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Camping World Facility Review

2.8
Details
Paid a thousand dollar deposit for a fifth wheel...guaranteed. Received an email from CEO Marcus who offered his "help with sales" but our RV would not be transferred by another CW facility for sale...no response from Corporate. Meanwhile, I travel for business and my home was complete by Friday...no RV... no response....false advertisement
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Review
#579711 Review #579711 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Vehicle Repair Review from El Paso, Texas

On several occasions I took my vehicle in for repairs, I have had the worst service experience you can ever amaging. Vehicle went in for repairs, one week later nothing done, next wrong parts ordered, more delays, fuel missing from my vehicle, damages to the paint, wrong parts installed, in fighting among works. I will never buy another vehic!e from camp World. 3rd world service. They really screw old folks over and they don't discriminate based on color they screw everybody equally. Don't make a $85,000 mistake .The Service Department at Anthony Texas will make you hate you bought a RV!!!!!!
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1 comment
Anonymous
#1196455

You know what RV stands for.

RUINED VACATION

Review
#578824 Review #578824 is a subjective opinion of poster.

Camping World - Website Review from Gainesville, Florida

On a recent visit to Camping World in Lake City Florida first thing salesman says is should have gotten a Dodge truck not a Chevy!! OK. (Hint!) probably not the best way to start off a conversation Mr salesman. he asks what we're looking for we tell him travel trailers in a price range he takes us out to the lot and tells us they have 17 acres of property and shows us a couple of trailers and says that's all they have basically left us to be. interesting that on the website they have quite a selection used and new however when you get to the lot doesn't appear to be that way. nice wasted trip to Lake City
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2 comments
Anonymous
#1365939

Very bad experience there myself.

Anonymous
#930376

They got me for 1800 miles and $8500 not to include travel expenses, still can't believe I fell for their carefully planned ripp off , Ocala florida store

Trained Thieves !

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Review
#577319 Review #577319 is a subjective opinion of poster.
Reason of review
Poor customer service

CAMPING WORLD AND MARCUS LEMONIS CUSTOMER PROMISE A LIE

1.0
Details
i HAVE NEVER BEEN TREATED SO BAD FROM MARCUS LEMONIS CUSTOMER SERVICE TEAM IN MY LIFE... I purchased a 2007 Montana Mountaineer from KINGSTON NY CAMPING WORLD.. What a lemon...I used it two times and it broke down both times.. there were numerous issues with the unit..I complained and agreed to upgrade to a new unit..after driving 31/2 hours to get to CW to pick out a new unit and negotiate a price the Manager Charlie Barber(who was annoyed that I was even there) handed me the internet prices, with the highest interest rate..I was shocked, why would I drive 31/2 hours away to be handed the internet prices when I could of viewed them from the comfort of my couch.. I contacted CW customer service and emailed the not only the eastern regional manager Kevin Bostrom but I also emailed Marcus Lemonis..I've heard nothing ,nada, nunca, from either. Marcus's New SHOW THE PROFIT claims you have to make the customer happy you have too, trust and integrity is everything to him....really? no one has contacted me, I have begged them to please resolve my issue that I want my money back, I am a single woman and Marcus's CAMPING WORLD sure did take advantage of that. There was no honesty and integrity on there part!!
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3 comments
Anonymous
#1241664

We are running into the same problems. Purchased a 26 ft Thor Labor day weekend.

Traded up the end of October to a 31 ft Jayco Grayhawk. Was suppose to be new. Why do we have waste in the black tank?? Repairs need to be done and we cannot get anywhere with there service dept.

Roanoke Camping World. I wouldn't recommend these people to my worse enemy.

$80,000 for a in my opinion must have been used RV. We cannot get anywhere with Camping World going to try Jayco and see if they will stand by there product.

Anonymous
#993336

I have the same complaint. Camping World should stick to selling toilet paper and supplies.

They are terrible at customer service when it is an Coach.

They suck and I would never buy there again. 2015 Challenger MSRP $165,000.00

Anonymous
#930337

Marcus the " THE PROFIT " training employees to be Liars , Cheaters , THEIVES ! Seems they'll promise you the world to get your $. LOOK OUT AMERICA They are Theives in sheep skin .

