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Camping World - NO MATTRESS,, NO TV REMOTE

I purchased a NEW Winnebago Vista 35f, the mattress has a serious concave, which was covered with the original bedding. The first night I purchased a new queen mattress which is too long, but did well for our first weekend. I called Camping World of GULF BREEZE,Fl, I was told to bring the mattress to them, and they will get me a new one from Winnebago, I had to take out the new mattress due to the length. I now have NO mattress. OH!!! By the way the TV remote to the kitchen TV is still missing and I CANNOT use that TV. I cannot use my new $107.000 RV because of the VERY poor service of Camping World... I am very sorry to have delt business with Camping World. For all of you who are considering a RV,,,RUN!!!!!! Don't walk. There are much better RV dealers out there.
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Review
#454748 Review #454748 is a subjective opinion of poster.
Loss
$10000

Camping World still has our down payment for a camper that we didnt purchase.

Hi, I would like to share an experience that my girlfriend and I had at Camping World in Hanover Pa. We spent several months looking for a tent camper, on 10/12/13 (Saturday) we drove up to Camping World in Hanover Pa. to look at a 2007 Jayco tent camper that was advertised for $3,999.When we got there a salesman by the name of Lou Astuto showed us several tent campers and when we looked at the Jayco tent camper the price on the camper was $4,999. I asked him why it was 1,000 more than advertised online, after doing some research Lou discovered that the Jayco we were looking at was a 2009 and he had no idea where the 2007 Jayco was but he told us not to worry because he could sell us the 2009 for the same price. Well after filling out some paper work Lou came back into his office and said he couldn't sell us the camper for $3,999, he told us that we could have it for $4,300. My girlfriend I talked for a few minutes and decided we would buy it for the $4,300 so we filled out all the paperwork and Lou took our $1,500 down payment (Check) and our licenses and went to make copies of them, when he returned he told us that he got his butt chewed out for marking the camper down to $4,300.He told us everything was fine and not to worry. I explained to Lou we really wanted to go camping the following weekend and he reassured us that we would have the camper by the beginning of the week. Monday came and we realized it was Columbus Day and the banks were all closed, Tuesday came and we called Lou and he informed us the Finance manager was not in but he again assured us that everything was fine. (by the way, the $1,500 down payment that we made by check was cashed that same Tuesday). Wednesday we called Camping World and were told that Lou was not in and to call back Thursday. Thursday my girlfriend called in at lunch time and guess what, Lou told her that he was still waiting to hear from the bank, when I got home from work I called Lou and he told me that he hadn't heard back from the bank and the Finance manger was not in AGAIN!. I told Lou that I heard enough excuses and that we wanted our money back. He told me no problem, he told me that he was going to walk over to the finance office and request our money back. I asked Lou how they could legally cash our down payment check before the deal was done. Guess what he told us, that whenever a down payment is made it gets sent to corporate and cashed right away because that's company policy. Well here's where this experience gets me really angered. It is now 10/29/13 and we still do not have our money. It’s been 17 days since we wrote that check and we still don't have our money back. We have called Lou, we have called the finance manager, we have called Corporate and guess what, that's right, we are still waiting for our money. We were told on 10/24/13 that a check would arrive in our mail box on 10/25 or 10/26 at the latest, guess what , no check. Today (10/29/13) my girlfriend called and guess what she was told, it should be in our mail by tomorrow. I'm not a betting man but I am willing to bet you that $1,500 dollars, I'll bet you that we don't get that check tomorrow. We told the gentleman today at Camping World that we are through calling them to see where out money is. Our next step will be letting our attorney handle this. By the way, Camping World has not only lost us as a customer because of this, a good friend of mine who was considering buying a camper from Camping World has decided to take his business else where. Well there's my story, I bet it doesn't get posted on CampingWorld.com
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8 comments
WildBird172
#1677890

We just had a similar situation here with the Camping World in Raleigh, NC (Garner, NC physical address). We left a check for $1,000.00 on a Sunday and it was cashed within two days.

It was just to hold the RV, but we NEVER signed any papers or agreement. When we told them we weren't going to finance through them they stopped all communication with us. We were treated very poorly once we told them we were going to pay cash. It was like they didn't want to sell it to us as they make most of their money through financing directly with their Banks.

I fear I will never see that $1,000.00 again unless we secure the services of an Attorney. I would NEVER, EVER purchase from this Camping World, nor any other for that matter.

Anonymous
#1538103

I too are waiting on a refund from a "holding deposit " they required but after the price went up almost $10000 we said forget it! Same story, it will be returned asap!

