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Camping World in Waldorf, Maryland - SUCKS!!! Very unprofessional

I ordered a part, and have gone through the same run around as the rest of you. over two and a half hours on hold over a three-day period, was hung up on when once some one finally answered the phone. I have been charged but have received no notification of conformation. Three weeks later and still no part, no conformation, no returned e-mails and no answered phone calls. these people are unprofessional at the least and more likely crooks. need one hundred words so here we go, sucks sucks sucks sucks sucks sucks sucks sucks, and last but not least, never again!
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Review
#654398 Review #654398 is a subjective opinion of poster.
Cons
  • No communication
  • Sucks
Reason of review
Problem with delivery

Camping World in Valdosta, Georgia - 6 weeks for a 45 point inspection!!

Took in for yearly check up and to buy a tow dolly. 6 weeks later $6000 and still didn't get it right. Didn't even have tow dolly put together after 6 weeks then forgot to wire it. They have had to come up 3 times to fix their mess ups. Left motor home with grease all over light switches and we don't even know if they did the 45 point inspection. Lost our 30 amp cord. Would never go back to camping world in Valdosta GA. Joel Willis just left here and he is the only good thing at camping world.
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Review
#654210 Review #654210 is a subjective opinion of poster.
Pros
  • Joel willis
Cons
  • Bad repairs
Reason of review
Poor customer service

Camping World in Elmira, New York - Worst Customer Service Ever!

Ordered a Fantastic Vent vent cover online Camping World. The web page said the item was in stock and ready to ship! A week later, it did has not showed up on the "order status" system. Called Camping World Customer "Service", was on hold for 21 minutes. Finally a rep answered, she was unpleasant immediately. She said that the item was in stock, but that that warehouse is very busy! Are you kidding me? She said that there was no order status when I checked, because it had not shipped. She said that she would "send an email" to the warehouse and instruct them to ship it. Seems like the warehouse would not have to be told to ship an order! I only ordered from them because it was "in stock and ready to ship"! Coincidentally, their local service is as bad as the online service. Folks in our RV park have had CW coaches for years, and have been unable to get satisfactory service. I will never again order anything from Camping World, or purchase from the store.
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2 comments
Anonymous
#1000640

I ordered a simple roll of butyl tape on May 17th. It is on back order.

every day I get an email from "donotreply@campingworld.com" saying my order is on back order. I tried to call customer service; was on hold for over 20 minutes and gave up. Twice.

I emailed their customer hot line, asking to cancel the order and credit my account.

No response.

I'm sick of daily emails and no results. I've purchased several items on line from Camping World and had no other issues but am done buying from them now.

Anonymous
#1000528

Just like all the other complaints, I ordered a sleeping system online from Camping World 2 weeks ago and never got an order confirmation, have not received my order, but they have charged my credit card for the merchandise. After being on hold for 25 minutes and going through 20 notifications someone would be with me, I finally spoke to customer service and she tells me they are having problems with their web system communicating with their warehouse and that my order was on back order.

She said a shipment had arrived but it would take several days to inventory the items after receipt and them they would ship them out in the order they were processed. She could not tell me where my order was in the priority or when I would get my order. I am not sure but I believe someone should file a complaint with the SEC because they are charging people for merchandise before they are shipping it and since they do not know the status of when I will get my item, that could be borderline fraud. I don't know how Good Sams Club can continue to be associated with Campers World.

I will not join Good Sams Club nor will I ever shop at Campers World.

Every time I go to their store in Pooler, Ga., they never have advertised items in stock. Sounds like they need to be investigated.

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Review
#654117 Review #654117 is a subjective opinion of poster.
Reason of review
Poor customer service

Make Sure You Know what RV Prep Includes at Camping World of Nashville

2.0
Details
this is my first RV. It'll definitely be my last from Camping World of Nashville. In my mind, when I paid the preparation fee, I expected the Trailer to have a complete walk-thru that included checking ALL systems before I took possession. That obviously wasn't what Camping World of Nashville had in mind. After taking delivery and getting it home, I quickly found several items that clearly should've been taken care of the Prep I PAID for: 1. Front door dead-bolt doesn't latch 2. Outdoor kitchen door lock doesn't latch 3. Outdoor shower head seal is messed up and sprays wildly 4. DVD Player was wired incorrectly - White and Yellow reversed. I had to take it apart to fix it 5. Outdoor light over main door doesn't work 6. Bike rack is jammed and won't extend For some reason, Camping World of Nashville thinks these are warranty items and that I should return the RV for repair. In my mind, Warranty items are things that break AFTER you take delivery. It took weeks just to get someone to respond to my issues. While they think their offer to pick up my RV and perform Warranty work on it is generous, it is very inconvenient for me. I'm using it. I suggested they send someone to make repairs they should have made during prep (that I PAID for). When that was impossible, I suggested they refund the Prep fee that was obviously wasted and send me a couple of the parts for me to perform the repairs myself. They're not budging. Bottom-line... Make sure you know what you are getting for your Prep fee!
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1 comment
Anonymous
#1205003

We're having the same problem with Camping World in Syracuse. I'm calling Corporate tomorrow to see if I can get anywhere.

