Latest review first
Camping World in Syracuse, New York - Purchasing a motor home
On the web site I found a Van type camper at the Syracuse, NY location. I contacted the store and began the process of purchasing the unit. I wire transferred a deposit to hold the unit. That was May 23, 2014. I was told the unit could not be transferred to my local Camping World Kingston, NY. The deal could not be completed because of distance to the lot to see the unit. On May 26 I cancelled the transaction and requested my deposit be refunded. Several calls to the dealership and to the financial office of another store( Churchville) to date I still have no refund. I am a senior citizen and a Veteran of more than Twenty years of military service and I think this is no way to run a business.
Camping World in Garner, North Carolina - Dried UP Sewage left in holding Tank after Rv purchased
Bought used 3912 Baystar Newmar 2010 at Garner NC location; First we were told a different price then later to find ad on craigs list listing the same RV for a lower amount. Very frustrating but Garner Camping world honored what the price was. We recieved a call from Camping world to let us know our RV had been inspected, cleaned and ready for pickup; When we got there, this was not done; They took us to the site and they were just washing the RV. Gentlemen was inside going over the insides just touching the surfaces and was done within just a few minutes. After waiting for a period of time we finally left with the RV. After taking the RV directly home (45 min drive) parked it and started noticing a bad awful smell; My husband checked the holding tank to find it full; The sewage had not been dumped nor cleaned out. We called Camping world and this what they offered, an apology and a gift card. Did not offer to fix the problem; We were scheduled to go on a trip and figured once we got to a dumping station this would resolve the situation, well it didnt'!!!! WE set a appt with Camping world of Garner to check out the problem. They have had our RV for over a week and I had to call them to get the results, ... they told me dry sewage had backed up into the pipes from previous owner not taking care of this. I do realize this Newmar was used but it was new to us as (trying to be) proud owners. The smell was unbelievable!! I tried everything I could do to make the smell go away. They kept telling us to put tablets in the tank and it would disolve the smell, NOT!! Furious?? yes we are! they should have never let us leave off the lot with sewage which is nothing but hazardeous to your health, bactieria thats build up in the pipes. They acted as if this was of no concern. The ac is not working properly, we told them... they are stating there are no problem; Well..they are!! Heated RV never reach below 78, they said they were able to get it to go to 68. Thats not right...something is defn wrong. WE are gettin ready to pick up the RV and we are not satisfied customers! First to be told a bogus price, then to find it to be allot cheaper on craigs list, then to sell us a rv with someone else sewage and now will not make good of ac thats not working like it should. I'm sure you prob get many complaints but I can assure you our business with Camping world has left a bad sour taste in our mouths and we can assure you we were not pleased with the service we got!!!
Camping World in Wood Village, Oregon - Took my money but I still have no camper
I bought a brand new Coleman travel trailer from Camping World of Portland. I was supposed to pick it up last Saturday but they had not performed the PDI like they said they would. No camper. They offered to deliver it Monday but it never showed up. Still no camper. I doubt they'll even call since I've had to initiate every conversation throughout this whole terrible process; they haven't called me even once. They clearly do not care since they got their money from the sale. I wouldn't be surprised if they try to sell my camper to someone else while its still on their lot.
Merchandise Overcharge Review
Our recent visit was a disappointment as well. Overcharged for merchandise and the salesperson was reluctant and extremely slow to correct the transaction. Another department sold us wrong key blanks but we didn't know this until we got to a locksmith in another state.
Camping World in Byron, Georgia - Over Priced and shotty work
June 14, Byron, Ga. CW. Took my Class A in for Double slide preventive mx advertised for $134.99. I discussed with the service rep that I had an issue with the main slide sticking at the top. I thought it maybe the topper. She said they would look at it. Got a call later in the morning and they said nothing was wrong with my slides and the RV must be perfectly level. I said OK and go ahead and do the MX which consisted of lubing. When I got the call to say it was ready, the Bill was over $300. I asked why the bill was double, she said they had to charge for additional lube and 1 hr. of diagnostics. As you all know the sign says it includes the lube and also it doesn't take an hour to operate levelers and hit a switch to operate a slide. I asked for the Mgr and finally after some discussion they took off $100 which still equated to $216. When they brought my RV around it had greasy hand prints on the door and luggage compartment doors. Mine is white! Do you think there was anyone around to complain to, no they had left! 2d, my toilet was leaking from the water valve assy. I did a search for the Part # and I found it on most websites for $30 including Amazon. However CW had an internet sale for $21. I called the Byron store to see if they had the part, which they did. The price on the shelf was $45. I told the lady on the phone about the sale price on CW website, she said that was internet price only! After arguing with her, she said to bring the sale ad and she would stand by the price, which they did. Why all the headaches CW, do you want a good reputation for doing what's right or are you out there to rip everyone off! Also, look at your LED bulbs $70 for 6. I bought 6 on Ebay for 12.99 free shipping. They all come from China. Good Luck Good Sam's members. Our super CW doesn't even have a dump as they so advertise. Be Aware.
