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Camping World in Lakeport, California - Did damage to RV & did not do work paid for

In November 2012 I took my RV to the Vacaville, CA for generator repair and service to AC, hot h2o, refrigerator and a leak to my water lookup. They also were to service my leveling jack sensor. They also should have replaced the driver door latch. They kept my RV for over three months having issues with the generator. When I picked up my RV the women handling our check out was not willing to listen to our complaints of shabby work and damage to my RV. The screen door had finger prints that pushed the metal apart breaking the seams, then the windshield curtains on driver side was hanging on 1 hook full of grease, then the ignition switch was loose turning circles, the switchs for starting RV were all screwed up, then they said batteries for house were bad & they weren't, also 15 gallons of gas was missing, a storage compartment lock was missing and a tail light lens was missing. On the trip home my RV made a huge bang noise going up a hill & My mechanic has been unable to pinpoint the problem with a loss of, might be trans?? Then up on roof I inspected the AC unit and neither had been clean or serviced despite me paying for it. I then got out previous receipts and found when I had all 6 tires replaced I was charged for new valve stems & looked at my mechanics bill from a couple months after they did tires and I had to replace bad bad valve stems being cracked & old never replaced. The service. manager was returning, but she was very spotty on the phone. The whole thing is very overwhelming for me since I am a disabled person and Nashville is a 2-3 hour drive for me & I would have a hard time taking my RV back for service corrections & I don't know if RV could make it with the loss of power issue. It also looked on the. inside as if someone was living on my RV. I am just horrified by the long list of the things did and did'nt do. I feel they will not honor all the damage to my RV since I am working to restore it. This added to the huge list I already had has me just plain depressed, overwhelmed and shamed by what they did. I believe I paid for a lot of work that never was performed. But I paid them in full thousands of dollars and got damaged RV in return.
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Review
#423736 Review #423736 is a subjective opinion of poster.
Loss
$10000

Camping World in Saint Cloud, Minnesota - Equalizer Hitch chinese fire drill fiasco

We ordered a new Equalizer hitch from Camping World in Rogers, Mn. Price was good plus would get an additional 10 per cent off if ordered on a certain day which we did. At that time set up a install on Tuesday, got there and no hitch and no discount on the bill. Service mgr. apologized and re set the install for Friday am. Said he would adjust the install charge because we had over 50 miles to drive. Got there Friday and left the truck and trailer. Hour later he called and said no hitch in stock but it would come in at 10am. By noon still no hitch. We left. Will never do any sort of business with them again. Stay with your local dealer.
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Review
#422456 Review #422456 is a subjective opinion of poster.
Loss
$200

Camping World - Terible customer service form Sirpliia RV Akron Ohio

Terrible, rude customer service and managment.We purchased a new camper in 2011 which supposedly came with a "full 2 year warranty" which they have refused to honor.They refuse to repair the sofa upholstry which began coming unsewn after a few months because we "sat on it". According to them, the warrany can be void if you actually use the unit for the purpose that it is intended. Buyer beware, even if the sticker on the unit and the paperwork that youhave from them says thst you have a "full"warranty you would be well advised to treat your purchase as an "as is" purchase with no warranty.
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Review
#421578 Review #421578 is a subjective opinion of poster.
Tags
  • Sirpliia RV poor customerservice

Camping World in San Bernardino, California - Rv left for tires/broken in to

Took our Class A for tires at the San Bernadino location and it was parked to the rear which has no security fences, no security cameras or security at all. Thought they would do the right thing by parking it inside a bay over night but guess not. Company totally refuses any responsibility even tho it turns out they have had several thefts in the past which I was never made aware of and which they deny. When I contacted their claims department I was told statements made by Camping World employees that were totally false. I will never again trust this company and suggest others do the same.
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Review
#418936 Review #418936 is a subjective opinion of poster.
Tags
  • right thing

Camping World in Southfield, Michigan - Greenwood store in indiana

poor sever with parts dept and mangent .talk smart parts woman did frist wrong part she did not call to let us if got part. we call and call dont care had 2 weeks we do alot of business with u in indiana and fla we have 2 rv trailer we think we are owed a sorry. we both have breathing promble was put out of our way today weather. i have see your review not good if cant work with people dont need to work in pulbic .we buy lots from thing from store started in 2009 now fowlers fowlers
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Review
#418154 Review #418154 is a subjective opinion of poster.

Camping World in Anderson, California - Looking for new couch in our C RV

We had been looking for a different couch or chairs for our class c motor home. we have only 22 in. in in our door way so saw some pieces in the camping world brochure and thought we would look into them as they were narrow enough to get them into our RV and than put them together and make a small cough with recliners.Saw them at another camping world in Washing on our travels and decided to order at Redding, Ca where we live. The brochure said 112. to put into our motor home, bu it turned out to be per piece. Also talked about charging us for shipping to the Camping Location and even charging 7.50 for shop rags. We were not happy as the way it was written in the brochure not 112. per piece and got pretty expensive. We happened to come across a co named Best and bought in Redding locally. This couch backs come off and fit veery easily into the RV. Good company and seems to be made well and very nice looking. Saved us about 300. My husband installed it himself...for those wo have this problem check with the Best.
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1 comment
Anonymous
#710617

So you're pissed because you shopped around, did not buy from one place where you did the math and realized it was per item, then found a better source and it all worked out? Or are you pissed because you type like c r ap, can't spell and have bad grammar?

Review
#417798 Review #417798 is a subjective opinion of poster.

