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Camping World in Little Rock, Arkansas - Horrible! Buyer beware, they will sell you *** and assure everything is great with your RV

Horrible, buyer beware!!! We just bought a 2005 Grand Junction from Camping World of Little Rock, AR and truly wish it had all been a dream! First of all, we signed papers on a Thursday and scheduled orientation and delivery for the following Tuesday at 9 am. We received a call at 8:30 Tuesday morning asking to back up the time b/c they were waiting on a part to arrive. We live 2.5 hrs away so needless to say we were almost there. We were told everything would be ready by 1 that day. Finally, at 3:30 that afternoon we were done and on our way home. We paid $1500 for "inspection fees" to be done on this RV, it was to be cleaned and de-winterized. After getting it home we discovered the cleaning was only putting air fresheners throughout the RV and that's it. It was never de-winterized and surprise, surprise, the bathroom sink drain is leaking! Furthermore, I asked if there were any roof leaks and I was assured there were not, we just had a day of rain and the roof is leaking in two spots! Basically, we feel like we were screwed by this business! Do they not check the used RV's they are selling for leaks? I will never give them my business again or send any business their way! The only positive thing I have to say regarding them is that the delivery man was great and very helpful to us!
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Review
#566378 Review #566378 is a subjective opinion of poster.
Pros
  • Delivery man
  • Salesman at first
Cons
  • Service after the sale
  • Service
  • Service department
Reason of review
Damaged or defective
Loss
$23000
Preferred solution
Let the company propose a solution

Camping world chicago lousy service

had several issues with a used fifth wheel 40 foot toy hauler, took it back for the problems, was told all was fixed,,,,,was not, stopped at the Birmingham location , they fixed what Chicago didn't, but I had to pay, had private contractor fix the other issues when I got to rv site in florida, paid out of my pocket, lots of phone calls I made to contact service department, salesman, manager, and lots of promised call backs were never made, ....do not buy a used trailer from them and definitely do not waste money on the extended warranty,,,very nice people, but most salespersons are,,,,lol,,,,,,very poor follow up and they are too busy to assist with your issues, they would rather sell new
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1 comment
Anonymous
#926765

Omg these people are getting sued. I could write a book on what they did to us.

22,000. later and still can not use our RV. they had it for over 7 mos. we took it somewhere else only to find we have a blown head gasket which will be another 10,000.

I am so mad i can not see stright. How do these people sleep at night ripping people off.

Review
#563708 Review #563708 is a subjective opinion of poster.
Pros
  • Salesman was pleasant
Reason of review
Damaged or defective
Preferred solution
Price reduction

Camping World in Reston, Virginia - 2 ball faced lies in Lake City, Fl

Service manager lake city assured me I had to order a part for my 2014 thor thru the factory. Said could not be ordered aftermarket. This morn I discovered the part they ordered was aftermarket and now I have the same item coming in for the third time as since it was not ordered from factory the first two times and will not work or fit, I was assured by my parts clerk this morn it will be from factory and work. If i have to order number 4 it will come off a new unit on their lot. Unit has spent more time waiting on parts or supposed authorization from factory than on the road. I now question the delay by the factory for repairs as it may have just been the scape goat from lies by service manager
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Review
#562356 Review #562356 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Deliver product or service ordered

Pace Arrow Rv Review

I bought a used pace arrow from the ststesville store I was told by the salesman that it had been gone through and that everything worked when I went to use it there was quit a list of things that didn't they wanted me to pay for all of the they said worked
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Review
#562081 Review #562081 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World Mesa Worst Service Experience Ever

1.0
Details
I dropped my Keystone Raptor off at Camping World at 2222 E. Main Street in Mesa AZ to have my generator serviced, rear bunk repaired and a couple of minor items completed before we left on a 2000 mile trip to Texas. While writing the repair order my service writer up-sold me a wheel bearing pack and since we were traveling so far in just a few days I agreed. After having my trailer for a week she called me and said that I needed a new carb for my generator because the gas had turned bad to which I agreed to the repair. Then she went on to tell me that there was grease slung all over the break drums that would have to be cleaned that was not covered in the quote for the bearing pack. At this point she sent me pictures of my trailer completely disassembled and said that they needed to clean everything and adjust the brakes (which was not included in the bearing pack price) I argued with her that the proper way to do a bearing pack was to back off the breaks, disassemble, pull the bearings and clean them, pack the bearings, install new seals, preload the bearings and adjust the brakes. I could tell that there was no way to reason with this woman so I begrudgingly agreed to the additional cost. When they finally completed the repairs she called me to let me know it was ready, I told her I would pick it on my lunch break. I arrived at Camping World at 12:05 on Monday Oct 20 to be informed that "Everyone was at lunch" and I would have to wait until 1:00. I sat in the parking lot until 1:00 then waited an additional 20 minutes for someone to assist me. The service writer was nasty while taking my $3,178.46 and then made me wait an additional 40 minutes before having someone bring up my trailer. At 2:00 pm I looked around the parking lot and found my own trailer and hooked it up. As I was leaving I decided to stop at the front office and voice my concerns to the manager. I found the manager Shawn Williams and asked him for his card so I would know who to identify in my letter to Corporate. He gave me his card and asked for a chance to make it right before it went that far. I explained what had happened and he refunded the additional brake adjustment and cleaning costs. I finally left Camping World at 4:15. We headed for Texas at 5:00 am on October 21st and when we got into El Paso traffic came to an abrupt halt forcing me to initiate a panic stop only then to find out that my brakes were adjusted incorrectly. The trailer grabbed hard on the drivers side and forced me into the center median. I had to use extreme caution for the remainder of the trip. Upon our return to Arizona I took the trailer back to Camping World the day after we returned from Texas, Saturday November 8th and explained what had happened to Shawn the GM. Shawn instructed me to drop the trailer in the service lane and call him Monday and he would get it resolved. On Monday the November 10th I left several voice mail messages for Shawn with information as to what I believed was the issue. I still hadn't received any response from Camping World until I called and spoke with Christina Carnes on November 18th with an assurance that I would hear from someone that day. On Friday November 21st I again called Shawn and told him that my trailer still had not been repaired and that I was extremely disappointed, he said he would find out what was going on and call me back immediately. One and a half hours later I received a call from a girl in Camping World service telling me that my trailer was ready. I told her that I would be in tomorrow (Saturday) to pick it up. I arrived at Camping World Saturday November 22nd exactly 14 days after I had dropped it off to again find no service personnel available. I again went out in the lot and found the trailer my self. By the time I got hooked up and went back in the parts counter found someone from service to let them know I was there. I told the guy I was already hooked up and only needed to dump my waste tank. He showed me where the waste dump was located and moved a Class A so I could get close to it. I went through my waste dump procedures, (put on my rubber gloves, check that valves were closed, get the hose next to the connector) and when I unscrewed the cap I was met by a spray of sewer (Black Tank) waste which got on my clothing and all over their parking lot. It was very apparent that a disgruntled employee (the original tech or service writer) had opened the black tank valve filled the line with waste and closed the valve to get back at me for expecting the service I had paid for. This was the nastiest treatment I have ever received from any business in 50 years. I would caution everyone to think twice before patronizing Camping World
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4 comments
Anonymous
#1394037

WORST SERVICE EVER!!!! !

I am single and my daughter and I decided to purchase a camp trailer so we could get away from the Arizona heat in the summer. We had looked at every camp trailer possible and decided to purchase a new Northland from Camping World in Oct 2016. First time we took it out, March 2017, we found a water leak under the shower. Took it in to Camping world and thought it had been fixed.

Second time I took it out, July 2017, Arizona Monsoon Season, 10 days in the mountains, water pored in through the sky light warping my bathroom counter top. The Sensors for the Black, Grey and Fresh water was not working correctly, the water pump wouldn’t shut off and the refrigerator would not light unless the stove was lit. I took it to camping world to have the repairs done and got the run around. They wouldn’t touch the sensors unless I paid them to clean out the tanks.

