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Camping World has terrible customer service

3.0
Details
Never, ever do business with this worthless company. The don't care about customers and could care less if you're offended. They advertise a sale then only stock one or two items that run out. Then they try to up sell you into a non-sale item. If you ask for a rain-check, they'll give you on then don't honor it. This tactic is called "bait and switch" and is against the law. They still didn't care one bit. Most of what they sell can be found on Amazon.com at a lower price, with free shipping and no tax, anyway. Save yourself the trouble and aggravation and shop elsewhere.
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Review
#637051 Review #637051 is a subjective opinion of poster.
Cons
  • Bait and switch
Reason of review
Poor customer service
Loss
$130
Preferred solution
Let the company propose a solution

Camping World in Woodstock, Georgia - Awful, terrible, horrible after sale customer service!!!

1.0
Details
Purchased a camper on April 1st, 2015. Temporary tag expires today - May 15th, 2015, and these guys still don't have the registration done with the DMV where we can get a tag. This means that we either have to *** work and go to the tag office to get the temporary tag extended (shouldn't camping world be doing that?) or we have a camper that we cannot legally use until they get off their duffs and decide to do something!!! We've made numerous calls and filed a formal complaint via their disputes process. No one responds. Terrible, terrible, terrible customer service. Would not buy from them again!!!
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Review
#636354 Review #636354 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Camping World - Camper Review from Gilbert, Iowa

Purchased a new camper, pulled it home was going to stock it and prepare for our first trip. The slide would not open. I call with disgust and they said to call a local dealer in my area. Yea try asking a dealer you didn't buy a unit from to service it. Took a day off of work and drove 4 hours round trip to drop it off. I went to give them the keys and they said they had master keys to get in. Two days later I get a call that they need the keys because the dead bolt was locked. 25 dollars later they received them via Fed-Ex. Three weeks later still haven't got parts ordered. Quite a joke this has become. Five hundred dollars lost due to gas, postage and loss of wages to return unit and no one is apologetic. If you go to Camping World of Cedar Falls, you have been warned.
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Review
#635675 Review #635675 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World - Sink Cover Review from Dayton, Ohio

1.0
Details
Camping World - Sink Cover Review from Dayton, Ohio
Camping World - Sink Cover Review from Dayton, Ohio
Purchased online a $20 sink cover for my RV from Camping World. The sink cover showed up and was a piece of junk. The edges were sharp and not strait at all. I could of had a 3rd grader cut a better line than that. It was just unacceptable junk. The company would not return it because they said that it "wasn't damaged" but that "I just didn't like the product". After talking to several people on the phone, a "manager" had me email her pictures. Two days later and I still haven't heard back from her. What a joke of a company. If they wouldn't take care of a customer over a $20 sink cover, how could they take care of someone buying a couple thousand dollar RV? I'll never buy from then again!!
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Review
#635672 Review #635672 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Cincinnati, Ohio - Forest River Cardinal fresh water tank fell off

1.0
Details
I purchased a New Cardinal by forest river at camping world. They said it was the best model and would last a long time. I filled the fresh water tank and went on a trip from florida to ohio after crossing into ohio i heard something that sounded like tire popping looked out my mirrors and saw no smoke or anything so I figured it might of been the road or something well another 40 miles down the road I stopped for fuel and noticed my bottom trailer skirt ripped and dragging on the ground under further inspection I found that my fresh water tank was completely gone, just some wires and hoses that went into the tank remained so I'm not sure If someone hit the tank or not. I have called 5 dealers and everyone has given me the run around talking about 1 month to even look at it while im stranded in ohio with a trailer that has things such as 75 gallon water tanks falling off. At about 8 pounds per gallon that makes it a 600 lbs brick falling off the trailer I hope no one was killed. Forest River needs to take action to not risk lives over not putting in a couple more screws. On another note one of the camping world dealers told me that one do this a month ago, so its not that uncommon.
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Review
#635152 Review #635152 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund

Camping World - Trailer Trade In Review from Kissimmee, Florida

While camping in Kissimmee, FL, my family and I decided to go to Camping World and possibly trade our 2012 travel trailer. We finally were helped by Pedro Vazquez, after I hunted someone down. He asked which ones I wanted to look at, I had already explained what I was interested in and we had been walking the lot but could not see the inside so, that's the reason we needed his assistance, he said we have X amount of trailers on his lot and it's hot outside, we get to the lot, he showes us a couple then made it known he was ready to move on to another couple (they were older and looking at a travel RV) he seen $$ signs and dumped us because he did not think we could afford anything was my guess, if we would have gotten good customer service and found what we liked we would have traded in today. We were very disappointed with the service and will be going somewhere else.
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2 comments
Anonymous
#1191430

I work there and perdro will never get fired because his daughter diana is the office manager and they both pull sCMAS WITH each OTHER with the gm mike breman and service manager lorne Edwards and levi willford all work with each other THEY ARE THIEVES....

Anonymous
#1284124
@Anonymous

Oh shut the *** up

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Review
#634949 Review #634949 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Summerfield, Florida - $8 refund $20 item, Is that ok?

1.0
Details

Update by user May 12, 2015

Sorry for typos.

Original review posted by user May 12, 2015

Yesterday I wanted a cord. Lowes had them cheaper, but I have a camping world card..supposed to get a discount. First all the discount is a joke . All the prices posted at the store (I think) are with the discount already. Anyway I found the cord/connector online cheaper, called camping world and they said if I printed out the price they would honor it (and gave me a name of a person to ask for. I saw some stuff on clearance, bought it. I was expecting a 10% dioscopunt or something. NOPE. Then I spied a roller carry bag at the front of the store that said the dimensions were 37 inches. I bought it for $20. Got it home and it was 35 inched and my 36 inch cot will not fit. Wont zip closed. I knew the dimension of the cot. This wasnt something I needed. Took it back today or tried too. They would not take it back. Then they agreed but ONLY offered to refund me eight dollars for the tenty dollar carry bag...and asked if that was ok. IN WHAT UNIVERSE or ON WHAT planet would giving a person eight dollars on a $20 item be ok? If the bags were bigger I would have bought two. Now I am stuck with something I dont want....well I guess I find a use. I just wanted a bag for a tent. I resent camping world and its confusing pricing, pathetic return policy and return scam. TRUST me If I can buy a product anywhere else I will. I like supporting local businesses...but not when they scam you. I will be posting this all over the web.
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3 comments
Anonymous
#993863

Issue is NOT resolved. 1) I mentioned it at Camping World on Facebook.

They said they were going to fix it right away. Asked for my contact info..and NEVER called. 2) They said they would help with the return. We were WAY past the return.

I ALREADY tried to return the item. I DROVE to the store, stood in line etc. Tried to return TWICE with TWO people. INSANITY is doing the same thing and expecting different results.

3) I started a FACEBOOK group called camping world sucks. https://www.facebook.com/groups/CWSux/

Anonymous
#986871

Is it possible that you used a coupon at time of purchase? Most stores will only refund the actual amount you paid after using coupon. Makes sense to me.

Anonymous
#987186
@Anonymous

No I did not use a coupon. HECK OF A LOT MORE COMPLEX TRANSACTION THAN THAT.

#1 Local store decided NO refunds despite corporate advertising..and #2) The COMPANY decided on a predetermined return amount for credit card use. Bottome Line" Returns are Neither FREE nor EASY nor Honored for 90 days. The credit card they just sold me on offered an EXTRA 30 day return extension. The take away is: these are folks with no scruples...watch your wallet and the T&Cs (terms and conditions).

Watch for hand written posted sign that says no refunds. TRake one hour at the checkout line so you can read through your receipt caveat emptors. Add extra time. Bring a certified fraud examiner and an experienced auditor with you...Oh wait..that's me.

