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Camping World in Denver, Colorado - Poor, unacceptable customer service

2.5
Details
Inept. The camping World in Golden Colorado is so mismanaged no wonder the service is so poor...to make a long story short we ,purchased our 5th wheel May 12 and still are waiting for our hitch. They have graciously let us use a rusty used one. In addition, my husband went to register the coach and the DMV had no recorrd of the sale. Joan at Camping World said they are still working on April's sales and because the coach originally on another lot and that lot has to send the paperwork to her. She also said once the paperwork is sent in to the state it could take two weeks or so. Now all of this sucks but we have a planned trip with a specific date to meet family in Florida. People have bought airline tickets, etc. Never in my dreams could i have imagined such incompetence and i have never been so angry. I know now from reading so many negative reviews I'm not going to sever our relationship after this situation is solved.
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Review
#657393 Review #657393 is a subjective opinion of poster.
Pros
  • Variey of campers
Cons
  • Delivery delayed
  • Add ons
  • Service
Reason of review
Poor customer service
Tags
  • The Unit

Camping World in Spartanburg, South Carolina - Crooks, fraud, BEWARE

My Aunt and Uncle bought a brand new camper to put at our boat club on Lake Wateree. upon showing us the paperwork she realized that they charged her ufor the 2,500 extended warranty without any paperwork explaining what the warranty covered. she called to cancel the warranty and get a refund and the person tried to pressure her to keep it. My aunt asked her to fax the paperwork to the bank so that it could be deducted from her loan and the finance person at camping world told her that she would do it when she got ready and she was out for vacation the next week. I heard the conversation on speaker phone and I was appalled at the way she spoke with my aunt. They charged her over 200.00 for a spare tire that was not even on the camper. This has been a nightmare for what should have been a pleasant experience. They Do Not care about the customer.
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Review
#657141 Review #657141 is a subjective opinion of poster.
Cons
  • Rude cusomer service
  • Add ons
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution

Camping World in North Myrtle Beach, South Carolina - Service, Treament, engangering our lives, negligence

1.0
Details
Do not buy a RV from Camping World, especially Tom Johnson Camping World. The Elite membership for service was terrible. The mechanic who worked on our trailer was negligent, did a terrible job, and endangered our lives by putting the hitch together wrong. We bought a new trailer, 5 months old and discovered it had Rust and Corrosion under the carriage. The manager of the store never answered one of our questions or provided us any forms we requested. There is so much more... do not buy an RV from Camping World. We have bought 3 RV's from Mom and Pop places and we never had the problems we have had with Camping World.
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Review
#656669 Review #656669 is a subjective opinion of poster.
Reason of review
Poor service, damaged
Loss
$5000

Camping World - 2015 Jay Flight 29Rks Review from Middletown, New York

2.3
Details
I bought a new 2015 Jay Flight 29RKS from Camping World in Kingston, NY this year. Michael Lenhann the service department manager needs to be trained on how to run the service department correctly. WHAT A JOKE. All i can say, its a three ring circus. I purchased the camper on 04/30/15 and needed warranty work done so I brought it back on 05/11/15 and sat there for a week and never worked on. So when i picked up my camper Michael had the nerve to ask me how many tlmes are you going to use it this year. Maybe you can leave it here and will get to it when we can. Camping World also adds on the bill of sale a 399.99 prep fee which includes going over the camper and cleaning it. None of that was done because I had to spend four hours cleaning the unit. It is now 06/26/15 and the warranty work is still not completed. I brought it to Dr RV in Blomingburg, NY which is a closer drive than Kingston. ALL I CAN SAY STAY AWAY FROM CAMPING WORLD OF KINGSTON NY. SHAME ON MICHAEL LENHANN.
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Review
#656521 Review #656521 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World in Lancaster, New York - Hamburg store the worst

Tried to buy a travel trailer and could not get a simple price for my trade and the new unit.Recieved a "form" email from the CEO and recieved a hostle call from the sales manager. So I Bought else where. The sales staff at this location are the worst ever. I recently placed an order on the web site and the same old thing. After sitting on hold for customer service the system dropped my call. I called back and waited another 10 minutes listening to the worst on hold "music" i was told that my order would ship that day. Still no shipping email. DON'T Do business with them unles you like agrivation
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Review
#656425 Review #656425 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

4.0
Details
Houghton lake camping world worest parts dept ever ! Rude staff if i had people working for me like that i would fire them !! And get some real help !
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Review
#656213 Review #656213 is a subjective opinion of poster.
Reason of review
Poor customer service

Refrigerator Review

5.0
Details
Tried to order a refrigerator. And the parts dept . Mike " told me to sticket""""""" and take my business else were and hung the phone up !! To all ! To all Dont buy stuff their !! Unless you like to be treated like """"'""
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Review
#656205 Review #656205 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - 2015 Thor Motor Coach Review from Hillside, New Jersey

I am having a horrible experience with camping world of Roanoke. I bought a 2015 Thor motor coach with 7000 miles on it. I've less than 2000 miles and have experienced ***. Turns out the house batteries were bad and many things were wrong with the unit. At 1000 miles in it started shaking. By 2000 miles the tires were wearing and the dashboard was coming apart. After many unreturned messages to the service manager, tommy Harris, general manager, Kevin Thomas, I called another CW Syracuse and they got back to me right away. They put me in contact with Rudy Schmid of Syracuse (love this outfit). Long story shot: Camiping World of Roanoke will not stand behind the vehicle they sold me. They will not cover any of the costs to fix this problem. They won't return my phone calls and were rude and accusede of hitting pot holes. The service manager hung up on me. All tires were out of balance and alignment was so off it wore down the front tires. Buy from Camping World of Roanoke at your own risk.
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Review
#656135 Review #656135 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World - Mat Review from Fremont, California

1.0
Details
Ordered 2 matching mats, one came one didn't. After being on hold for 30 min was told the other would be over-nighted as we were leaving our location in 3 days. It wasn't over-nighted until the 3rd day and then to THE WRONG ADDRESS. Was on hold again for another 30 min. Was told they'd cancel shipment, they DIDNT. Called corporate headquarters TWICE was told a supervisor would call me back TWICE, they DIDNT. WORST CUSTOMER SERVICE EVER. I WILL NEVER ORDER FROM THEM ON-LINE AGAIN. EVER!!!!!!!!
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Review
#656003 Review #656003 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Tarpon Springs, Florida - Don't stand behind their products.

Bought a brand new Forest River Sandpiper 35ROK 5th wheel. When we had the walk through, we were showed how some of the things worked. We took the trailer home and when we started to go through the trailer more thoroughly, we found several things weren't right. The antenna was not secured properly, the ceiling fan in living room did not work, trim around front door was partly in the doorway, trim in bathroom has staples sticking out of it, the outside roof had about 100 bubbles on it. They told us to bring the trailer back and they would correct things. We bought this trailer on May 23 which is 5 weeks ago and have made a $7,500 deposit and made one payment on it and have not been able to use it. They keep telling us they are waiting for the parts from Forest River. I would never buy from Camping World again and recommend the same to other buyers!
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Review
#655991 Review #655991 is a subjective opinion of poster.