Latest review first
Campingworld Colfax, NC8615 Triad Drive Colfax, North Carolina 27235 888-551-6152336-996-6661 I was charged $518.30 to replace a toilet water valve, tighten items under the kitchen sink and test the water system (which I am now skeptical about). They refused to call...
Camping World- Bath NY LIERS FOR 9 MONTHS
TOOK MY RV IN FOR SOME WARRANTY REPAIRS. WENT TO PICK IT UP AND FOUND THAT THEY TRACKED MUD AND GREASE THROUGHOUT THE ENTIRE COACH. IN ADDITION THEY SNAPPED ONE SEATBELT EXTENSION AND SMASHED WOODEN ORGANIZER/CUP HOLDER. RETURNED COACH FOR REPAIRS AGAIN AND THIS TIME THEY ACTUALLY CRASHED THE COACH INTO THE BUILDING AND TORE A CHUNK OF FIBERGLASS OUT. THAT WAS REPAIRED AND WHEN WE RETURNED TO PICK UP, ALL OF THE COMPARTMENTS HAD BEEN UNLOCKED AND THE ENGINE COMPARTMENT LEFT OPEN. AS OF TODAY STILL WAITING ON NEW REAR LADDER AND SEAT BELTS. (9 MONTHS) CALLED THE DISTRIBUTOR OF SEAT BELTS, THEY NEVER ORDERED THEM AS THE HAVE STATED ON NUMEROUS OCCASIONS. STAY AWAY FROM CAMPING WORLD!!!!!!!
Camping world,Bath NY
Great and friendly relationship until after sale. Ordered part 3 months ago and no word after numerious emails and phone calls. Sales person wont return calls and we were suppose to be great friends when purchaseing. Parts just bad. no communication. Biggest complaint is with Parts. dont be dissapointed after the sale I am still waiting and waiting to hear from parts and will probably never hear from my sales person RH again Will not recommend Iam giving up on Camping world and staying clear. I am sorry this turned out this way. Praise to John and Andy who delivered.
Camping World in High Springs, Florida - Raised the price by around 5000.00
Went to camping world to trade in my heavy camper for one lighter so I could pull it with my truck. I bought it at a place they had just bought out. They told me to find something I liked and they would make sure I got a real good deal. ( called the shaft) So I found two I really liked couldn't make up my mind but there was a great big sale going on a grand opening sale had to make a dicision today. I kept asking them what they would give me for mine since I had not owned it more then 7 months and couldn't pull it with my truck. they kept saying they couldn't give me a price until I picked something out which I knew right here something was up every other lot I was at could give me at least a ball park figure one lady gave me a print out of the blue book they had for my camper which was more then most of the new ones they had on there lot and they were built so cheap. I picked one that was price at 17.9 actually both of the ones I picked were the same price when all was said and done the brught me the paper work mine ended up being 9,000. and theirs went up 5000. from 17 to almost 22 plus now they wanted 6 thousand down. I had already told them I didn't have another down payment I had used all the money I had when I bought the one I had which I was told buy their guys my truck would pull it. One other point I would like to make, the sales people at the new place were the sales people from the old place. So don't trust camping world. They also knew I am an old lady on oxygen given less then two years to live and we wanted this so I could go somewhere. They are scam artist. and down right theifs.