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Review
#577158 Review #577158 is a subjective opinion of poster.
Cons
  • Lies lies lies
  • No solutions
  • Customer service
Reason of review
Poor customer service
Loss
$28000
Preferred solution
Full refund
Tags
  • 5th Wheels
  • Keystone Montana
  • Kingston Camping World

Camping World in Pennsylvania - Poor service after the sell

Purchased new camper at rv show. After one use with the unit, we noticed 22 problems. When we dropped it off for the warranty work the service manager said, "only 22 problems, the last person before you had 46" I believe this is unexceptable behavior for an aledged professional business. Futhermore they have had my camper now for just about two months. I call, leave messages,no reply. Funny the only people who actually answer the phone is sales. Are family was so excited to be purchasing a new camper. After and really still dealing with camping world, we really wish that we wouldn't purchased the unit through camping world. My advise, if you think you should deal with camping world RUN.
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Review
#576299 Review #576299 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution

Camping World in Las Vegas, Nevada - Order replacement awning

1.0
Details
I went into camping world las vegas, and had my awning replacement approved by my insurance company. we were told it would take three weeks to make the awning, but when it came in, it turned out camping world ordered the wrong one! so it took three more weeks, then an additional week to put it on. camping world told my insurance adjuster the coach was ready to pick up, but when I went all the way to vegas, the manager refused to release it to me, because they had changed the price on my insurance replacement and never notified my insurance company! and they wouldn't accept my deductible without the insurance company pahying their part...but no one ever notified my insurance company there was an adjustment, so how could my insurance company pay the difference? seems every time I file a complaint, it is forwarded to camping world, and then they are believed over me! stay away from camping world, unless it is to buy products only!!! I will never get my coach fixed there again, nor will I recommend it, I will only tell my friends to run, don't walk, away...
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Review
#571321 Review #571321 is a subjective opinion of poster.
Cons
  • Service
  • Service department
Reason of review
Poor customer service
Loss
$1000
Preferred solution
reimburse me for part of my deductible, for pain and suffering, and lying

Camping World - Manager Review from Boston, Massachusetts

Absolutely useless. Avoid Manager Greg. He's a small man with a big attitude.
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1 comment
Anonymous
#939806

agree he has no concept on how treat people, his techs finish a job and he's telling the customer he made it happen.

you can hear him from time to time pounding on his desk or yelling at his employees. VERY UNPROFESSIONAL PERSON REALLY HAS NO CLUE HOW

TO TREAT PEOPLE OR TALK PROFESSIONAL TO ANYONE. I WONDER WHAT HIS BOSS THINKS

Review
#571307 Review #571307 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Cape Coral, Florida - Campers World Corporate needs to care

2.0
Details
Same bad service at the Fort Myers location every time we have been there! Sales and Parts and Sales and Installation are different. Sales and Installation person is trying to keep up with customers needs while standing right beside them are the Sales and Parts and they stand around chit chatting. Perhaps customer service is not being stressed in training or perhaps corporate doesn't think customer service is required since they have the monopoly on the RV business across the US. We took the coach in for new door awning on Dec. 10 of 2013 and didn't get coach back until Jan. 22 of 2014. The awning would not retract properly after a quick trip to the east coast of Florida. Campers World is wanting to charge $70. to look at it while it is still under warranty!
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Review
#567596 Review #567596 is a subjective opinion of poster.
Cons
  • Service
  • Bad repairs
  • Service after the sale
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Never buy an RV from Camping World as they lie and try to trick you every step of the way.

1.0
Details
We went to Camping World in Avondale, AZ to purchase a used 5th wheel. It was great inside but needed a few fixes on the outside and a few adjustments inside. We then sat down to work out the financial side of things. The salesman wrote up what needed to be repaired on the unit and assured us these would be done. Then it was turned over to the financial manager. This is when the lying began in full force. She was suppose to submit our financial application to the bank currently holding the loan on our current RV. She never did but claims she did with a written statement a child would have written. Our credit report shows no such check from this bank. She was told we wanted a 15 year contract but tried to put us through a credit union for 10 years. What didn't she hear? Then she submitted it to a credit union that saved us from a big mistake. They came back that the unit was not worth nearly what Camping World was asking even if it had no damage. Camping World wanted $10,000 from us to make up the difference. Now why would I want to buy something that isn't worth what they are asking? I will never attempt to purchase an RV from Camping World again.
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1 comment
Anonymous
#930341

There must be a way to stop these people from doing this , camping world is no different than a ship of Pirates ! DO NOT DO BUSINESS WITH THEM !!

Review
#567148 Review #567148 is a subjective opinion of poster.
Cons
  • Rv sales
Reason of review
Poor customer service
Tags
  • Used 5th Wheel

Camping World - Rv Review from Prescott, Arizona

On one particular day my husband and boys had gone down to Phoenix for another activity and before returning home visited Camping World of Mesa looking for a particular RV. The salesman walked them through and provided descriptive info and wished the boys well. On December 6, all for of us were down in Phoenix again for another activity. That morning we get down into town go sit and wait to speak with same salesman. Long story short, he seems helpful until we take another look at the same RV. He does everything to basically push us in and out of the tour like trying to win a sales race. He was pushy, arrogant, and downright rude. If I'm going to make a decision to buy such a vehicle, said salesmen and company better know Customer Service. Presently, you couldn't pay me enough to walk back into your business!
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1 comment
Anonymous
#1279336

I believe the title of this is wrong. There are no Camping World stores in Prescott, AZ. Even the comments state Phoenix.

Review
#566689 Review #566689 is a subjective opinion of poster.
Reason of review
Poor customer service