electric Breaks There???. I Told Them I Have A Two Hour Ride Back To Groton Ct How Am I Going To Do That They Said Just Take It Easy It Should Be Alright I Quote Should Be I Was Beside Myself My Wife Could Not Believe What She Was Hearing We Are Both In Our 70s, Can You Imagine How We Felt??? After Waiting A Full Month To Pick It Up I Have already paid For The 1st Payment On My Loan And Paid A Full Month For Storage.
Three Round Trips Up There From Ct. And Know I Have To Bring My Car To Jeep Dealer Tomorrow To Hook Up Trailer Breaks An Running Lights Around Another $300.
They Were Bragging That Kevin From Shark Tanks Owns All Of Camping Worlds, That's Great But How About Us The Little Guy That Was Treated With Disrespect And Forced To Drive A Trailer With Out Breaks I Should Report them Can Not Be Legal And A Place That Sells All Those Different RVS They Don't Hook Up Electric Breaks For Them Either Believe Me When I Tell You This Is Not Right I Would Love To Talk With Kevin He Needs To Know These People Are Not Representing Him In The Way He Would Want it To Be I Am Very Disappointed In Camping World, And Very Said A Lot Of Heart Ach Over This You Can Not Treat People Like This. They Are Very Good Taking Your Money But Sales men They Are Don't Know You After You Sign The Papers Thankyou For Letting Get This Off My Chest Michael OBrien 85 Crown Knoll Ct Unit 110 Groton Ct 06340 8****87195
Camping world has issues
Big Mistake I made
Total Miss Communation In Berkley
- Just like car sales men
- Once you sign they dont you
- Sals manager lack of concern
Preferred solution: Let the company propose a solution
Stay away from them
- Failure to fix problems
Preferred solution: contact me
Insider Remorse
They don’t seem to want to sell anything
- Mislead and wasted our time
- Poor service
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When they say they don't work on the chassis, it usually means they do not work on engine, transmission, etc. This is not unusual because those items are beyond a dealers expertise.
They should fix all the issues you have with the "house" portion. They should also offer to take it to a repair center that will work on the transmission.