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Called to check on order that was ordered 7 days ago. Was on hold the first time for 15 min and then disconnected, second time on hold for 30 min and was told order had not shipped would be at least 10 to 14 more days before shipped. I cancelled my order and will not...
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2 comments
Anonymous
#998028

I have to agree. I am a new member to Camping World and placed my first order last over a week ago.

I was thinking that I have not receieved any notification of it shipping nor have I seen the items. In checking Camping Worlds system, I found out that my order is still processing.

This is ridiculous. Seeven days to process an order.

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Review
#641718 Review #641718 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$1120

Camping World in Dripping Springs, Texas - Terrible customer service

You can not get through on the customer service numbers. I have called 8 times over the last 2 days and have been placed on hold for over 40 minutes. I just need to check the status of an order I placed 8 days ago. I tried checking the status online and it shows no info after I input the order #, name and zip code. So that is totally useless. I also sent 2 emails with no response. My husband and I have spent a lot of money at Camping World over the few years and will not place future orders nor shop there again.
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Review
#641682 Review #641682 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Manager Review from Greenback, Tennessee

1.0
Details
Husband and I went to purchase a camper and was told that it wasn't approved. The salesman Mark Alan wanted me to come back in and look at a used camper. On the new one we were asked how much of a down payment we could do. We told him around a $1000. Well we were not asked for a down payment for the used one. Now they want $2000 down on the used one. The financing went through but they will not deliver our camper until we give them the $2000 which salesman put on contract after we signed it. They won't let us cancel the deal either. Please do not buy from the Louisville, Tn.store. went in to talk to the manager and he stood behind the salesman so we are stuck with a camper that we cannot get until the money is paid. Attorney can't do anything about it. It's our word against theres. I only want to be contacted by corporate office.
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Review
#640772 Review #640772 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World in Colorado - On line ordering at a snails pace

Called to track an order placed 5 days ago. After spending 25 minutes on hold I was told that my order has not shipped yet and would not arrive for another 5 to 6 days because they had server issues and are still catching up with order from 10 days ago. When I tried to cancel my order, I was told that this was not possible because my items where already "collected" or "picked" . So I requested expedited shipping as we are leaving on our trip in 4 days. apparently that was not an option either. Unless you have a month to spare I would suggest that you order your camping stuff from Amazon. At least you will have what you need before you leave on vacation.
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Review
#640744 Review #640744 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Camping World - Warranty Review from Henderson, Nevada

1.0
Details
CAMPING WORLD LAS VEGAS WORST customer service experience ever!! They sold us a total lemon and then refused to fix it. Had to hire an attorney to force them to make repairs. Now we just realized they FRAUDUENTLY sold us a warranty that was supposed to be for the WHOLE COACH but was only for the chassis!! Lawyering up AGAIN and getting the local channel 13 news team involved this time. A big bunch of crooks is all this dealership is. Camping World Corporate needs to drop this store like a hot potatoe because I won't be the last to sue & make it public!!
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1 comment
Anonymous
#1033696

Any luck with the lawyer aspect yet? I've been considering doing the same with them and Keystone. Poor quality and even worse repairs.

Review
#639891 Review #639891 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Erie, Colorado - *** service