The refrigerator, I was told, had debris that looked like leaves in it and they said they wouldn’t fix it. Please tell me this…..I have owned this trailer for 9 months, it sits in a back yard nowhere near any trees or bushes. How in the H___ is there going to be debris in the refrigerator unless it was there when I bought it?????? The pump wouldn’t shut off because there was still a leak behind the shower poring out under the trailer.

This they fixed without an issue. And now for the biggest problem……The Sky Light in the bathroom is cracked! While camping for 10 days in the White Mountains we had a huge monsoon go through. My daughter and I are stuck in the down pore and I noticed that water was poring in through the sky light.

If you live in AZ you know we don’t get a lot of rain but when we do it pores! The water coming in warped the counter top in the bathroom. I had two people In the Service department state there was NO IMPACT to the Sky light. Warranty refused to fix it.

It was submitted to them again and they again refused to fix it! Camping world service department kept my trailer for over 3 months and it was returned to me right after the SO CALLED WARRANTY ran out. I now have the task of crawling on top of my camp trailer and replacing the sky light myself. I still have a warped counter top!

After a long argument Camping World dropped my tanks, without me paying for it, and found that the sensor was defective and replaced it. I called in for an update after they had my trailer and couldn’t get anyone to call me back. My Tech, Mike, was AWFUL!!! I found out later he was a manager.

I called again at 2 months and couldn’t get him to call me back. I finally get a call back at 2 ½ months telling me they aren’t going to fix the sky light but would submit again. 3 month mark I called every day for a wk just asking for an update. No call back.

When I did get a call it was to tell me to come get my trailer because they were not going to fix anything else. I do not recommend Camping world to anyone. I will make sure everyone I know hears how they handle customers.

I no longer shop at Camping World online or otherwise. I will go out of my way to shop elsewhere.

Anonymous
#1250593

Nothing but problems with the Mesa service department... They couldn't pay me to recommend them...

Anonymous
#1236241

Yea I have had the same experience.

Over promised

Under delivered

Anonymous
#1208856

We went there to change the head lights on our motor home. They lasted 3 days!

They also told us that oil got into the refrigerator line. We said to go ahead & clean it out. When I think of it how could oil get in there.

Will never go back.

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Review
#561998 Review #561998 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Damage during service

Camper Review

I dealt with norm Carter. All I wanted to know was tge price of a camper without running my credit. He gave me his word he would not and coffee to find out, he did. Camping world is a crook outfit. Avoid at all costs
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Review
#559623 Review #559623 is a subjective opinion of poster.

Camping World in Troutdale, Oregon - BAD SERVICE AND SALES DEPT DOES NOT CARE EITHER

1.5
Details
We are going through a nightmare right now. We dropped off our new bumper pull Coleman trailer 6 weeks ago to have 4 things repaired. 1) 2 dead batteries no water in them? 2) shower water comes out the hot/cold *** not the shower head. 3) Kitchen tilt out off the tracks and a rubber gasket not there. 4) Hook on outside to hold door open is has only 1 screw in it because there is nothing behind the second hole, it was screwed into nothing, hollow area. 5) The door on the control panel falling off because it too is only held in with 1 screw, top screw also screwed into hollow area. So we had called for update, was told part on order for the shower 2 weeks ago, still not in. Thought we should talk to the sales dept that sold it to us, they said they would handle it. They would even drive it up to us since we had made a 6 hour drive the day it was to be ready. According to the service dept the sales dept has not ever spoke to them. It goes round and round, did I mention we bought a $3000.00 extended service warranty, guess what? nothing is covered. not one screw, gasket,nothing everything is on us to pay. So here we sit, with no place to move to and the weather is turning bad where we would be ready to set up home on the snake river, but no trailer and no one at the Troutdale,Oregon Camping World gives a ***. So buyers beware and if you think you are a valuable customer... think twice or maybe three times.
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1 comment
Anonymous
#1622971

So sorry but they are not hearing about their customers.