CAMPING WORLD SCREWED UP REPAIR- LIED
On 3/11/11 we dropped our camper off at Camping World Byron, GA to have water damage repaired. We explained to the service desk associate that we had a water leak and needed to have it repaired. She explained that it would cost approx. $3000 because the couch, step, and cabinet below the slide inside the camper would have to be removed. (This would be the first lie that we would be told) We approved the repair, and on 4/16/11 we picked up our camper and paid. $3205.55 minus coupons totaling 547.00. The bill of broke down to be $2608 for labor and $558 for parts. We were happy to have our camper back, and thought we were satisfied with the repair. We used the Camper in June 2011, and again in October 2011. On the October trip, in the middle of the night, the camper jerked. Later that day, my husband noticed that the slide room was leaning abnormally. He began poking around to see what was wrong. He found an access door inside the cabinet underneath the slide room. Upon moving this door he found that the pulley bracket had pulled out of the wall. One of the screw heads was rusted off, and the wood appeared to be splintered and rotten. He also saw that the board the pulley bracket was attached to had been cut down the middle. On December 28, 2011 we returned the camper to Camping World Byron, GA. And I stated that I was not satisfied with the work done in April. And that the water damage had not been fully repaired. Kim explained to me the "She did not work here in April." We left the camper. She explained that she would call us to let us know what was going on. Her comment that she did not work here in April, made me a little confused. I did not matter to me whether she worked there in April or not, because I was doing business with camping world, and the company was there in April. Therefore I decided to take a few photos of the cut board. On, January 10th, I received a voice mail from Kim, and I called her back at 4:42 pm. She explained that the current damage had been caused because there was not emergency stop on the slide room (LIE- there is a big piece of wood that stops the slide), and that no screws were rusty(LIE), and not lack of repair in April. She stated that she had the screws. She also explained that "Someone had re-wired our slide room backwards." (LIE- if a motor was rewired backwards it would not work) I asked her how this happened because Camping World(Byron, GA) had been the only service department to work on our camper. She also explained that they had found a service tech that had worked on our camper, and said that he said all of the work done on our camper in April had been done to the outside of the coach (Not what we were told in April). She explained to me that her service tech had 8 hours in the camper and we needed to make a decision on what we were going to do. I asked he how much the repair was going to cost and she said she would have to call me back. I never received a call with an estimate. On Feb. 7th, I received a voice message from Kim that said: "Mrs. Mixon, this is Kim from Camping World, my service manager asked me to give you a call. We really need to make a decision on this camper. Could you please give me a call and schedule an appointment for you to come in and see what we are dealing with. " I still had not received a phone call with an estimate. On Feb 10th, My husband and I made the decision to go and pick the camper up to take it somewhere else to be fixed. Because we were unsatisfied with the repair in April, and the diagnosis of the new damage, and felt that we were being Lied to and mislead. When we arrived at Camping world on Feb 10th, Kim explained that we had a problem and did someone forget to give her a message. She said that there was a $1500 ticket on the coach. I asked if the camper was fixed and she said "NO." (LIE) My husband asked to see the manager, and she said that we would have to come back on Monday . My husband asked to see the general manager. We explained the problem to the General Manager, and he agreed the $1500 ticket on a coach that had not been repaired was not right. We left camping world building and walked into the parking lot, and decided that we wanted to see the state of our camper. We walked back into the store and asked to see the camper. A different service tech walked us to see the camper. When we opened the camper door, we learned that the board that was cut in half when we brought the camper in has indeed been replaced and the slide motor was gone. Work had been done on the camper, Lied to again. I noticed a screw laying on the sink, picked it up, showed it to the service tech and asked "This isn't rust?" He replied "Yes" Lied to again. My husband took some photos and we left camping world to travel home. Just after leaving camping world, (about 5 minutes) I received a phone call from Kim, she stated that "She had spoken to her service manager, and work had been done on the coach." No joke we saw that . she said"that the gears on the motor had been stripped, and we need to get a motor ordered. What did we want to do?" She offered no estimate of what it would cost. I asked to let me talk to my husband, and we would either call her or back or come back up to camping world. We decided to print both the photos that I took on 12/28, and the photos that my husband took on 2/10, and return to camping world. We asked to speak to the General Manager. We showed him our pictures proving that we had been lied to on several occasions, and he said that he could not do anything until his service Manager arrived on