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Camping World in Elmira, New York - Worst Customer Service Ever!

Ordered a Fantastic Vent vent cover online Camping World. The web page said the item was in stock and ready to ship! A week later, it did has not showed up on the "order status" system. Called Camping World Customer "Service", was on hold for 21 minutes. Finally a rep answered, she was unpleasant immediately. She said that the item was in stock, but that that warehouse is very busy! Are you kidding me? She said that there was no order status when I checked, because it had not shipped. She said that she would "send an email" to the warehouse and instruct them to ship it. Seems like the warehouse would not have to be told to ship an order! I only ordered from them because it was "in stock and ready to ship"! Coincidentally, their local service is as bad as the online service. Folks in our RV park have had CW coaches for years, and have been unable to get satisfactory service. I will never again order anything from Camping World, or purchase from the store.
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2 comments
Anonymous
#1000640

I ordered a simple roll of butyl tape on May 17th. It is on back order.

every day I get an email from "donotreply@campingworld.com" saying my order is on back order. I tried to call customer service; was on hold for over 20 minutes and gave up. Twice.

I emailed their customer hot line, asking to cancel the order and credit my account.

No response.

I'm sick of daily emails and no results. I've purchased several items on line from Camping World and had no other issues but am done buying from them now.

Anonymous
#1000528

Just like all the other complaints, I ordered a sleeping system online from Camping World 2 weeks ago and never got an order confirmation, have not received my order, but they have charged my credit card for the merchandise. After being on hold for 25 minutes and going through 20 notifications someone would be with me, I finally spoke to customer service and she tells me they are having problems with their web system communicating with their warehouse and that my order was on back order.

She said a shipment had arrived but it would take several days to inventory the items after receipt and them they would ship them out in the order they were processed. She could not tell me where my order was in the priority or when I would get my order. I am not sure but I believe someone should file a complaint with the SEC because they are charging people for merchandise before they are shipping it and since they do not know the status of when I will get my item, that could be borderline fraud. I don't know how Good Sams Club can continue to be associated with Campers World.

I will not join Good Sams Club nor will I ever shop at Campers World.

Every time I go to their store in Pooler, Ga., they never have advertised items in stock. Sounds like they need to be investigated.

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Review
#654117 Review #654117 is a subjective opinion of poster.
Reason of review
Poor customer service

Make Sure You Know what RV Prep Includes at Camping World of Nashville

2.0
Details
this is my first RV. It'll definitely be my last from Camping World of Nashville. In my mind, when I paid the preparation fee, I expected the Trailer to have a complete walk-thru that included checking ALL systems before I took possession. That obviously wasn't what Camping World of Nashville had in mind. After taking delivery and getting it home, I quickly found several items that clearly should've been taken care of the Prep I PAID for: 1. Front door dead-bolt doesn't latch 2. Outdoor kitchen door lock doesn't latch 3. Outdoor shower head seal is messed up and sprays wildly 4. DVD Player was wired incorrectly - White and Yellow reversed. I had to take it apart to fix it 5. Outdoor light over main door doesn't work 6. Bike rack is jammed and won't extend For some reason, Camping World of Nashville thinks these are warranty items and that I should return the RV for repair. In my mind, Warranty items are things that break AFTER you take delivery. It took weeks just to get someone to respond to my issues. While they think their offer to pick up my RV and perform Warranty work on it is generous, it is very inconvenient for me. I'm using it. I suggested they send someone to make repairs they should have made during prep (that I PAID for). When that was impossible, I suggested they refund the Prep fee that was obviously wasted and send me a couple of the parts for me to perform the repairs myself. They're not budging. Bottom-line... Make sure you know what you are getting for your Prep fee!
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1 comment
Anonymous
#1205003

We're having the same problem with Camping World in Syracuse. I'm calling Corporate tomorrow to see if I can get anywhere.

Review
#654087 Review #654087 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Camping World - Motorhome Review from Pensacola, Florida

3.3
Details
We saw a sale for a motorhome for a new motirhome advertised a Fleetwood storm for 74,995 / $445 mo. With 10 percent down. We brought our motorhome and they offered 48000 for trade in. We owned 45000 so we offered 13000 down and they take our motorhome and pay it off. Well their finance dept. Wanted us to. Pay 20000.00 down and finance 104000.00 for 20 years at 750.00 a month. This is bait and switch and illegal business practices not counting the fact i would have been paying for the new motorhome but what was owned on the trade in i would be paying for that also. Bottom line i would have paid 142000.00 dollars and given the old one to them to make another 50000.00 off the deal. Alabama states atternoy office needs to investigate these people.
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Review
#653535 Review #653535 is a subjective opinion of poster.
Reason of review
Problems with payment

Camping World - Cancellation Policy Review from Greenwood, Missouri

1.3
Details
I submitted an online order & tried to cancel it the very next morning, less than 12 hours later. I had viewed an item but didn't add it to my cart, also before checkout it didn't appear & I wasn't given a confirmation #...just that my order would be delivered via UPS in 7-10 days. I rec'd a confirmation email with the item I only viewed included & was told my order would be delivered within 4-6 WEEKS! I immediately sent an email stating the problems with the order, no response. Tried calling, on hold far too long so I went to bed & started again the next morning. After 40 mins & two rude customer reps later I got my issue resolved, I thought. The next day I checked the balance of my credit card & found CW had not credited my account but charged it SIX times! It has been eight days, six reps & countless hours on the phone now. The order was cancelled on the 3rd day & five of the six charges have been credited...I've been told so many "stories" it's ridiculous! The worst customer service I've ever encountered!!
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Review
#653482 Review #653482 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rv Repair Review from Chicago, Illinois

