Karen Bsy
map-marker Green, Ohio

Pretty but more problems than its worth!

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my husband and I bought a 2016 Winnebago Forza with 20 000 miles on it. Our salesperson, Tim, assured us it would be gone over completely before we took possession . Well, i dont know what they went over but there are more issues with this piece of crap than you can imagine! Passenger chair was non functional and foot rest broke off first time i used it! Fuel door broken and had to be taped shut. Hood on front of coach had two locks but only one worked. Started out as a lot of little things and then, when in Canada, my husband couldn't get the thing in gear to leave. It would go into teverse but not drive. It wad a rainey morning and after about 45 minutes it finally went into drive. Well today we had the same issue. Dropping it off at Camping World for a 10:30 appointment to take care of all the other problems and niw wr have this one to add! They told us they don't do anything that has to do with the chassie but wouldn't this be transmission problem? Well guess we'll see how this is handled!
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Pros:
  • Sales assistance
  • Friendly staff
  • Nice
Cons:
  • Not quite completely honest
Reason of review:
Problem with delivery

Preferred solution: Price reduction

1 comment
Guest

When they say they don't work on the chassis, it usually means they do not work on engine, transmission, etc. This is not unusual because those items are beyond a dealers expertise.

They should fix all the issues you have with the "house" portion. They should also offer to take it to a repair center that will work on the transmission.

Roger L Mzs
map-marker Chichester, New Hampshire

Never Again

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After purchasing a camper I was told the few issues would be taken care of After taking delivery and setting up we found it was never cleaned or anything they promised done After being lied to many times I was told to bring it back for repairs all the parts where in after 6 weeks Camper was there for a week and when I returned to pick it up they said still waiting for parts When I tried to hook up to it the trailer Wouldn’t lock on to my truck After a while service came out and said the tongue will need to be replaced After a week we are still waiting I would never purchase or recommend this company full of liars and employees with I don’t care attitudes
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Cons:
  • Would believe anyone there
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Teyona Ann
map-marker Logan, New Jersey

