Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Camping World in Tampa, Florida - EXTREMELY POOR CUSTOMER SERVICE

1.0
Details
I sent this message below and did not receive one reply after horrible service. My Wife and I purchased a Bullet Premier 30RIPR travel trailer in January (2014) at Tampa Fairground's RV Show . We traded our 2010 Keystone Laredo 302LT that we purchased from Lazy Days to purchase your 2014 Bullet Premier. On our first trip with this new camper, we had a leak in the bathroom between the cabinet and the shower.We immediately returned the camper for repairs. The next camping trip, we had a leak between the sink and the shower in the bathroom and the Television did not work. We contacted the store and brought the camper in again. The next camping trip we we had yet another leak in the bathroom, a leak in the water heater valve and scratches in the floor from the slide out. We returned the camper for repair again. They said the leak was fixed and put some filler on the floor. The next time we went camping, we had yet another leak in the bathroom shower and our floor had 4 large scratches in it from the slide out. We dropped the camper off once again. The camper was dropped off the weekend after Thanksgiving. Our warranty was going to expire at the end of January so we planned a trip in the beginning to make sure everything would work. Our trailer was at your location from November -March and very little was was completed. We picked up the trailer from your lot despite the fact that the repairs were not completed. With so so many problems, we wanted to test the camper before the warranty expired. I am very glad we did because the air conditioner no longer worked. I returned the camper to camping world after our trip and expected everything to be done quickly. A month later, I was asked to come look at the camper floor because the floor was completed and they wanted me inspect. The floors were supposed to be replaced (the approval was granted prior to Christmas) yet once again, a poor patch job was the result. Additionally, we found extensive body damage on the outside of our trailer. It had actually been hit while sitting in your lot for months. My frustration continues to grow over the incompetence of this company. It's one thing to be patient--another to be brushed off and ignored. Our unit was in your possession since November 26th and had all approvals for repair secured! Suddenly, according to Dover personnel, many employees had been fired or removed and we were starting over. Recently,we collected our camper with the AC, body damage and Floors repaired. I have no confidence in our trailer and have requested an extended warranty from you. My wife and I called and emailed many people with complaints about the service and failure to receive responses from camping world personnel. My wife and I feel it is only fair to us that you extend our warranty for our trailer with out any cost to us. This would not only show us that you are truly apologetic about how we were treated but also would demonstrate confidence the trailer you sold us. I would appreciate a response for our request from someone in this email as soon as possible. I have all correspondence if there is any question about dates, repairs and customer service.
View full review
Review
#630655 Review #630655 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Unhappy with camping world

Camping World - Trailer Winterization Review from Clifton Park, New York

First the salesman forged my husbands signature on the contract, good thing we decided to actually buy it three weeks later! Then there were several repairs to be made before we took it off lot -- not done, returned several times for the same things ! When we called to have the unit winterized on their property while waiting for them to put in the transmission -- they said they did -- got it home, went to flush it out EVERY PIPE IS BROKEN!!!
View full review
Review
#630502 Review #630502 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in Saint Augustine, Florida - Service requested was not performed

I went to the St. Augustine Camping Word 4/30/15, to have a “bubble test’ done. This is where the interior of the rig is pressurized and soapy water is brushed over the exterior. Bubbles form where the air is escaping indicating a leak. I told the service writer what I wanted and that I wanted to see the bubbles. I was told I had to be in the waiting room, but they would show me the leaks when they found them. Some time later the service writer some in spouting that I need a peel and seal. I ask to see where the bubbles are forming. He told me he could not do that because the fan had been removed from the rig. I was pissed. I was very specific that I wanted to see where the bubbles were forming and they did not do this.
View full review
Review
#630399 Review #630399 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 5Th Wheel Camper Review from Seattle, Washington

1.0
Details
Where is Marcus Lemonis the profit on television and the CEO of Camping World? He claims to fix broken businesses but apparently can't fix his own house. I have a neighbor who purchased a new 5th wheel RV From Camping World in Burlington WA and after less than a year it leaks like Niagara Falls and the heater stopped working she is a single lady with limited means and camping world brought her RV to their shop and after almost a month still not fixed,she bought the extended warranty but camping world claims it's the manufacturers problem so no work is done. To add insult to injury her RV was broken into and the safe which is hidden in the unit was opened and all her antique coins stolen , all done with a key Hmm maybe an employee with a master key. .
View full review
1 comment
Anonymous
#989958

If Marcus showed on the profit the way his business is run his viewers would truly be in awwwww. Trained thieves !!!

Take the money and run should be his motto. Corner car lot would be more trustworthy .

