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Camping World, Akron, Ohio, Service Dept. Terrible Experience

Update by user Jul 01, 2013

Sent a copy of this post to Camping World....did not get any response from them at all, and really don't care. They have lost our business and I will be sure to let others know.

We are making arrangements to do business with another RV place in a nearby town, who has no problem replacing stuff we request to be replaced without charging a diagnostic fee to do so.

Camping World is a true rip off, especially the one in Akron Ohio! BEWARE IF YOU ARE GETTING YOUR CAMPER WORKED ON THERE!

Original review posted by user May 31, 2013

We called Camping World of Akron Ohio because we had a Forest River Wildcat 5th Wheel that needed a Gas Solenoid Valve on our hot water heater, because it was not working properly. We asked for an appointment to bring it in and have it replaced. We had already asked a technician on Forest River Forums about our problem and knew that we needed it replaced. Of Course, we were told, to bring it in, and we could wait for the work to be done and take it home the same day. It would only take an hour or so. We ended up having to leave it, and they had it for 1 week. We were then told when we made the appointment that the part was $59.95, plus labor. But the Service Manager claimed that his people would never tell us that. After that mix up, when we brought it in, even after telling the girl at the desk why it was coming in, the paperwork had the technician looking for a darn water leak. We were forced to leave the 5th wheel there, because they did not have the part they claimed to have when we called in. One week later, we were sitting there waiting again while they replace the part (gas solenoid valve). The representatives in service were rude to us and when I asked for a Service Manager I never got him, when we were to check out. One lady there, not sure who she was, was arguing with us about there charges. I made it clear to her, that we were not told about a diagnostic charge for the gas solenoid valve because we were told there would be a charge for the part and labor only. Furthermore, why would I pay $59.95 for that when I already knew what we needed on the hot water heater. They gave us some line and dance about safety and they cannot replace that unless they check it out first. What if I just want a new part on my hot water heater? They also were threatening to hold our camper hostage because now they claim that both our gas tanks will not shut off! What? When we brought it in the technician had no trouble with the gas tanks. They were claiming that we need (2) new tanks otherwise they could not let us leave because of safety issues. We ended up signing a waiver of some type, did manage to leave, and got the diagnostic taken off, but got a lecture from one of the representatives in service this is there rule and for the next visit to remember this. I told her there will not be any more visits to this Camping World, ever. When we got home, my husband found not one thing wrong with the gas tanks, as we had thought, because we had just had one filled 3 weeks ago and the valve was checked then and there was no problem with it. Needless to say I have absolutely no confidence in this Camping World in Akron Ohio and warn anyone getting any work done there. Terrible service and they are just wanting to take you for all you got.
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2 comments
Anonymous
#730910

I agree with Amish girl. My wife and I just had a really bad day with them and I am going to publish the whole account on this site.

Someone in higher levels needs to know what is going on at the ground level as these people are costing the owners and Camping World a LOT of money in lost business due to these rude, incompetent people working at the Akron CW site.

I think its called Siprilla? Totally unsatisfactory service from Sales AND their service desks.

Anonymous
#717953

you hit the nail on the head there sir....they no.1 can not hold your rig because of a suspected safety issue. no.2 they just wanted to charge you a huge fee for extra work that you didnt need in the first place...tip. if there is a problem with your rig in the future..fix it yourself..there is enough info online now to do almost all without taking it to these crooked dealers...just take the time to get the info needed to handle it on your own, take care.

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Review
#413498 Review #413498 is a subjective opinion of poster.
Loss
$239

Camping World in Portland, Oregon - Promised vehicle sold out from under us

We put earnest money down on a motor home in Wood village with camping world. and was told we would get called with its ETA the next day. Nothing, and no response to calls or our emails. Two weeks later we were told they had sold it already to someone else! Really?! We were planning our dream trip from coast to coast after our retirement! How dare they??!!! People, don't have your dreams crushed! don't even do business with these guys!! What does earnest money mean, Anyway?!?! Believe me, I'm telling everyone I can. This is not a way to do business!!
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Review
#409753 Review #409753 is a subjective opinion of poster.
Tags
  • Unhappy with camping world

