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Bad Camper Service Review

The camping world in island lake I'll has the worst service dept and customer service I have ever dealt with in life. Not only r they bad but they don't care. Never bring ur camper there for any reason.
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Review
#505257 Review #505257 is a subjective opinion of poster.

2014 Heartland Mallard Review

Whatever you do DO NOT BUY FROM CAMPING WORLD!!! We bought a 2014 Heartland Mallard from the Chattanooga Camping World. We had a severe leak which they were supposed to have fixed quickly. Three months later and we still don't have a camper. They have even told us three rimes that the camper was ready and when we get over there it hasn't been touched. They place no value at all on customer service and won't even return your calls. Going to see an attorney tomorrow.
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Review
#504776 Review #504776 is a subjective opinion of poster.

Camping World - Repair Review from Blairsville, Pennsylvania

Rick was not good at all to deal with. Kept trying to talk us into another hitch adapter that we didn't need. Told me he didn't understand why it was tack welded but they are the ones that sold us the adapter a few years ago and did the original welding. Told us they wouldn't give us what he had told us because there were issues they didn't know about. We bought camper from there three years ago and whatever issues it had now it had then because all we ever did was fix and repair issues as we found them. When I told them I wouldn't take less for my trade he went to talk to his boss and never even made us a counter offer just said he would refund what we had put down. They knew when they saw the camper that they sold it to us three years ago and it had issues then and they never told us about them and they didn't want to get it back to have to deal with it again. Another review I read said Andrew was a crook and I feel the same way. Will not go back and will never recommend them to anyone again. Will talk anyone I know out of going there to buy anything. They try to get you in with a great price online but then add a $900 and some dollar prep fee, a destination fee that was $700 and some and $200 for a title that costs them $15. So what you thought was a good deal is no cheaper then anyone else when they are done.
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1 comment
Anonymous
#1180243

I agree. Don't want to deal fairly and are rude.

Review
#504202 Review #504202 is a subjective opinion of poster.

Camping World - Salesperson Review from Jackson, Tennessee

My wife an I went to camping world in Chattanooga Tennessee to look at class a mother homes. The one that we had seen advertised was not of interest to us so we we were going out the door an the salesman said I have a 2013 winnabgo that I would like to show you. My wife went on to the car an I went to see the coach. Well I couldn't get it off my mind so we went back to see if we could make a deal. We did reach an agreement an we were so excited to be getting a 2013 coach well a week later they called an said everything was ready to be there in an hour we arrived at 1:00 pm an at 6:00 we were still waiting on the finance mananger . she was so max because she said she didn't no we were coming fussed the whole time how hungry she was.all the time didn't offer to explain the papers she was risking well at 8:00pm we were unloading our coach an they were selling it as we were giving out stuff out. On our way we went to Florida on Monday morning I.called our insurance co to switch the coach when I gave her the ven# the insurance co said sir that is a 2010 I passed out. Called camping world an they said we signed the papers which we did I trusted the salsman .came home went to talk to the manager he had nothing to say except the salesman was out of town. He would check it out and give me all back .I haven't heard from them. My wife ash the finance mgmt why we didn't get a better interest rate an it being a 2013 she didn't answer is this the way you train your people?
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2 comments
GoodSamCareTeam
#845323

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Anonymous
#904155
@GoodSamCareTeam

Hi Mark, Maybe you could help me resolve my problem, I purchased a item online 2 months ago and have not received the merchandise. I have made several calls to customer service with no results.

Denny@jaxmeu@yahoo.com

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Review
#503881 Review #503881 is a subjective opinion of poster.

Camping World in Orlando, Florida - Service Department is worthless/Theft

So... we purchased a 2013 Coleman Expedition brand new with warranty. Before we even took our camper home we noticed that two sets of the blinds in the camper were missing. My husband and I made sure to have our sales man include these on the We-owe, in which he informed us they would order them and call us when they came in. While pulling the camper home we noticed one of he running lights were out and once we got the camper to the house my husband noticed that one of the tires had a bubble in it. We spent the next month calling Camping World to get the status on the blinds and every time we called they had NO IDEA what we were talking about. Not to mention they said the bubble in the tire wouldn't be covered by our warranty even tho it had it when we took it into our possession. We eventually took the camper out for a test run and realized that the black tank sensor was not working. That was the final straw. We went up to the office to inquire about the blinds, getting the bubble in the tire fixed, running light, and black tank fixed. All of which they attempted to say would NOT be covered by our warranty. My husband eventually spoke with a new Service Dept manager who assured us that everything would be fixed and that it would be "Top Priority". Two months later they finally call us to tell us our camper was all finished and ready to go. When my husband went to pick it up he noticed that our TV was missing. After speaking with a representative he said they couldn't do anything because management wasn't in the office until Monday and they "didn't know if their surveillance cameras worked or not". This is absolutely unacceptable. Never in my life have we dealt with a company like this. I don't understand how they are still in business if this is how they conduct themselves.
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1 comment
GoodSamCareTeam
#845324

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#503805 Review #503805 is a subjective opinion of poster.
Loss
$300

Toilet Trouble Review

Camping and having trouble with toilet . No one answers their phone or calls you back from voice mail
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Review
#503779 Review #503779 is a subjective opinion of poster.