Poor communication, broken product, lack of communications from Camping World

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We purchased a 2015 Grey Wolf 26RR toy hauler on March 30th 2019. Two days after purchase, we discovered the heat was extremely intermittent and would not lite consistently. Camping World (salesperson: Justin Hultch and service manager: Josie Meyer) were immediately notified and informed us that we would hear back from them within the week. Service technician contacted us and attempted to troubleshoot over the phone, but no solution could be found. Josie said she would further investigate and get back to us. Eight days after purchase, Virginia had it's first warm day and we attempted to use the AC in the hauler. At this time, we discovered the air conditioning did not work. It would not blow any cool/cold air once so ever. Once again, Camping World was notified immediately both by a phone call to the service manager and by an email to the service manager and salesperson (same as above). We received a reply 3 days later by the service manager asking for more details. After going back and forth for approximately two weeks, we were instructed to bring the toy hauler to our local Camping World in Virginia. After a one-month wait to get the hauler in to be diagnosed, it was determined that the AC needed to be replaced. The problems with the heater could not be replicated, therefore, they recommended a full service and voltage check on a heating unit. This information was sent to the Camping World in New Jersey - no reply was given to me once so ever. A week later, the Camping World of Virginia, informed me that the New Jersey Camping World refused to fix any of the issues. Also, that I would be responsible for the ~$140 diagnostic fee after being instructed by the New Jersey company to bring it to the VA Camping World. New Jersey never responded to our inquires or kept us informed of any of this. After attempting to contact with a New Jersey company for 2 weeks (nearly daily) leaving messages (email and voicemail) for the general manager, Thomas Robson, with no response. I contacted Camping World Corporate and filed a complaint. After no response for 4 days from corporate, I contacted them again and corporate placed another note in the case file. That day, 6/5/19, the service manager, Josie, from the New Jersey store contacted me - saying the GM had denied the claims. This information was already relaid weeks earlier by the VA store. I informed Josie that I wished to speak to the GM. NJ's GM, Mr. Robson, called later that afternoon and claimed the service manager denied the AC/heating claim and he would not be covering any repair costs due to the situation happening almost three months after purchase. I reiterated the beginning of the ordeal starting 2 days after purchase (reviewed the multiple email chains, voicemails and messages) and the 3 month delay was on the part of Camping World. Mr. Robson stated he would "think" about fixing the AC and to forward him information about the AC and needed repairs. Also promised a return phone call buy Friday 6/7/19 or Saturday 6/8/19. Never hearing from him, I attempted to contact him (via phone) once that Friday, twice Saturday and three times on Monday 6/10/19. Leaving messages every time with no response. I am extremely disappointed with multiple aspects of Camping World's business and corporate office's behavior. The lack/delay/absent communication is unprofessional. Corporate merely forwarded the original compliant to the NJ store, which did nothing to improve communication, address the problem or find a solution. It was back into the terrible circus this whole buying experience has been. Our purchase cost was average for a good, working trailer. My expectations for a used trailer are not high. I completed a significant amount of cosmetic and maintenance repairs immediately after purchasing. A working AC and heat as advertised and conveyed is my expectation. Not having 40 gallons of stagnate human waste within the black water tank is also my expectation - we are still having issues completing flushing due to this material being static for so long. It's frankly disgusting. The complete lack of response, poor communication and no attempt for resolution from Camping World management and corporate office has been upsetting, thoughtless and completely unprofessional. This two and half month process has been a terrible testament to how Camping World treats customers and values their products. It would be greatly appreciated if someone from Camping World Corporate Headquarters could contact me and attempt to move towards a solution/resolution for this entire situation. However, I am feeling my options are limited due to Camping World's poor response and plan to reach out to the Better Business Bureau and begin the complaint process.
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Loss:
$1200
Cons:
  • Poor service department
  • Product defective when purchased misrepresented
  • Inability to ever answer the phone
Reason of review:
Poor customer service
chad h Gid

Very unhappy

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on june 4th 2019 i bought a torque t-31 camper on august 3rd 2019 we went camping and tried to use the generator and it wouldnt work. under the generator on bottom of camper there are 2 holes that are vent hole that have no screens or anything and squirrels got in and chewed through the wires and hoses on the generator. so that monday i called camping wold of toledo. i was informed that it wasnt their problem and to call the manufacturer.during the camping trip i put the tarp down to the toy hauler and it was consumed by carpeter ants and their eggs at this point we have never used the tarp.the awning has a small tear in it also.i spent a lot of money for this camper just to be told that you guys dont mess with generators or cover rodent damage.was finally told to bring the camper back which they have had a month now. i was forced to start an insurance claim which i feel was not my responsibility. i was told that i should modify the camper to take care of this, im sorry but i did not buy a brand new camper to have to modify it. on top of this they cant tell me when im getting it back and i have trips planned and cant continue to drive the 90 miles to camping world to pick it up for a weekend and have it back monday. again its been almost a month that they have had it and wont even prorate my payments while they have it. customer service was horrible in helping me to the point where i threatend to bring it back with a letter from my lawyer. it wasnt until i said this that they finally said oh yeah we will help you. this was after a week of calls and camping world kept telling me it is my problem not theirs. i feel like all they care about is selling the camper and after that we are on our own. i am very displeased and almost to the point of giving up on the camper and camping world. thank you for your time chad hall 260-645-****
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Loss:
$4000
Pros:
  • No pros
Cons:
  • Poor customer service and defects to the camper
Reason of review:
Damaged or defective
no t Qhj

Poor management,liars,crooks

I used to work at camping world and was unjustly fired after almost 4 years. The GM at that time Donny mason has no management schooling or leadership schools. he threw the previous GM under the bus to get the GM job in Oklahoma city. From there he worked his way into a regional vice presidents job. Now he he is a regional president I guess. He is a liar ,crook,and only cares about himself. The managers at the stores he is over is just like him.
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Reason of review:
Work Experience or Job Application

