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Camping World in Redwood City, California - Company does NOT stand behind their product!!!

1.0
Details
1. We buy regularly from Camping World.2. We have SIX cars insured with Good SAM.3. We have a service contract for the RV with Good SAM.4. We have any kind of road insurance with Good SAM one can imagine. So we spend almost $4000.00 per year on all of that. My husband and I have a type C RV for which I wanted to buy some drapes that would go from the ceiling to the bottom of the bed that is over the passenger/driver seats so we can hide the stuff that we put on there while we go camping.I ordered a PLEATED drape that would be 90" wide and 29" long, consisting of TWO panels. The color was portabella, which shows up as a brown color on your color scheme on the internet. I was also assured it would come with the hardware.I received at least 3 follow-up phone calls from either Camping World or Gary Manufacturing asking me what I wanted. I kept saying I wanted PLEATED curtains including the hardware.I received the curtains and the hardware. 1. The curtains were NOT pleated. They were two plain pieces of material 52"x29".2. The color of the material was NOT brown, but a METALLIC SHINY GOLD.3. The hardware consisted of one strip and no bolts or screws. The strip came in a long box that was bent in the middle. I have been working with the customer service and manufacturer to get the items returned and I have not gotten ANYWHERE. They are pointing the finger at each other. Camping World says I ordered the wrong thing and the manufacturer says Camping World ordered the wrong thing. NOBODY told me I should order another type of drape if I wanted PLEATS! I just want the items returned and receive a credit on my cc for $233. 74.
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Review
#607539 Review #607539 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$234
Preferred solution
Full refund
Tags
  • Drapes

Camping World - Trailer Purchase Review from Fond Du Lac, Wisconsin

My wife and I had spent the last several weeks looking at travel trailers from the end of Feb2015 to middle of march. When we finally found a unit we liked but it was in another location in another state. So we drove the 120 miles to look at this trailer. Told them that the arrangements were to bring it up to the store closest to us. They told us we had to buy it at their store. We said no we were going to get it at the store closest to us. They didn't want to giveme aanything for my trade charge me to bring the new unit up and take my old unit. All they were to do was transfer the newer one. Instead the next day. Being Sunday they sold the unit to someone else and then called me to say if they didn't sell it if I still wanted it. Crooked crooked people
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Review
#606711 Review #606711 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Lodi, California - Service Department

Camping World has the worst RV Service Department, my LP detector kept sounding off so I took it in for service. The tech said it was fine. As soon as I returned home the LP was screaming again, so I replaced it myself and tested it, now things are quiet again. The old LP detector had an expiration date on the back and it had expired, good thing I didn't expire as a result of gas vapor due to Camping World's poor service techs. Second complaint I have, they do not contact you to give you an update on your RV, ever! If you call the service department your lucky to speak to a parts person. I was told a parts person would contact me Monday morning, no call. I called twice on Monday and the phone just kept ringing until the call was disconnect. This is not the first time this has happened. How frustrating is that!
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Review
#605920 Review #605920 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World on ebay canceled all my orders after accepting payment. Then re-listed item at a higher price

1.0
Details
Stay Away from Camping World on ebay and there web site I bought and paid for 14 items they canceled all of them Then re-listed the items at a higher price and never told customers why they did this to a bunch of customers look at there ebay feedback it took 3 days of phone calls to talk to anyone and admitted there was a pricing mistake and it was there fault but they had no attention for honoring or taking care of there customers and that they care more about there bottom line than there customers when I talked to managers they pretty much told me they didn't care
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Review
#604727 Review #604727 is a subjective opinion of poster.
Cons
  • After-sales service
  • Customer service
  • Service
Reason of review
Order processing issue
Loss
$5000
Preferred solution
Deliver product or service ordered

Camping World in Corydon, Indiana - Pick up when bought and return for warrens work

When we picked up our fifth well we where not given any instruction as we had never towed one before. We where also sent out of the place with no brakes for the camper which I believe is against the law in Indiana. Took camper back after first summer of camping in Oct. 2014 it is now March 2015 and all the warranty work is not completed. Had had a hard time getting up dates on how things are coming along. When the camper was dropped off they were told we planned on going camping the end of March so would like to have it back by mid March. Not going to happen. Just hoping when I do get it back they have done what was asked of them or I may be getting an attorney to handle this.
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1 comment
Anonymous
#960471

We bought a used Montana, last year. We got an extended warranty, and have used it to fix a lot of things.

We took this rv out on the weekend, and noticed some water leaking out of it. We took it to a different rv place, because camping world has not treated us well. Now, we have been told that all the underneath of our 5th wheel, is rotting away, with much mold!

It will take nine thousand to repair! We are going to return to camping world in Portland oregon, to see if they will help us!!

Review
#604237 Review #604237 is a subjective opinion of poster.
Cons
  • Customer service
  • After-sales service
Reason of review
Warranty issue

Camping World - Manager Review from Biola, California

4.0
Details
The Tucson store continues to be THE WORST store we have been in in 40 years of being Good Sam Lifetime Members. We are used to good helpful service but you won't find ANY of that in the Tucson store. There are some women who are helpful but that is it and they appear to be handstrung by the totally inept unfriendly *** of a manager. You told me last year things would get better but they have not.
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Review
#604026 Review #604026 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Sales Manager Review from Albany, New York

1.5
Details
Amen I feel your pain managers suck they are only out for them selves.Marcus should spend more time with the business that makes him the most money and train his managers and SVP to take care of there employees. He says that employees are everything in is company I don't see that, I feel sorry as too the way you were treated I was a Sales rep and we were talked down to and had nasty comments made by our Sales manager who thinks that he is above everyone and everything, I also blame the SVP for his behavior shame on Camping world. A concerned former employee.
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Review
#602619 Review #602619 is a subjective opinion of poster.

Camping World in Wood Village, Oregon - TOTALLY DISGUSTED!!!

We took our RV into the Woodvillage, OR service center for a couple of warranty items. They kept our RV for 2 months with one raggedy excuse after another as to why it was taking so long. When we got our RV back, the inside was filthy with material dust and debris throughout the inside (obvious they didn't clean up after doing the work). One of our fenders was knocked loose (brand new RV) and they apparently tried to fix it with calking (nice try) and to top it all off, our sewer tank was 3/4 full!!!! and smelled like it too! Seriously?? Was our RV used as a hotel room too???!!! We will never go back to Camping World for anything. Signed, Totally Disgusted!
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Review
#602182 Review #602182 is a subjective opinion of poster.
Reason of review
Treatment of our property in your care!!

Camping World Installation Review

1.0
Details
Took them 9 hours to do a 3 hr job campingworld Service dept sucks needs a few mechanics they know nothing about repairs or installation of material
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Review
#602127 Review #602127 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Claremont, New Hampshire - Deceptive and unprofessional managment practice

I made a reasonable, but aggressive offer and received several phone calls from management and sales indicating we were close, and that a counter offer was imminent. Then after being strung along by 6-7 phone, and multiple meaningless e-mails calls over 3 days, I received a final phone call to convey they unit was sold. I had been transparent and clear about my offer and only requested clear and honest communication in return. Apparently this is not in the lexicon of their management structure. I find the management of Camping World of Kingston to be deceptive, malicious and terribly unprofessional.
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Review
#601768 Review #601768 is a subjective opinion of poster.
Reason of review
Poor customer service