Still waiting after 10 days! To anyone looking to buy an rv don't go there.

They insist on you financing thru their banks for the longest time, add on prepping fees,instruction fees , ect. Watch out & run away!

Anonymous
#1216522

We were approved through a personal bank for 50k rv. Went in for one fully expecting to leave with one.

They refused to let me buy it unless I let their bank try to beat mines value.

After all the 2nd they said we'd have to do a down payment to even find out their rates! So happy we walked out!

Anonymous
#1134203

Yes it got posted that just makes me gossomewhere else Itravel the uUnited States cause of my job I will and won't be buying any kind of rRVs from them

Anonymous
#1100681

Was this ever resolved?

Deb9962
#1089848

I had problems there also. They make excuses and don't offer any solutions,shame on them!...

LTCC
#735800

Betting you never do get the check in the mail.....best get that attorney....or drive up there and stand on the managers desk

Anonymous
#735798

Well here it is the 31st of Oct. an we still dont have our money back. We gave the check on the 12 th

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Review
#454735 Review #454735 is a subjective opinion of poster.
Loss
$1500

Camping World in Whittier, California - Motor vehicle accident

A customer of camping world struck my vehicle in a rented motorhome. They paid for insurance to cover accidents. Camping World apparently has only one employee in risk management and they are unable to process , handle or deal with any claims. They can't even return a phone call. My family will never rent from them. I would hate to think someone could have been seriously hurt and this company cannot take responsibility. I can't believe they want to pay additional costs by having to go to court and get sued over a minor incident. Very poor customer service and representation of their company . Possibly a civil judgement will resolve their future handling of claims.
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Review
#454342 Review #454342 is a subjective opinion of poster.
Loss
$2000

Camping World - Promises broken

I took my camper to camping world in June for one repair but got *** *** load of damage and stress. I've spent the last almost five months trying to work with them but all I get is more damage and lies about why my camper is still not ready. A broke cable turned into water damage, bent sheet metal , leaking roof , and the problem I took it in for surprise still not fixed properly. Management and service cant seem to get it together. And corp. won't even return my calls. I don't know how much longer I can wait . This is a very bad way to do business in my book. I guess once you have made the sail and cashed the check the customer is out in the cold.
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Review
#454298 Review #454298 is a subjective opinion of poster.

Camping World - Didn't get paid

The Lubbock Tx store manager Charlie Minick is a crook. He owes me pay. The local camping club members have stated that they don't want any business with Charlie upon several occasions. The service manager Clint Cox is responsible also. These two are quite the mess. They are in NO way management material. Clint just plays around with the staff and doesn't do his job at all. Minick had rather through knives at the plywood target on the sales tower floor than work. Then there's the number of people that have quit there because of these two fools. This store is OUT of qualified help. Where the *** is Camping World management to deal with this mess. I need my pay! A sinking ship for sure!
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1 comment
Anonymous
#786511

If you were shorted pay, call corporate and report.

Review
#453362 Review #453362 is a subjective opinion of poster.
Service
Camping World Sales Manager

Camping world of Colfax poor service

We purchase a new travel trailer from camping world of colfax when we purchased we paid extra for a wax coating that keeps doors from yellowing also we paid extra for cushions to be treating so spills would not soak in. Both of these things were supposed to be done over the next two days. When I called to find out if the camper was ready to be picked up I was told to be there the next day at two o'clock to pick it up. We get there and apparently it wasn't ready. We were taken over to the service garage and met the service man whom I refer to as Mr personality he didn't smile barely spoke and seemed really aggrivated that we were there at all. Needless to say it wasn't ready. He was suppose to finish going over everything but he did a walk around to tell us the things we needed to know because we are first time camper owners. While going around we noticed that the end caps were off the bumper and sitting up on it not sure why they were taken off but they were also the storage compartments were open. I ask him about it and he said he knew and he would close everything before we left the lot with it. They were also installing a sway bar and to our knowledge were adjusting it for our truck may i say again we are first time owners and know nothing about sway bars. I questioned the service guy about the waxing because the camper was very dirty and he told me it had been done and I have no way to prove that it wasn't but it was awfully dirty. After being on the lot that day for about three hours our camper was brought over attached to our truck. We were getting ready to pull of and my husband had me to walk to the back to make sure the break lights were working and what did I find the end caps for the bumper still sitting on the back ready to fall off and the storage doors still open . We put the caps on and locked the doors up after searching for a key inside the camper to lock the doors with. We head down the highway and the camper was all over the road my father- in- law did the driving because my husband had just had surgery and he has hauled plenty of trailers with cars on them without any problems and so has my husband. We ended up having to pull off the road and my husband gets out to check the sway bar that they had installed and finds out they it had not been adjusted at all it would have been nice to know that before we left the lot. We have been out in the camper twice and on our second trip out my husband was leveling the camper went I heard this noise like paint cracking well all of a sudden the jack started coming back down the cracking noise I heard was the jack bending now the lot we were on wasn't very unlevel so it didn't have to go up much and we didn't have any extra weight in the camper because we put that stuff in the back of the cherokee. With all this being said we are very dissapointed with our purchase.
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Review
#453059 Review #453059 is a subjective opinion of poster.
Loss
$12000