Monday. We made an appointment for 9:30 am Monday Morning. On Monday, Feb 13th we arrived at camping world and had a meeting with Kim, the service desk clerk, The service Manager, and the general manager. We explained what was happening. Kim the service Clerk said that I had not called her back. That was a lie. She had never called me with an estimate. The service Manager said that she had authorized the repairs that had been made to the camper and we were not responsible for the $1500 ticket on the camper. The service manager explained that there was no water damage to the coach, and she had the wood to show us, and that the gears in the motor had been stripped. (We agree that the gears where probably stripped due to the fact that the slide had to be pushed back in to return home in OCT- DUE TO THE BREAK/WATER DAMAGE). My father asked if Camping World believed that they were capable of making the repairs, and the Service Manager Assured him that they had a new staff and they were indeed capable of making repairs. I asked how much would it cost to fix it, The service manager looked at Kim, and she said she did not know that the parts places do not open until 9. We asked for an estimate, and she said that she(the service manager) would call us today with an estimate- Proof that she had lied about calling me. My husband asked to see the wood that had been removed from the camper. INDEED, it had water stains on it, and what looked like water damage to me. Lied to Again. Later in the afternoon Kim called me and said that she had an estimate, and I asked if she would put it in writing for us to pick up later that afternoon, and I told her that the estimate sounded fair, and to please order the parts and repair the camper. I also explained that my husband would like to come and inspect the camper after the repair had been made, and before the camper was put back together. In late Feb, I received a phone call that the parts company had sent them the wrong part, and the repair was going to take a little longer. I believe that Kim ordered the wrong part, but I cannot prove that. On Mar 2nd, Kim called and said that the camper was repaired and ready to be inspected do that it could be put back together, and finished. My husband visited camping world, and made sure that ALL rusty screws had been replaced. He could not check to see that the slide was operating correctly because the electrical was not connected yet. He said that the work done looked sufficient, and instructed them to continue. On Monday, Mar 12th I received a phone call informing me that our camper was repaired and ready for pick- up. Kim also explained that she had them to detail our camper inside and outside for our troubles. Thanks you, and I explained to her that it would be Saturday before my husband could come a pick it up. On Saturday, Mar 17th, my husband went to camping world to pick up our camper. He paid the bill which came to $859, and went outside to hook it up to our vehicle. He had a blown fuse, that had to be replaced, and camping world supplied that part free of charge. After repairing that, He began checking the camper's repairs. He noticed that the slide would not properly go in and out. Our camper indeed was not repaired correctly. He notified the Service Manager, who had the service tech get on our camper immediately. My husband remained at camping world for the next 6 hours watching them correctly fix the slide cables, and motor. According to the documentation that I have from Camping World, their hourly rate is $111 dollars an hour. I think they should pay my husband the $666 for 6 hours of supervisory work. I am not sure that the camper is properly fixed, because none of our experiences at Camping World have given me the impression that they are CAPABLE of fixing our camper, or being HONEST. And when I inspected the camper, I noticed that one side of the outside of the camper had indeed been washed, but not the other 3. The inside had not been touched. She had lied to me again. I understand that I had not asked them to detail it, but if you say you are going to do something, especially after our experience you would make sure that it was done. Our experience at camping world for lasted 12 months. I am not sure that Camping World in Byron, GA (Listed on the site as Macon, GA) is capable of handling repairs. I have been lied to many times by the service tech Kim, and felt that Camping would did not see it as a problem. I will not be returning to camping world for service again. The repairs to my camper cost me $2658.50 in April 2011, and $859.00 in March 2012. I paid for the motor and labor to install, but I still believe that I would not have had the $859.00 bill if the camper was properly repaired the first time. I have phone records, photographs, voice messages, estimates, and service documentation (yes the were *** enough to give me a copy) to prove the issues that I had.
Camping world poor workman ship
Well I took my motor home to crestview In Budda TX after 3 months at camping world to have the wiper seals replaced , The tech at crestview told me that the seals were not correct for the coach and that camping world never cleaned the surface before applying the new seals, he could tell because there was 3 layers of the old seals still on the coach, The seals are now correct and they are not falling off , One complaint I found a sandwich in my microwave and somebody used the Toilet, WOOOOOOOOOOOw Really guys come on. They did a outstanding job on the seals so iam happy with that Thanks Crestview Oh by the way the tech that worked on my coach is Cody.