Camping World in Portland, Oregon - Lip service

I had Camping World install a aftermarket product on my RV. I was called that day and was told my RV was ready for pickup. I called and asked if I could come the next day and that was okay. When I got there (Over 50miles oneway from my home.) I was told there was a problem. I was told that they were taking care of it and I could update the tuner from my computer. I e-mailed the manufacture and they said go to Camping World for this. I called them and they called me back saying I had to bring in my RV for the fix. I said for gas money I will. You should have told me this problem in the first place. They told me a technician will be out and fix the issue the next day. I called 4 hrs later, all is good but he said he could not return my tuner till later this week, to busy. Really!!!! I was told THAT DAY. Sorry. I will never do business with Camping World ever again.
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Review
#417400 Review #417400 is a subjective opinion of poster.

Camping World - BEWARE of On-line Ordering

We are in the process of leaving out-of-state for the summer and needed several mandatory things for our travel trailer. On 5/27/13 we placed on order on-line and received email confirmation that our order had been received and was being processed and ship date would be 5/28/13. On 6/4/13 I contacted the customer service phone number to see about the status on the order and at that time I was informed that a) the order had never completed processing b) that there is no check point between orders placed on-line and processing orders so that customers could be alerted there was a problem and that Camping World supposedly has no idea there is an actual problem until a phone call is received c) that I would have to re-order the entire order again and d) that it would ship as late as 6/6/13 and arrive as late as 6/14/13 and Camping World could not guarantee we would receive our items in time for our 6/15/13 departure. So for all Camping World consumers, should you place an on-line order PLEASE follow-up with them immediate to ensure your order was received and is being processed.
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Review
#414705 Review #414705 is a subjective opinion of poster.

Camping World in Addison, Texas - Very Poor Customer Service

I took my camper in for warranty service and for 17 days no one worked ob it . I called to check on it and was told they lost the paper work and they would call me back . No one returned the call so I called back and got a different story but still nothing had been repaired. I called 2 days later and inquired on what was going on with my camper and that I was getting aggravated. I was told that I didn't need to have an attitude because it wouldn't help matters and if I wanted to have an attitude I could come and pick up my camper and they would not make repairs. So I had to contact the service manager and talk with him but 20 days after I dropped it off I have to pick it up for my family vacation and take it back when I return so that the work can be completed that should have already been done .
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Review
#414353 Review #414353 is a subjective opinion of poster.

Camping World, Akron, Ohio, Service Dept. Terrible Experience

Update by user Jul 01, 2013

Sent a copy of this post to Camping World....did not get any response from them at all, and really don't care. They have lost our business and I will be sure to let others know.

We are making arrangements to do business with another RV place in a nearby town, who has no problem replacing stuff we request to be replaced without charging a diagnostic fee to do so.

Camping World is a true rip off, especially the one in Akron Ohio! BEWARE IF YOU ARE GETTING YOUR CAMPER WORKED ON THERE!

Original review posted by user May 31, 2013

We called Camping World of Akron Ohio because we had a Forest River Wildcat 5th Wheel that needed a Gas Solenoid Valve on our hot water heater, because it was not working properly. We asked for an appointment to bring it in and have it replaced. We had already asked a technician on Forest River Forums about our problem and knew that we needed it replaced. Of Course, we were told, to bring it in, and we could wait for the work to be done and take it home the same day. It would only take an hour or so. We ended up having to leave it, and they had it for 1 week. We were then told when we made the appointment that the part was $59.95, plus labor. But the Service Manager claimed that his people would never tell us that. After that mix up, when we brought it in, even after telling the girl at the desk why it was coming in, the paperwork had the technician looking for a darn water leak. We were forced to leave the 5th wheel there, because they did not have the part they claimed to have when we called in. One week later, we were sitting there waiting again while they replace the part (gas solenoid valve). The representatives in service were rude to us and when I asked for a Service Manager I never got him, when we were to check out. One lady there, not sure who she was, was arguing with us about there charges. I made it clear to her, that we were not told about a diagnostic charge for the gas solenoid valve because we were told there would be a charge for the part and labor only. Furthermore, why would I pay $59.95 for that when I already knew what we needed on the hot water heater. They gave us some line and dance about safety and they cannot replace that unless they check it out first. What if I just want a new part on my hot water heater? They also were threatening to hold our camper hostage because now they claim that both our gas tanks will not shut off! What? When we brought it in the technician had no trouble with the gas tanks. They were claiming that we need (2) new tanks otherwise they could not let us leave because of safety issues. We ended up signing a waiver of some type, did manage to leave, and got the diagnostic taken off, but got a lecture from one of the representatives in service this is there rule and for the next visit to remember this. I told her there will not be any more visits to this Camping World, ever. When we got home, my husband found not one thing wrong with the gas tanks, as we had thought, because we had just had one filled 3 weeks ago and the valve was checked then and there was no problem with it. Needless to say I have absolutely no confidence in this Camping World in Akron Ohio and warn anyone getting any work done there. Terrible service and they are just wanting to take you for all you got.
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2 comments
Anonymous
#730910

I agree with Amish girl. My wife and I just had a really bad day with them and I am going to publish the whole account on this site.

Someone in higher levels needs to know what is going on at the ground level as these people are costing the owners and Camping World a LOT of money in lost business due to these rude, incompetent people working at the Akron CW site.

I think its called Siprilla? Totally unsatisfactory service from Sales AND their service desks.

Anonymous
#717953

you hit the nail on the head there sir....they no.1 can not hold your rig because of a suspected safety issue. no.2 they just wanted to charge you a huge fee for extra work that you didnt need in the first place...tip. if there is a problem with your rig in the future..fix it yourself..there is enough info online now to do almost all without taking it to these crooked dealers...just take the time to get the info needed to handle it on your own, take care.

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Review
#413498 Review #413498 is a subjective opinion of poster.
Loss
$239