Review
#654087 Review #654087 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Camping World - Motorhome Review from Pensacola, Florida

3.3
Details
We saw a sale for a motorhome for a new motirhome advertised a Fleetwood storm for 74,995 / $445 mo. With 10 percent down. We brought our motorhome and they offered 48000 for trade in. We owned 45000 so we offered 13000 down and they take our motorhome and pay it off. Well their finance dept. Wanted us to. Pay 20000.00 down and finance 104000.00 for 20 years at 750.00 a month. This is bait and switch and illegal business practices not counting the fact i would have been paying for the new motorhome but what was owned on the trade in i would be paying for that also. Bottom line i would have paid 142000.00 dollars and given the old one to them to make another 50000.00 off the deal. Alabama states atternoy office needs to investigate these people.
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Review
#653535 Review #653535 is a subjective opinion of poster.
Reason of review
Problems with payment

Camping World - Cancellation Policy Review from Greenwood, Missouri

1.3
Details
I submitted an online order & tried to cancel it the very next morning, less than 12 hours later. I had viewed an item but didn't add it to my cart, also before checkout it didn't appear & I wasn't given a confirmation #...just that my order would be delivered via UPS in 7-10 days. I rec'd a confirmation email with the item I only viewed included & was told my order would be delivered within 4-6 WEEKS! I immediately sent an email stating the problems with the order, no response. Tried calling, on hold far too long so I went to bed & started again the next morning. After 40 mins & two rude customer reps later I got my issue resolved, I thought. The next day I checked the balance of my credit card & found CW had not credited my account but charged it SIX times! It has been eight days, six reps & countless hours on the phone now. The order was cancelled on the 3rd day & five of the six charges have been credited...I've been told so many "stories" it's ridiculous! The worst customer service I've ever encountered!!
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Review
#653482 Review #653482 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rv Repair Review from Chicago, Illinois

1.0
Details
Had camper for 6 weeks to fix hot water heater and canopy.never thought it would take that long.had to cancel reservations.i gave them deadline but no follow up.or call.they also said they would honor and match any price quote.they did not.also had sway bar put on.it was missing a hitch part.so they told me to go across the street to out of doot mart because they did not have it.i returned with part but they did not use it.they then charged me 40 dollars for a part a service guy had .terrible communication.service was the worst.canopy still dont work right.they left camper with bungee cords on top.never cleaned up. The worst price.service.management.
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Review
#653099 Review #653099 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Buffalo, New York - Crude salesmen and shoddy dealings

2.7
Details
I bought a 2013 Crossroads Zinger (4700 dry weight) from Buffalo CW dealer. I've driven it to VA and back and to AL and back and some shorter trips to Pennsylvania. I live in NY. I'm being told that they should never have released it knowing I don't have a brake controller in my 2011 RAM 1500. People are amazed my brakes aren't completely shot. The salesman also lied about the length of the trailer. I wanted something less that 28 feet. He told me it was 27. It's actually 34. Camping World is a rip off. Big company. Why lie to people?
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Review
#653017 Review #653017 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Deceitful salesmen
  • Disrespect from management
Reason of review
Poor customer service
Tags
  • Safety Concern

Camping World in Bend, Oregon - Charged me for a free item

I purchased a surge protector for my RV. Their website said it included a free locking hasp. It wasn't even something I could opt out of, they simply send it with the surge protector. Waited for ever for delivery, but that's beside the point. A couple of week after I received it, I realized they had charged me $24.99 for the free item. On May 4th (in an email) they acknowledged the mistake and said they would process a credit that day. On June 19th, I checked with my credit card company, the credit had never been processed. I put in a dispute. Terrible, terrible, terrible company. I will NEVER do business with them again.
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1 comment
Anonymous
#1090837

So darn cheap-no words for it! Get over it!

So much costs in the thousands!!! Yikes ! Cheap, cheap, cheap !

Expects the world! Move ON!!!

Review
#652888 Review #652888 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Tags
  • Terrible After Purchase Service

Camping World in Wood Village, Oregon - Purchased used 2011 Elkridge 5th wheel in Dec. Bad bearings, wheels bad, and much more.

1.0
Details
Camping world sold us 2011 Elkridge Dec.2014 Looked like it had never been used. Said was checked by service dept at the Portland Camping World and ready to go. Picked up in late Jan headed 1000 miles to Buckey Az. blew tire. Found all four tires bad as must have sat for long time. Reported to Camping world and paid for one tire refused to pay for others as they were under 7 years old. Returning asked for their free service check. During this they found not only bad tires but bad bearings, broken roof vent open seals, and more. Obvious these were never checked and sold a dangerous vehicle to us. Refused to fix so we are stuck. Term Let Buyer Beware sure fits Camping World
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Review
#652875 Review #652875 is a subjective opinion of poster.
Pros
  • Sales person
Cons
  • Repair service
  • Bad repairs
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Full refund
Tags
  • Bad Tires
  • Bad Bearing
  • Awning
  • Open Seams
  • Broken Roof Cover
  • Broken Cover