Dear Marcus, Sorry this did not get sent to you, I found it in my draft, now 5 months later we are having more issues with Camping World. OCTOBER 2015; This is our 5th purchase for Camping World RV of Longmont, Colorado (previously K&C RV ). Last year we purchased a 28 ft. BH Jayco, in September of 2013 we took it to Camping world for some warranty work, they had it until the first of May 2014( 8 months) the first trip out of town the Jack did not work and we had to rent a car because we could not get it off our pickup, they did replace the Jack (even the manual did not work), when we took it to Camping World last week to traded it in, that new Jack did not work either, after one trip, we waited about 45 minuets for some one to come help us, and check us in, which is ridiculous, thank goodness we were at Camping World, finally someone showed up and they were able to get it off with a fork lift. Now on to our new Winnebago Class C Aspect, we picked it up last Friday Oct 24, today Oct 28, (4 days later) we are taking it back to Camping World, the backup camera does not work, the speakers out side and inside don't work, one of the slide outs does not extend or retract properly, oh it does, but goes out at an angle, the back compartment door latch is broke, and can't be latched, the shade by the table doesn't work, the brace between the kitchen drawers is broke, they told us we ran the slide out in and broke it, funny thing about that, the guides on the drawers aren't bent, just a few along with numerous other things. I was showing it to our neighbors and their question to me was, "what dose work?" When we took delivery it should have been travel ready, they did not start prepping it for us until we arrived to pick it up, we actually had to wait. MAY 2015: Since I started this email, we have had our coach back at Camping World twice, in Jan/Feb to fix the problems they were suppose to be fixed back in Oct. when we bought it. Thing about when we bought it, we were never told that we had priority, we were told that there were 19 ahead of us. Then again in Jan/Feb. we took it back to be worked on, we took it on a trip and yes in deed they did fix a couple of the problems. While we were away I ended up calling Winnebago and speaking to Jake, who walked me through not having and cable reception in the back TV which we did before, and indeed it didn't worked previously, the unit that runs the DVD, TV, speakers do not work, also the the radio pretty much doesn't work, we have to get with in 10 miles of a tower to use it. We have also had trouble with the levelers and the back latch was never put on/fixed and now the second one has fallen off, we are using a dungy cord to keep the door from popping open. As of today Camping World has had our coach for 4 weeks, and it still isn't finished, we were told this morning that the service man we were dealing with is no longer there, I'm not sure when we will get it back or when we do it will be fixed.
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1 comment
Anonymous
#989956

Dear Marcus doesn't care ,he's busy making a profit

Review
#639682 Review #639682 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100000

Horrible Experience with the WORST customer service at Greenwood Camping World!

My wife , Daughter and I drove over two hours from home to purchase a camper at Camping world of Greenwood. We found a camper we liked and put a $ 500.00 deposit on it to hold it. On our way home I had a question so I called the saleseman we had dealt with only to learn that the camper we had looked at and the camper we had put a hold on were 2 different units(shady). We drove two hours back the next day and were offered a better deal on a camper with comperable design and decided to purchase it. We then drove home happy and exited for our new camper to be delivered as promise the following week. HOWEVER ! Much to our dismay we learned the following week that the camper we had purchased had damage to the holding tanks and they refused to repair the damage and PROMISED they would make it right. After a week of ignoring us aside from a few dishonest conversations with the Manager after repeated phone calls we made we decided to wash our hands of these crooked ***
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Review
#639678 Review #639678 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Camping World Repair Review

1.0
Details
Dropped our camper off on 4/27/15 to have warrant issues fixed and as of now we are being told it will be after 6/10/15 before we can pick it up! Unacceptable!!
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Review
#639657 Review #639657 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Charlotte, North Carolina - WORST SERVICE EVER!!!!!

1.0
Details
I placed an order online in April. After receiving multiple emails about multiple charges that had been applied to my credit card, I started trying to reconcile my purchase. I found that they have over charged me more than $50 and I'm trying to get a refund. I've been trying to call for 2 days now, at least 15 times, no one can resolve my issue. I've been hung up on three times after holding for 10+ minutes and while waiting on a service person to pick up. It picks up, no one speaks and it hangs up. As I type this, I have called AGAIN and I'm still on hold waiting on someone to pick up. 5 minutes so far...on THIS call. Never again, never....never will I use Camping World EVER again! Horrible service!
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1 comment
Anonymous
#988471

call the CC company and dispute the charges

Review
#639339 Review #639339 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$52
Preferred solution
refund for funds owed

Camping World in Spokane, Washington - Customers can't talk to customers. managers hide out in back room and make the workers say no to things that should be yes.

Camping world should be avoided at all costs. Once they talk you into something you do not really want they will not fix the problem. If they would fix problem they would have satisfied customers. If you read the reviews, there are obviously many many many unsatisfied customers. So I will never stop there again, and I will not suggest the store to anyone on my travels throughout the USA. Very bad business in my opinion. Avoid at all cost!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All they needed to do was exchange for what I wanted. Because it was over 90 days, " We were out of town for the winter" They would not exchange. Manage will not show face and will not pick up phone. What a coward!!!!!!!
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1 comment
Anonymous
#986870

Stores have a return policy for a reason. If you can't follow it then that is your problem not the store.

Review
#639063 Review #639063 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund