Latest review first
Camping world charged $1,900 for repairs and didn't deliver
I contaced camping world and made arrangements to have the generator fixed, have a satelite receiver installed and a few other issues, before our 3 week vacation. We scheduled for the Motor Home to go in 4 days before our vacation started. We were told there should be no problem getting it taken care of, in fact they would have it done in two days. On the morning of the second day I received a call telling me the generator needed a starter, and they would call me right back with an estimate. Later that afternoon I received a call telling me it would probably be best if I took the Motorhome to the generator dealer and have them fix it. Because the generator dealer could not get to it for two weeks I called Camping World back and told them they would need to complete the repairs. They told me they couldn't do it until the next week. I finally insisted that awas not acceptable. I then got a call back saying they would install the starter the following day, (now the third day). They also then informed me that they could not program the Satelite receiver they had just installed, (and charged $119 just to plug it in). Camping world said the unit would be done by the end of the day on the third day. We arrived to pick it up 20 minutes before closing and it was not done. They said it was taking longer and they still needed about 45 minutes and wanted to finish the next day. I refused because we were already late in leaving for our trip. They reluctantly agreed to keep working and finished up in about an hour. Two of the additional items we asked them to do, were to fix the refrigerator, it was not cooling on gas, and to install a trailer brake controller. When we hooked up our trailer we discovered the brake controller was not working. On the second day of our trip the refrigerator was just barely cool. We stopped by on our way out of town and they fixed the brake controller. They told us they could look at the refrigerator for nearly 2 weeks and it didn't matter to them that they had just worked on it. Then they told us that if a RV refrigerator lights but doesn't cool enough the only option is to replace it. Earlier this same person told me the purpose of my inverter was to convert 110v A/C to 12v DC. By the way after paying around $500 to have the generator fixed, it won't start again. I did call the customer service number for Camping World Headquarters. They told me someone would check into the situation and call me back. It has been more than a week and no call yet. I paid $1,900 for the repairs, my refrigerator still doesn't work, the dash air isn't cooling again, I had to call the satelite dish manufacturer and spend about 15 minutes on the phone with them to program the dish (camping world refused to make that call), my generator won't start. I WILL NEVER DARKEN THE DOOR OF A CAMPING WORLD LOCATION ANYWHERE.
Camping World in Rochester, New York - Lied, horrible service, wont fix an identified problem that they lied existed!
Where to start? Camping World Churchville, NY - HORRIBLE. We were told to steer clear and we found the used camper we were looking for and bought it anyway. Our pick up was horrible!!! They could care less about your time, your expense or what you want. After we got the pick up squared away we realize a week or so later they gave us the wrong hitch and sway bars. They were not strong enough to carry our camper!!! If my husband was not an engineer we may never have figured that out! I have three small children and they could have cared less for our safety. They changed them after we called every other camping world in the area to check that we were right. We also asked is there was water damage due to a red flag on the side and were told no. When my husband went up on top we noticed about 20 feet fb bubbling. After much complaining they came and picked it up. I told them we had a trip planned but they didn't look at it until the day before. Then they told us they were not fixing the damage. What??? We have had this camper 6 weeks and you sold us a badly damaged camper and lied when we asked you a direct question. They don't return phone calls and are frankly very poor business people. We are suing these people for fraud on our purchase. Stand behind your product!!! Absolutely disgraceful. STAY AWAY!!!
Camping World Ripped Me Off
I took my RV in for repairs. Furnace wasn't working, some lights needed replacing, a roof vent needed parts, elect. ignition for fridge wasn't working right. First they left many of the replaced light parts all over inside RV. Didn't actually repair the roof vent, but charged for it. Broke the regulator off my LP tank. Charged parts and labor for the furnace which still blows out the gas on the fridge and still will not light - not sure if I got the parts. There were other things I wanted updated, but they said the RV was too old and parts couldn't be found -- I found them easily online. Like many others, I will never go back and will steer everyone I know away from them. I got a few lights replaced, a couple of vent covers and not much else for almost 900 dollars. I contacted the corporate office where they apologized and said it would be referred to the regional office, of course there was no reply. This year I will have a portable electric heater if needed and will find a reputable repair shop to get it fixed.
Camping World in Boise, Idaho - 2010 Keystone Cougar.Sold us a lemon.
In June of 2010, we purchased a Keystone Cougar 5th wheel 28ft. We bought a lemon. Camping World, whom we bought the 5th wheel has had our RV more then we have. Broken pipes, leaking in the bathroom, broken awning, broken shades broken air conditioner. We have had to cancel camping trips because of the service, and have continually gotten the run around. They have accused us of doing these break downs. We have talked to many people who have complaints with their Keystone products because of breakages and bad service. Their main excuse is ordering parts. It has taken as long as 3 months to have been able to bring our 5th wheel home. Right now it is in the shop for 3 weeks and we just got a phone call that it will now be the end of the month. So much for camping on July 4th.
Beware of Camping World repair service
Camping World has had our RV in for repairs 3 times in the past 6 months. One time for 3 weeks. We still have the same leak and they caused other items to not work properly. They had it for 3 days this month and only fixed one stove burner. They would not return our calls, Did not mail list of ordered parts as agreed and now that we want to take it somewhere else for warranty work they are threating us. Also they stole a bag of quarters use for the laundry mat. This last item is petty but this company is nothing but a bunch of liars and theives Beware of using Camping World of Hillsboro, OR
Camping World in Dallas, Georgia - Poor Service
We purchased a New Fifth Wheel RV at Camping World, Woodstock 5 months ago. Once I got home I discovered they had wrongly connected my lights, and under inflated the tires. On my next trip I when pass their business and they reluctantly corrected both. Later I reported multiple defects in workmanship to them. My RV has been at their place of business half of the time I've owned it, once they contacted me to tell me all work was complete I picked it up and they informed me that only part of the items would be corrected under warranty and in addition I discovered they damage the exterior fiberglass and scratched my corian counter-tops. Their customer service and quality control is some of the worst I've seen. I will no longer do business with them.
Scared of Camping World
After our short experience with Camping World and reading reviews here I know my instincts to stay clear of these folks is spot on. We were headed home when discovered our windshield wipers had quit working and the ususal things we could check (fuses etc) did not work. Coming thru Little Rock, AR and stopped at the Camping World there. It was 3:30 pm (they are open till 6 pm and the service dept till 5 pm). The man at the desk just looked at us with a smirk on his face and said 'well it's almost time for us to close, come back tomarrow'. He then turned and walked away. Told my husband 'let's get out of here'. We just drove on home after checking weather and no rain in forcast. Told him I was not impressed with their 'don't give a *** attitude'.
Camping World mis-diagnosed and overcharged
I took my 1998 Pleasure Way (Dodge van conversion) into the Rocklin, CA Camping World service dept on Oct 1, 2010, and requested the following service: 1. Service the generator (oil change and air filter). I also mentioned that the generator was not turning on from the remote switch in the cab, and that it had not been serviced in a long time and was likely very dirty. 2. Repair a cracked drain under the kitchen sink 3. Passenger side mirror has play, see if it can be tightened to stay in place while driving. The service person said they could not service the generator if it would not start, and that there would be charge of $175 to diagnose the generator problem. I asked if that fee would apply if the generator could be started simply by resetting a circuit breaker. He did not know but a service supervisor finally agreed that there would not be a diagnostic charge if the problem were simply a fuse or a reset. I repeated for the service supervisor that the generator had not been serviced in a long time and asked him to see if it could be started without using the remote switch, per the Onan owner's manual. Later, I received a telephone call from the service desk advising that the generator service had been completed (evidently they did get it started), and that the switch problem DID require a diagnosis and that the problem had been traced to circuit board that would not take the remote start signal. He said it would be necessary to remove and reinstall the generator to replace a circuit board. The estimate for the circuit board was $244.44 and the labor estimate to remove the generator and replace the board was $325.00. He said it would take about four business days to get the board. I was away from my home state and could not spare the time to wait for the generator repair, so told them not to order the circuit board; I would have the repair done back in Colorado. He said the broken drain could be repaired with a flexible tube, but they could not get to it for several days, so I declined to have that done. The estimate to repair the line was $60 for parts and $250 for labor. They did not know how to tighten the mirror. He also reported that a rear spring was cracked and recommended that springs on both sides be replaced, but suggested that it be done by a Dodge service department. (The work estimate that I received when I picked up the vehicle referred to a "collapsed suspension leaf spring"). When I picked up the RV the bill came to $436.49 for the generator diagnosis, service, and included a $125 charge for the broken drain. I pointed out that the drain had not been repaired. The desk clerk tried to make me believe that I owed the $125 for a diagnosis. I pointed out that I had looked under the van before bringing it in for service and the leak was exactly where I had described. He called in a service supervisor who agreed to remove the $125 charge as they had only looked at and verified that the drain pipe was cracked. The final bill was $320. I drove part way home and at the first stop flipped the remote generator switch and it started right up. I have tested it numerous times since then and it starts every time, so there is evidently nothing wrong with the circuit card. Had I been able to stay in Sacramento for several more days, I would have paid hundreds of dollars for work that was not needed. I learned later while discussing this problem with a fellow RV owner that a known characteristic of the Onan generator in the Pleasure Way van is that if the auxiliary battery is low, the generator remote start does not work. All that was needed was to drive a few miles to charge the battery and it worked normally. When I got home I had my local mechanic put the van on a lift and three people made close inspection of all the springs, front and back, finding NO EVIDENCE of a cracked spring, nor were they collapsed more than normal for the weight of the vehicle. I bought two pieces of flex hose and a small section of PVC pipe at the hardware store for about $10.00 and repaired the drain myself; it took 1 1/2 hours working on a crawler in my driveway. It would take less time in a garage with a lift where one could move around more easily. In summary: The service at the Rocklin Camping World was expensive and grossly incompetent at best, and possibly fraudulent. Given that Camping World describes itself as an Onan qualified repair shop, I suspect the latter. I paid $175 for an unnecessary diagnosis. I paid $145 for service that amounted to an oil change, air filter and new spark plug in the generator; this is about twice what the same service would cost at my local garage.
Camping World in Canton, Ohio - Sirpilla RV's Rude Dude = No Sale
I recently went to Sirpilla RV in Akron OH and asked to test drive a class C RV to see if I could handle it. I was hoping to buy one at the RV show this winter, assuming I could drive/park/back it. The man, no gentleman, on duty asked if I was buying today and I explained what I wanted to do. He told me he couldn't leave the desk in case a real customer came in to buy. I told him he just lost a sale because I had passed 2 Rv dealers on my way to his. Fortunately, Camping World has mail order, because this firm has their store on premises, and I won't go back even for that. Camping World never responded to my complaint about him. So Beware!!!
Camping World poor customer care
I have had nothing but poor customer care by the Camping world in Lakewood NJ. They sold me a extended warranty for $4,000. and when I need it it was a joke , They charged me to just look at the unit. Fifty dollars before they would even summit it to warranty company, and come to find out guess who owns the warranty company yup Camping world. And when you call to talk to someone in service forget it , They never get back to you and you always get a answering machine. I for one would never spend a dollar in camping world again never. I will travel out of my way to buy my motor home stuff elsewhere
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