Poor service Camping world
I called camping world about setting the hitch height on our new 5th wheel. The service manager said that they would do what ever it took to make it correct. I drove 45 miles to Fife, Washington Camping World. The first tech said we will have to lift the trailer to get it level, but he wanted his supervisor to look at it first. I waited for a 1/2 hour. The supervisor came out and said no problem. He took my keys and went to move the unit into the shop. Another 1/2 hour later the supervisor walked up to me, gave me my keys back and said yhere was nothing they could do for me and to tow it the way it was. He said "it's fine". There was a 3 1/2 inch difference ,front to rear, on the trailer. NOT GOOD ! So I drove 45 miles back towards home. I stopped at a hitch shop, RV hitches, Olympia, Wa. Awsome service !! So 90 miles and 4 hours wasted with Camping World.
Camping World of Roanoke Va
On Jan28,2012 I purchased a 97 Hurricane from the Camping World in Roanoke Va. I was told that before I picked up the motor home that it would go Thu a points check to make sure that it didn't have any major problems and would be cleaned up, fueled up and that it would be ready to camp when it was turned over to me. I made a down payment on it and told them I would be back on Feb 1,2012 to pick it up. They suggested that I be there around 12:30pm. While I was paying for my purchase they were supposed to be getting it ready for me. They filled the carpet with water didn't really suck it up. I got 3 miles from the dealership and the check engine light came on had to take it back and they promised to call the company to find out where the diagnostic plug is because they did not have a clue. The gas hand registers full and it's broke they didn't put any gas in it Because I put $190.00 in to fill it up. The air conditioner doesn't work. won't get cold low on freon. the propane tank was supposed to be full it registers 1/8 of a tank. I paid them for my tags and title had to call them 3 times to get them to get my tags and title sent to me. I called Richmond and wanted to know where they were. I don't recommend this place to anyone. If you need a camper go where you get better service. That is not the place for it.
Camping World Katy Texas botched AC install
We took our 2012 Outback to Camping World in Katy TX to have an additional AC installed. Having just one AC didn't cut it. We dropped of our travel traler and they were to install a 13.5 unit that would have it's own plug to use in addition to the AC the unit came with. About 5 days later we got a call to come pick it up, that all done. We came in, paid and took her back to the storage lot that we keep it at. About a month later, we brought the trailer home and pluged her in in our driveway. We have a 30amp on the house (for when we bring our trailer home) and plugged in the new ac unit as well to try her out. The new unit did cool but we noticed it cycled on and off alot. After some time I open up the unit from inside the camper and noticed that they didn't even frame out the hole that was made to install it(there was no vent in the bedroom where we had it put in so they had to make an opening in the roof for it). The actually used scrap 2by4's to hold up the the roof. Also, the top unit wasn't even connected to the bottom unit allowing cold air to be suck back into the unit causing it to cycle on and off. Nothing was taped with and you can stick your arm all the way in the attic space all around the hole. All the insulation, plywood and aluminum trusses are visible. I called Camping World and talked to there service manager, also emailed pictures. He was very apologetic and told me that all will be fixed. When I asked how this could have happened, he really had no answer. Why would an AC even be put on a camper without completely framing it out first to support the weight of the unit? I'm just at a loss trying to figure out why a "reputable" dealership would even allow this type of work to be done. Oh, and I paid $1600 for this scrap wood and shotty install. They say all will be fixed, I wonder if I should be owed anything in return. I just wonder about those people that wouldn't even know what to look for and wouldn't have caught this... They say that they will "repair" this install this week when I return the RV to them. We will see......
DON'T USE OAKWOOD CAMPING WORLD!!!
I found a camper I liked and went with the deal. We were supposed to pick up the camper the next week. Seems it was a scam the whole week. The Kept blaming everything on the bank. They said the bank wanted another 1000 down on top of the 3000 we put down, this is for a 10500 camper. Even with this the payment was going to go up..it made no sense. When I questioned them on it it suddenly went back to the original deal....so I thought. Seem they charge an additional rate on top of the banks rate. In short just find somewhere else to go they are gonna *** every chance they get. they use every trick in the book.
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