Review
#630298 Review #630298 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Sales Manager Review from Greenwood, Indiana

We bought our 5th wheel camper from Camping World in February 2015. When we initially looked, the camper was parked so close to other campers that the slide out could not be extended. During the walk thru we noticed the water heater door was missing, the plug wire needed fixed and the battery was junk. Mike Mattei was our salesman and at first we had a good impression. He said by time we picked up the door would be replaced, plug fixed and a good battery. He assured us there was no water damage and we didn't visually see any. We went back two weeks later to do a final walk thru and after calling us to see why we weren't there yet... Mike informed us the slide out broke so they would have to keep it and get it fixed. But in return they would deliver it. After two more weeks of no word, my husband happened to be on Craigslist looking at campers and saw our camper back on Craigslist for sale!! He called Mike and he claimed he had no idea what happened, I called to speak to a manager. I was told only sales people put campers on Craiglist and the manager said he would get an answer on the status for us by the end of the day. Mike called back, let us know delivery would be that following week. My husband was planning to come home early from work to help the driver set the camper so I had him call the day of just to verify it was really being delivered. Mike informed him that it wasn't coming that day. One truck broke down and the other truck was on its way back from Cali. I skipped over our sales guy and called the manager to see what the deal was. I couldn't believe Camping World had only one driver. It's true. And the sales manager assured me it would be delivered the next week when the driver returned. Finally, it was delivered on the day promised. The driver was fantastic! They did put a new water heater door on but did not get us a good battery or fix the plug. There was also now *** in the door going into the camper. But the slide out does work. Now. After the first spring rain that lasted for a few days, we walked in the camper to find wet walls. Long story short, the entire back wall is riddled on the inside with mold... there is no way we can use it until the entire roof is replaced and the back end is repaired. It was definitely something they knew about but covered up. After countless calls and messages, no one will return our calls. We will have more in repairs than we paid for the *** thing. Today we FINALLY got a call back but not with good news. According to the General Manager at this location "We do not inspect trade-ins, we just throw it on the lot and sell it" THEN told us we could bring our mold riddled camper back and trade it in for another unit, and kindly told us we could finance the difference. Are you serious!? Finance a camper when I paid cash for this one... AND trade in for another moldy mess on your lot!? No thanks. Please, if you consider a purchase from them... Especially USED, know that they haven't inspected it and that when they guarantee that it's in "great shape" means absolutely nothing.
View full review
2 comments
Anonymous
#980097

We bought a new 31ft camper from them and had issues. The flooring was coming up and we couldn't get the oven to light.

The way they fixed the oven was put a piece of paper towel in the *** to make it push in all the way.

The flooring they said they fixed but it has all curled up and cracked so my husband has replaced it. Other than them not having a remote repair person to come service ours when we need it we've enjoyed the camper for the past 8 years.

Anonymous
#979338

*** I would have driven that camper right back and told them to shove it where the sun don't shine...

View more comments (1)
Review
#630232 Review #630232 is a subjective opinion of poster.
Pros
  • Delivery driver
Cons
  • Unreturned phone calls
  • Disrespect from management
  • Bad customer service
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Fifth Wheel Camper
  • Camping World Indianapolis
  • Camping World Mike Mattei
  • Camping World Mike Coyle

Camping World =thery are dishonest and please do not use their service department.

1.7
Details

Update by user May 31, 2015

@ Month later no resolve I finally had it repaired by some one else - just a warning again do not go to the service department of Camping World - even ther Service Manager admitted that: His comment -" I have over a 150 people angry at me you are not the only one." That shows they do not care about customer service. Again beware.

Original review posted by user May 01, 2015

I have a world of problems with camping world - please do not purchase anything there or use the service departments - if you do a short search online you will see why - they lie they do not do their job on repairs - like: we will install the button for the heating unit but will not check if it works - that is the customers job - if you do a search on line you will see I am not the only one who has major problems with Camping World, this particular I have major problems with is in Kingston,Ny - even the service and desk reception people admit - oh yes we know there are a lot of people upset - how is that for being obtuse to the fact that people only want to have a camper that works properly.
View full review
Review
#629802 Review #629802 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Travel Trailer Review

We signed a contract and paid a deposit on an RV in mid January , they dragged it out until mid April. We finally make an appointment to pick it up on May 1st. We arrive to pick it up and it is not ready after they have know for 2 weeks we were coming to get it today.
View full review
Review
#629599 Review #629599 is a subjective opinion of poster.
Reason of review
Poor customer service

Car Cleaning Service Review

1.3
Details
Forgot to add them cleaning your new camper, that should already be done, is an option but they act like you have to let them do this , so they get 600 dollars and you get to wait .when you can do it your self faster and I'm sure a better job from what I've seen so far
View full review
Review
#629433 Review #629433 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

Was told how busy they were but plenty of time to stop and smoke cigs
View full review
Review
#629372 Review #629372 is a subjective opinion of poster.
Reason of review
Poor customer service

Camper Review

2.0
Details
During Application was assured that it would be ready for transport next day.after I signed loan forms nashville camp world works started pushing back the date of delivery went I said something about it was told if I could do it faster he would hire me then played off other things .when you buy a new camper or motorhome it should be in great shape not bent up
View full review
Review
#629366 Review #629366 is a subjective opinion of poster.
Reason of review
Order processing issue