Preferred solution: Let the company propose a solution

Francis N Toq
map-marker Saint Augustine, Florida

Failure to properly complete warrantee work on keystone cougar rv purchased in April 2019

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I have a lemon rv purchased through the Gander Rv located in St Augustine, Florida. I have returned it 6 times since purchase. Each time they claimed either there was no problem or it had been properly fixed. It has spent the majority of the time since I owned it on their lot waiting for repairs that could have been fixed in less than a week.
View full review
Loss:
$50
Pros:
  • Good value and variety
  • Courtous staff
Cons:
  • Poor customer service and repair
  • Lack for response
  • Misleading information
Reason of review:
Warranty issue

Preferred solution: Make needed warrantee repairs to fix all the manufacturing issues associated with this product

Rachel Tse

Nightmare Jayco

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We needed to trade our big, old travel trailer in for something smaller, and we are regretting it now! A year ago we traded our 36' travel trailer in at Camping World in Wood Village, OR for a brand new Jayco Jayflight. We took a huge hit on the trade-in (we got less than 50% of what we still owed), but needed a smaller trailer. After a nightmare with financing the new trailer, we took a huge financial hit registering it in Colorado. A year later, the "maintenance-free"batteries are shot, the water pump doesn't work, and the refrigerator was installed incorrectly, and doesn't work... it has been at the Longmont Camping World for repairs all summer (because the Camping World in Golden refused to return my numerous requests for an appointment in the Spring), and they just told us they have to remove the entire roof! It is 1 year old, and an expensive piece of garbage. I'm so disappointed! We were told the roof and refrigerator might be covered under warranty, but not the garbage batteries they put on it, and not the water pump (even though we winterized it according to the owner's manual). We were told this was a "well-built" trailer, but that is obviously a lie. I'll NEVER spend another dime at Camping World!
View full review
Loss:
$35000
Cons:
  • Read my review
  • Total disregard for the consumer after the sale
Reason of review:
Bad quality

Preferred solution: Full refund

Carol W Pdz
map-marker Rossford, Ohio

BAD SERICE

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Sad

1 review

2 helpful votes

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“BAD SERVICE”

7/3/18

We purchased a Bighorn Traveler fifth wheel from this Camping World in November 2017. We love our unit and we had a great experience with the sales team at CW.

They told us that one of the perks of buying from CW was that there are stores all over and a CW customer always has higher priority for service. They also told us that there would probably be minor things that we would find that might need fixed and unless it was a major problem keep a list and bring it back later to have things repaired all at one timeneeded. We took the rv to Florida for the winter and we did find some minor things and kept track of them. In May we called to make an appointment to have problems repaired.

We couldn't get in until July 2. We told them we were leaving on July 14 for a trip out west and asked if they could do some of the work when we brought it in and if they needed to order parts we would bring it back after we got back in August. We talked to them 3 different times and were assured that would be alright. We told them we would be able to leave it if it was going to be no longer than a week and we again were reassured that would be no problem.

We drove 150 miles to take the rv to them for our appointment. I am not sure why you need to make an appointment as when we took it in they said to drop it outside and they would pull it in the shop for diagnosis. We would hear from them in 48 to 72 hours. Then they would have to get an okay from Heartland to make warranty repairs and then have to order any parts needed.

One of the things that needed done was to calibrate the leveling system. That was one of the main things we needed and they would not even do that while we waited. We had a 10:30 appointment and that should not have taken long at all, but they said it had to be diagnosed before they could do anything. Where was the "priority service"?

We told them to forget it and hooked it back up and left. The last rv we bought from Paul Sherry and when they made an appointment to make some warranty repairs we took it to them and less than a week later we had it back with all repairs made. We drove this far because they had the unit we wanted and we had heard that service at the CW in London, Ohio was bad. Is this par for the course for service at all Camping Worlds?

If you are buying an rv from CW don't let the service priority sway you. The service is crap!

This is the review we made almost a year ago. Since that time we have taken it to CW in London, Ohio and our experience with them has even been worse. They were supposed to adjust the large slide and replace the seals that had torn because of the drag on the slide.

The entry door needed to be adjusted and the awning would not click into place when you closed it. They also installed a washer and dryer that I purchased from CW on line. At first they put in a drip pan but did not put in a drain for it. They also screwed up the vent pipe when they put it in.

They have since fixed the drain. We were told that since we were in Florida when we noticed the seals on the slide had either been replaced or had torn again they told us they would take care of it when we got home. We took it in April 21 of this year and were told they would have to get permission from Heartland and get the parts in. We are still waiting.

Have called numerous times and gone there to talk to them about the repairs. If we get thru on the phone we are told they will call back with the info and they never do. We are still waiting for things to be fixed that should have been done over a year ago.

Wish we had kept our old RV. We will NEVER buy from Camping World again no matter where the dealership is.

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Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Groton, Connecticut

Very Unhappy Customer

My Name Is Michael Obrien, I Purchased My Travel Trailer 20th sept During The Walk Thru Before I Purchased I Was Told The Hot Water Was Leaking And They Would Order A New One From Manufacture, Some One At Berkley Forgot To Order At Least That Is What I Have Been Told I Picked The Trailer Up On Friday 20th of October Also Was Supposed To Have Another Walk Thru Talked To Service On Monday 16 October They Were Going To Pass It On To The People Who Handle That Part They Did Not As They never Received That Message From Service Dept. I Waited 2.5 hours Went In To Check When My Walk Thru Will Be He Said Not On My Schedule , Was Not Passed On To Him Finally Around 130pm They Brought It Around The Out Side Of Trailer Was Dirty Inside Of Trailer Was Dirty As They In Stalled a Tv Hanger that Monday Ask The Man Why Is This Dirty He Could Not Answer Me And Did Not Want To.

I would send you pictures but I can only thru text 860859**** if you can the pictures are the proof. also on the 20th Of October Same Day My Jeep Went Into There Garage To Have Hitch Installed, They Wanted Me To Get The Electrical Done At Uhall 7 Way As They Wanted Which I Did They Were Supposed To Hook It Up As Uhall Did The Wiring When It Brought Out To Me I Was Told They Did All The wire Hook Ups Except The Electric Breaks And The Wire That Runs The Trickel Wire To The Battery And The Top Running Lights On The Trailer.Iwas Told They Don't Do Electric Breaks There???. I Told Them I Have A Two Hour Ride Back To Groton Ct How Am I Going To Do That They Said Just Take It Easy It Should Be Alright I Quote Should Be I Was Beside Myself My Wife Could Not Believe What She Was Hearing We Are Both In Our 70s, Can You Imagine How We Felt??? After Waiting A Full Month To Pick It Up I Have already paid For The 1st Payment On My Loan And Paid A Full Month For Storage.

Three Round Trips Up There From Ct. And Know I Have To Bring My Car To Jeep Dealer Tomorrow To Hook Up Trailer Breaks An Running Lights Around Another $300.

They Were Bragging That Kevin From Shark Tanks Owns All Of Camping Worlds, That's Great But How About Us The Little Guy That Was Treated With Disrespect And Forced To Drive A Trailer With Out Breaks I Should Report them Can Not Be Legal And A Place That Sells All Those Different RVS They Don't Hook Up Electric Breaks For Them Either Believe Me When I Tell You This Is Not Right I Would Love To Talk With Kevin He Needs To Know These People Are Not Representing Him In The Way He Would Want it To Be I Am Very Disappointed In Camping World, And Very Said A Lot Of Heart Ach Over This You Can Not Treat People Like This. They Are Very Good Taking Your Money But Sales men They Are Don't Know You After You Sign The Papers Thankyou For Letting Get This Off My Chest Michael OBrien 85 Crown Knoll Ct Unit 110 Groton Ct 06340 8****87195

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2 comments
Guest

Must be substitutes for periods.

Guest

What is your obsession with capitalization about ?

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Anonymous
map-marker Rio Vista, California

Camping world has issues

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Camping world has issues
Omg, paid cash for a new Rv. Never again. I think the Vacaville camping world is terrible. Their GM has no concept of how to show and or extend customer service. I called the complaint number and received a call back from the person i complained about!! The GM. My RV is going back in for service again tomorrow!! With no compensation for our time, expenses, or inconvenience. The dealership even failed to put our temporary plates on and left wires hanging down from the chassis!! I tried to call again to complain and after being on hold foe 20 mintes, i decided that Marcus does not care. This should have been a good experience, instead this has caused me nothing but stress.
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Reason of review:
Poor customer service
Mike M Jyk

Big Mistake I made

Biggest Mistake of my Life First let me paraphrase that I know this email will fall on deaf ears and end up in the trash, from the reviews I have read that is how you treat customers. Working with the store in Woodstock GA. I went on line and found the camper I wanted but it was in Savannah GA, My wife and I went to Woodstock store and asked if they could get it, I was directed to Carl Story whom I was told was the "Sales Manager". We were ready to buy and had check book with us. We negotiated a price that included a washer/dryer and a pullrite superglide hitch, and gave a $3000 deposit. Carl ran my wife's credit and came back with a 780 score and said he could get us 180 mths no problem. He said they would send for the unit and keep me posted. This was 9/3/18. I had sent an email on Wednesday 9/5/18 no reply. I followed up again Friday9/7/18 and Carl said it came in late Thursday. We went on Sunday 9/9/18 to look it over and approve, which we did. At that time we decided to pick it up the following weekend so they would have time to organize financing and get the hitch in. On Tuesday 9/11/18 I again had to reach out to Carl and Austin regarding the financing. Carl sent back stating 8.4%, 144 mths and my wife credit score was 714. Needless to say we panicked thinking someone was stealing her identity. I requested the credit report from Carl, I never received it which we have a legal right to. I had no choice but to get my own financing which I did not want to do. I emailed Carl this and he lightly said he picked up the wrong credit report, that it was someone with a similar name. I got my own financing and emailed again to set up a day and time to pick up the unit. Sales rep Austin chimed in stating we could pick it up Saturday, he is new and did not really know what was going on. I replied to him that they needed to put in the hitch. Austin said they could do that while we were doing final paperwork. My wife and I were excited. We showed up 10:00 am Saturday 9/22/18 to go through orientation and have the hitch installed. While they were putting in the hitch we finished the paperwork and handed over a check for $40,000. I went out to check on the hitch and was surprised to see the wrong one installed. I reported this to Carl and he went to check. He came back with the manager and apologized and blamed the parts department. My wife was getting very upset at this point so we left with the promise the new one would be here Tuesday or Wednesday. We agreed to come back Saturday 9/29/18 to have the correct one installed and pick up the unit. We showed up at 10:00 am Saturday 9/29/18. We walked to breakfast while they were to be installing the hitch and when we came back the truck was back in the parking lot. I looked in the back and "surprise" no hitch. Carl made eye contact with my wife and went running to the back to hide as my wife was watching him. He sent a 20 year old kid out to give us the bad news that they had ordered the wrong mounting rails. The young man said they found the correct mounting rails in Conyers GA and could have them for installation Sunday morning. I went home and after cooling down I emailed the real Sales manager Eric Jarvis as to what has happened so far and how dissatisfied and heart broken we are. I noted that this was unacceptable and demanded they make it right as we have now lost 2 weekends without the camper. I insisted on an extended warranty to be 5 years beyond the 2 year Jayco warranty. Eric apologized and said he would be there in the morning to meet with us. Sunday 9/30/18 11:00 was the appointment to have the correct hitch installed and finally pick up the unit and meet with Eric. Sunday 10:30 I emailed Eric to make sure the parts were there and correct that we did not want to waste another trip. He replied that the rails they went to pick up were not correct. We would not have found this out until we drove there. MY WIFE IS IN TEARS WANTING TO SCRAP OUR WHOLE ADVENTURE. Also, not once has anyone reached out to me ever! I have had to initiate all the communication. 1/11/19 Saga continues 10/6/18 I went in to pick up the camper and meet with Wes the GM. We had a productive discussion, he apologized and offered me a ladder and the 2 year warranty extension to take effect after the 2 year Jayco warranty expired. Of course Wes did not follow through and I still have not received this in writing. I have the offer recorded for anyone that cares. I picked up the camper and took it home. I took it to my work place parking lot to practice backing up when I was done my wife took a picture of truck and camper to post our excitement on social media. My brother in law whom has been pulling a fifth wheel for ten years replied that the trailer was riding 2 – 3” to high at the truck and would put extra strain on the rear axle of the trailer. Back to Camping World. I will say that the head mechanic there was very helpful. He took the unit in and raised the pin box so the trailer would ride level. Only took 4 hours. We took our first outing (shake down) and all went well. So, a few weeks later we took the Grand Kids out for a weekend. We lost power to the refrigerator, tv and an outlet. As I was looking under the trailer where the wires come in for that side of the camper I noticed, a bracket not secured to the slide. Not a support bracket, I think it protects the wiring harness. 11/16/18 Back to Camping world, I old them of the electrical issue and the bracket, showed them a pic of the hanging bracket. Todd wrote up a ticket and said it would be 3 weeks. I had no plans so that was fine. About 3 weeks later he emailed I could come get the camper it was fixed. I replied did they fix the bracket, he said if they didn’t it would be attached when I got there. Of course, it was not attached. Todd sent out a tech who crawled under the camper came out and said he had to order one, the weld was broken, he also took pictures of where it damaged the skin from the inside. I am not even going to try and pursue that one. I left the camper. This was early November 2018. A couple weeks later Todd emailed they were waiting for approval from Jayco for the Warranty. 2 months old at this time. He then emailed stating the approval came through but they could not find the part on the website and had to send a picture to Jayco for the part. He also said they were closed for the Holidays. Holidays have passed and I emailed Todd and Wes the GM that I wanted my trailer and I wanted it fixed. They have now had the camper longer than I have and I am making payments. I suggested taking the part from another Jayco to put on mine and replace the borrowed one when it came in. Todd replied he understood my frustration but did not have authority to do that, he would talk to Wes. I have heard nothing since. Wes emailed me on 1/14/19 that they would find the part or take off another unit and have it done by weeks end 1/18/19. Today 1/14/19 I was informed the parts would not be in until 2/11/19 due to a shortage. I believe I am just being lied to at this point. If at all possible I would love to get my money back and be done with your company forever, however I know this cannot happen and that nobody really cares, I am only 1 customer amongst thousands. All I can do is send you this email and post negative comments on social media, file a BBB complaint and give low scores on surveys. I work a manger job at The Home Depot and if one of my associates ever treated a customer this way it would be immediate termination. Thank you for your time.
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Reason of review:
Warranty issue
5 comments
Anjel Qir

facts thank you! we will stop this scam together

Anjel Qir

book is coming out from whistleblower inside cw...could use your story - if its ok with you? i dont use names ?

Guest

Too long and boring to read in its entirety. Moses nailed it in ten sentences.

Guest

Yep, that's the usual CW way of business, AFU.

Anjel Qir
reply icon Replying to comment of Guest-1634700

your info would be a wealth to add to my book ...im a whistleblower that worked at cw...dont want names just want to use your story ?

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michael o Yfr

Total Miss Communation In Berkley

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Purchased Trailer Aug 18TH ,in walk thru hot water heater was defective, some one forgot to order it after many calls manager says its on ups truck, week later call again, service person says has not been ordered yet,but will order be today manager lied to me. after 28 days of waiting to pick trailer up another walk thru was promised get there no walk thru on the board called a week eaiiler for this appointment my jeep was to put hitch on they would not wire the jeep had to go to uhall in ct there at berkley all wired up except brakes for trailer they would not do it no lights for running on top just brake and flashers sent me two hours back to ct no trailier brakes there reply just go easy I wonder why they can not wire a trailer in the bunisness of selling rv, trailers by the way the final walk trailer was dirty out side and debree on the floor and counters I asked why is it not clean could not get one this is only the tip of the ice berg of what happened to my wife and I ,and I will try my best to talk to the owner kevin he needs to know how we were treated it was sad I will never go back again. kevin if you get this you should contact me these people are doing your reputation, wrong I was screwed badley and very up set and still am .
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Loss:
$600
Pros:
  • Just like car sales men
Cons:
  • Once you sign they dont you
  • Sals manager lack of concern
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

William E Raf

Stay away from them

This is second time screen has showed, use my info and contact me for explaining if not found...
View full review
Loss:
$800
Cons:
  • Failure to fix problems
Reason of review:
service warranty problems

Preferred solution: contact me

Anonymous

Insider Remorse

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I worked as an Accounts Payable Clerk at the Northeast Regional Accounting Office for Camping World. During my time there I observed the following; 1. Intentionally overcharging customers Sales Tax and Registration Fees. The company refunds these overcharges, but most customers finance (loans) and this extra money (sometimes thousands of dollars) accumulates interest for months before a refund is issued. This rips off the customer and gives the accounting department unnecessary work. 2. At least one location I worked with intentionally added after-market warranty packages without the customers’ consent, hoping the customer would sign without noticing. The customer would eventually notice, and again—this rips off the customer and creates more work for the accounting office. 3. I lost track of all the customer settlement checks I had to issue for this company. An unusually high volume of customers retain a lawyer after doing business with this company. I resigned due to ethical conflicts and stress. I can’t in good conscience recommend anyone work there or do business with them.
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1 comment
Guest

I am also a former employee. I am glad to know that you too made the choice to move on because you have morals and values.

I saw the dumping of black tanks on the soil at the dealership that I was at, diesel fuel going into the sewer system intentionally, favoritism, discrimination, ordering more product than needed for a customer job and billing the customer for all of it, creating warranty work. The list goes on.

Rock Kgk

They don’t seem to want to sell anything

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We went to the Bossier City Louisiana location about 2 weeks ago and told the salesman they paired us with what we were looking for. We wanted a new 2019 or 2020 Jayco Pinnacle around a 36-40 foot. He did not have any on the lot, but said he would look to see what was available and call us. He called the next day and said he had one on the way there. We have not heard from him since. We found some at other locations and talked deals with them, but decided to give The Bossier location another chance. We called them first thing this morning, salesmen were busy so we left message— called 2 hours later still busy, left another message. About an hour later I was going to call the manager to see if they are interested in selling a camper or not but no one answered the phone . We called 5 different times with no answer. We finally called the salesman’s cell phone and were told that he didn’t know what kind of RV was coming in or when it would be there and he couldn’t look it up because his computer was slow. He said he would ask the manager and call us back! That was 2 hours ago and no word from him!! I don’t feel like they want to sell a camper or this guy doesn’t ’ Know his business very well. We have been talking about this with friends and people we work with and have been told that their service is terrible and we need to go somewhere else to buy our RV!! We had $70,000 ready to pay for one, but they have lost that sale
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Cons:
  • Mislead and wasted our time
  • Poor service
Reason of review:
Not as described/ advertised
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