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Camping World - 2015 Keystone Cougar Xlite Review from Sandy, Utah

My salesman, Dee, was great. But the service department is horrible. I purchased a 2015 Cougar x-lite travel trailer for $38,000. I paid extra for an extended warranty and something called a platinum package to coat the exterior and treating the fabrics and carpet. I asked for the carpets to be cleaned. When we took possession of the trailer none of this had been. We took our trip. The shower leaked. The water had not been turned on, it was still winterized. The awning was damaged. We called the service department and were told they were too busy to help us. We asked for a call back but they didnt call. This is not the entire list but you get the idea. Got home, made an appointment, a week and a half later, took it in on Friday. Today is Tuesday, haven't even looked at it. I told my salesman the problem and he went and got the manager, Matt Adams. He assured me everything would be taken care of. I hope their corporate offices see this.
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2 comments
Anonymous
#1018044

I have a 2014 Keystone Cougar 5th wheel and the front cap has stress cracks though the entire front, 1 day over warranty and I have gotten no where. Keystone offered to pay for 1/2.

or put it though the insurance company.

HELLO WHY SHOULD I PAY FOR A MANUFACTURE'S DEFECT OR HAVE MY INSURANCE PAY.

DON'T BUY KEYSTONE OR CAMPING WORLD. ATTORNEY HERE I COME................

Anonymous
#977779

Corporate doesn't Care , your on your own good luck . Ps don't pay until all the work is done .

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Review
#625338 Review #625338 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Kansas City, Missouri - Poor service

1.0
Details
Me and my father went into the Grain valley store to look at a few of their travel trailers that we were interested in, all they could do is talk down to us and be little us if we opened our mouths about anything terrible service the salesmans are jerks they don't even seem like they even want to sell any trailers at all, all they could keep saying was how many trailers they have sold in the past month and how many they sold at the last big show. no one wants to hear how many trailers you have sold..... anyway I will take my business out to olathe ford rv they are much nicer out their and they don't talk their company up like these jerks at camping world did.
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1 comment
Anonymous
#1130800

You could always head over to Lifestyle RVs in Grain Valley. They are a top 50 dealer and treated us really well.

We've referred at least 6 people to them that have all had great experiences. The sales staff is phenomenal.

The owner is top notch and was there on site when we went in to buy our camper.

Review
#624640 Review #624640 is a subjective opinion of poster.
Cons
  • Service salesmen
Reason of review
terrible salesmanship
Preferred solution
get rid of them and get someone their that doesnt be little people or talk down to them.

Camping World in Cumming, Georgia - 3 months no tags for camper Chattanooga TN location,

Bought 2015 keystone fifth wheel on a Sunday In Chattanooga Tn. Buyer beware All promise up front , not one call after sale Promised a single digit loan got offered in teens Promised delivery and set up they delivered but no set up just dropped and left driver said his order was delivery only had to get a neighbor truck to reposition trailer Very poor service after sale took days for a call back and weeks for a missing lens cover Be very careful get everything discussed in writing, fought over promised 30 lb tank finally service person carried a damaged one from store & installed in trailer Don't expect any good service after the sale I Will never recommend 3 months later got plates for trailer
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Review
#623095 Review #623095 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Service

Made an appointment to have 3 things taken care of on our 2015 5th wheel. 1. Shower leaks at trap under trailer 2. Water pump would not work on fresh water tank. 3. Galley valve will not close all the way When I went to pick up the trailer I was told they didn't see a leak in the shower, the water pump was just a valve not open, and the galley valve they said something was blocking it and wouldn't close all the way. When I asked about the shower leak, he said " we would have to drop the belly pan to fix that" and I said " why the *** do you think I brought it in for? So in short the service tech basically opened a valve, and put some water in the shower pan and then picked his nose the rest of the day.
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Review
#623085 Review #623085 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Clarkesville, Georgia - VETERANS AND SENIOR CITIZENS BEWARE !!!!!!!!!!!!!!!!!!

Never been so upset with a place. Bought a Jayco motorhome from Camping world Oakwook ga.made a deal with them .. They rushed us through the paper work and would not give me any copies. They ask me to pick it up after they got caught up from the RV show in Atlanta. I go to the Oakwood store 4 days later to get the Rv. We noticed the numbers were higher and they insisted it was just the Extended warranty and other extended services " that I still have no paper work on "made the difference . He ,the finance manager"rushed us through the whole process .when we got home we found the almost $6,000.00 mistake. Because they had already been paid they would not refund my money. The sales person even told them it was a mistake. The General would not meet with me. I decided to cancel the warranties in the amount of $5,000.00 . Has been 3 weeks and nothing. I ask for all the original paper work signed at the World Congress Center sale in Atlanta . It does not exist now. I noticed where they had backed dated the contract by 4 days .It seems I will have to contact consumer affairs here in Ga. Also the state board licensing. No federal odometer was giving . I can go on and on. It seems that when they discovered, as I told them , that A 100% Disabled Veteran does not have to pay the almost $6,000.00 in TAVT TAXES that they were determined to own that money. They gave me no respect. I will have to say my sales person Cody is a honest, stand up person. He defended me until he got called to the office. His hands were tied. My contact email is Plants@earthlink.net. There is so much more to say about things that are still going wrong with my dealings so far. I will keep it posted.
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Review
#623033 Review #623033 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Fairbank, Iowa - Claims they wrote down wrong phone number and put in part without our ok

We had a warranty on our camper (the one year new camper warranty) so thought our issues with the camper would be under the warrantee. Surprise surprise the one year warrant on it obviously means nothing! Than they went ahead and put in a water pump without our approval because they could not reach us....since they wrote our phone number down wrong! Tiny little crack on the top near the screw which they said must have froze during the winter. I do not believe them and will never step foot in camper world again. Will also put this on my Facebook page to warn people to get everything in writing from these crooks!
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Review
#623032 Review #623032 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$198
Preferred solution
Full refund

Camping World in Wheatland, California - Poor Customer service

We have spent a lot of money at this place and when I found out why our batteries would not hold a charge I called to complain. I was told to bad so sad. Everyone needs to know that when your Motor home is sitting unused for months at a time disconnect the battery. Camping World will charge you a fee to Diagnose the problem BUT never tell you to just unplug the battery. They will have you coming back year after year for the same issue and tell you the same thing. Its fixed and they did NOTHING. Just unplug your battery and save yourself hundreds of dollars. They don't care you live on a fixed income, they don't care your disabled. They just want that fee every time and tell you its fixed when they did nothing.
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Review
#622960 Review #622960 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in Pine Grove, Pennsylvania - No follow up from anyone at dealership

2.5
Details
I ordered a camper gave them a deposit and found out they never ordered it. Called them several times and was finally told they didn't order it and they would order that day.Three more days went by and finally I called the manufacturer and they said they just recieved the order and they would keep me informed as to the status of my order. Have since called the dealer several times and in about three days they would return my call. As a person who was in sales over 35 years I know how important it is to follow up with a customer in a timely manner. As if it wasn't for customers we would not have jobs.
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Review
#622331 Review #622331 is a subjective opinion of poster.
Pros
  • Pleasant salesman
Cons
  • Lack of attention
  • Customer service
  • After-sales service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rv Repair Review

3.0
Details
I paid camping world Avondale 43k for a toy hauler in Sept 04 we have had nothing but les and excuses they have cost me over 7 k in repairs with la mesa rv because they don't stand behind what they sell. The most dishonest company i ever met. Stay clear of camping world crooks liars and thrives
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Review
#622246 Review #622246 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World in Phoenix, Arizona - Unorganized/Horrible Management/Unresponsive

1.0
Details
My trailer has been at Camping World in Mesa, AZ since November 2014. Yes, that's approx 5 months now. It went in for warranty work, which apparently a bumper-to-bumper warranty "doesn't cover". Regardless, the adjuster for Good Sam Warranty attempted to contact someone at Camping World numerous times over a 3 month period. No response. I have continuously called Corporate. No response. Service advisors change like people change their underwear. I don't think any management exists at this location. HORRIBLE! I am very disappointed; have had to cancel 2 weekends of trips with my family because of their ineptitude. I was compensation...and I WILL GET IT!
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1 comment
Anonymous
#973868

They hire their friends who no nothing about campers. They fire anyone who knows how to work on campers.

Review
#621848 Review #621848 is a subjective opinion of poster.
Pros
  • Corey justice - service
  • Corey justice - service dept
Cons
  • After-sales service
  • Customer service
  • Service department
Reason of review
Poor customer service
Loss
$2000
Preferred solution
I want EVERY little thing fixed on my trailer. Even if it's not covered by the warranty.