Camping World - Sloopy service work & Damaged my camper

Carried my camper in for warranty work at Camping World of Raleigh NC August 2012. 2 simple fixes they replaced a lot of parts without telling me ( fender skirt,awning tube, electric outlet and cable outlet ) they kept my camper 3 weeks and they did repair the warranty work but damaged more than they fixed and the bad thing is didn't tell me put a 4' scratch on the side told me to take it home and if I couldn't get it out bring it back also put an awning tube on it and it was bent and had a dent in the tube as big as a softball also the awning went up crooked from them putting a new awning on it ( was to only replace the fabric). said they would mail me the paperwork never got it. Carried it back in Jan 30 2013 to do minor warranty work and fix the awning from going in crooked they replaced the awning once again put the wrong one on it and didn't tell me I opened it up and saw it was wrong and they insisted it was my awning had to show them it wasn't put an hole in my rubber roof tried to say I did it along with messing up the awning rail and gutter rail bent it so bad it needed to be replaced had my camper almost 5 weeks Raleigh couldn't do it so they come got it and took it to Colfax after I contacted Marcus the chairman/ceo and was suppose to replace the awning rail and repair the roof they patched the roof and pieced the awning rail looks like ***. I bought this camper brand new only had it 14 months and they had it 2 months and 1 week out of the 14 months. I have contacted Marcus and the only thing he has done is said email me and I will take care of it nothing has been done but a lot of patch work that is sloppy and they keep wanting to come get it and patch it every time it has been to Raleigh or Colfax all they want to do is patch work it comes back worst than it went. All I have ask Mr Marcus is to step up to the plate and do what is fair to me and my family this is our investment.
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1 comment
Anonymous
#650364

I am sorry you had sloopy work done. If there is anything I hate it is sloopy work. :zzz :zzz :zzz :zzz :zzz :zzz

Review
#408341 Review #408341 is a subjective opinion of poster.

Camping World in Seattle, Washington - Wall blew off 5th wheel

We purchased a used 5th wheel from Burlington, Washington Camping World,paid cash for it,and made it 9 miles down the freeway before the bedroom wall blew off,nearly causing several accidents.We exited at the next exit,took pictures and e-mailed them to the two salesmen we had dealt with.We were fortunate enough to be able to purchase some nails at the c-store and find some scrap wood to nail down the rest of the fiberglass siding and limp it the 100 miles home.Two weeks and phone calls later, we still havent heard back. Now have a tarped up unusable wreck in my yard.
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1 comment
Anonymous
#671973

He4y you made it nine miles then had to fix why did u drive home 100 miles insted of taking it back not smart on ur part

Review
#404272 Review #404272 is a subjective opinion of poster.
Loss
$3500

Camping World in Flagstaff, Arizona - Totally disapointed

We purchased a 37 ft gulf stream coach at the flagstaff dealership. It is used. When we purchased it we were told we would have to leave it for a week so that they (the dealership) could go through it and clean and repair any thing that needs fixing. So a week later we pick up our coach and our life long dream we have worked so hard to attain was realized.. Boy we are happy...until we take it to an rv park near by we plug it in to the 50 amp power connect to the water, and Then....as I went to hook up the sewer line..I removed the cap to place on the hose Raw Sewage Poured out all over meeeeeee..Wow really...Then my wife uses the microwave one time and it quits... Then we find the slide in the bedroom leaking hydraulic fluid...and then the electrical problem...The 50 amp system wont charge the batteries for the coach, which is leaving us without heat amongst other things. The reason the heat is important is we live in Flagstaff, Az.where it is still in the 20s and 30s at night.So I call the dealership to discuss these issues and am told it will be taken care of. I try to set it up so the dealership will come pick it up repair it and bring it back. Initially I am told they cant do that....Really!!! we haven't even had this thing for 30 days...Then I'm told that the rep whom told me they'd take care of it has quit and only passed on that it needs to be cleaned...So I call Bill the GM and he says we will take care of it and ten minutes later a tech shows up Drunk by his own admission to our rv site and does nothing but drink a beer as He walks around looking at my complaints...so next day we drive out to see the GM he passes us off to the service manager who in turn says we need to address the heating issue so he took my number saying he would call that afternoon to set up a time for a tech to come by...that was three days ago still no phone call and heat.so this is where we are at left....nothing resolved...a dream in disarray all due to the neglect and indifference of the dealership...Really camping world!!!!! what a business you have....
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1 comment
Anonymous
#1048489

I agree everything is the customer problem.

Review
#403847 Review #403847 is a subjective opinion of poster.

Camping World in Boise, Idaho - Trailer On Consignment Agreement

I listed a trailer for them to sell for $3258.00 if sold I get $1350.00 O.K. Thats GOOD. My Trailer was 20 years old Everything worked Good I Owned it for 10 years. Then Ichecked on line,was $3258.00 Then I checked a couple monthslater was $8858.00 I knew it would not sell. So 2 days before before my Agreement of 6 months. I gave 24hr. notice that I will be in to pick it up next week. I told the Consignee the mistake.So 2days again to sell @ $3258. NO SALE OF 6 MONTHS THERE. I took It home, put a FOR SALE on it.I SOLD it in LESS THAN A DAY FOR $2495.00 I bought a trailer the same day I listed my old one, they almost got aNO SALE FROM ME as they HIT ME WITH THE $499.00 DOC FEE. I can see $49.00 for 10 minutes of doing paper work. But $499.00 I'll NEVER CONSIGN,OR BUY A TRAILER FROM CAMPING WORLD AGAIN!!!!!!
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2 comments
Anonymous
#1154931

get your number right it's 399 not 499

Anonymous
#757082

Marcus Lemonis needs the money he is promoting !!!!!!!