Camping World - 3 month ordeal

Purchased a 2014 Sandpiper 5th Wheel at Tampa RV show in January 2014. Purchased a at booth ran by Camping World New Port Richey, FL. The purchasing experience was a nightmare. Talked to 5 different CW employees from 5 different states. We were told so many things that turned out to not be true. Took many phone calls to finally get our new unit from CW of New Port Richey. When we get to pick it up it had a bent 5th wheel hitch and they could not find any keys for the unit. They kept promising to "find the keys"......but it never happened. We headed back home to MO with no keys. We took our unit to Camping World of Kansas City when we got home for some warranty work and to get some keys! We finally had to contact Forest River ourselves to get the key situation resolved. CW of Kansas City had our 5th wheel for 6 weeks to make about 2 hours worth of repairs....and we made an appt for service so we wouldn't have to wait so long. We finally got the keys....but the service person at CW "forgot" we had two doors.....so we waited another 2 weeks for another door lock. There were so many promises made and not followed thru....so many lies.....made our whole buying experience a nightmare. We love our unit....no complaints there....but will NEVER step inside another CW again. Buy from a local owned dealer. I have written to the CEO of CW with no response.
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2 comments
GoodSamCareTeam
#832858

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

GoodSamCareTeam
#832854

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

View more comments (1)
Review
#503120 Review #503120 is a subjective opinion of poster.

Fleewood repairs Hillsboro Camping world promised RV by June 9th today 26th saying 7 or more weeks!

Our Fleetwood storm was stolen, and trashed out. As if that wasn't bad enough we took it to Hillsboro OR camping world. The insurance adjuster meet us there, they looked at the RV determined what needed to be replaced and repaired. I ask if we would have it back in time for our camping reservation on June 9th. Oh yes we should be able to make that I was told. After repeatedly calling and never having them return my calls. I tried management, they would have some call me of course that didn't happen. I called 6/25/14 was told the only thing missing was some window blinds. The insurance adjuster just call to tell me, the blinds should be there by July 7th, but then informed me that they were waiting on heating core, and windshield which would take an additional 7 WEEKS. SUMMER WILL BE OVER, WE HAVE MISSED CAMPING RESERVATIONS FOR THE 4TH OF JULY!!! If they had not lied about the missing parts we could have rented a vacation home at Detroit Lake, but now of course there is nothing available. The next big trip is for our 5 year old adopted daughter's 6th birthday on August 24th, so yet another cancelation. This has been the worst customer service I have ever heard of. I believe that the money paid to Camping world by insurance in May was not used to order the parts for our RV. If the parts can not be proven to me as ordered, I intend to look into fraud charges. A very mad and frustrated Jill M Johnson
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1 comment
GoodSamCareTeam
#832860

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#503039 Review #503039 is a subjective opinion of poster.
Loss
$20000

Camping World in Syracuse, New York - Purchasing a motor home

On the web site I found a Van type camper at the Syracuse, NY location. I contacted the store and began the process of purchasing the unit. I wire transferred a deposit to hold the unit. That was May 23, 2014. I was told the unit could not be transferred to my local Camping World Kingston, NY. The deal could not be completed because of distance to the lot to see the unit. On May 26 I cancelled the transaction and requested my deposit be refunded. Several calls to the dealership and to the financial office of another store( Churchville) to date I still have no refund. I am a senior citizen and a Veteran of more than Twenty years of military service and I think this is no way to run a business.
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1 comment
Anonymous
#832428

Please send me your contact infor mation to my e-mail address and I will get the right people involved and communicationg with you.

JGreeno@campingworld.com

Jeff Greeno

Service & Collision DIrector Camping World / Good Sam

Review
#502511 Review #502511 is a subjective opinion of poster.
Loss
$500

Camping World in Garner, North Carolina - Dried UP Sewage left in holding Tank after Rv purchased

Bought used 3912 Baystar Newmar 2010 at Garner NC location; First we were told a different price then later to find ad on craigs list listing the same RV for a lower amount. Very frustrating but Garner Camping world honored what the price was. We recieved a call from Camping world to let us know our RV had been inspected, cleaned and ready for pickup; When we got there, this was not done; They took us to the site and they were just washing the RV. Gentlemen was inside going over the insides just touching the surfaces and was done within just a few minutes. After waiting for a period of time we finally left with the RV. After taking the RV directly home (45 min drive) parked it and started noticing a bad awful smell; My husband checked the holding tank to find it full; The sewage had not been dumped nor cleaned out. We called Camping world and this what they offered, an apology and a gift card. Did not offer to fix the problem; We were scheduled to go on a trip and figured once we got to a dumping station this would resolve the situation, well it didnt'!!!! WE set a appt with Camping world of Garner to check out the problem. They have had our RV for over a week and I had to call them to get the results, ... they told me dry sewage had backed up into the pipes from previous owner not taking care of this. I do realize this Newmar was used but it was new to us as (trying to be) proud owners. The smell was unbelievable!! I tried everything I could do to make the smell go away. They kept telling us to put tablets in the tank and it would disolve the smell, NOT!! Furious?? yes we are! they should have never let us leave off the lot with sewage which is nothing but hazardeous to your health, bactieria thats build up in the pipes. They acted as if this was of no concern. The ac is not working properly, we told them... they are stating there are no problem; Well..they are!! Heated RV never reach below 78, they said they were able to get it to go to 68. Thats not right...something is defn wrong. WE are gettin ready to pick up the RV and we are not satisfied customers! First to be told a bogus price, then to find it to be allot cheaper on craigs list, then to sell us a rv with someone else sewage and now will not make good of ac thats not working like it should. I'm sure you prob get many complaints but I can assure you our business with Camping world has left a bad sour taste in our mouths and we can assure you we were not pleased with the service we got!!!
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1 comment
GoodSamCareTeam
#832870

I would like to apologize for all the problems you have experienced. If able please send me a email with your contact information.

We would like help in this matter.

Mark

goodsamcs@goodsamfamily.com

Review
#502431 Review #502431 is a subjective opinion of poster.
Tags
  • Dried up sewage