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Camping World - Cleaning Service Review from Concord, New Hampshire

Operator at the Chichester, NH location hung up on me once, called back, told her she hung up on me and no apology. Asked to speak to the service manager and was able to leave message but she told me not one manager not available to speak with about my concern. What kind of business doesn't leave one person in charge of their business.? She tells me that service associate available but then connects me to someone else's mailbox. Again when I called back again, no apology.....when I her it would go a long way for her to say please, thank you while she's attempting to customer service that this would be amazingly helpful and that's when she says "thank you, have a nice day". Absolutely brutal. On too of this, this company has had my 2014 freedom express since October 31st except for 5 days to say they repaired it when they only scratched several areas on exterior, pulled door off the hing for the bathroom, never fixed the leak, and left all the drinks in the freezer that exploded everywhere ( not cleaning anything up). And leaving several pieces of trash inside the unit. Leaving sticky residue that I have to ask to have cleaned off. Here I am on June 13th 2014 with NO CAMPER still!!!!!!!!!! Absolutely the worst nightmare I could of ever had with a single company. I don't want this thing, I feel betrayed, unrelieved of any stress nor made it comfortable for me to enjoy a 30k recreational vehicle....
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2 comments
GoodSamCareTeam
#832884

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

GoodSamCareTeam
#832882

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

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Review
#497280 Review #497280 is a subjective opinion of poster.

Camping World in Chico, California - Double charged my bank card & very poor customer service

Double charged my bank card on two seperate orders. When I complained I was told that is how our system works. We were not advised of the double charge prior to purchase which caused my bank account to encure bank charges as well. Weeks of frustration trying to get the mess straightened out. Order promised on a certain date. This did not happen either. It is impossible to deal with them as no one seems to have answers to my questions. The first order I did on the internet the second order I called and spoke to a live person who assured me the double charge would not happen again. IT DID! Will not deal with them again. we have been dealing with them for man, many years. Not anymore though.
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1 comment
GoodSamCareTeam
#832885

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#497173 Review #497173 is a subjective opinion of poster.

Camping World in Portland, Oregon - Don't trust pre-owned inspection

BEWARE! New to RV ownership and went pre-owned in case we determine RVs aren’t our thing. We purchased what appeared to be a gently used travel trailer about 6 months ago from Camping World rather than a private party, mainly given the peace of mind they sold us on with their "full inspection" of the trailer before we bought it. We assumed we were getting a used product that was in good condition. Boy were we wrong. We have used it four times for long weekend trips and have discovered that the sub floor is rotted due to a severe plumbing leak in the shower. Their response? Sorry, our inspections don’t cover that type of thing and we can’t help you unless you want to pay us to fix it. We're pretty sure that a new, larger RV is in our future, but after this experience, it definitely won’t be purchased from Camping World.
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1 comment
GoodSamCareTeam
#832886

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#497024 Review #497024 is a subjective opinion of poster.
Tags
  • camping Trailers
  • defects

Customer Support Review

I called this morning to inquire why my credit card will not work on the Camping World site, the clerk said I don't know why your card does not work and was very rude my card is good and works on other sites I made three attempts to talk to someone all rude last one putting me on hold till I gave up I'm done with these people I have been a very good customer and do not deserve to be treated like that
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Review
#496742 Review #496742 is a subjective opinion of poster.

Camping World in Saint Augustine, Florida - Poor Service at St Augustine

Tried to add a second charge for installation of washer and dryer when I refused the cost and installation they changed their minds A promise of detailing my coach for free due to the amount of money spent from Paul service manager. NEVER DONE Insulted by John service rep when questioned about detailing whose response was wax is in the wash. They never even washed it. Excuse after excuse , time promised 3 days took 7 days Lousy service, lack of communication between management and employees promises not kept. Trying to over charge Read reviews before contracting BUYERS BEWARE !
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1 comment
GoodSamCareTeam
#832888

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#494714 Review #494714 is a subjective opinion of poster.

Camping World in Louisville, Tennessee - Quoted $2,072 for a tow package-- charged $2,811 due to service dept error

My husband and I have a National Dolphin Class A Motorhome that we purchased at the Louisville TN Camping World location. We love the motorhome and very much dislike the service department. We decided we wanted to install a tow package to tow our Jeep behind the RV. Now we are relatively new to camping and don't know what specific parts we needed for a tow package so we relied on the sales staff from the service department to detail the work order for us and we scheduled the job to be completed. Our Work Order 256-2843675 had a quote for a tow package for $2,072.85 with the parts and labor broken out --we decided we could afford that and scheduled the work to be completed. What we did not know was that the work order did not contain a quote for a separate tow bar. Apparently the service department had us confused with a different customer who had his own tow bar already installed on the motorhome and we were given the wrong quote. Unfortunately we did not now this --the initial work was completed on the Jeep installing the all of the parts relevant to the Jeep. We were called that the installation on the Jeep was finished and to bring in the motorhome to complete the installation and be shown how to tow the Jeep with the motorhome. At this point, AFTER ALL THE WORK WAS ALREADY COMPLETE and not before, we received the work order with a NEW TOTAL of $2,884.31. We had not received notice either verbally or in writing that there would be a cost difference of $811.46. The service department representative apologized to my husband and said that it was his mistake. He said he had us confused with a different customer. We were not prepared for a difference in price of $811.46. My husband took the motorhome and Jeep home-- I stayed behind because I still had questions related to the charges on the work order. The service man was rude to me personally when I had questions about the bill after my husband left. I did become quite upset due to the large price difference and the service person was grinning as if this was funny as I was leaving the store. So bottom line-- service department did not give us a correct quote! The service department did not notify us that there would be an additional $811 in charges. The service department was very rude to me as I was asking questions. This is not our first bad experience with the service department. In Oct 203 we needed work completed on the generator--covered by the warranty we purchased. The RV sat on their lot for 4 MONTHS!!! We had to cancel our trip to Disney. It was the winter so the service department let the pipes freeze-- they did replace the pipes and installed a new faucet but never said anything to us or apologize. We noticed because I knew the sink faucet was different and close inspection on the work order noted new pipes and sink faucet. Now I DID ASK THAT THEY WINTERIZE THE RV--they said it was not necessary. Looks like they were wrong and had to fix their error. I've made a formal complaint to Good Sam Online but not sure that anything will be corrected. I feel in the least, Camping World should have eaten the cost of their mistake and we should have paid the original work order of $2,072. Or in the very least, charged us half of the additional cost. TERRIBLE COMPANY AND PUTS A BAD NAME ON SUCH A WONDERFUL RECREATION. WE LOVE CAMPING!!!! BUT NOT CAMPING WORLD
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3 comments
Anonymous
#846700