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Review
#403275 Review #403275 is a subjective opinion of poster.

Camping World in Houston, Texas - Jessie F. lies and does not care about your safety.

Very disappointed with Camping World in Katy, TX.The service rep was Jessie. Jessie said he would be over my RV getting everything done and ensuring it was done right. While my RV was in the shop for washing , Waxing, headlight adjustment and body repairs i lived in an hotel at $75.00 a night.2 weeks later i was called to get my RV. Jessie pulled it up and nothing was done right. I had wax that was not removed all over the place. On the lights, parts of the body and windows. I told him this was uncalled for and he told me to come back in 2 days. I did so. He pulled up the rv and it was the same way as before. I told him to fix it and was told he would call me. About a week later i was called to have the same problem. Jessie did nothing to get the problem fixed. I asked if the headlights were adjusted and he told me he stood there while they were adjusting it. i told him i could not see at night the way they were at the moment and it was a safety hazard for me. He assured me they were corrected. I had notified the main office about the wash and wax and got a refund.Well 3- 4 months later i need to head home in the dark. GUESS WHAT! The head lights were not adjusted. I had to stop for the night and get someone else to adjust it.If you want to go somewhere that will take you money and do a S****y job go to Camping World in Katy, TX and speak with Jessie. He will not do his job, does not care about your safety, waste your money and time. I will not go there for repairs again. If it was not for being in the Good Sam Club i would not go there at all. I am looking for another RV and will NOT buy from them that is how pissed i am with this company. Also the paint job is bubbling up again with corrosion underneath.
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Review
#402307 Review #402307 is a subjective opinion of poster.
Loss
$3000

Camping World in Portland, Oregon - Lack of Customer Service

The Wood Village dealership is no different than the corner Used Car Sales operation. The Good Sam Extended Warranty sold us is a Bill of Goods that get you a voice on the other end of the phone that is very proficient in reading the exclusions and not listening to what is the problem. My recommendation is that you carefully consider the Good Sam Extended Warranty or Camping World Service Plan. Our plan which is written on Good Sam Form has no reference in their Data Base, but I was referred to the Camping World Service Plan Call Ctr and they had a record of the document. You can buy a significant amount of parts and service for the 3K cost of the plan that they have no intention of honoring. I would not purchase another RV from Camping World and will start using local stores for parts and supplies.
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Review
#401079 Review #401079 is a subjective opinion of poster.
Loss
$1000
Tags
  • Contract law

Camping World - Worst Customer Service and Company EVER!!!

We have purchased a lot through campingworld.com and was pretty happy until this last purchase. It was a purchase of over $500 and we were not only over charged which we had to call a correct but we were not able to exchange one thing that was not the right product. We were told that we were going to have to pay for the return shipping and if the order wasn't above $99 for Good Sam Member then we would have to also pay for the shipping coming from them, which is ridiculous since the order I placed with them originally was over the $99. This company is out to scam and rip you off at any account. Also, when we first signed up for Good Sam's Club there was free shipping on any order and then they changed it only 30 days after we became members that now there has to be a order over $99!!! One of our packages was never able to be tracked due to the fact they had computer issues and I called and told them that we never received the package after it was supposed to be here outside of the 5-7 days and I was told that I should wait and see if it shows up, there was no urgency with the lady on the other line. Meanwhile we had no idea if we were ever going to be seeing our packages. I run a business with a 100% promise guarantee just like camping world but mine is actually 100% forever not just 90 days!!!!! Also, expect to be on hold for ALONG time! I will NEVER purchase ANYTHING from camping world ever again!!!!!!!!!!!
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Review
#397497 Review #397497 is a subjective opinion of poster.

Camping World in Beaverton, Oregon - Bait and Switch Scam!

Bait and switch on Trailer to be purchased. Predatory tactics. When I went to pick-up the trailer I was to purchase they tried to give me a different one than the one I had been shown and wanted to purchase. This was after they tried to charge me an additional $1100.00 than the posted price and the price agreed to.Upon bringing this to the attention of the sales manager he became very agitated and rude to me. I then told him I was not going to purchase the scam trailer and requested my down payment and all pertinent paper work with my personal information returned. He then became very aggressive and stated that since I was not accepting the scam trailer that it would be 10 working days to receive my money and that all my paper work had been PURGED. He then said he was going to have me escorted off the premises and then slammed his door shut in my face. Luckily I was able to put a stop payment on the check [at a cost of $35.00] but was never given any of the paper work. Contacted Camping World corporate offices with my complaint but have not been contacted. I filed a complaint with the states consumer protection section and come to find out this was not the only complaint of this type against them. Mark H
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Review
#397418 Review #397418 is a subjective opinion of poster.
Loss
$2500