Camping World Chicago

Have taken my Winnebago Journey to Camping World Chicago for repairs, i was scheduled for an appoitment on Sept 18th. We had dropped this unit off for multiple things wrong with our unit, but it is now October 17th and our unit is still not done!! Communication on what is happening too your unit is not done too the standard that should be when your coach is under there roof! I am done with Camping World Chicago, i will not recommend there service Department to anyone, I will also relay this to the GM when this coach is finally done!!!!
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Review
#453027 Review #453027 is a subjective opinion of poster.

Camping World in Portland, Maine - Camper onlly 2 year old molded

I PURCHASED A CAMPER AT CAMPER WORLD IN NORTH CONWAY NEW HAMPSHIRE. IT’S BEEN A NIGHT MERE. JULY 15TH WE PICK UP THE CAMPER. WE WERE TOLD THAT THEY WOULD GO STRAIGHT THRU THE CAMPER AND FIX EVERYTHING, CLEAN EVERYTHING , AND MADE SURE EVERYTHING WORKED. WHEN WE GOT THERE THE CAMPER WAS NOT READY, THEY TOLD US IT TAKE TWO HOUR FOR THEM TO GO OVER THE CAMPER SHOWING US HOW TO USE IT. THE GUY THERE HAD NO IDEA HOW ANYTHING WORK, HE WOULD NOT LET US ASK QUESTION HE SAID IT WOULD MAKE HIM LOSE HIS TRAIN OF THOUGH THE WERE A LOT OF SWITCH WE HAD NO IDEA HOW TO USE, HE DID NOT NO HOW TO EVEN WORK THE TV. HE SPENT 20 MINS AND THEN LEFT CAUSE HE DID NOT KNOW THE ANSWER TO OUR QUESTION THE SERVICE TECH HELP A LITTLE MORE BUT IT WAS A BAD EXPERIENCE. THING DID NOT WORK AND THEY NEVER CLEANED OR WENT THRU THE CAMPER. WE GOT THE CAMPER HOME AND WE WERE PACKING TO LEAVE I WENT TO MAKE THE BED AND WAS HORRIFIED THE TOP OF THE BED AND THE CLOSET WAS SOAKED AND MOLDED, THE CAMPER WAS NEVER GONE THRU , THERE WAS DISHES IN THE STOVE AND TIN FOIL AND THING STILL LEFT IN THE CABINETS. AND THE WATER DAMAGE WAS TERRIBLE WE REMOVED THE SHELF TO LOOK BEHIND THE BED AND CLOSET IT WAS WET AND MILDEW AND LOT OF MOLD I HAVE A MOLD ALLERGY AND MY MOM HAS LUNG CANCER. THE GAS WAS NEVER FILLED THE CAMPER NEVER CLEANED AND THE LIST GOES ON NOT ENOUGH ROOM IN THIS EMAIL TO LIST ALL THE PROBLEMS .. I CALLED THEM AND THEY PICK UP THE CAMPER, THEY FIXED THE LEAKS WITH A HALF AS.. JOB AND NEVER CLEANED UP THE MOLD. WHEN WE GOT THE CAMPER BACK THEY STAPLED THE SHELF NEVER EVEN PUT THE SCREW BACK IN OR FILLED THE SCREW HOLES. SO WE COULD NOT GET BEHIND THE BED OR CLOSET THEY NEVER TOOK CARE OF THE MOLD, NEVER TOUCH ANYTHING BEHIND THE BED AREA , NEVER CLEANED UNDER THE MATTRESS STILL WET AND MOLDED. THE CHALKING ON THE OUT SIDE IS TERRIBLE THEY STATE THEY FOUND OVER 20 LEAKS AND FIXED THEM. BUT I LOOKS LIKE *** LIKE A FIVE YEAR OLD DID THE CAULKING. THE SLIDE THEY SAID HAD TO BE FIXED SO THEY FIXED IT AND AGAIN HALF AS.. JOB, THE NEVER EVEN FINISHED PUTTING ALL THE PARTS ON THE SLIDE AND THE SLIDE STATED TO FALL APART. THE SLIDE LEAKS OVER BY THE KITCHEN AND THEY STATED THE PIECES WERE BENT AND THEY STRAIGHTEN THEM WHICH BENT AGAIN WHEN THE SLIDE WAS PUT BACK OUT THE PARTS SHOULD HAVE BEEN REPLACED THE SLIDE LOOKS LIKE I HAS HAD DAMAGE THAT WAS NEVER DISCLOSED TO US. THE TOILET DOESN’T STOP RUNNING WHEN YOU FLUSH. THE GAGES FOR THE TANKS DO NOT WORK RIGHT AND THE ADMITTED THAT THEY DID NOT CLEANED OR GO THUR THE CAMPER BEFORE WE PICK IT UP THEY SAID THEY WENT THUR THE WRONG CAMPER AND NEVER DID ANYTHING TO OURS IN ERROR, SO FAR I USED THE CAMPER FOR SEVEN NIGHT AND THE MOLD HAS NOT BEEN GOOD FOR MY ELDERLY MOM WITH LUNG CANCER OR FOR ME WITH LUPUS AND MOLD ALLERGIES. WE WOULD HAVE PICK OUT A DIFFERENT CAMPER IF WE KNEW ABOUT THE MOLD, THE MOLD COULD HAVE SERIOUS HEALTH PROBLEMS FOR BOTH OF US. AND NOW THE STRESS IS MAKING ME SICK I CAN NOT GO ON WITH THESE PROBLEMS AND WOULD LIKE A FULL REFUND FOR THE CAMPER .THEY HAVE THE CAMPER LAST TIME I CALLED ON THE CAMPER I GOT A ATTITUDE AND I DO NOT NEED TO DEAL WITH THAT. IM ASKING THAT FOR THE SAFELY AND HEALTH, BOTH PHYSICAL AND MENTAL THAT YOU HELP US.
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1 comment
Anonymous
#735097