Camping World in Buffalo Grove, Illinois - Damaged, Broken RV and No Assistance From Customer Service
I bought an RV from Camping World and have faced a series of issues with no help from customer service. It seems to me that a company run by Marcus Lemonis, host of The Profit, shouldn't be filled with so many problems. Maybe Lemonis should stop helping other companies and take a look at his own. Here's what happened: I bought the RV back in April 2014 and eight days later when I came top pick it up, the vehicle was not in brand new condition. It had dirty seats, a broken stove, 2 scratches, etc. Within two days, the entertainment system broke. I reached out to customer service and received no return calls, rude comments and people slamming the door in my face. I sat with Tom, the GM, and Bill, the service manager, to try and get my RV fixed, and initially they both seemed helpful. I picked up the RV a few days later, but more things broke. The driver's seat motor and the blue ray and dvd system broke-- again. I went back to customer service to find out Bill had left Camping World. Charles, another employee, seemed to handle the situation professionally when I explained the circumstances, but now it has been 6 weeks and I have not heard back from him. I gave him a month to repair my RV then left 6 messages to hear back about its status, with no response. This left me no choice but to file a formal complaint with corporate, and again, I have yet to hear back from them.
Unprofessional Employees Review
Presently camping at Lake Lanier in Gainesville. Went to Camping World for an antenna. Parts people had no knowledge of their products. Wanted to purchase another part so back to counter where I waited 10 minutes before being acknowledged by someone wearing a red shirt. He told me he was a service rep and blue shirts were parts reps. He told me if I needed one, to go down the parts isles to find one. Found two guys in back of parts area, had to wait on them to finish their personal conversation before one offered to help me. There were 6 people in the cashier's line, four other employees behind counter doing nothing. Customer service at this place is a JOKE !!! Only people willing to help are the one wanting to sell campers. All employees at this location should be on commission !!!! Kyle Kinman Fortson Ga.
Camping World in Leeds, Alabama - Very Poor Service Robersdale , AL
We purchased a 2014 Cougar High Country in May of 13, we arrived on Saturday morning to sign and take delivery, it had not been washed, no Teflon coat yet , no scotchgaurd, had a torn screen. Had to leave for 3 weeks , came back to pick up still wasn't right , had to leave 3 more weeks , this is a 150 mile trip one way. Next had A/C problems and was told that that is the way the unit operates, this is our 5th camper, never had an A/C operate like this. 2 months later they had to replace the A/C Unit. Then this Spring we noticed the clear coat coming off the front cap and the Gel coat was fading on the front cap. Took back to dealer, left for 3 weeks, went to pick up and they had only sprayed over the peeling clear with new clear looked terrible and still faded, left almost 3 more weeks and dealer was supposed to deliver unit to me for all my troubles. Was going to deliver Monday but didn't , was going to deliver Tuesday but didn't , then they said truck blew engine on Wednesday and had to purchase new truck but would deliver Friday morning but didn't, then said would be the first of the week. I told them this was unacceptable. During this year long adventure the service department has never called me with a status update , every contact made was initiated by me. If they tell you they will call you back don't believe them , they wont you will have to call them, they are also very rude on the phone with you. I have been in the service department picking up my unit and noticed they are rude to everyone. Probably the worst customer service I have ever seen and the bad part is Camping World doesn't care.
Camping World in Lititz, Pennsylvania - Price online not real price
Found a rv online and called to get trade in value for my rv. I was told by the sales manager I would work with his top sales person. We'll his top sales person quoted me a sale price that was over $12,000 higher than the advertised price. When I mentioned this to this top salesperson he said that I was wrong because the price I saw was below cost. So what does this say about their best salesperson? I think we all can figure it out. I have heard enough about camping world service complaints to now know I will stay await from them.
Camping World in Savannah, Georgia - My RV was in for servicing and they wrecked it...
It would not have been so bad but they didn't tell us and when we got it home and got out the damage was evident. I immediately took pictures and sent them to the mechanic who had done the work and he sent them to my service tech. When I brought it back for repairs, everyone from the services department were arguing about "how it couldn't have happened there" and giving attitude. I guess they thought if they all stuck together (and lied) that they would look better. My service rep was awesome and totally supportive about getting the RV repaired quickly. He makes using Camping World of Savannah worthwhile.
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