That is why it is called an estimate.

Anonymous
#832984

I want to send in an update. I had also sent in a complaint to Camping World main office on their website.

Camping World had to local location in Louisville TN contact us.

The Louisville Camping World location corrected the situation and refunded the difference in the two invoices which was very generous.

The manager was very nice to work with and we are happy with the results.

We have learned that we need to better educate ourselves on RV issues so we will better understand estimates and invoices.

We do so appreciate that Camping World corrected this issue--- turns out we experienced some damage to a storage compartment door on our last trip so we will be going back to Camping World to get help to find a replacement door and have it installed.

I think this time I'll know how to read the estimate and know what questions to ask before actually having work completed.

All in all, I will continue to use Camping World as they were diligent in correcting our situation. Thank you

GoodSamCareTeam
#832889

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

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Review
#494364 Review #494364 is a subjective opinion of poster.
Loss
$811
Tags
  • Installation

Camping World in Fox Point, Wisconsin - Very poor service

Went to Camping World Saukville Wisconsin to have a defective toilet valve replaced. Entire episode couldn't have been worse. Technician discovered broken valve within minutes, certainly less than 5. I was told it would be ready in 2 days. So far so good but this is where it began to fall apart. I checked 2 days later and was told they had to order the part; it would be in the following Monday. I told them I was leaving on Wednesday. I called Tuesday and was told the part was on the truck. They called me later to say it was the wrong part. They also said I should plan on 7 to 10 days for all service and repair work. I decided to try a local dealer - more on that later. I went to pick up the trailer and was charged $68 for nothing. When I attempted to hitch the trailer to my car, I noticed that the clip which secured the anti-sway bar hitch was missing. Went to Roskopf's RV, about 20 miles away. Got there at 1:30, explained my plight, and they had it replaced in less than an hour. The part was in stock there and they told me it was a very common part. I was misled and lied to by Camping World Saukville Wisconsin and was ripped off by being charged for work which wasn't done. I will buy my supplies elsewhere and would never consider buying an RV from Camping World.
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4 comments
Anonymous
#1076943

I bought a very expensive new trailer and service has been terrible.I had 3 small items for warrenty work and it took forever to get my trailer back and one very cheap item on the list was not even repaired :((. One manager wouldn't even answer my email,the other managers I had to reach out to to get an answer.I will find a part to replace the warrenty item they didn't replace myself,I am done dealing with these people and I will never buy a trailer from them again!!!!!!!!!

Anonymous
#998340

Blaming the business on shipping time. This day and age people are getting dumber and dumber.

You can't get what you need in an hour if they don't have it they don't.

$68 is probably for shipping the part....... That you ordered

Anonymous
#1001296
@Anonymous

Then you're dumb and dumber. $68 for shipping is still a rip off.

I just priced a used trailer there and was told there is a $1000 dealer prep fee. The other dealers I contacted didn't have a prep fee at all.

They also wanted twice the price to put on a weight distribution hitch and braking controls. BEWARE.

GoodSamCareTeam
#832890

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

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Review
#493309 Review #493309 is a subjective opinion of poster.
Loss
$68

Camping World Repair Review

Buyers beware!!!! They will sell you an RV but when it comes to the service department it's a joke. 4 weeks to get in and then another 3-4 weeks to get the part, then of course another wait time to get the repair. Repairs are not a priority to them. Buy from somewhere else is my advise , and there store is way over priced too.
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Review
#490819 Review #490819 is a subjective opinion of poster.

Camping World - Camper World of Lubbock, Tx

I am a very unhappy camper with these folks. What a bunch of crooks. Watch out for all the added fees and warranties these folks want to add. $500 to check the camper out? tried to sneak in $1800 service contract and another $200 that they really couldn't explain. Tried to sell us a camper with major water damage. I did not and will not do business with them. There are honest dealers out there, go find one, unless you want to pay way to much on a deal. I don't really have anything else to say to fill in the 100 word minimum. Hopefully this will be enough words.
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1 comment
GoodSamCareTeam
#832991

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#490195 Review #490195 is a subjective opinion of poster.
Do not purchase the extended service plan through Camping World or Good Sam... I am owed on 3 service plans, and Camping World of Cedar Falls IA. will not even return my calls... Camping World is a joke and I would not recommend dealing with them... They are out to...
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16 comments
Anonymous
#1695946

STOP SHOPPING AT CAMPING WORLD!!!!!- They scam,lied and steal from you. Never again!

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Review
#487932 Review #487932 is a subjective opinion of poster.
Loss
$2691