Amazing places like http://thecampingtrail.net

Review
#450596 Review #450596 is a subjective opinion of poster.

Camping World of Colfax NC...Cust. Service...Horrible

We recently purchased our first camper, a 2012 used Jayco pop-up from Camping World of Colfax, NC. The date of purchase was August 7th and we picked the camper up on August 9th for our first camping trip that weekend. We received a 30 day temporary tag which expired on September 9th. After numerous calls to the store and conversations with the person who handles the tag registrations with the Department of Motor Vehicles....we kept getting the run around and were told that it was the Department of Motor Vehicles problem and that the tag had already been mailed out. We were later informed me that it had not been mailed and that they were waiting on the title from the previous owner's bank. That being said, I can understand the title to a certain degree, but that does not typically hold up the process for receiving tags, unless someone isn't doing their job. After a final phone call from my husband who was extremely disappointed to Brenda, she was told to contact me directly with an explanation. Once again, the reason had pushed the blame back on the DMV office....this is simply inexcusable! If you have an employee who is not focused first on customer service and doing their job and has to blame others for their mistakes that person should not hold a position such as hers. This was a very disappointing experience and it will take a lot for us to step back into any of the Camping World stores from this point on. Oh by the way, we were promised a $50.00 gift card for our inconvenience when the new plate arrived. We received the plate two weeks after the temp tag expired and, guess what? No gift card to be found in the package!
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1 comment
Anonymous
#734311

After sending an email to Camping World headquarters, we received and email back apologizing along with a $25.00 gift certificate via email and then a letter and another gift card stating "you choose the amount"! Wonder what the catch is.... We haven't been back since the day we purchased the camper!

Review
#449421 Review #449421 is a subjective opinion of poster.

Camping World in Albuquerque, New Mexico - Shady dealings

Made a deal over the phone for my trade. They had inflated the trade in value and raised the price on the new unit to look better for the financing. When I arrived the determined value of my trade dropped significantly. Not disagreeing with that. So I come up with the extra cash down for the difference. Only problem is the extra 5k the price was inflated suddenly doesn't come back down. They thought they had me over a barrel as I had a wheel bearing issue 22 miles from the dealership. They can eat the new rig and all the extras I wanted in the deal. No way I will ever try and do business with that company again
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Review
#448401 Review #448401 is a subjective opinion of poster.
Service
Camping World Deal