1.0
Details
Had camper for 6 weeks to fix hot water heater and canopy.never thought it would take that long.had to cancel reservations.i gave them deadline but no follow up.or call.they also said they would honor and match any price quote.they did not.also had sway bar put on.it was missing a hitch part.so they told me to go across the street to out of doot mart because they did not have it.i returned with part but they did not use it.they then charged me 40 dollars for a part a service guy had .terrible communication.service was the worst.canopy still dont work right.they left camper with bungee cords on top.never cleaned up. The worst price.service.management.
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Review
#653099 Review #653099 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Buffalo, New York - Crude salesmen and shoddy dealings

2.7
Details
I bought a 2013 Crossroads Zinger (4700 dry weight) from Buffalo CW dealer. I've driven it to VA and back and to AL and back and some shorter trips to Pennsylvania. I live in NY. I'm being told that they should never have released it knowing I don't have a brake controller in my 2011 RAM 1500. People are amazed my brakes aren't completely shot. The salesman also lied about the length of the trailer. I wanted something less that 28 feet. He told me it was 27. It's actually 34. Camping World is a rip off. Big company. Why lie to people?
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Review
#653017 Review #653017 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Deceitful salesmen
  • Disrespect from management
Reason of review
Poor customer service
Tags
  • Safety Concern

Camping World in Bend, Oregon - Charged me for a free item

I purchased a surge protector for my RV. Their website said it included a free locking hasp. It wasn't even something I could opt out of, they simply send it with the surge protector. Waited for ever for delivery, but that's beside the point. A couple of week after I received it, I realized they had charged me $24.99 for the free item. On May 4th (in an email) they acknowledged the mistake and said they would process a credit that day. On June 19th, I checked with my credit card company, the credit had never been processed. I put in a dispute. Terrible, terrible, terrible company. I will NEVER do business with them again.
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1 comment
Anonymous
#1090837

So darn cheap-no words for it! Get over it!

So much costs in the thousands!!! Yikes ! Cheap, cheap, cheap !

Expects the world! Move ON!!!

Review
#652888 Review #652888 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Tags
  • Terrible After Purchase Service

Camping World in Wood Village, Oregon - Purchased used 2011 Elkridge 5th wheel in Dec. Bad bearings, wheels bad, and much more.

1.0
Details
Camping world sold us 2011 Elkridge Dec.2014 Looked like it had never been used. Said was checked by service dept at the Portland Camping World and ready to go. Picked up in late Jan headed 1000 miles to Buckey Az. blew tire. Found all four tires bad as must have sat for long time. Reported to Camping world and paid for one tire refused to pay for others as they were under 7 years old. Returning asked for their free service check. During this they found not only bad tires but bad bearings, broken roof vent open seals, and more. Obvious these were never checked and sold a dangerous vehicle to us. Refused to fix so we are stuck. Term Let Buyer Beware sure fits Camping World
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Review
#652875 Review #652875 is a subjective opinion of poster.
Pros
  • Sales person
Cons
  • Repair service
  • Bad repairs
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Full refund
Tags
  • Bad Tires
  • Bad Bearing
  • Awning
  • Open Seams
  • Broken Roof Cover
  • Broken Cover

Camping World in Bessemer, Alabama - Totally unprofessional!

My family was interested in buying a particular RV at Calera Camping World Wednesday, June 17 2:15 PM. When we arrived the "receptionists" on the right of the entrance did not offer to assist in any way. When we left due to absolutely no one offering to show us the rv the same receptionist area now had a young man sitting with a female associate. He pulled his hat down over his face (no kidding) and then began talking to the female associate about us when we approached them for help. She looked at us and turned her head. This place is a joke!
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Review
#652707 Review #652707 is a subjective opinion of poster.
Reason of review
Very unprofessional staff

Camping World - Rv Repair Review from Dumfries, Virginia

After making an initial appointment SEVEN weeks ago to get some repairs done on our RV, we are back in the service department today for the 3rd time. Since we are full time RVers this has been extremely disrupting to our lives. After being told all the parts were in twice (which they were not) we made a second attempt at contacting a manager. Our initial voicemail message was not returned. Yesterday, Bill the service manager finally spoke with us. He assured us once again that all the parts were in and we made an appointment for 8:00am today June 18th to get everything done on the list once and for all. We arrived at 7:50am and we were told the manager would be right with us. After waiting for 45 minutes, we told the desk technician to have him call us as we had another appointment. He was expecting us yet failed to meet our appointment time. Our top priorities were relayed air conditioning and a seal around one of the slides. We were assured these things would be taken care of first and quickly. 7 weeks later the thermostat for the ac and the seal are still not in place. The massive amounts of heavy rains during all of this delay for 7 weeks has caused our floor to be soaked repeatedly! Who will pay for those repairs? We will see if anything will be rectified.
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1 comment
Anonymous
#996764

Continuation From above At 1:00 pm went back to Campingworld to speak to Bill the service department manager since he neither showed up for the 8 am appointment nor returned our call. We're told he would be with us in 10 minutes.

After waiting another 45 minutes we demanded to speak with him.

We were then told he left the building and were referred to another department manager who said he would look into our complaint. Hadn't even been looked at yet nor did they even order all the parts much less have them RUN away from Campingworld is my advice.

Review
#652295 Review #652295 is a subjective opinion of poster.
Reason of review
Poor customer service