Review
#559081 Review #559081 is a subjective opinion of poster.
Cons
  • Service department
  • Delayed time of delivery
  • Service contract
Reason of review
Poor customer service
Loss
$400000
Preferred solution
Let the company propose a solution

Camping World in Cincinnati, Ohio - Had a good experience

We drove from Cincinnati to camping world in Berkley MA due to a good deal on a as is used trailmanor. We were worried, but things were better than we expected. They checked a few things and sent more picts before we bought it, then drove to get it. They even gave us a gift - waste hose and showed us everything about the camper, even though we had paid already. We visited mountains in PA, new york and a few spots on the way there and back making it much funner. Well worth the trip, was 13 hours one way. Seems like a long crazy trip, but we went for it, and worked out great. We even used the camper on the way back and was glad they showed us everything as we were first time camper owners.
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2 comments
Anonymous
#1016958

I will never buy anything from camping world again. The first year I had the trailer, they were great.

Now that I've had it s year not so much. They do not help you anymore. No one does house calls anymore. You try to call and the phone just rings and rings.

Explanations are useless.

They may as well speak Latin! Makes no sense and of no help whatsoever.

Anonymous
#978900

Last year bought a used camper and they were great they made good on every promise they made would and I will buy from them again

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Review
#557274 Review #557274 is a subjective opinion of poster.
Reason of review
Fair pricing

Camping World in Wolfforth, Texas - The worst customer service i have ever seen.

We just bought a brand new bumper pull travel trailer from them for our deer lease. When we got it all the way to our deer lease which is two hours away, the air conditioner stopped working and they had hooked up our satellite TV system up wrong. We called that following Monday and they could care less what our problems were. They didn't offer to help out at all and refused to send a technician fix it. We ended up having to drag the trailer back to them with the manager telling us he would jump it to the front of the line and get it right back out. They have had it over a week and it is still not ready. It is a shame you spend good money on a brand new trailer and get this kind of service. It is deer season and we cant use it for what we bought it for. They don't care about you at camping world and they show that. Never buy anything from this place, you will regret it!
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Review
#556916 Review #556916 is a subjective opinion of poster.

DO NOT BUY FROM CAMPING WORLD

1.0
Details
The comment I have is NOT a good one!!!! I AM COMPLETELY FED UP WITH THE STORE IN CHARLESTON!!!! We have taken the coach there on a number of occasions and it takes the service dept god knows how long to return the unit and it STILL NOT BE REPAIRED!!! I have had to fix several problems either myself or through a different service center. We have now tried to trade out of this unit for various reasons and when we go to Camping world in Charleston SC we are told that the unit we are looking at either has "issues" or they make the payments so outrageous that we will eventually go away and they can move on to the next sucker!!! (have tried on 4 different units) We have asked repeatedly to speak with a regional manager who refuses to speak with us and when asked about this through the phone center we are told that the issue has been resolved!!! RESOLVED??? If it was handled I wouldnt be bashing your company YET AGAIN!!! So at the end of the day it is MORE than obvious that Camping world does NOT want to be bothered with us and I am going to continue my trend of telling everyone I know and meet to NOT buy from Camping world Unless you like being rammed in the kiester!!! I am in sales myself and I speak to ALOT of people on a weekly basis. I know I have swayed a handful of people from not buying from this dump and hopefully I can sway more!!!
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1 comment
Anonymous
#905033

I agree . Seems all camping world's are ripping people off .

They must be training them to do this mean while Marcus gets richer by the minute.

Was a better and honest business when Dave Gavin own it . Shame on you Marcus L

Review
#556656 Review #556656 is a subjective opinion of poster.
Cons
  • Service after the sale
Reason of review
We would like to be traded out of ours at a reasonable rate
Loss
$17000
Preferred solution
Price reduction