HONESTLY...I really dont want to do business where I have to be THAT CAREFUL. It was an impulse buy for a carrybag. CAMPING WORLD ADVERTISES A PROMISE....free and easy returns. They refused a return 24 hours later....HAD nothing to do with COUPON they refused to take THE ITEM BACK.

refused. Even though they were selling an identical item. Even though they advertise free and easy returns and they gave me a credit card the day before that they said gave you an extra 30 days to return. The entire store is full of prices they don't HONOR..unless you are a member.

It is a heck of a lot more complicated than a coupon. Have you ever shopped at Camping World?

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Review
#634905 Review #634905 is a subjective opinion of poster.
Cons
  • Ripped off for a return
  • Return policy on closeout item
Reason of review
Not as described/ advertised
Loss
$20
Preferred solution
Full refund

Camping World - 2015 Forest River Cardinal Review from Katy, Texas

2.0
Details
Purchased a 2015 Forest River Cardinal from Camping World in January. We knew there would be some delivery issues when taking on a new rig, but never anticipated getting them repaired would be such a problem. The service department is unresponsive and does not return voicemail messages when left. In the four months that we have owned this fifth wheel more than 50% of the time has been spent in the camping world service area. The repair work that has been completed has been bare-bones and minimal. They were sure anxious to sell it to us, but not so anxious to help out with any service after the sale. Finally able to pick it up and both batteries are dead. Sure wish we would have done more homework before selecting them to be the company we purchased from.
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Review
#634845 Review #634845 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World - Eugene Oregon store, don't bother, unless you like the runaround.

Bought a new Forest River Forester in 2014. The delivery was two months late. When they told us to pick it up, we ended up waiting six hours to get it. We had some minor problems so we went back. Repairs that should have taken days, took weeks. Then the next time we took it up to fix a leak in the main fridge, and a non working outside fridge, and a TV that never worked, we were told that everything was fixed. Once again drove up there ( 3 hour drive) and we were told that the outdoor fridge was the wrong one and that they would get one locally that day. So, I'm pretty sure someone drove to Walmart to get a fridge that is smaller than the original. They finally realized that yes, the TV did not work. They would order one. Ok, I have to admit, they actually sent a tech to come down to install the new TV. But, it was the wrong one. But, at least this one works. And I assume the leak on the main fridge is fixed but, I don't know because the fridge now won't work at all. Sent e-mails, no response. Left voice mail, no response. We purchased the "No Worry" extended warranty. That was a waste of $$$. Never again. Next RV I'll buy from Larrys RV shop and bar tending school.
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Review
#634681 Review #634681 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Service
  • Service department
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

New Travel Trailer Delivery Camping World Asheville (Hendersonville, NC)

2.0
Details

Update by user Jun 07, 2015

Camping world would not even contact me after insertion if this complaint

Original review posted by user May 07, 2015

We are very disappointed with Camping Worlds sales and delivery procedure with the delivery with our new Winnebago Minnie to say the least. We received our new minnie which should of been thoroughly checked out and in running condition only to find out we had no trailer brakes. Then we find out our Atwood furnace is inoperable at our first camping outing (it was 36 degrees inside the trailer) Also our outside stove vent flap was broken when unlocked from outside. My wife, called Camping World in Asheville and they referred us to the service department. The service call did not go well with us. We were told they are not authorized to do service on Winnebago and said we need to go to another dealership. This is ludicrous! We purchase a Brand new, not fully operational trailer from them and we are pushed away as soon as we drive away. All we wanted is for our new purchase to be safe and in working order before we left the dealership. I have made an appointment to get service on this furnace at another dealer near me at my own expense. I also need a new range hood outside flap as it was broken when it was unlocked from the outside. Buying at a Camping world especially the one in Asheville, NC is a gamble. Go to a dealer who can service what they sell. Ed & Eva Higginson
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Review
#632477 Review #632477 is a subjective opinion of poster.
Pros
  • Sales person
Cons
  • Service
Reason of review
Damaged or defective
Loss
$23600
Preferred solution
Price reduction